2014 LINCOLN NAVIGATOR sat nav

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your
dealer. If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the Services
You Needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within 40 days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where
all findings of the BBB Auto Line dispute, and decision, are admissible
in the court action. Should you choose to accept the BBB AUTO LINE
decision, Ford is then bound by the decision, and must comply with the
decision within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
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UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers.
In those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce
a settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
242Customer Assistance
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The fuses are coded as follows:
Fuse or relay
locationFuse amp
ratingProtective circuits
1 30A Driver window
2 15A Driver side memory module
3 15A Audio rear seat controls, Satellite
radio, SYNC
4 30A Passenger window
5 10A Keypad illumination, 3rd row seat
enable, Brake-shift interlock,
Smart fuse panel logic power
6 20A Turn signals
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights
10 15A Switch backlighting, Puddle lamps
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Fuse or relay
locationFuse amp
ratingProtective circuits
11 10A Not used (spare)
12 7.5A Power mirrors, Driver seat
memory switch
13 5A Not used (spare)
14 10A Power liftgate module – keep-alive
power, Clock
15 10A Climate control, Global positioning
satellite module
16 15A Not used (spare)
17 20A Door locks, Liftgate release,
Liftglass release
18 20A Second row heated seats
19 25A Rear wiper
20 15A Adjustable pedals, Datalink
21 15A Fog lamps
22 15A Park lamps
23 15A High beam headlamps
24 20A Horn
25 10A Demand lamps, Glove box, Visor
26 10A Instrument panel cluster
27 20A Ignition switch
28 5A Radio
29 5A Instrument panel cluster
30 5A Not used (spare)
31 10A Not used (spare)
32 10A Airbag module
33 10A Not used (spare)
34 5A Not used (spare)
35 10A Rear park assist, 4x4, Rear video
camera, 2nd row heated seats
36 5A Passive anti-theft system
37 10A Climate control
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5. Locate the vertical adjuster on
each headlamp, then use a Phillips
#2 screwdriver to turn the adjuster
either counterclockwise or
clockwise in order to adjust the
vertical aim of the headlamp. The
upper edge of the light pattern
should touch the horizontal
reference line.
6. HORIZONTAL AIM IS NOT REQUIRED FOR THIS VEHICLE AND IS
NOT ADJUSTABLE.
7. Repeat Steps 3–5 for the other headlamp.
8. Close the hood and turn off the lamps.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to accommodate normal changes in pressure.
Condensation can be a natural by-product of this design. When moist air
enters the lamp assembly through the vents, there is a possibility that
condensation can occur when the temperature is cold. When normal
condensation occurs, a thin film of mist can form on the interior of the
lens. The thin mist eventually clears and exits through the vents during
normal operation. Clearing time may take as long as 48 hours under dry
weather conditions.
These are examples of acceptable condensation:
•Presence of thin mist (no streaks, drip marks or droplets).
•Fine mist covers less than 50% of the lens.
These are examples of unacceptable moisture (usually caused by a lamp
water leak):
•Water puddle inside the lamp.
•Large water droplets, drip marks or streaks present on the interior of
the lens.
Take your vehicle to a dealer for service if any of the above conditions of
unacceptable moisture are present.
272Maintenance
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If you cannot remove those streaks after cleaning with the glass cleaner
or if the wipers chatter and move in a jerky motion, clean the outer
surface of the windshield and the wiper blades using a sponge or soft
cloth with a neutral detergent or mild-abrasive cleaning solution. After
cleaning, rinse the windshield and wiper blades with clean water. The
windshield is clean if beads do not form when you rinse the windshield
with water.
Note:Do not use sharp objects, such as a razor blade, to clean the
inside of the rear window or to remove decals, as it may cause damage
to the rear window defroster’s heated grid lines.
CLEANING THE INTERIOR
WARNING:Do not use cleaning solvents, bleach or dye on the
vehicle’s safety belts, as these actions may weaken the belt
webbing.
WARNING:On vehicles equipped with seat-mounted airbags, do
not use chemical solvents or strong detergents. Such products
could contaminate the side airbag system and affect performance of the
side airbag in a collision.
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
•Remove dust and loose dirt with a vacuum cleaner.
•Apply a layer of high quality foam cleaner, designed for automotive
interiors, to the dry stained area (s) of the item you are cleaning and
allow soaking for one minute.
•If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover. In Canada, use Motorcraft
Multi-Purpose Cleaner.
•If a ring forms on the fabric after spot cleaning, clean the entire area
immediately (but do not oversaturate) or the ring can set.
•Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
CLEANING THE CLIMATE CONTROLLED SEATS (IF EQUIPPED)
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Clean the seat with a damp cloth, using
a mild soap and water solution, if necessary.
282Vehicle Care
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GENERAL INFORMATION
Notice to Utility Vehicle, Van and Truck Owners
WARNING:Utility vehicles have a significantly higher rollover
rate than other types of vehicles. To reduce the risk of serious
injury or death from a rollover or other crash you must:
•Avoid sharp turns and abrupt maneuvers;
•Drive at safe speeds for the conditions;
•Keep tires properly inflated;
•Never overload or improperly load your vehicle; and
•Make sure every passenger is properly restrained.
WARNING:In a rollover crash, an unbelted person is
significantly more likely to die than a person wearing a seat belt.
All occupants must wear seat belts. Children and infants must use
appropriate restraints to minimize the risk of injury or ejection.
Utility vehicles, vans and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles, vans and
trucks are not designed for cornering
at speeds as high as passenger cars
any more than low-slung sports cars
are designed to perform satisfactorily
under off-road conditions.
Four-Wheel Drive System (If Equipped)
WARNING:Do not become overconfident in the ability of
four-wheel drive vehicles. Although a four-wheel drive vehicle
may accelerate better than a two-wheel drive vehicle in low-traction
situations, it will not stop any faster than two-wheel drive vehicles.
Always drive at a safe speed.
A vehicle equipped with four-wheel drive (when selected) has the ability
to use all four wheels to power itself. This increases traction which may
enable you to safely drive over terrain and road conditions that a
conventional two-wheel drive vehicle cannot.
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•Narrower – to provide greater
maneuverability in tight spaces,
particularly in off-road use.
As a result of the above dimensional
differences, sport-utility vehicles,
vans and trucks often will have a
higher center of gravity and a
greater difference in center of
gravity between the loaded and
unloaded condition.
These differences that make your
vehicle so versatile also make it
handle differently than an ordinary
passenger car.
TIRE CARE
Information About Uniform Tire Quality Grading
Tire Quality Grades apply to new
pneumatic passenger car tires. The Tire
Quality Grades can be found where
applicable on the tire sidewall between
tread shoulder and maximum section
width. For example:
•Treadwear 200 Traction AA Temperature A
These Tire Quality Grades are determined by standards that the
United States Department of Transportation has set.
Tire Quality Grades apply to new pneumatic passenger car tires.
They do not apply to deep tread, winter-type snow tires, space-saver or
temporary use spare tires, light truck or LT type tires, tires with nominal
rim diameters of 10 to 12 inches or limited production tires as defined in
Title 49 Code of Federal Regulations Part 575.104(c)(2).
U.S. Department of Transportation-Tire quality grades:The U.S.
Department of Transportation requires Ford Motor Company to give you
the following information about tire grades exactly as the government
has written it.
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