2014 INFINITI Q50 service

11. Troubleshooting guide
11-24
INFINITI CONNECTIONTM
SymptomPossible cause Possible solution
The system cannot connect to
the Infiniti Connection Data
Center. A subscription for the Infiniti Connection
service has not been established.
Sign up for a subscription to the Infiniti Connection service. For details about
subscriptions, contact the Infiniti Connection support line at 1-800-334-7858 (for
U.S.) /1-855-892-7418 (for Canada).
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the Infiniti Connection support
line at 1-800-334-7858 (for U.S.) /1-855-892-7418 (for Canada).
Radio wave reception is not sufficient for
TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the VOLUME control knob located on the
control panel or on the steering-wheel switch while the system is announcing
information.

12-2
Finding address ....................................... 9-18
Finding nearby place ................................ 9-21
Finding points of interest ......................... 9-19
Fully customizable digital environment .... 8-28
Functions disabled while driving ............. 2-15
G
Giving voice commands .......................... 10-2
Guidance screen settings ......................... 9-34
H
Hands-free text messaging assistant ......... 5-6
Heated seats............................................. 3-9
Heated steering-wheel ............................ 3-10
How to handle display .............................. 2-3
How to handle the Map SD card .............. 9-66
How to handle the SD card ...................... 9-70How to see voice command screen ......... 10-3
I
In-cabin microfilter .................................... 3-8
INFINIT voice recognition ......................... 10-2
Infiniti Connection ................................... 8-10
Infiniti Connection feature ....................... 8-10 Infiniti Connection service application ..... 8-14
Infiniti Connection settings ..................... 8-19
INFINITI controller...................................... 2-5
Infiniti InTuition ..................................... 8-30
Information feeds.................................... 8-16
Information screen .................................... 8-2
iPod player ............................................. 4-23
Items to be set initially ........................... 2-16
L
Laser product............................................ 1-4
Linking Smartphone .................................. 6-8
Log-in screen ............................................ 2-7
Lower display and menu buttons ............ 2-13
Lower touch screen display (lower
display) ................................................. 2-13
M
Making a call ............................................ 5-4
Map data ................................................. 9-66
Map data authentication ............................ 9-3
Map operation ........................................... 9-4
Map types.................................................. 9-4
Map view settings .................................... 9-10
Media Hub ................................................ 2-6 Menu screen (models with
navigation system) .................................. 2-14
Menu screen (models without
navigation system) .................................. 2-15
Menu screen and operation method .......... 2-9
Mobile Apps ............................................. 6-8
Monitor, RearView Monitor ........................ 7-2
Moving map ............................................... 9-7
My Schedule ........................................... 8-16
N
Navigation settings .................................. 9-56
Notes on SiriusXM Traffic information ....... 8-9
P
Phone ....................................................... 5-3
Phone selection ........................................ 5-3
Phone settings .......................................... 5-9
Phonebook ............................................. 5-12
Procedures after setting route .................. 9-27
R
Radio ............................................... 4-2, 4-13
Rear window and outside mirror
defroster switch ...................................... 3-11

RearView Monitor ...................................... 7-2
ReaView Monitor settings .......................... 7-4
Recalculating route .................................. 9-38
Receiving a call ......................................... 5-4
Route calculation ..................................... 9-63
Route guidance .............................. 9-29, 9-64
Route guidance settings ........................... 9-39
Route menu screen .................................. 9-35
S
Safety information ............................. 1-3, 9-3
Screen Settings....................................... 2-16
Scrolling message or list ........................... 2-9
Searching for detour route using
traffic information .................................... 9-38
Searching from address book .................. 9-24
Searching from history ............................. 9-23
Selecting item ........................................... 2-9
Servicing heater and air conditioner.......... 3-9
Setting at information on map ................. 9-13
Setting by Infiniti Connection ................... 9-25
Setting by phone number ........................ 9-24
Setting city center .................................... 9-23
Setting detour route................................. 9-39
Setting freeway entrance/exit................... 9-23
Setting from stored routes ....................... 9-25Setting home as destination .................... 9-20
Setting intersection .................................. 9-21
Setting point on map ............................... 9-27
Settings screen ....................................... 8-22
Shortcut menu (models with
navigation system) .................................. 2-10
SiriusXM Travel Link .................................. 8-4
split screen ................................................ 9-9
Start-up screen ......................................... 2-7
Steering
Steering-wheel-mounted controls for
audio ...................................................... 4-11
Steering-wheel switches ............................ 2-5
Storing a location/route ........................... 9-48
Storing avoid area ................................... 9-50
Storing home location .............................. 9-48
Storing location ....................................... 9-48
Storing route ........................................... 9-49
Subscription Infiniti Connection service ... 8-10
Switch
Rear window and outside mirror defroster
switch ..................................................... 3-11
T
Text message settings ............................... 5-9
Touch panel .............................................. 2-8
Trademarks ............................................... 1-4
Traffic information on map ....................... 9-47
Traffic information settings....................... 9-46
Transferring information to/from
address book ........................................... 9-55
U
Updating All Information Feeds .............. 8-17
upper display.......................................... 2-10
upper touch screen display
(upper display) ....................................... 2-10
USB (Universal Serial Bus) ........................ 4-5
USB memory device player...................... 4-20
USB/iPod interface and Auxiliary
input jack ................................................. 2-6
User edit screen...................................... 8-29
User registration ..................................... 8-28
User selection ........................................... 2-7
Using applications .................................... 6-3
Using Destination Send to Car ................. 9-27
Using Google send-to-car ......................... 9-26
Using Journey Planner .............................. 9-22
V
Vehicle Apps ............................................. 6-3
Index
12-3