2014 FORD POLICE INTERCEPTOR UTILITY service

GENERAL INFORMATION
Note:Occasional brake noise is normal. If a metal-to-metal, continuous
grinding or continuous squeal sound is present, the brake linings may be
worn out. Have them inspected by an authorized dealer. If your vehicle
has continuous vibration or shudder in the steering wheel while braking,
have your vehicle inspected by an authorized dealer.
Note:Brake dust may accumulate on the wheels, even under normal
driving conditions. Some dust is inevitable as the brakes wear and does
not contribute to brake noise. See theVehicle Carechapter for wheel
cleaning instructions.
This vehicle is equipped with heavy-duty front disc brake pads to meet
the varying demands of different police service for fade resistance and
other performance requirements.
Ford recommends brake system inspection and maintenance according
to service manual procedures following high speed pursuits with heavy
brake usage.
See theInstrument Clusterchapter for information on the
brake system warning light.
Wet brakes result in reduced braking efficiency. Gently press the brake
pedal a few times when driving from a car wash or standing water to dry
the brakes.
Brake Over Accelerator
In the event the accelerator pedal becomes stuck or entrapped, apply
steady and firm pressure to the brake pedal to slow your vehicle and
reduce engine power. If you experience this condition, apply the brakes
and bring your vehicle to a safe stop. Turn the engine off, shift to park
(P) and apply the parking brake. Inspect the accelerator pedal and the
area around it for any items or debris that may be obstructing its
movement. If none are found and the condition persists, have your
vehicle towed to the nearest authorized dealer.
Brake Assist
Brake assist detects when you brake heavily by measuring the rate at
which you press the brake pedal. It provides maximum braking efficiency
as long as you press the pedal. Brake assist can reduce stopping
distances in critical situations.
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Anti-Lock Brake System
This system helps you maintain steering control during emergency stops
by keeping the brakes from locking.
This lamp momentarily illuminates when you turn the ignition
on. If the light does not illuminate during start-up, remains on
or flashes, the anti-lock brake system may be disabled and may
need to be serviced.
If the anti-lock brake system is disabled, normal braking is still
effective. If the brake warning lamp illuminates with the parking
brake released, have your brake system serviced immediately.
HINTS ON DRIVING WITH ANTI-LOCK BRAKES
When the system is operating, the brake pedal will pulse and may travel
further. Maintain pressure on the brake pedal. You may also hear a noise
from the system. This is normal.
The anti-lock braking system will not eliminate the dangers inherent
when:
•You drive too closely to the vehicle in front of you.
•Your vehicle is hydroplaning.
•You take corners too fast.
•The road surface is poor.
PARKING BRAKE
WARNING:If the parking brake is fully released, but the brake
warning lamp remains illuminated, then driving your vehicle
could result in reduced braking ability, increased stopping distances and
potential loss of brakes. See your authorized dealer as soon as possible.
WARNING:Always set the parking brake fully and make sure
that the transmission is securely latched in park (P). Failure to
set the parking brake and engage park could result in vehicle roll-away,
property damage or bodily injury.
To set the parking brake, press the parking brake pedal down to its
fullest extent.
To release the parking brake, press the parking brake pedal down again.
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PRINCIPLES OF OPERATION
The traction control system helps avoid drive wheel spin and loss of
traction.
If your vehicle begins to slide, the system applies the brakes to individual
wheels and, when needed, reduces engine power at the same time. If the
wheels spin when accelerating on slippery or loose surfaces, the system
reduces engine power in order to increase traction.
USING TRACTION CONTROL
In certain situations (for example, stuck in snow or mud), turning the
traction control off may be beneficial as this allows the wheels to spin
with full engine power.
Turn the traction control system off through the information display.
See theInformation Displayschapter.
System indicator lights and messages
WARNING:If a failure has been detected within the
AdvanceTrac® system, the stability control light will illuminate
steadily. Verify that the AdvanceTrac® system was not manually
disabled using the information display control. If the stability control
light still illuminates steadily, have the system serviced by an authorized
dealer immediately. Operating your vehicle with AdvanceTrac® disabled
could lead to an increased risk of loss of vehicle control, vehicle
rollover, personal injury and death.
The stability control light temporarily illuminates on engine
start-up and flashes when a driving condition activates the
stability system.
The stability control off light temporarily illuminates on engine
start-up and stays on when the traction control system is
turned off.
When the traction control system is turned off or on, a message appears
in the information display showing system status.
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WARNING:Obtain immediate service if a system error is
detected. You may not notice any difference in the feel of your
steering, but a serious condition may exist. Failure to do so may result
in loss of steering control.
Your vehicle is equipped with an electric power-assisted steering system.
There is no fluid reservoir to check or fill.
If your vehicle loses electrical power while you are driving (or if the
ignition is turned off), you can steer the vehicle manually, but it takes
more effort. Extreme continuous steering may increase the effort it takes
for you to steer. This occurs to prevent internal overheating and permanent
damage to your steering system. If this should occur, you will neither lose
the ability to steer the vehicle manually nor will it cause permanent
damage. Typical steering and driving maneuvers will allow the system to
cool and steering assist will return to normal.
When a steering system error is detected, steering messages may appear
in the information display.
Steering Tips
If the steering wanders or pulls, check for:
•an improperly inflated tire
•uneven tire wear
•loose or worn suspension components
•loose or worn steering components
•improper vehicle alignment
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
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ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive your vehicle at least 1000 miles
(1600 kilometers).
•Consult your local motor vehicle laws for towing a trailer.
•See the instructions included with towing accessories for the proper
installation and adjustment specifications.
•Service your vehicle more frequently if you tow a trailer. See your
scheduled maintenance information.
•If you use a rental trailer, follow the instructions the rental agency
gives you.
For load specification terms found on the tire label and Safety
Compliance label and for instructions on calculating your vehicle’s load,
refer toLoad limitin theLoad Carryingchapter.
Remember to account for the trailer tongue weight as part of your
vehicle load when calculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps onto the bumper or attaches to the
axle.
Distribute the trailer load so 10-15% of the total trailer weight is on the
tongue.
Safety Chains
Note:Never attach safety chains to the bumper.
Always connect the safety chains to the hook retainers of your vehicle
hitch.
To connect the safety chains, cross them under the trailer tongue and
allow enough slack for turning tight corners. Do not allow the chains to
drag on the ground.
Trailer Brakes
WARNING:Do not connect a trailer’s hydraulic brake system
directly to your vehicle’s brake system. Your vehicle may not have
enough braking power and your chances of having a collision greatly
increase.
Electric brakes and manual, automatic or surge-type trailer brakes are
safe if you install them properly and adjust them to the manufacturer’s
specifications. The trailer brakes must meet local and federal regulations.
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TRANSPORTING THE VEHICLE
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment
to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company
has not approved a slingbelt towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other means.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
It is acceptable to have your front-wheel drive vehicle towed from the
front if using proper wheel lift equipment to raise the front wheels off
the ground. When towing in this manner, the rear wheels can remain on
the ground.
Front-wheel drive vehicles must have the front wheels placed on a tow
dolly when towing your vehicle from the rear using wheel lift equipment.
This prevents damage to the transmission.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary Roadside Assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24 hours a day, seven days a week.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
Roadside assistance will cover:
•A flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•Battery jump start.
•Lock-out assistance (key replacement cost is the customer’s
responsibility).
•Fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Ford eligible vehicles will be towed to an authorized dealer
within 35 miles (56.3 kilometers) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
Roadside Emergencies193
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized
by Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
Customer Assistance199
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