2014 MERCEDES-BENZ C-CLASS SALOON ignition

X
Make sure that the vehicle is stationary and
that the key is in position 2in the ignition
lock.
X To open the cover of the 360° camera:
with COMAND Online or Audio 20 activa-
ted, call up the vehicle menu: press the
Ñ button.
X To switch to the menu bar: slide ¬the
controller.
X To select System settings System settings: turn and
press the controller.
X To select the 360°
360°camera
camera: turn and press
the controller.
X To select Open camera cover
Open camera cover: turn and
press the controller.
The cover of the 360° camera opens.
X To clean the 360° camera: clean camera
lens :with clear water and a soft cloth.
If you drive at speeds above 30 km/h or with the key in position 0or 1in the ignition lock,
the cover of the 360° camera closes auto-
matically.
Cleaning the exhaust tail pipes G
WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
! Do not clean the exhaust pipe with acid-
based cleaning agents such as sanitary
cleansers or wheel cleaners.
Impurities combined with the effects of road
grit and corrosive environmental factors may cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in win- ter and after washing. X
Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner.
! Do not clean the ball coupling with a high-
pressure cleaner. Do not use solvents.
! Please note the care instructions in the
trailer coupling manufacturer's operating
instructions.
The ball coupling must be cleaned if it
becomes dirty or corroded. X Remove rust on the ball, e.g. with a wire
brush.
X Remove dirt with a clean, lint-free cloth or a
brush.
X After cleaning, lightly oil or grease the ball
coupling.
X Check that the vehicle's trailer tow hitch is
working properly.
i You can also have the maintenance work
on the ball coupling and the trailer tow hitch
carried out by a qualified specialist work-
shop. Interior care
Cleaning the display !
For cleaning, do not use any of the fol-
lowing:
R alcohol-based thinner or petrol
R abrasive cleaning agents
R commercially-available household clean-
ing agents
These may damage the display surface. Do not put pressure on the display surface
when cleaning. This could lead to irrepara-
ble damage to the display. 402
CareMaintenance and care

X
Open the boot lid.
X Lift the boot floor upwards (Y page 375).
Vehicles with MOExtended tyres (tyres
with run-flat characteristics) and hybrid vehicles :
Towing eye
X To remove the towing eye: open the boot
lid.
X Pull towing eye :to the left and remove it.
X To replace the towing eye: slide towing
eye :with the thread into the rear end of
the bracket.
X Push towing eye :on the eyelet towards
the right until it engages in the bracket. Flat tyre
Preparing the vehicle
Your vehicle may be equipped with: R MOExtended tyres (tyres with run-flat char-
acteristics) (Y page 408)
Vehicle preparation is not necessary on
vehicles with MOExtended tyres.
R a TIREFIT kit (Y page 407)
R an emergency spare wheel (only for certain
countries) (Y page 461)
Vehicles with an Mercedes-Benz emergency
call system which are not equipped with a
TIREFIT kit: in the event of a flat tyre, contact
the Customer Assistance Centre for the
Mercedes-Benz emergency call system
(Y page 384). Information on changing/fitting a wheel
(Y
page 437).
X Stop the vehicle as far away as possible
from traffic on solid, non-slippery and level
ground.
X Switch on the hazard warning lamps.
X Secure the vehicle against rolling away
(Y page 207).
X If possible, bring the front wheels into the
straight-ahead position.
X Switch off the engine.
X Remove the key from the ignition lock.
or, in vehicles with KEYLESS-GO start func-
tion or KEYLESS ‑GO
X Open the driver's door.
The on-board electronics now have status
0. This is the same as the key having been
removed.
X Remove the Start/Stop button from the
ignition lock (Y page 181).
X All occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.
X Make sure that no one is near the danger
area while a wheel is being changed. Any-
one who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to traf-
fic conditions when doing so.
X Close the driver's door.
X Place the warning triangle at a suitable dis-
tance (Y page 406). Observe legal require-
ments. MOExtended tyres (tyres with run-flat
characteristics)
General notes With MOExtended tyres (tyres with run-flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tyres. The affected408
Flat tyreBreakdown assistance

X
Remove the cap from valve Con the faulty
tyre.
X Screw filler hose Donto valve C.
X Insert plug ?into a 12 V socket
(Y page 381) in your vehicle.
X Turn the key to position 1in the ignition
lock (Y page 181).
X Press on/off switch =on the tyre inflation
compressor to I.
The tyre inflation compressor is switched
on. The tyre is inflated.
First, tyre sealant is pumped into the tyre.
The pressure may briefly rise to approx-
imately 500 kPa (5 bar/73 psi).
Do not switch off the tyre inflation com- pressor during this phase.
X Let the tyre inflation compressor run for
five minutes. The tyre should then have
attained a pressure of at least 180 kPa
(1.8 bar/26 psi).
If a pressure of 180 kPa (1.8 bar/26 psi) has
been attained after five minutes, see "Tyre
pressure reached" (Y page 411).
If a tyre pressure of 180 kPa (1.8 bar/26 psi)
has not been attained after five minutes, see "Tyre pressure not reached" (Y page 411).
If the tyre sealant leaks out, allow it to dry. It can then be removed like a layer of film.
If you get tyre sealant on your clothing, have it cleaned as soon as possible with perchloro-
ethylene. Tyre pressure not reached If a pressure of 180 kPa (1.8 bar/26 psi) has
not been attained after five minutes:
X Switch off the tyre inflation compressor.
X Unscrew the filler hose from the valve of
the faulty tyre.
X Very slowly drive forwards or reverse
approximately 10 m.
X Pump up the tyre again.
After a maximum of five minutes the tyre
pressure must be at least 180 kPa (1.8 bar/
26 psi). G
WARNING
If the required tyre pressure is not reached
after the specified time, the tyre is too badly
damaged. The tyre sealant cannot repair the
tyre in this instance. Damaged tyres and a tyre pressure that is too low can significantly
impair the vehicle's braking and driving char-
acteristics. There is a risk of accident.
Do not continue driving. Contact a qualified
specialist workshop.
Tyre pressure reached G
WARNING
A tyre temporarily sealed with tyre sealant
impairs the driving characteristics and is not
suitable for higher speeds. There is a risk of
accident.
You should therefore adapt your driving style
accordingly and drive carefully. Do not exceed the specified maximum speed with a tyre that
has been repaired using tyre sealant.
The maximum speed for a tyre sealed with
tyre sealant is 80 km/h. The upper part of the
TIREFIT sticker must be affixed to the instru-
ment cluster where it will be easily seen by
the driver.
! After use, excess tyre sealant may run out
of the filler hose. This could cause stains.
Therefore, place the filler hose in the plastic
bag which contained the TIREFIT kit. Flat tyre
411Breakdown assistance Z

arately and disposed of in an
environmentally responsible
recycling system. Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies.
! Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the Service
Booklet or contact a qualified specialist
workshop for more information.
! Always have work on the batteries carried
out at a qualified specialist workshop.
Should it, in exceptional circumstances, be absolutely necessary to disconnect the 12-
volt battery yourself, please observe the
following:
R secure the vehicle to prevent it from roll-
ing away.
R switch off the engine and remove the
key. Make sure the ignition is switched
off. Check that all the indicator lamps in
the instrument cluster are off. Otherwise,
you may damage electronic components such as the alternator, for example.
R first, disconnect the negative terminal
clamp, followed by the positive terminal
clamp. Never swap the terminal clamps.
The vehicle electronics may otherwise be
damaged.
R the transmission is locked in position P
after disconnecting the battery. The vehi-
cle is secured against rolling away. You
can then no longer move the vehicle.
The batteries and the covers of the positive
terminal clamps must always be fitted
securely during operation.
Comply with safety precautions and take pro-
tective measures when handling batteries. Comply with safety precautions and take pro-
tective measures when handling batteries. WARNING
Fire, naked flames and smoking
are prohibited when handling the
battery. Avoid creating sparks. Battery acid is caustic. Avoid con-
tact with the skin, eyes or clothing.
Wear suitable protective clothing,
in particular gloves, an apron and a face mask.
Immediately rinse acid splashes
off with clean water. Consult a doc-tor if necessary. Wear eye protection.
Keep children away.
Observe this Owner's Manual.
For safety reasons, Mercedes-Benz recom-
mends that you only use batteries which have been tested and approved for your vehicle by
Mercedes-Benz. These batteries provide
increased impact protection to prevent vehi-
cle occupants from suffering acid burns
should the battery be damaged in the event of
an accident.
In order for the battery to achieve the maxi-
mum possible service life, it must always be
sufficiently charged.
The vehicle battery, like other batteries, can
discharge over time if you do not use the
vehicle. In such cases, have the battery dis-
connected at a qualified specialist workshop. You can also charge the battery with a
charger recommended by Mercedes-Benz. 414
Battery (vehicle)Breakdown assistance

Do not use a rapid charging device to start the vehicle. If your vehicle's battery is discharged,
the engine can be jump-started from another vehicle or from a second battery using jump
leads. Observe the following points:
R The battery is not accessible in all vehicles. If the other vehicle's battery is not accessible,
jump-start the vehicle using a second battery or a jump-starting device.
R Vehicles with a petrol engine: only jump-start the vehicle when the engine and exhaust
system are cold.
R Do not start the engine if the battery is frozen. Let the battery thaw first.
R Jump-starting may only be performed using batteries with a nominal voltage of 12 V.
R Only use jump leads that have a sufficient cross-section and insulated terminal clamps.
R If the battery is fully discharged, leave the battery that is being used to jump-start connected
for a few minutes before attempting to start. This charges the empty battery a little.
R Make sure that the two vehicles do not touch.
Make sure that:
R The jump leads are not damaged.
R Non-insulated parts of the terminal clamps do not come into contact with other metal parts
while the jump leads are connected to the battery.
R The jump leads cannot come into contact with parts which can move when the engine is
running, such as the V-belt pulley or the fan.
X Secure the vehicle by applying the electric parking brake.
X Automatic transmission: shift the transmission to position P.
X Manual transmission: depress the clutch pedal fully and shift to neutral.
X Make sure the ignition is switched off (Y page 181). All indicator lamps in the instrument
cluster must be off. When using the key, turn the key to position 0in the ignition lock and
remove it (Y page 181).
X Switch off all electrical consumers, e.g. rear window heating, lighting etc.
X Open the bonnet. Jump-starting
419Breakdown assistance Z

Position number
Bidentifies the charged battery of the other vehicle or an equivalent jump-
starting device.
X Slide cover Aof positive terminal :in the direction of the arrow.
X Connect positive terminal :on your vehicle to positive terminal ;of donor battery B
using the jump lead. Always begin with positive terminal :on your own vehicle first.
X Start the engine of the donor vehicle and run it at idling speed.
X Connect negative terminal =of donor battery Bto earth point ?of your vehicle using the
jump lead, connecting the jump lead to donor battery Bfirst.
X Start the engine.
X Before disconnecting the jump leads, let the engines run for several minutes.
X First, remove the jump leads from earth point ?and negative terminal =, then from pos-
itive clamp :and positive terminal ;. Begin each time at the contacts on your own vehicle
first.
X Close cover Aof positive clamp :after removing the jump leads.
X Have the battery checked at a qualified specialist workshop.
Hybrid vehicles: if your vehicle has been jump-started, it may not be possible to use the
electric drive for approximately 30 minutes.
Jump-starting is not considered to be a normal operating condition.
i Jump-starting cables and further information regarding jump starting can be obtained at
any qualified specialist workshop. Towing away and tow-starting
Important safety notes
G
WARNING
Safety relevant functions are restricted or no
longer available if:
R the engine is not running
R the brake system or power steering is mal-
functioning
R there is a malfunction in the voltage supply
or the vehicle's electrical system
When your vehicle is towed away or towed
started, you may require considerably more
effort to steer and brake. There is a risk of an
accident.
In such cases use a rigid towing bar. Before
being towed away or tow started, make sure
the steering moves freely. G
WARNING
If the steering wheel lock is engaged, the vehi- cle can no longer be steered. There is a risk of
an accident.
Always switch on the ignition when towing
with a tow rope or a towing bar. G
WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible gross weight of your vehicle, the:
R towing eye may be torn off
R car/trailer combination may swerve or
even overturn
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle. 420
Towing away and tow-startingBreakdown assistance

!
When COLLISION PREVENTION ASSIST
PLUS, DISTRONIC PLUS or the HOLD func- tion is activated, the vehicle brakes auto-
matically in certain situations. To avoid
damage to the vehicle, deactivate these
systems in the following or similar situa-
tions:
R when towing away
R in a car wash
! Make sure that the electric parking brake
is released. If the electric parking brake is
faulty, visit a qualified specialist workshop.
! Only secure the tow cable or tow bar to
the towing eyes or, if available, to the trailer
tow hitch. You could otherwise damage the
vehicle.
! Observe the following points when towing
with a tow rope:
R secure the tow rope on the same side on
both vehicles.
R make sure that the tow rope is not longer
than legally permitted. Mark the tow rope
in the middle, e.g. with a white cloth
(30 x 30 cm). This makes other road
users aware that a vehicle is being
towed.
R only secure the tow rope to the towing
eye.
R observe the brake lamps of the towing
vehicle while driving. Always maintain a
distance so that the tow rope does not
sag.
R do not use steel cables or chains to tow
your vehicle. You could otherwise dam-
age the vehicle.
! Do not use the towing eyes for recovery
purposes as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
! Pull away smoothly when towing away or
tow-starting a vehicle. If the tractive power
is too high, the vehicles could be damaged.
! Shift the automatic transmission to
Nand
do not open the driver's or front passeng- er's door during towing. The automatic
transmission may otherwise shift to posi-
tion
P, which could damage the transmis-
sion.
! You may tow the vehicle for a maximum of
50km. A towing speed of 50 km/h must not
be exceeded.
For towing distances over 50 km, the entire vehicle must be lifted up and transported.
! If you tow or tow-start another vehicle, its
weight must not exceed the maximum per- missible gross vehicle weight of your vehi-
cle.
Details on the permissible gross vehicle
weight of your vehicle can be found on the
vehicle identification plate (Y page 468).
Observe the legal requirements for the rele-
vant countries when towing.
It is better to have the vehicle transported
than to have it towed.
If the vehicle has suffered transmission dam-
age, have it transported on a transporter or
trailer.
Vehicles with automatic transmission:
when towing a vehicle, the automatic trans-
mission must be in position N. If the auto-
matic transmission cannot be shifted to posi- tion N, have the vehicle transported on a
transporter or trailer.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the key in the ignition lock to
position 2
R cannot release the electric parking brake
R cannot shift the transmission to position N
on vehicles with automatic transmission
Deactivate the automatic locking feature
before the vehicle is towed (Y page 98). You
could otherwise be locked out when pushing
or towing the vehicle.
Deactivate tow-away protection (Y page 86)
before the vehicle is towed. Towing away and tow-starting
421Breakdown assistance Z

Fitting/removing the towing eye
Fitting the towing eye The brackets for the screw-in towing eyes are
located in the bumpers. They are at the rear
and at the front, under covers :.
X Remove the towing eye from the vehicle
tool kit/stowage tray (Y page 407).
X Press the mark on cover :inwards and
remove.
X Screw the towing eye in clockwise to the
stop and tighten it.
Vehicles with a trailer tow hitch do not have a
bracket at the back for the screw-in towing
eye. Connect the towbar to the trailer tow
hitch (Y page 284).
Removing the towing eye X
Loosen the towing eye and unscrew it.
X Attach cover :to the bumper and press
until it engages.
X Place the towing eye in the vehicle tool kit/
stowage tray. Towing the vehicle away with the rear
axle raised
Hybrid vehicles: towing the vehicle with the
rear axle raised should only be carried out by
professional recovery companies.
Only vehicles without 4MATIC can be
towed with the rear axle raised.
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise, the transmission may be damaged.
Vehicles with 4MATIC may either be towed
away with both axles on the ground or be loa-
ded up and transported.
! The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP ®
could other-
wise damage the brake system.
X Switch on the hazard warning lamps
(Y page 137).
X Move the front wheels to the straight-
ahead position.
X If necessary, turn the key in the ignition
lock to position 0and remove the key from
the ignition lock.
X When leaving the vehicle, take the key with
you.
When towing your vehicle with the rear axle
raised, it is important that you observe the
safety instructions (Y page 420). Towing the vehicle with both axles on
the ground
Hybrid vehicles: hybrid vehicles may not be
towed away with both axles on the ground if:
R the multifunction display is not working or
R the multifunction display shows the ~
Malfunction Malfunction or
R d Malfunction Malfunction is displayed
If the vehicle is in a dangerous location it may
be towed from the danger zone with both
axles on the ground. In this case, the towing
distance may not be greater than 50 m and 422
Towing away and tow-startingBreakdown assistance