USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play. Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
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Phone
Connect, disconnect, add or delete a device, as well as
save it as a favorite.
Bluetooth Devices
Turn Bluetooth on and off.
Bluetooth
Have all calls go directly to your voice mail and not ring
inside your vehicle. With this feature turned on, text
message notifications are also suppressed and do not ring
inside your vehicle.
Do Not Disturb
Turn on or turn off the 911 Assist feature. See Information
(page 346).
911 Assist
Select the type of notification for phone calls - ring tone,
beep, text to speech, or have it be silent.
Phone Ringer
Select the type of notification for text messages - alert
tone, beep, text to speech, or have it be silent.
Text Message Notification
If compatible with your phone, you can adjust your internet
data connection. Select to make your connection profile
with the personal area network or to turn off your
connection. You can also choose to adjust your settings
or have the system always connect, never connect when
roaming or query on connect. Press ? for more information.
Internet Data Connection
Access features, such as automatic phonebook download,
re-download your phonebook, add contacts from your
phone as well as delete or upload your phonebook.
Manage Phonebook
Have the system alert you when in Roaming mode.
Roaming Warning
Wireless & Internet
Your system has a Wi-Fi feature that
creates a wireless network within your
vehicle, thereby allowing other devices
(such as personal computers or phones)
in your vehicle to speak to each other,
share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can also
gain access the internet if you have a USB
mobile broadband connection inside your
vehicle, your phone supports personal area
networking and if you park outside a
wireless hotspot. To access, press:
1. Settings
icon.
2. Settings
.
3. Wireless & Internet
.
Then select from the following:
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Press the voice icon on the
steering wheel. When prompted,
you can say:"BROWSE" within devices
"Browse" *
"Browse
"Browse
"Browse SD card"
"Browse Sirius channel guide" **
"Browse USB" "Help"
* If you only say, "Browse", you can then say any commands in the following chart.
** This command is only usable if you have an active subscription to SIRIUS® satellite
radio. "BROWSE"
"
"
"SD card" **
"Sirius Channel Guide" *
"USB" **
"Help"
* This command is only usable if you have an active subscription to SIRIUS® satellite
radio.
** For more commands in SD card or USB mode, see the "SD Card and USB Port" section
of this chapter.
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"CD"
"Repeat off"
"Repeat track" "Shuffle"
"Shuffle CD" *
"Shuffle folder" *
"Shuffle off" "Help"
* This applies to WMA or MP3 files only.
SD Card Slot and USB Port
SD Card
Note: Your SD card slot is spring-loaded.
To remove the SD card, press the card in
and the system ejects it. Do not attempt to
pull the card to remove it as this could cause
damage.
Note: The navigation system also uses this
card slot. The SD card slot is located either in the
center console or behind a small access
door in the instrument panel. To access
and play music from your device, press the
lower left corner of the touchscreen. SD logo is a trademark of SD-3C, LLC.
USB Port
The USB ports are located either in the
center console or behind a small access
door in the instrument panel. To access
and play music from your device, press the
lower left corner of the touchscreen.
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This feature allows you to plug in media
playing devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Playing Music from Your Device
Insert your device and select the
SD Card or USB tab once the
system recognizes it. You can
then select from the following options:
Repeat
This feature replays the currently playing
song or album.
Shuffle
Touch this button to play music on the
selected album or folder in random order.
Similar Music
This feature allows you to choose music
similar to what is currently playing.
More Info
Touch this button to see disc information
such as current track, artist name, album
and genre.
Options
Touch this button to view and adjust
various media settings.
Sound Settings
allows you to adjust
settings for:
• Bass
• Midrange
• Treble
• Balance and Fade
• DSP (Digital Signal Processing) •
Occupancy Mode
• Speed Compensated Volume.
Note: Your vehicle may not have all these
sound settings.
Media Player Settings
allows you to
select more settings, which is under Media
Player. See
Settings (page 311).
Device Information
displays software
and firmware information about the
currently connected media device.
Update Media Index indexes your device
each time you connect it to make sure you
have the latest voice commands available
for all media on the device.
Browse
This feature allows you to view the
contents of the device. It also allows you
to search by categories, such as genre,
artist or album.
If you want to view song information such
as Title, Artist, File, Folder, Album, and
Genre, touch the on-screen album art.
You can also touch
What’ s Playing to
hear how the system pronounces the
current band and song. This can be helpful
when using voice commands to make sure
the system correctly plays your request.
SD Card and USB Voice Commands If you are listening to a USB
device or an SD card, press the
voice button on the steering
wheel controls. When prompted, say any
of the following commands.
If you are not listening to a USB device or
an SD card, press the voice button and,
after the tone, say "USB" or "SD card",
then any of the following commands.
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"BROWSE"
"All video podcasts" *
"Album
"All videos"*
"All albums"
"Artist
"All artists"
"Audiobook
"All audiobooks"
"Author
"All authors"
"Composer
"All composers"
"Folder
"All folders"
"Genre
"All genres"
"Playlist
"All movies" *
"Podcast
"All music videos" *
"TV show
"All playlists"
"Video
"All podcasts"
"Video playlist
"All songs"
"Video podcast
"All TV shows" *
"Help"
"All video playlists" *
* These commands are only available in USB mode and are device-dependent.
Supported Media Players, Formats
and Metadata Information
SYNC is capable of hosting nearly any
digital media player, including iPod®,
Zune ™, plays from device players, and
most USB drives. Supported audio formats
include MP3, WMA, WAV and AAC. It is also able to organize your indexed
media from your playing device by
metadata tags. Metadata tags, which are
descriptive software identifiers embedded
in the media files, provide information
about the file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC may classify the empty
metadata tags as Unknown.
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Driving Through Water................................153
DRL See: Daytime Running Lamps......................... 63
E
Economical Driving
......................................152
Emission Control System...........................116 On-Board Diagnostics (OBD-II)..................... 117
Readiness for Inspection/Maintenance (I/M) Testing.................................................... 118
End User License Agreement..................367 SYNC® End User License Agreement
(EULA).............................................................. 367
Engine Block Heater......................................111 Using the Engine Block Heater........................ 111
Engine Coolant Check
................................182
Adding Engine Coolant..................................... 183
Checking the Engine Coolant......................... 182
Recycled Engine Coolant................................. 183
Severe Climates.................................................. 184
Engine Immobilizer See: Passive Anti-Theft System..................... 53
Engine Oil Check
............................................181
Adding Engine Oil................................................ 181
Engine Oil Dipstick - 2.5L
............................181
Engine Oil Dipstick........................................181
Engine Specifications - 2.5L.....................237 Drivebelt Routing............................................... 238
Engine Specifications
.................................237
Drivebelt Routing................................................ 237
Entertainment................................................321 AM/FM Radio...................................................... 323
Bluetooth Audio................................................. 339
Browsing Device Content................................. 321
CD........................................................................\
.... 334
SD Card Slot and USB Port............................ 335
SIRIUS® Satellite Radio (If Equipped and Activated)........................................................ 329
Supported Media Players, Formats and Metadata Information................................ 338Essential Towing Checks............................147
Before Towing a Trailer..................................... 148
Hitches.................................................................... 147
Launching or Retrieving a Boat or Personal Watercraft........................................................ 149
Safety Chains....................................................... 147
Trailer Brakes........................................................ 148
Trailer Lamps....................................................... 148
Trailer Towing Connector................................. 147
When Towing a Trailer...................................... 148
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options
..................................12
Extended Service Plan (ESP).................382 SERVICE PLANS (CANADA ONLY)............383
SERVICE PLANS (U.S. Only)......................... 382
Exterior Mirrors
................................................69
Fold Away Exterior Mirrors................................ 70
Power Exterior Mirrors........................................ 69
F
Fastening the Safety Belts
..........................26
Safety Belt Extension Assembly.................... 28
Safety Belt Locking Modes................................ 27
Using Safety Belts During Pregnancy...........26
Floor Mats
........................................................153
Fog Lamps - Front See: Front Fog Lamps........................................ 64
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Front Fog Lamps............................................64
Front Passenger Sensing System............35
Fuel and Refueling.........................................112
Fuel Consumption.........................................116 Calculating Fuel Economy............................... 116
Filling the Tank..................................................... 116
Fuel Quality
......................................................113
Choosing the Right Fuel.................................... 113
Octane Recommendations............................. 113
Fuel Shutoff
....................................................156
Fuse Box Locations.....................................166
Engine Compartment Fuse Box................... 166
Luggage Compartment Fuse Box................166
Passenger Compartment Fuse Box............166
Fuses
.................................................................166
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Starting a Gasoline Engine........................110
Before starting the engine check the
following:........................................................... 110
Cold or Hot Engine.............................................. 110
Engine Idle Speed after Starting................... 110
Flooded Engine.................................................... 110
Starting and Stopping the Engine.........109 General Information.......................................... 109
Steering............................................................133 Electric Power Steering.................................... 133
Steering Wheel...............................................55
Storage Compartments.............................107
Sun Shades - Vehicles With: Panoramic Roof Panel.....................................................70
Bounce-Back........................................................... 71
Opening and Closing the Sun Shade.............71
Sun Shade Relearning......................................... 71
Supplementary Restraints System.........33 Principle of Operation......................................... 33
Switching Off the Engine
...........................110
Vehicles With a Turbocharger........................ 110
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................278
911 Assist............................................................... 278
SYNC AppLink.................................................... 284
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, Unites
States Only).................................................... 282
Vehicle Health Report..................................... 280
SYNC™...........................................................258 General Information......................................... 258
SYNC™ Troubleshooting
.........................296
T
Tailgate See: Manual Liftgate........................................... 52
Technical Specifications - 2.5L...............199 Capacities............................................................ 200
Specifications..................................................... 200
Technical Specifications See: Capacities and Specifications.............237
Technical Specifications............................197 Capacities.............................................................. 197
Specifications...................................................... 198
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................162 Tire Care...........................................................210
Glossary of Tire Terminology........................... 211
Information About Uniform Tire Quality Grading.............................................................. 210
Information Contained on the Tire Sidewall............................................................. 212
Temperature A B C.............................................. 211
Traction AA A B C................................................. 211
Treadwear............................................................. 210
Tire Pressure Monitoring System...........226 Changing Tires With a Tire Pressure
Monitoring System........................................ 227
Tire Pressure Monitoring System Reset Procedure........................................................ 229
Understanding the Tire Pressure Monitoring System .............................................................. 227
Tires See: Wheels and Tires..................................... 209
Towing a Trailer
.............................................144
Load Placement................................................. 144
Trailer Lighting..................................................... 145
Towing Points................................................149
Towing the Vehicle on Four Wheels.......151 Emergency Towing.............................................. 151
Recreational Vehicle Towing .......................... 151
Towing..............................................................144
Traction Control
............................................124
Principle of Operation....................................... 124
Trailer Sway Control
....................................145
Transmission Code Designation.............241
Transmission...................................................119
Transmission See: Transmission............................................... 119
Transporting the Vehicle...........................150
Trip Computer - Vehicles Built From: 22-10-2013......................................................81
Average Fuel........................................................... 81
Digital Speedometer............................................ 81
Distance to Empty................................................ 81
Resetting the Trip Computer............................ 81
Trip Odometer........................................................ 81
U
Under Hood Overview - 1.6L.....................179
Under Hood Overview - 2.5L
...................180
USB Port.........................................................256
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