2014 INFINITI Q50 HYBRID Infiniti Intouch

11. Troubleshooting guide
11-6
COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approximately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are
stored, discs may become unreadable due to
deterioration (for example, keeping the discs in the
passenger compartment, etc.). Change the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the
disc may crack or chip, and the layer of the label
surface may eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and compressed audio files (MP3 data, etc.) are mixed on one disc,
the audio compression files cannot be played back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications
for folder names and file names. In addition, always
use
“.MP3”, “.WMA”, “.mp3”or“.wma” for file
extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
The sound quality is poor. The disc is dirty. Wipe off any dirt from the disc.

SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix
mode disc. (Mix mode is a format in which data
except music is recorded on the first track and
music data is recorded on one other than the first
track in a session.)Play back music data that are recorded on one other
than the first track.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing
depth, writing width, etc. might not match the
specifications. Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to
the next track. A non-MP3/WMA file is given an extension of
“.
MP3”, “.WMA”, “.mp3”or“.wma”. Prepare MP3/WMA files.
The system plays back a file that is prohibited due
to copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the
disc.Check the settings of the writing software, and
create a new disc.
11. Troubleshooting guide
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11. Troubleshooting guide
11-8
iPod®PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod. A connector cable is not correctly connected, or the
iPod does not correctly operate. Connect the connector cable again. If the system
does not recognize the iPod
®after performing this
procedure above, reset the iPod.
The iPod that is to be connected is not compatible
with the system. Check the iPod model and firmware versions
available for the system.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected
from the USB connector. Slowly connect or disconnect the USB cable.
An iPod cannot be operated. The iPod is connected to the in-vehicle audio system
while headsets, etc. are connected to the iPod. Remove all equipment from the iPod after discon-
necting the iPod from the system, and then connect
it to the system again.
The iPod is not operating normally. Disconnect the iPod from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/track that includes
a particular album art. Disconnect the iPod from the in-vehicle audio
system, and then reset the iPod. Disable the album
art, and then connect the iPod to the system.
An iPod does not respond. There are too many tracks in a category.Decrease the number of tracks in a category (less
than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod.
Music cannot be played back. A connector is not connected to the iPod. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from an
unstable location of the iPod. Place the iPod on a stable location where it does not
roll over.
Distorted sound occurs. The EQ (equalizer) function of the iPod is turned on. Turn off the EQ (equalizer) function.

SymptomPossible cause Possible solution
Battery charge of an iPod takes longer. Battery charge of the iPod may take longer while an
iPod is playing back. If the iPod is requires charging, it is recommended
to stop playback.
Battery charge of an iPod is unavailable. The cable that is connected to the iPod may
deteriorate (cable disconnection, etc.). Check the cable currently in use.
Functions cannot be operated using an iPod that is
connected to the in-vehicle audio system. -The operation of an iPod must be performed using
the in-vehicle audio system after the iPod is
connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may cause
sound skip. This does not indicate a malfunction.
A USB extension cable is not correctly connected. Do not use a USB extension cable.
11. Troubleshooting guide
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11. Troubleshooting guide
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USB MEMORY
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB device is rapidly connected to or discon-
nected from the USB connector. Slowly connect or disconnect the USB device.

BLUETOOTH®STREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
®audio device
that is to be registered.
Check that the PIN code for the Bluetooth
®audio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
®device is used in the vehicle. Turn off the other Bluetooth®device until the
registration is completed.
Music cannot be played back. The Bluetooth
®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The system is not set to the Bluetooth
®audio
mode. Push

11. Troubleshooting guide
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SymptomPossible cause Possible solution
Audio operation cannot be performed. A Bluetooth®audio device that does not support
audio operations is in use. This is not a malfunction.
Refer to the Owner’s Manual of the Bluetooth®audio
device.
An error occurs when connecting to a Bluetooth
®
audio profile. Turn the power source of the Bluetooth
®audio player
off and on, and then resume connection with the
system.

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
®setting of the in-vehicle hands-free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is
turned off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands- free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does
not respond to the call, the party is out of the
service area, or the call is abandoned before the
party responds), the system may reject a request to
make a call to the phone number. Turn off the cellular phone and turn it on again to reset
the connection.
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