2014 FORD POLICE INTERCEPTOR UTILITY display

Initiating a Voice Session
Push the voice icon; a tone sounds and Listening appears in the
display. Say any of the following:
Say: If you want to:
“Phone” Make calls.
“USB” Access the device connected to your USB
port.
“Bluetooth Audio” Stream audio from your phone.
“Line in” Access the device connected to the auxiliary
input jack.
“Cancel” Cancel the requested action.
“SYNC” Return to the main menu.
“Voice settings” Adjust the level of voice interaction and
feedback.
“Vehicle Health Report” Run a vehicle health report.
*
“Services” Access the SYNC Services portal.*
“Mobile apps” Access mobile applications.*
“Help” Hear a list of voice commands available in the
current mode.
*If equipped, U.S. only.
System Interaction and Feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize the voice
recognition system to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to help you
learn to use the system. You can change these settings at any time.
326SYNC®
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
USING SYNC WITH YOUR PHONE
Hands-free calling is one of the main features of SYNC. While the system
supports a variety of features, many are dependent on your cellular
phone’s functionality. At a minimum, most cellular phones with Bluetooth
wireless technology support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dialing a number
•Redialing
•Call waiting notification
•Caller ID.
Other features, such as text messaging using Bluetooth and automatic
phonebook download, are phone-dependent features. To check your
phone’s compatibility, see your phone’s user manual and visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing a Phone for the First Time
Note:SYNC can support downloading up to approximately 1000 entries
per Bluetooth-enabled cellular phone.
Note:Make sure the vehicle ignition and radio are turned on and the
transmission is in positionP.
Note:To scroll through the menus, press the up and down arrows on
your audio system.
Wirelessly pairing your phone with SYNC allows you to make and receive
hands-free calls.
1. Press the phone button; when the display indicates no phone is
paired, pressOK.
2. WhenFind SYNCappears in the display, pressOK.
3. Put your phone into Bluetooth discovery mode. See your phone’s
user guide if necessary.
4. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display.
5. The display indicates when the pairing is successful.
328SYNC®
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

Depending on your phone’s capability and your market, the system may
prompt you with questions such as setting the current phone as the
primary phone (the phone SYNC automatically tries to connect with first
upon vehicle start-up), downloading your phone book, etc.
Pairing Subsequent Phones
Note:To scroll through the menus, press the up and down arrows on
your audio system.
Note:Make sure the vehicle ignition and radio are turned on and that
the transmission is in positionP.
1. Press the phone button and scroll until System Settings is selected.
2. Press OK and scroll until Bluetooth Devices is selected and press OK.
3. Scroll until Add Bluetooth Device is selected and press OK.
4. When Find SYNC appears in the display, press OK.
5. Put your phone into Bluetooth discovery mode. See your phone’s
user guide if necessary.
6. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when
the pairing is successful.
7. The system then prompts with questions such as if you would like to
set the current phone as the primary phone (the phone SYNC
automatically tries to connect with first upon vehicle start-up),
download your phone book, etc.
Phone Voice Commands
Press the voice icon and say “Phone”. Say any of the following:
“PHONE”
“Call ”1,2
“Call on mobile OR cell”1,2
“Call on other”1,2
“Phone book at home”2
“Phone book on mobile OR cell”2
“Call history outgoing”2
“Phone book on Other”2
“Call history missed”2
“Menu”2,3
“Join”
SYNC®329
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

Phone book commands:When you ask SYNC® to access a phone book
name, number, etc., the requested information appears in the display to
view. Press the phone button and say “Call” to call the contact.
“DIAL”
“411” (four-one-one), “911” (nine-one-one)
“700 (seven hundred)” (seven hundred)
“800 (eight hundred)” (eight hundred)
“900 (nine hundred)” (nine hundred)
“#” (pound)
“ 0–9”
“Asterisk” (*)
“Clear” (deletes all entered digits)
“Delete” (deletes one digit)
“Plus”
“Star”
Note:To exit dial mode, press and hold the phone button or press
MENU to go to the PHONE menu.
Making Calls
Press the voice icon and when prompted say:
1. Say “Call ” or “Dial”, then the desired number.
2. When the system confirms the number, say “Dial” again to initiate the
call.
To erase the last spoken digit, say “Delete” or press the left arrow
button. To erase all spoken digits, say “Clear” or press and hold the left
arrow button.
To end the call, press and hold the phone button.
Receiving Calls
When receiving a call, you can:
•Answer the call by pressing the phone button.
•Reject the call by pressing and holding the phone button.
•Ignore the call by doing nothing.
SYNC®331
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

Phone Options during an Active Call
During an active call, you have additional menu features which become
available such as putting a call on hold, joining calls, etc. Use the arrow
buttons to scroll through the menu options.
To access:
1. Press MENU during an active call.
2. When Active Call Menu is selected, press OK.
3. Scroll to cycle through the following options:
When you select: You can:
Mute Call?Mute the call.
PrivacySwitch a call from an active hands-free
environment to your cellular phone for a more
private conversation.
Press OK when Privacy on/off appears. (The
display indicates In Privacy and the system
transfers your call.)
Call HoldPut an active call on hold.
Press OK when Place Call on Hold? appears.
To answer another call at this time, press the
phone button.
Join CallsJoin two separate calls.
1. Press the phone button.
2. Access the desired contact through SYNC
or use voice commands to place the second
call. Once actively in the second call, press
MENU.
3. Scroll until Join Calls appears and press
OK. Press OK again when Join Calls?appears.
Note:SYNC supports a maximum of three
callers on a multiparty/conference call.
Enter TonesEnter “tones” such as numbers for passwords.
Scroll until the desired number appears in the
display, then press OK; a tone sounds as
confirmation. Repeat as necessary.
332SYNC®
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

When you select: You can:
PhonebookAccess your phonebook contacts.
1. Press OK to select, then scroll through
your phonebook contacts.
2. Press OK again when the desired selection
appears in the display.
3. Press the phone button.
Call HistoryAccess your call history log.
1. Press OK to select, then scroll through
your call history options (incoming, outgoing
or missed).
2. Press OK when the desired selection
appears in the display.
3. Press the phone button to call the
selection.
ReturnExit the current menu.
Accessing Features through the Phone Menu
SYNC’s phone menu allows you to redial a number, access your call
history and phone book and send text messages as well as access phone
and system settings. You can also access advanced features, such as 911
Assist, Vehicle Health Report and SYNC Services.
1. Press the phone button to enter the Phone Menu.
2. Scroll to cycle through:
When you select: You can:
Phone RedialRedial the last number called (if available).
Press OK to select, then press OK again to
confirm.
SYNC®333
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

Receiving a Text Message
Note:This is a phone-dependent feature. Your phone must support
downloading text messages using Bluetooth to receive incoming text
messages.
Note:Forwarding a text message is a speed-dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
When a new message arrives, an audible tone sounds and the display
indicates you have a new message. You have these options:
1. Press the voice button, wait for the prompt and say “Read Message”
to have SYNC read the message to you.
2. Press OK to receive and open the text message or do nothing and
the message goes into your text message inbox. Press OK again and
SYNC reads your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
3. Press OK and scroll to choose between:
•Reply to Text Message: Press OK to access and then scroll
through the list of pre-defined messages to send.
•Forward Text Message: Press OK to forward the message to
anyone in your Phonebook or Call History. You can also choose
Enter Number.
Sending, Downloading and Deleting Your Text Messages
Text messaging is a phone-dependent feature. If your phone is
compatible, SYNC allows you to receive, send, download and delete text
messages.
1. Press the phone button.
2. Scroll until Text Message appears and press OK.
3. Scroll to select from the following options:
Send Text Message?enables you to send a new text message based on
a pre-defined set of 15 messages.
Download Unread Msgsallows you to download your unread messages
(only) to SYNC. To download the messages, press OK to select. The
display indicates your messages are being downloaded. When complete,
SYNC takes you to your inbox.
Delete All Messages?allows you to delete current text messages from
SYNC (not your phone). To delete the messages, press OK to select.
The display indicates when all your text messages have been deleted and
SYNC returns you to the text message menu.
336SYNC®
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)

Note:SYNC does not automatically download all of your unread text
messages at every ignition cycle (as it does with call history and
phonebook if automatic download is set to on).
Returnexits the current menu when you press OK.
If you selectSend Text Message?:
1. Press OK to select. If the system detects your phone does not
support this feature, Unsupported appears in the display and SYNC
returns to the main menu.
2. Scroll to cycle through the message options in the following chart.
3. Press OK when the desired selection is in the display. The system
now needs to know who to send the message to.
4. Scroll to cycle through Phonebook or Call History entries. You can
also select Enter Number to audibly enter a desired number.
5. Press OK to enter the desired menu and scroll to select the specific
contact.
6. Press OK when the contact appears and press OK again to confirm
when the system asks if you would like to send the message. Each
text message is sent with the following signature: “This message was
sent from my ”.
Pre-defined text message options
Can’t talk right now
Call me
Call you later
Be there in 10 minutes
Be there in 20 minutes
Ye s
No
Why?
Thanks
Where R you?
I need more directions
I love you
Too funny
Can’t wait to see you
I’m stuck in traffic
SYNC®337
2014 Police(pol)
Owners Guide gf, 3rd Printing, September 2013
USA(fus)