2014 LINCOLN MKZ ECU

2. Four or more repair attempts aremade on the same nonconformity
(a defect or condition that
substantially impairs the use, value
or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a
total of more than 30 calendar
days (not necessarily all at one
time).
In the case of 1 or 2 above, the
consumer must also notify the
manufacturer of the need for the
repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your
warranty dispute to BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil
Code Section 1793.22(b). You are also
required to use BBB AUTO LINE before
exercising rights or seeking remedies
created by the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and
remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by
those statutes.THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If
a warranty concern has not been
resolved using the three-step
procedure outlined earlier in this
chapter in the Getting the Services you
need section, you may be eligible to
participate in the BBB AUTO LINE
program.
The BBB AUTO LINE program consists
of two parts – mediation and
arbitration. During mediation, a
representative of the BBB will contact
both you and Ford Motor Company to
explore options for settlement of the
claim. If an agreement is not reached
during mediation or you do not want
to participate in mediation, and if your
claim is eligible, you may participate
in the arbitration process. An
arbitration hearing will be scheduled
so that you can present your case in
an informal setting before an impartial
person. The arbitrator will consider
the testimony provided and make a
decision after the hearing.
Disputes submitted to the BBB AUTO
LINE program are usually decided
within forty days after you file your
claim with the BBB. You are not bound
by the decision, and may reject the
decision and proceed to court where
all findings of the BBB Auto Line
dispute, and decision, are admissible
250
Customer Assistance

When changing the air filter element,
use only the air filter element listed.
See Capacities and Specifications
(page 329).
For EcoBoost equipped vehicles:
When servicing the air cleaner, it is
important that no foreign material
enter the air induction system. The
engine and turbocharger are
susceptible to damage from even
small particles.
Change the air filter element at the
proper interval. See Scheduled
Maintenance (page 436).
Note: Failure to use the correct air filter
element may result in severe engine
damage. The customer warranty may
be void for any damage to the engine
if the correct air filter element is not
used.
2.0L EcoBoost Engine
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3.7L Engine
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1. Release the clamps that secure the air filter housing cover.
2. Carefully lift the air filter housing cover.
3. Remove the air filter element from the air filter housing.
4. Wipe any dirt or debris from the air filter housing and cover to make
sure no dirt gets in the engine and
to make sure you have a good seal.
5. Install a new air filter element. Be careful not to crimp the filter
element edges between the air
filter housing and cover. This could
cause filter damage and allow
unfiltered air to enter the engine if
not properly seated.
6. Install the air filter housing cover.
7. Engage the clamps to secure the air filter housing cover to the air
filter housing.
284
Maintenance

• Only use the sealing compoundbefore the use by date. The use by
date is on the lower right hand
corner of the label located on the
sealant canister (bottle). Check
the use by date regularly and
replace the canister after four
years.
• Do not store the kit unsecured inside the passenger compartment
of the vehicle as it may cause injury
during a sudden stop or crash.
Always store the kit in its original
location.
• After sealant use, the tire pressure monitoring system sensor and
valve stem on the wheel must be
replaced by an authorized Ford
dealer.
• When inflating a tire or other objects, use the black air hose only.
Do not use the transparent hose
which is designed for sealant
application only.
• Operating the kit could cause an electrical disturbance in radio, CD,
and DVD player operation.
What to do when a Tire Is
Punctured
A tire puncture within the tire's tread
area can be repaired in two stages
with the kit. • In the first stage, the tire will be
reinflated with a sealing
compound and air. After the tire
has been reinflated, you will need
to drive the vehicle a short
distance (about 4 miles [6
kilometers]) to distribute the
sealant in the tire.
• In the second stage, you will need to check the tire pressure and
adjust, if necessary, to the vehicle's
tire inflation pressure.
First Stage: Reinflating the Tire
with Sealing Compound and Air
WARNINGS
Do not stand directly over the kit
while inflating the tire. If you
notice any unusual bulges or
deformations in the tire's sidewall
during inflation, stop and call roadside
assistance.
If the tire doesn't inflate to the
recommended tire pressure
within 15 minutes, stop and call
roadside assistance.
Preparation: Park the vehicle in a safe,
level and secure area, away from
moving traffic. Turn the hazard lights
on. Apply the parking brake and turn
the engine off. Inspect the flat tire for
visible damage.
Sealant compound contains latex. To
avoid any allergic reactions, use the
non-latex gloves located in the
accessory box on the underside of the
kit housing.
299
Wheels and Tires

1. Park on a level surface, set theparking brake and activate the
hazard flashers.
2. Place the transmission selector lever in position P and turn the
engine off.
3. Remove the carpeted wheel cover.
4. Remove the spare tire bolt securing the spare tire by turning
it counterclockwise.
5. Remove the spare tire from the spare tire compartment.
E142550
6. Remove the lug wrench and jackfrom the foam holder.
E142551
7. Block the diagonally oppositewheel. 8. Loosen each wheel lug nut
one-half turn counterclockwise but
do not remove them until the
wheel is raised off the ground.
9. The vehicle jacking points are shown here, and are depicted on
the yellow warning label on the
jack. Note: Jack at the specified
locations to avoid damage to the
vehicle.
E145908
10. Small arrow-shaped marks on the sills show the location of the
jacking points.
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11. Remove the lug nuts with the lugwrench.
326
Wheels and Tires

12. Replace the flat tire with thespare tire, making sure the valve
stem is facing outward. Reinstall
the lug nuts until the wheel is
snug against the hub. Do not fully
tighten the lug nuts until the
wheel has been lowered.
13. Lower the wheel by turning the jack handle counterclockwise.
1
2
3
4
5
E75442
14. Remove the jack and fully tighten the lug nuts in the order shown.
See Technical Specifications
(page 328).
Stowing the flat tire
You can stow the full-size road wheel
in the spare tire compartment.
1. Lift the carpeted wheel cover at an
angle to access the spare tire
compartment.
2. Place the wheel in the spare tire well with the valve stem facing
down. Use the mini-spare bolt to
secure the wheel through one of
the lug holes.
3. Place the jack, tools and foam block back into the spare tire
compartment.
4. Replace the carpeted wheel cover.
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327
Wheels and Tires

TECHNICAL SPECIFICATIONS
Wheel Lug Nut Torque Specifications
WARNING
When a wheel is installed, always remove any corrosion, dirt or foreign
materials present on the mounting surfaces of the wheel or the surface
of the wheel hub, brake drum or brake disc that contacts the wheel. Make sure
that any fasteners that attach the rotor to the hub are secured so they do not
interfere with the mounting surfaces of the wheel. Installing wheels without
correct metal-to-metal contact at the wheel mounting surfaces can cause the
wheel nuts to loosen and the wheel to come off while your vehicle is in motion,
resulting in loss of control.
Ib-ft (Nm)*Bolt size
100 (135)
M12 x 1.5
*Torque specifications are for nut and bolt threads free of dirt and rust. Use only
Ford recommended replacement fasteners.
Retighten the lug nuts to the specified torque within 100 miles (160 kilometers)
after any wheel disturbance (such as tire rotation, changing a flat tire, wheel
removal).
E145950
Wheel pilot bore
A
Inspect the wheel pilot bore and
mounting surface prior to
installation. Remove any visible
corrosion or loose particles.
328
Wheels and Tires

• Travel expense reimbursement forlodging, meals and rental car
• Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your
Ford Extended Service Plan coverage
expires, you can transfer any
remaining coverage to the new owner.
Whenever you sell your vehicle,
prospective buyers may have a higher
degree of confidence that vehicle was
properly maintained with Ford ESP,
thereby improving resale value.
Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also
offers a Premium Maintenance Plan
that covers all scheduled
maintenance, and select items that
routinely wear out.
The coverage is prepaid, so you never
have to worry about affording your
vehicle maintenance. It covers regular
checkups, routine inspections,
preventive care and replacement of
select items that require periodic
attention for normal wear:
• Windshield Wiper Blades
• Spark Plugs (except in California) • The Clutch Disc
• Brake Pads and Linings
• Shock Absorbers
• Belts and Hoses
• Diesel Exhaust Fluid
Replenishment
Contact your selling authorized Ford
or Lincoln dealership today so they
can customize a Ford Extended
Service Plan that fits your driving
lifestyle and budget.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with
an affordable, no interest, no fee
payment program.
To learn more, call our Ford ESP
specialists at 800-367-3377. Don’t
forget to ask about our interest free
payment program, allowing you all
the security and benefits Ford ESP has
to offer while paying over time. You
are pre-approved with no credit
checks, no hassles!
Complete the information below and
mail to:
Ford ESP
P.O. Box 8072
Royal Oak, MI 48068-0039
340
Ford Extended Service Plan (ESP)

WARNINGS
Store the portable music player
in a secure location, such as the
center console or the glove box, when
your vehicle is moving. Hard objects
may become projectiles in a crash or
sudden stop, which may increase the
risk of serious injury. The audio
extension cable must be long enough
to allow the portable music player to
be safely stored while your vehicle is
moving.
E142622
Your A/V inputs allow you to connect
an auxiliary audio/video source (such
as a gaming systems or a personal
camcorder) by connecting RCA cords
(not included) to these input jacks.
The jacks are yellow, red and white
and are located either behind a small
access door on the instrument panel
or in your center console.
You can also use the A/V inputs as an
auxiliary input jack to play music from
your portable music player over your
vehicle's speakers. Plug in your 1/8
inch (3.5 millimeter) RCA adapter into
the two left A/V input jacks (red and
white). Press the lower left corner of the
touchscreen, and then select
A/V In.
To use the auxiliary input jack feature,
make sure that your portable music
player is designed for use with
headphones and that it is fully
charged. You also need an audio
extension cable with stereo male
1/8-inch (3.5 millimeter) connectors
at one end and a RCA jack at the
other.
1. Switch off the engine, radio and portable music player. Set the
parking brake and put the
transmission in position P.
2. Attach one end of the audio extension cable to the headphone
output of your player and the other
end into the adapter in one of the
two left A/V input jacks (white or
red) inside the center console.
3. Press the lower left corner on the touchscreen. Select either a tuned
FM station or a CD (if there is a CD
already loaded into the system).
4. Adjust the volume as desired.
5. Turn the portable music player on and adjust the volume to ½ the
maximum.
6. Press the lower left corner on the touchscreen. Select the A/V In
tab. (You should hear audio from
your portable music player
although it may be low.)
7. Adjust the sound on your portable music player until it reaches the
level of the FM station or CD by
switching back and forth between
the controls.
384
MyLincoln Touch™