Symptom Possible cause
The disc plays, but
then immediately
stops.The disc is dirty and needs cleaning.
Condensation has formed inside the device.
Allow the player to dry out.
There is no picture. The signal source is not connected.
The setting may be in the wrong status. Match
the monitor mode with the source correctly.
There is a distorted
picture.The disc may be dirty. Check the disc for
fingerprints and clean with a soft cloth, wiping
from center to edge.
Sometimes a small amount of picture
distortion may appear. This is not a
malfunction.
I cannot advance
through a movie.You cannot advance through the opening
credits and warning information that appears
at the beginning of movies because the disc
prohibits that action.
There is no sound, or
there is distorted
sound.You did not connect the DVD player properly.
You did not attach the cables securely into the
appropriate jacks.
If you are using the wireless headphones,
make sure you turn them on.
The headphone volume is too low.
Something may be blocking the signal between
the monitor and the headphones.
The device feels warm. If the device is in use for a long time, it does
become warm. This is normal.
The player does not
respond to all
commands during
playback.The disc prohibits some operations.
Refer to the instructions in the disc inlay.
360Audio System
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GENERAL INFORMATION
Make sure you review your device’s manual before using it with SYNC.
Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1–800–392–3673.
In Canada, call: 1–800–565–3673.
Times are subject to change due to holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Required to activate Vehicle Health Report and to view the reports
online.
•Required to activate the subscription-based SYNC Services and to
personalize your Saved Points and Favorites.
•Essential for keeping up with the latest software downloads available
for SYNC.
•Access to customer support for any questions you may have.
Driving Restrictions
For your safety, certain features are speed-dependent and restricted
when your vehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any handheld device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
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Making Calls
Press the voice icon and when prompted say:
1. Say “Call
2. When the system confirms the number, say “Dial” again to initiate the
call.
To erase the last spoken digit, say “Delete” or press the left arrow
button. To erase all spoken digits, say “Clear” or press and hold the left
arrow button.
To end the call, press and hold the phone button.
Receiving Calls
When receiving a call, you can:
•Answer the call by pressing the phone button.
•Reject the call by pressing and holding the phone button.
•Ignore the call by doing nothing.
Phone Options during an Active Call
During an active call, you have additional menu features which become
available such as putting a call on hold, joining calls, etc. Use the arrow
buttons to scroll through the menu options.
To access:
1. Press MENU during an active call.
2. When Active Call Menu is selected, press OK.
3. Scroll to cycle through the following options:
When you select: You can:
Mute Call?Mute the call.
PrivacySwitch a call from an active hands-free
environment to your cellular phone for a more
private conversation.
Press OK when Privacy on/off appears. (The
display indicates In Privacy and the system
transfers your call.)
Call HoldPut an active call on hold.
Press OK when Place Call on Hold? appears.
To answer another call at this time, press the
phone button.
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NAVIGATION CONTROLS
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The system divides the screen in two sections after it initializes:
•Status bars:This is the top and bottom portion of the screen.
It displays the clock or date and other useful information, depending
on which mode you are in.
•Display area:The touchscreen changes depending on current
system operation. Different buttons display in this area, depending on
which mode you are in.
Note:Some features, such as Sirius satellite radio, may not be available
in your location. Check with an authorized dealer.
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A.Memory presets:
•Store your favorite radio stations. To store a radio station, tune to the
station, then press and hold a preset button until sound returns.
•In radio and satellite radio mode, press a button to access your saved
presets or channels.
B.CD and DVD slot:Insert a CD or DVD, label side up.
C.Eject:Press this button to eject a CD or DVD from the system.
D.TUNE RPT:
•In radio or satellite radio mode, turn the control to advance in
individual increments up or down the frequency band to the desired
station.
•In MP3 mode, turn the control to advance to the next or previous
folder.
•In navigation mode, press this button to hear the last spoken
navigation guidance prompt.
E.MAP:
•Press this button to access the navigation map.
•Press while the map display is active to center the map on the
current vehicle position. Press while the map display and route are
active to see the different map guidance views.
F.DEST:
•Press this button to access the destination entry menu.
•Press while the destination entry menu is active to show additional
destination entry techniques.
G.N AV:
•Press this button to access the navigation menu.
•Press while the navigation menu is active to access the navigation
menu tabs.
H.I (Information):Press this button to access features such as Where
am I?, Sirius Travel Link, Calendar, System Info and Help.
I.PHONE:Press this button to access the SYNC phone menu.
J.DISP:Press this button to select a display mode: On, Status Bar Only,
and Off.
K.SEEK:
•In radio and satellite radio mode, press the arrow buttons to find
previous or next available stations or channels within the currently
selected Category or Genre.
•In CD and DVD modes, press the arrow buttons to select the previous
or next track or chapter.
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L.MENU:
•Press this button to access the system menu.
•Press while the system menu is active to access the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
M.SOUND:
•Press this button to access the sound menu.
•Press while the sound menu is active to access the menu tabs of
Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N.MEDIA:
•Press this button to access the media menu.
•Press while the media menu is active to access the available sources
of CD/DVD, Jukebox and User Device.
O.RADIO:
•Press this button to access the radio menu.
•Press while the radio menu is active to access the available sources of
AM, FM1, FM2, SAT1, SAT2, and SAT3.
P.VOL:Press and hold this button to turn the system off and on. Turn
the control to adjust the volume.
Note:If a navigation route is active when the navigation system is off,
the system resumes the route when you turn the system on.
DISPLAY MODE
You can choose to turn your screen on or off and if you would like to
view the status bars on the top and bottom of the screen. Press DISP to
see the options.
Display Mode Voice Commands
The following voice commands are available in display mode.
If you are not in display mode, press the voice button on the
steering wheel. When prompted, say “Display mode” and then
any of the following commands.
Display mode voice commands
“Display on”
“Display off”
“Status bar”
“Brighter”
“Dimmer”
“Day”
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If you select: You can:
Feedback Settings Touch Screen Button Beepallows you to
select when the system sounds an audible
tone: All Buttons (whenever any system
button is touched), Touch Screen (only when
touchscreen selections are made) or Off
(no audible tones at all).
Voice Volumeallows you to change
navigation voice and audible tone volume by
touching + or -.
Satellite Radio Channel Nameallows you
to choose to display the satellite radio
channel name.
Voice Recognition Interaction Mode
allows you to choose the level of system
interaction and feedback. Standard is the
default and provides the most interaction and
feedback using prompts. Advanced uses less
feedback and prompts.
Voice Recognition Confirmationallows
you to choose level of voice command
confirmation. Selecting On causes the system
to ask you to confirm a command. Selecting
Off causes the system to ask for confirmation
less frequently.
Voice Recognition User Profileallows you
to switch between user profiles.
Train the system to recognize your voice
better. You can create two profiles. SeeUsing
voice recognitionearlier in this section.
Manage Voice Rec. User profilesallows
you to edit Profile 1 or 2 by creating a new
profile or deleting a previously created profile.
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ENTERTAINMENT
Your system offers many media options. You can access these options
using the touchscreen or voice commands.
AM/FM Radio
Press the RADIO hard button.
To change between AM, FM1 and FM2, touch the AM or FM
tab. You can also access satellite radio by pressing this button.
SeeSirius satellite radiolater in this section for more information.
When you select: You can:
Show Options Scanallows you to hear a brief sampling of
all radio stations.
Scan Presetsallows you to hear a brief
sampling of all stations stored in the memory
presets.
Autoset Presetsallows you to store the
strongest local stations available in the AM
and FM frequency bands.
HD Radioturns HD radio on. This allows you
to receive radio broadcasts digitally (where
available), providing free, crystal-clear sound.
See theHD Radio™ informationin the
following section.
*
Multicastallows you to choose which HD
radio broadcast you would like to receive.
When HD Radio broadcasts are available, this
button appears if the selected station has
more than one digital broadcast. HD1 signifies
the main programming status and is available
in analog and digital broadcasts. Any
additional multicast stations (HD2 through
HD8) broadcast digitally. You can access these
by pressing Multicast. See theHD Radio™
informationin the following section.
**
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