2014 LINCOLN MKZ towing

Vehicles Equipped with a 2.0L
Engine
Front-wheel drive (FWD) vehicles
CANNOT be flat-towed (all wheels
on the ground) as vehicle or
transmission damage may occur. You
must place the front wheels on a
two-wheel tow dolly. If you are using
a tow dolly, follow the instructions
specified by the equipment provider.
All-wheel drive (AWD) vehicles
CANNOT be flat-towed (all wheels
on the ground), as vehicle or
transmission damage may occur. It is
recommended to tow your vehicle
with all four (4) wheels off the ground
such as when using a car-hauling
trailer. Otherwise, you cannot tow your
vehicle.
Vehicles Equipped with a 3.7L
Engine
You can tow your vehicle with all four
wheels on the ground using the
Neutral Tow feature, or with all four
wheels off the ground using a vehicle
transport trailer. If you are using a
vehicle transport trailer, follow the
instruction specified by the equipment
provider.
If you tow your vehicle with all four
wheels on the ground:
• Tow only in the forward direction.
• Release the parking brake.
Neutral Tow
Enter Neutral Tow mode by doing the
following:1. Put the ignition in accessory mode
by pressing the engine START
button without pressing the brake
pedal.
2. Select Neutral Tow under the Vehicle Settings menu in the
information display. See General
Information (page 101).
3. Press and hold the OK button to start the neutral tow process.
4. Press the brake pedal and select N on the push-button
transmission.
5. Turn the ignition off by pressing the engine START button without
pressing the brake pedal.
If the process is completes
successfully:
• the N on the push-button transmission blinks slowly
• Neutral Tow Engaged turn
ignition off for towing appears
in the information display.
Note: If the parking brake is applied,
Neutral Tow remove park brake for
towing appears in the information
display.
Note: Do not exceed 65 mph (105
km/h).
Note: Start the engine and allow it to
run for five minutes at the beginning of
each day and every six hours (or fewer).
Shut the engine off and verify that
Neutral tow engaged appears in the
display before continuing to tow.
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Towing

Exit Neutral Tow mode, make sure the
ignition is on (engine can be on or off),
press the brake pedal and select P on
the push-button transmission.
If the process is completed
successfully, Neutral Tow
disengaged appears in the
information display and both the
instrument cluster and push-button
transmission display P.
239
Towing

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
• 24-hours, seven days a week.
• for the coverage period listed onthe Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement cost is the customer's
responsibility).
• fuel delivery — Independent Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. • winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
243
Roadside Emergencies

If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a reasonable
amount for towing to the nearest
dealership within 35 miles (56 km).
To obtain reimbursement information,
U.S. Lincoln vehicle customers call
1-800-521-4140. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada :
Getting Roadside Assistance
Canadian customers who require
roadside assistance, call
1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada,
the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and
benefits may differ from the U.S.
coverage. Please refer to your
Warranty Guide or visit our website at
www.ford.ca for information on
Canadian services and benefits.
Canadian customers who need to
obtain roadside information, call
1-800-665-2006 or visit our website
at www.ford.ca.
HAZARD WARNING
FLASHERS
Note:If used when the vehicle is not
running, the battery will lose charge.
There may be insufficient power to
restart your vehicle.
The hazard warning button
is located on the instrument
panel. Use it when your
vehicle is creating a safety hazard for
other motorists.
• Press the button to turn on the hazard warning function, and the
front and rear direction indicators
will flash.
• Press the button again to turn them off.
FUEL SHUTOFF
WARNING
Failure to inspect and, if
necessary, repair fuel leaks after
a collision may increase the risk of fire
and serious injury. Ford Motor
Company recommends that the fuel
system be inspected by an authorized
dealer after any collision.
In the event of a moderate to severe
collision, this vehicle is equipped with
a fuel pump shut-off feature that
stops the flow of fuel to the engine.
Not every impact will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle
by doing the following:
244
Roadside Emergencies

• Use commercial car washingequipment.
• Use snow chains on the end of the vehicle with the dissimilar spare
wheel and tire assembly.
The usage of a full-size dissimilar
spare wheel and tire assembly can
lead to impairment of the following:
• Handling, stability and braking performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability (if applicable).
• Load leveling adjustment (if applicable).
When driving with the full-size
dissimilar spare wheel and tire
assembly additional caution should
be given to:
• Towing a trailer.
• Driving vehicles equipped with a camper body.
• Driving vehicles with a load on the cargo rack.
Drive cautiously when using a full-size
dissimilar spare wheel and tire
assembly and seek service as soon as
possible.Tire Change Procedure
WARNINGS
When one of the front wheels is
off the ground, the transmission
alone will not prevent the vehicle from
moving or slipping off the jack, even if
the transmission selector lever is in
position P.
To help prevent the vehicle from
moving when you change a tire,
be sure to place the transmission
selector lever in position P, set the
parking brake and block (in both
directions) the wheel that is
diagonally opposite (other side and
end of the vehicle) to the tire being
changed.
Never get underneath a vehicle
that is supported only by a jack.
If the vehicle slips off the jack, you or
someone else could be seriously
injured.
Do not attempt to change a tire
on the side of the vehicle close
to moving traffic. Pull far enough off
the road to avoid the danger of being
hit when operating the jack or
changing the wheel.
Always use the jack provided as
original equipment with your
vehicle. If using a jack other than the
one provided as original equipment
with your vehicle, make sure the jack
capacity is adequate for the vehicle
weight, including any vehicle cargo or
modifications.
325
Wheels and Tires

12. Replace the flat tire with thespare tire, making sure the valve
stem is facing outward. Reinstall
the lug nuts until the wheel is
snug against the hub. Do not fully
tighten the lug nuts until the
wheel has been lowered.
13. Lower the wheel by turning the jack handle counterclockwise.
1
2
3
4
5
E75442
14. Remove the jack and fully tighten the lug nuts in the order shown.
See Technical Specifications
(page 328).
Stowing the flat tire
You can stow the full-size road wheel
in the spare tire compartment.
1. Lift the carpeted wheel cover at an
angle to access the spare tire
compartment.
2. Place the wheel in the spare tire well with the valve stem facing
down. Use the mini-spare bolt to
secure the wheel through one of
the lug holes.
3. Place the jack, tools and foam block back into the spare tire
compartment.
4. Replace the carpeted wheel cover.
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327
Wheels and Tires

PROTECT YOURSELF FROM THE
RISING COST OF VEHICLE REPAIRS
WITH A FORD EXTENDED SERVICE
PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service
Plan. It is the only extended service
plan backed by Ford Motor Company,
and provides peace of mind
protection beyond the New Vehicle
Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of
your Ford Extended Service Plan. With
Ford ESP, you minimize your risk for
unexpected repair bills and rising
repair costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask
your authorized dealer for details.
1. PremiumCARE - Our most comprehensive coverage. With
over 500 covered components,
this plan is so complete that we
generally only discuss what’s not
covered.
2. ExtraCARE - Covers 113 components, and includes many
high-tech items.
3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29
critical components.
Ford Extended Service Plan is honored
by all authorized Ford and Lincoln
dealers in the U.S. and Canada. It is
the only extended service plan
authorized and backed by Ford Motor
Company.
That means you get:
• Reliable, quality service anywhere you go
• Repairs performed by factory trained technicians, using Genuine
Ford and Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day
covered repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for
rental car coverage, including Bumper
to Bumper warranty repairs, or Field
Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery jump starts
• Out of fuel and lock-out assistance
339
Ford Extended Service Plan (ESP)

Name (PLEASE PRINT)
APT.#
ADDRESS
ZIP
S TAT E
CITY
E-MAIL
SERVICE PLANS (CANADA
ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service
Plan is the only service contract
backed by Ford Motor Company of
Canada, Limited. Depending on the
plan you purchase, Ford Extended
Service Plan provides benefits such
as:
• Rental reimbursement
• Coverage for cert ain maintenance
and wear items
• Protection against repair costs after your New Vehicle Limited
Warranty Coverage expires
• Roadside Assistance benefits
There are several Ford Extended
Service Plans available in various time,
distance and deductible
combinations. Each plan is tailored to
fit your own driving needs, including
reimbursement for towing and rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada and the United States,
provided by a network of participating
authorized Ford Motor Company
dealers. The Lincoln Maintenance
Protection Plan is honored at
authorized Lincoln dealers.
Note:
Repairs performed outside of
Canada and the United States are not
eligible for Ford Extended Service Plan
coverage.
This information is subject to change.
For more information, visit your local
Ford of Canada dealer or www.ford.ca
to find the Ford Extended Service Plan
that is right for you.
341
Ford Extended Service Plan (ESP)