ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
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MKZ (CC9) Roadside Emergencies
Engine
•
The engine oil and filter should be
changed prior to storage, as used
engine oil contain contaminates that
may cause engine damage.
• Start the engine every 15 days. Run at
fast idle until it reaches normal
operating temperature
• With your foot on the brake, shift
through all the gears while the engine
is running.
Fuel system
• Fill the fuel tank with high-quality fuel
until the first automatic shutoff of the
fuel pump nozzle.
Cooling system
• Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm there are no cooling system
leaks, and fluid is at the recommended
level.
Battery
• Check and recharge as necessary.
Keep connections clean.
• If storing your vehicle for more than 30
days without recharging the battery, it
may be advisable to disconnect the
battery cables to ensure battery charge
is maintained for quick starting.
Note: If battery cables are disconnected,
it will be necessary to reset memory
features. Brakes
•
Make sure brakes and parking brake
are fully released.
Tires
• Maintain recommended air pressure.
Miscellaneous
• Make sure all linkages, cables, levers
and pins under your vehicle are
covered with grease to prevent rust.
• Move vehicles at least 25 feet (8
meters) every 15 days to lubricate
working parts and prevent corrosion.
Removing Vehicle From Storage
When your vehicle is ready to come out
of storage, do the following:
• Wash your vehicle to remove any dirt
or grease film build-up on window
surfaces.
• Check windshield wipers for any
deterioration.
• Check under the hood for any foreign
material that may have collected
during storage (mice/squirrel nests).
• Check the exhaust for any foreign
material that may have collected
during storage.
• Check tire pressures and set tire
inflation per the Tire Label.
• Check brake pedal operation. Drive
your vehicle 15 feet (4.5 meters) back
and forth to remove rust build-up.
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MKZ (CC9) Vehicle Care
TEMPORARY MOBILITY KIT
Note:
The temporary mobility kit sealant
compound in the canister is to be used for
one tire only. See your Ford authorized
dealer for additional replacement sealant
canisters.
The kit is located in the spare tire well in
the trunk. The kit consists of an air
compressor to reinflate the tire and a
sealing compound in a canister that will
effectively seal most punctures caused by
nails or similar objects. This kit will provide
a temporary seal allowing you to drive your
vehicle up to 120 miles (200 kilometers)
at a maximum speed of 50 mph (80 km/h). Air compressor (inside)
A
Diverter knob
B
On and off button
C
Air pressure gauge
D
Sealant bottle and canister
E
Sealant filling clear tube
F
Sealant tube - tire valve
connector
G
Yellow cap tool
H
Air compressor hose
I
Air hose -tire valve connector
J
Accessory power plug
K
Casing/housing
L
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MKZ (CC9) Wheels and TiresE144618
General Information
WARNING
Failure to follow these guidelines
could result in an increased risk of
loss of vehicle control, injury or death. Note:
Do not use the kit if a tire has
become severely damaged by driving the
vehicle with a tire that has insufficient air
pressure. Only punctured areas located
within the tire tread can be sealed with
the kit.
Do not attempt to repair punctures larger
than 1/4 inch (6 millimeters) or damage to
the tire's sidewall. The tire may not
completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above 50
mph (80 km/h).
Note: Do not drive further than 120 miles
(200 kilometers). Drive only to the closest
Ford Motor Company authorized dealer
or tire repair shop to have your tire
inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure
safe operation of the kit and your
vehicle. Tips for Use of the Kit
Read the following list of tips to ensure
safe operation of the kit:
•
Before operating the kit, make sure
your vehicle is safely off the road and
away from moving traffic. Turn on the
hazard lights.
• Always set the parking brake to ensure
the vehicle doesn't move
unexpectedly.
• Do not remove any foreign objects,
such as nails or screws, from the tire.
• When using the kit, leave the engine
running (only if the vehicle is outdoors
or in a well-ventilated area) so the
compressor doesn't drain the vehicle's
battery.
• Do not allow the compressor to
operate continuously for more than 15
minutes; this will help prevent the
compressor from overheating.
• Never leave the kit unattended when
it is operating.
• Sealant compound contains latex.
Make sure that you use the non-latex
gloves provided to avoid an allergic
reaction.
• Keep the kit away from children.
• Only use the kit when the ambient
temperature is between -22°F (–30°C)
and 158°F (70°C).
• Only use the sealing compound before
the use by date. The use by date is on
the lower right hand corner of the label
located on the sealant canister (bottle).
Check the use by date regularly and
replace the canister after four years.
277
MKZ (CC9) Wheels and Tires
•
Do not store the kit unsecured inside
the passenger compartment of the
vehicle as it may cause injury during a
sudden stop or crash. Always store the
kit in its original location.
• After sealant use, the tire pressure
monitoring system sensor and valve
stem on the wheel must be replaced
by an authorized Ford dealer.
• When inflating a tire or other objects,
use the black air hose only. Do not use
the transparent hose which is designed
for sealant application only.
• Operating the kit could cause an
electrical disturbance in radio, CD, and
DVD player operation.
What to do when a Tire Is Punctured
A tire puncture within the tire's tread area
can be repaired in two stages with the kit.
• In the first stage, the tire will be
reinflated with a sealing compound
and air. After the tire has been
reinflated, you will need to drive the
vehicle a short distance (about 4 miles
[6 kilometers]) to distribute the sealant
in the tire.
• In the second stage, you will need to
check the tire pressure and adjust, if
necessary, to the vehicle's tire inflation
pressure. First Stage: Reinflating the Tire with
Sealing Compound and Air WARNINGS
Do not stand directly over the kit
while inflating the tire. If you notice
any unusual bulges or deformations in the
tire's sidewall during inflation, stop and call
roadside assistance. If the tire doesn't inflate to the
recommended tire pressure within
15 minutes, stop and call roadside
assistance. Preparation: Park the vehicle in a safe,
level and secure area, away from moving
traffic. Turn the hazard lights on. Apply the
parking brake and turn the engine off.
Inspect the flat tire for visible damage.
Sealant compound contains latex. To avoid
any allergic reactions, use the non-latex
gloves located in the accessory box on
the underside of the kit housing.
Do not remove any foreign object that has
pierced the tire. If a puncture is located in
the tire sidewall, stop and call roadside
assistance.
1. Remove the valve cap from the tire
valve.
2. Unwrap the clear tube from the compressor housing.
3. Remove the tube cap and fasten the metal connector of the tube to the tire
valve, turning clockwise. Make sure
the connection is tightly fastened.
278
MKZ (CC9) Wheels and Tires
4. Plug the power cable into the 12-volt
power point in the vehicle.
5. Remove the warning sticker found on the canister and place it on the top of
the instrument panel or the center of
the dash.
6. Start the vehicle only if the vehicle is outdoors or in a well-ventilated area. 7.
Push and turn dial (A) counterclockwise
to the sealant position. Turn on the kit
by pressing the on/off button (B). 8.
Inflate the tire to the pressure listed on
the tire label located on the driver's
door or the door jamb area. When the
sealing compound is first added into
the tire, the air pressure gauge reading
on the compressor unit may indicate
a higher value; this is normal and
should be no reason for concern. The
pressure will drop after about 30
seconds of operation. The tire pressure
has to be checked with the
compressor in the OFF position to get
the correct tire pressure reading.
9. When the recommended tire pressure
is reached, turn off the kit by pressing
the on button; disconnect the kit from
the tire valve and the power point.
Re-install the valve cap on the tire
valve, place the tube cap on the metal
connector, and return the kit to the
stowage area
10. Immediately and cautiously, drive the
vehicle 4 miles (6 kilometers) to
distribute the sealant evenly inside
the tire. Do not exceed 50 mph (80
km/h).
11. After 4 miles (6 kilometers), stop and
check the tire pressure. See Second
stage: Checking tire pressure.
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MKZ (CC9) Wheels and TiresE144619 E144924 E144621
Note:
If you experience any unusual
vibration, ride disturbance or noise while
driving, reduce your speed until you can
safely pull off to the side of the road to call
for roadside assistance. Note: Do not
proceed to the second stage of this
operation.
Second Stage: Checking Tire
Pressure WARNINGS
If you are proceeding from the First
stage: Re–inflating the tire with
sealing compound and air section and
have injected sealant in the tire and the
pressure is below 20 psi (1.4 bar), stop and
call roadside assistance. If tire pressure is
above 20 psi (1.4 bar), continue to the next
step. The power plug may get hot after
use and should be handled carefully
while unplugging. Check the air pressure of your tires as
follows:
1. Remove the valve cap from the tire
valve.
2. Unhook the black hose from the side of the compressor and fasten firmly on
the valve stem by turning clockwise.
3. Push and turn the dial clockwise to the
air position. Turn on the kit by pressing
the on button. 4. Adjust the tire to the recommended
inflation pressure from the tire label
located on the driver's door or door
jamb area. The tire pressure has to be
checked with the compressor in the
OFF position to get the correct tire
pressure reading.
5. Turn the compressor off by pressing the on/off button.
6. Unplug the hoses, re-install the valve cap on the tire and return the kit to the
stowage area.
What to do after the Tire has been
Sealed
After using the kit to seal your tire, you will
need to replace the sealant canister and
clear tube (hose). Sealing compound and
spare parts can be obtained and replaced
at an authorized Ford Motor Company
dealership or tire dealer. Empty sealant
bottles may be disposed of at home;
however, liquid residue from the sealing
compound should be disposed by your
local Ford Motor Company dealership or
tire dealer, or in accordance with local
waste disposal regulations.
280
MKZ (CC9) Wheels and TiresE144622
Tire Quality Grades apply to new
pneumatic passenger car tires. They
do not apply to deep tread,
winter-type snow tires, space-saver or
temporary use spare tires, light truck
or LT type tires, tires with nominal rim
diameters of 10 to 12 inches or limited
production tires as defined in Title 49
Code of Federal Regulations Part
575.104 (c)(2).
U.S. Department of Transportation
Tire quality grades: The U.S.
Department of Transportation requires
Ford Motor Company to give you the
following information about tire grades
exactly as the government has written
it.
Treadwear
The treadwear grade is a comparative
rating based on the wear rate of the
tire when tested under controlled
conditions on a specified government
test course. For example, a tire graded
150 would wear one and one-half (1
½) times as well on the government
course as a tire graded 100. The
relative performance of tires depends
upon the actual conditions of their
use, however, and may depart
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate. Traction AA A B C WARNING
The traction grade assigned to
this tire is based on
straight-ahead braking traction tests,
and does not include acceleration,
cornering, hydroplaning or peak
traction characteristics. The traction grades, from highest to
lowest are AA, A, B, and C. The grades
represent the tire
’s ability to stop on
wet pavement as measured under
controlled conditions on specified
government test surfaces of asphalt
and concrete. A tire marked C may
have poor traction performance.
Temperature A B C WARNING
The temperature grade for this
tire is established for a tire that
is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive loading,
either separately or in combination,
can cause heat buildup and possible
tire failure. The temperature grades are A (the
highest), B and C, representing the
tire
’s resistance to the generation of
heat and its ability to dissipate heat
when tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained high
temperature can cause the material
of the tire to degenerate and reduce
tire life, and excessive temperature
283
MKZ (CC9) Wheels and Tires