2014 FORD MONDEO phone

Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Scroll to this option, and then press OK.SYNC-Apps
SYNC Emergency Assistance
WARNINGS
For this feature to work, your cellphone must have Bluetooth and becompatible with the system.
Always place your cell phone in asecure location inside your vehicle.Failure to do so may cause seriousinjury to someone or damage the cellphone which could prevent this featurefrom working correctly.
Unless the feature setting is switchedon prior to a crash, the system willnot attempt to place an emergencycall which could delay the response time,potentially increasing the risk of seriousinjury or death. Do not wait for the systemto make an emergency call if you can do ityourself. Dial emergency servicesimmediately to avoid a delayed responsetime. If you do not hear EmergencyAssistance within five seconds of the crash,the system or cell phone may be damagedor non-functional.
If a crash deploys an airbag or triggers thefuel pump shut off, the system maycontact emergency services by dialing 112(the wireless emergency number thatworks in most European countries) througha paired and connected cell phone. Formore information about the system andEmergency Assistance, visit the regionalFord website.
Note:Before selecting this feature, youmust read the Emergency Assistance privacynotice later in this section for importantinformation.
Note:When you switch this feature on oroff, that setting applies for all paired cellphones. If you have turned this feature offand a previously paired phone connectswhen you switch on the ignition, either avoice message plays, a display message oricon is shown, or both.
Note:Every cell phone operates differently.While this feature works with most cellphones, some cell phones may experiencedifficulties using this feature.
Note:Make sure you are familiar with theinformation about airbag deployment. SeeSupplementary Restraints System (page27).
Switching Emergency AssistanceOn and Off
Press the MENU button then select:
ActionMessage
Press OK.SYNC-Apps
Press OK. Select the option you require and press OK.Emergency Assistance
321Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Display Options
If you switch on this feature, a confirmationmessage appears in the display.
If you switch off this feature, a dialog willappear in the display, which allows you toset a voice reminder.
Off with voice reminder provides a displayand voice reminder when your cell phoneconnects and your vehicle starts.
Off without voice reminder provides adisplay reminder only without a voicereminder when your cell phone connects.
To make sure that Emergency Assistanceworks correctly:
•The system must have power and beworking correctly at the time of thecrash and during feature activation anduse.
•You must switch on the feature beforea crash.
•You must have a cell phone connectedto the system.
•In certain countries, it may benecessary to have a valid andregistered SIM card with credit in orderto place and maintain an emergencycall.
•A connected cell phone must have theability to make and maintain anoutgoing call at the time of the crash.
•A connected cell phone must haveadequate network coverage, batterypower and signal strength.
•Your vehicle must have battery power.
Note:This feature only works in a Europeancountry or region where SYNC EmergencyAssistance can call the local emergencyservices. Visit the regional Ford website fordetails.
In the Event of a Crash
Note:Not every crash deploys an airbag ortriggers the fuel pump shut off (which mayturn on Emergency Assistance). However,if Emergency Assistance is triggered thesystem tries to contact the emergencyservices. If a connected cell phone sustainsdamage or loses connection to the system,it searches for and tries to connect to anyavailable previously paired cell phone. Thesystem attempts to dial 112.
Before making a call:
•If you do not cancel the call and SYNCmakes a successful call, anintroductory message plays for theemergency operator. After thismessage, there is hands-freecommunication between your vehicle'soccupants and the operator.
•The system provides a short windowof time (approximately 10 seconds) tocancel the call. If you do not cancel thecall, the system attempts to dial 112.
•The system plays a message lettingyou know when it attempts to make anemergency call. You can cancel the callby selecting the relevant functionbutton or by pressing the end callbutton on the steering wheel.
During a call:
•Emergency Assistance uses yourvehicle GPS or cellular networkinformation when available todetermine the most appropriatelanguage to use. It alerts theemergency operator of the crash anddelivers the introductory message. Thismay include your vehicle GPScoordinates.
•The language the system uses tointeract with the occupants of yourvehicle may differ from the languageused to deliver information to theemergency operator.
322Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine •After the delivery of the introductorymessage the voice line opens so thatyou can speak hands-free with theemergency operator.
•When the line is connected, you mustbe prepared to provide your name,phone number and locationinformation immediately.
Note:While the system providesinformation to the emergency operator, thesystem plays a message letting you knowit is sending important information. It thenlets you know when the line is open to starthands-free communication.
Note:During an Emergency Assistance call,an emergency priority screen appears whichcontains vehicle GPS coordinates whenavailable.
Note:It is possible that GPS locationinformation is not available at the time ofthe crash; in this case, EmergencyAssistance will still attempt to place anemergency call.
Note:It is possible that the emergencyservices will not receive the GPScoordinates; in this case, hands-freecommunication with an emergency operatoris available.
Note:The emergency operator may alsoreceive information from the cellularnetwork such as cell phone number, cellphone location and cell phone carrier nameindependent from SYNC EmergencyAssistance.
Emergency Assistance may not work if:
•Your cell phone or EmergencyAssistance hardware sustains damagein the crash.
•The vehicle battery or the system hasno power.
•A crash ejects your cell phone fromyour vehicle.
•You do not have a valid and registeredSIM card with credit in your cell phone.
•You are in a European country or regionwhere the SYNC Emergency Assistancecannot place the call. Visit the regionalFord website for details.
Important Information about theEmergency Assistance Feature
Emergency Assistance does not currentlycall emergency services in the followingmarkets: Albania, Belarus, Bosnia andHerzegovina, Macedonia, Netherlands,Ukraine, Moldova and Russia.
Visit the regional Ford website for thelatest details.
Emergency Assistance Privacy Notice
When you switch on EmergencyAssistance, it may disclose to emergencyservices that your vehicle has been in acrash involving the deployment of anairbag or activation of the fuel pump shutoff. This feature has the capability todisclose your location information to theemergency operator or other details aboutyour vehicle or crash to provide the mostappropriate emergency services.
If you do not want to disclose thisinformation, do not switch on the feature.
SYNC AppLink
The system enables voice and manualcontrol of SYNC AppLink enabledsmartphone apps. Once an app is runningthrough AppLink, you can control mainfeatures of the app through voicecommands and manual controls.
Note:You must pair and connect yoursmartphone to SYNC to access AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:Android users need to connect thephone to SYNC using Bluetooth.
323Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit the Fordwebsite.
Note:Make sure you have an active accountfor the app that you have downloaded.Some apps will work automatically with nosetup. Other apps will want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
To Access Using the SYNC Menu
Scroll through the list of availableapplications and press OK to select anapp. Once an app is running through SYNC,press the right arrow button to access theapp menu. You can access various appfeatures from here, for example thumbsup and thumbs down. Press the left arrowbutton to exit the app menu.
Press the MENU button then select:
Description and ActionMessage
SYNC-Apps
Scroll to this option, and then press OK.Mobile Apps
Select this option if the app required is not listed.Find new Apps
Note:If a SYNC AppLink compatible app cannot be found, make sure the required app isrunning on the mobile device.
To Access Using Voice Commands
Press the voice button and when promptedsay:
Description and ActionCommand
Say the name of the application after the tone. The applica-tion will start. While an app is running through SYNC, you canpress the voice button and speak commands specific to theapp.
mobile (apps | applica-tions)
The following voice commands are alwaysavailable:
Description and ActionCommand
Use this command to hear a list of available voice commands.[main menu] help
The system will prompt you to say the name of the app tostart it.mobile (apps | applica-tions)
The system will list all of the currently available mobile apps.list [mobile] (apps |applications)
324Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Voice Command
[play] (similar music | more like this)
((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which)(song | track | artist) is this | (who's | who is) playing | (what's | what is) this)
* This voice command is not available until indexing is complete.
Voice Command Guide
Description and ActionVoice Command
The system searches all the data from your indexed musicand if available, begins to play the chosen type of music.(browse | search | show)genre
The system compiles a playlist and then plays similar musicto what is currently playing from the USB port using indexedmetadata information.
[play] (similar music |more like this)
The system searches for a specific artist, track or album fromthe music indexed through the USB port.(browse | search | show)artist
The system searches for a specific artist, track or album fromthe music indexed through the USB port.(browse | search | show)album
The system is also capable of playingmusic from your cell phone throughBluetooth.
To switch the Bluetooth audio on, use theMEDIA button (next to the audio display)or Source button, or press the voice buttonand when prompted say:
Description and ActionVoice Command
Bluetooth audio
Then any of the following:
Description and ActionVoice Command
pause
play
[play] next track
[play] previous track
330Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Browse all supported media files on your media playerconnected to the USB port. You can only view media filesthat are compatible with SYNC; other saved files are notvisible.
1.Press OK to select.
2.Scroll to browse indexed media files on your flash drive,and then press OK.
Browse USB
Resets the USB index. After the new indexing is complete,you can choose what to play from the USB song library.Reset USB
* You can use the buttons at the bottom of the audio display to jump to a certainalphabetical category quickly. You can also use the letters on the numeric keypad to jumpin the list.
Bluetooth Devices and SystemSettings
You can access these menus using theaudio display. See Using SYNC™ WithYour Phone (page 309).
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, please refer to thetables below.
To check your cell phone's compatibility,visit the regional Ford website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC performance.
A lot of back-ground noiseduring a phonecall.
Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNCis not set to off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC is notable to down-load my phone-book.Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
333Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Cell phone issues
Possible solutionPossible causeIssue
Try pushing your phonebook contacts toSYNC by selecting the option to add.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC.
Try pushing your phonebook contacts toSYNC by selecting the option to add.
Limitations on your cellphone's capability.
The systemsays "Phone-book down-loaded" but mySYNC phone-book is empty oris missingcontacts.
If the missing contacts are stored on yourSIM card, try moving them to your cellphone's memory.
Remove any pictures or special ring tonesassociated with the missing contact.
You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am havingtroubleconnecting mycell phone toSYNC.
Try switching off your cell phone, resettingit or removing the battery, then trying again.
Possible cell phonemalfunction.
Try deleting your device from SYNC anddeleting SYNC from your device, then tryingagain.
Always check the security and auto acceptprompt settings relative to the SYNCBluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch off the auto download setting.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messagingis not workingon SYNC.
Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
334Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Cell phone issues
Possible solutionPossible causeIssue
•Make sure the connection status showsNot Connected.
•Press the blue circle to enter the nextmenu.
•Turn on Show Notifications.
•Turn on Sync Contacts.
Your iPhone is now set up to forwardincoming text messages to SYNC.Repeat these steps for every other Syncvehicle you are connected to.Your iPhone will only forward incoming textmessages to SYNC if it is unlocked.Replying to text messages using SYNC isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Access the text messaging menu of SYNCto see if your cell phone supports thefeature. Press the PHONE button and thenscroll and select the option for textmessaging, then press OK.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
335Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™