
Downloaded from www.Manualslib.com manuals search engine •To allow your vehicle to providelocation information, including: GPSand speed.
•To allow the app to send pushnotifications using the vehicle displayand voice capabilities while running ina background state.
Note:You will only need to grantpermissions the first time you use an appwith SYNC.
Note:We are not responsible or liable forany damages or loss of privacy relating tousage of an app, or dissemination of anyvehicle data that you approve us to provideto an app.
USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from yourmedia player through your vehicle'sspeaker system using the system's mediamenu or voice commands. You can alsosort and play your music by specificcategories, for example artist or albums.
SYNC is capable of hosting nearly anymedia player including: iPod, Zune, Playsfrom device players, and most USB drives.SYNC also supports audio formats, forexample MP3, WMA, WAV and ACC.
Confirm that the USB device has beenformatted correctly and has the followingspecifications:
•USB 2.0.
•File format must be FAT16/32.
Note:NTFS file format is not supported.
The format of the audio files on the USBdevice must be:
•MP3.
•Non DRM protected WMA.
•WAV.
•AAC.
Connecting Your Media Player tothe USB Port
Note:If your media player has a powerswitch, make sure you switch on the device.
To Connect Using Voice Commands
1.Plug the device into your vehicle's USBport.
2.Press the voice button and whenprompted say:
Description and ActionVoice Command
You can now play music by saying any of the appropriatevoice commands. Refer to the media voice commands.(USB [stick] | iPod | MP3[player])
Words in brackets [ ] are optional and do not have to be spoken for the system tounderstand the command. For example, for where (USB [stick] | iPOD | MP3 [player])appears, you can say USB or USB stick.
To Connect Using the System Menu
1.Plug the device into your vehicle's USBport.
2.Press the Media button (next to theaudio display) until an initializingmessage appears in the display.
327Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Depending on how many media files are on your connecteddevice, an indexing message may appear in the display. Whenindexing is complete, the screen returns to the playback menu.
Browse USB
Choose from the following:
Message
Play all
Playlists
Songs
Artists
Albums
Genres
Browse USB
Reset USB
Exit
What's Playing?
At any time during playback, you can pressthe voice button and ask the system whatis playing. The system reads the metadatatags of the current track, if populated.
Media Voice Commands
Press the voice button and whenprompted say:
Description and ActionVoice Command
You can now play music by saying any of the appropriatevoice commands.(USB [stick] | iPod | MP3[player])
You can say any of the voice commands that appear within open and close brackets thatare separated by |. For example, where; (what's | what is) appears you say; what's orwhat is.
You must say any of the voice commands that appear outside of open and close brackets.For example, where; who plays this (what's | what is) playing, you must say; who playsthis (what's or what is) playing.
328Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Description and ActionMessage
Browse all supported media files on your media playerconnected to the USB port. You can only view media filesthat are compatible with SYNC; other saved files are notvisible.
1.Press OK to select.
2.Scroll to browse indexed media files on your flash drive,and then press OK.
Browse USB
Resets the USB index. After the new indexing is complete,you can choose what to play from the USB song library.Reset USB
* You can use the buttons at the bottom of the audio display to jump to a certainalphabetical category quickly. You can also use the letters on the numeric keypad to jumpin the list.
Bluetooth Devices and SystemSettings
You can access these menus using theaudio display. See Using SYNC™ WithYour Phone (page 309).
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,should questions arise, please refer to thetables below.
To check your cell phone's compatibility,visit the regional Ford website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC performance.
A lot of back-ground noiseduring a phonecall.
Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNCis not set to off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC is notable to down-load my phone-book.Try switching off your cell phone, resettingit or removing the battery, then trying again.Possible cell phonemalfunction.
333Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
Make sure you are saying the name exactlyas the system saved it. For example, if thecontact name is Joe Wilson, say "Call JoeWilson".You may not be sayingthe name exactly as thesystem saved it.The system works better if you list fullnames such as "Joe Wilson" rather than"Joe".
Do not use special characters such as 123or ICE as the system does not recognizethem.
Contacts in your phone-book may be very shortand similar or they maycontain special charac-ters.
If the contacts are in capital letters, youhave to spell them. JAKE requires you tosay "Call J-A-K-E".
Your phonebookcontacts may be incapital letters.
SYNC applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign namesstored on mycell phone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNCwill read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC.
The SYNC voicecontrol systemis having troublerecognizingforeign tracks,artists, albums,genres andplaylist namesfrom my mediaplayer or USBflash drive.
338Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Voice command issues
Possible solutionPossible causeIssue
SYNC uses a synthetically generated voicerather than pre-recorded human voice.
SYNC uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example," playartist Madonna).
SYNC offers significant capability beyondthe previous system such as dialing acontact name directly from the phonebookwithout pre-recording (for example,“callJohn Smith”) or selecting a track, artist,album, genre or playlist directly from yourmedia player (for example, " play artistMadonna).
The focus of SYNC is tocontrol your mobiledevices and the contentstored on them.
My previousBluetooth voicecontrol systemallowed me tocontrol theradio, CD, andclimate controlsystems. Whycan I not controlthese systemswith SYNC?
339Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine General
Possible solutionPossible causeIssue
SYNC only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC remains in thecurrent active language.
SYNC does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, playartist Madonna).
340Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

Downloaded from www.Manualslib.com manuals search engine Privacy Information
When a cell phone connects to SYNC, thesystem creates a profile that links to thatcell phone. The system creates the profileto offer you more mobile features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour phonebook, text messages (read andunread) and call history. This includes thehistory of calls when your cell phone wasnot connected to the system. If youconnect a media player, the systemcreates and retains an index of supportedmedia content. The system also records ashort development log of approximately10 minutes of all recent system activity.Use the log profile and other system datato improve the system and help diagnoseany problems that may occur.
The cell phone profile, media player indexand development log remain in the systemunless deleted. They are generallyaccessible in your vehicle only when youconnect your cell phone or media player.If you no longer plan to use the system oryour vehicle, we recommend you completea master reset to erase all storedinformation. See Information Displays(page 86).
Special equipment is required to accesssystem data. Access to your vehicle'sSYNC module is also required. We will notaccess the system data for any purposeother than as described without consent.Examples where we can access systemdata are for a court order, where requiredby law enforcement, other governmentauthorities or other third parties acting withlawful authority. Other parties may seekto access the information independentlyof us. Further privacy information isavailable.
348Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Media Player
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Media Player
Then select from the following:
When this feature is on, the system automatically switchesto the media source upon initial connection. This allows youto listen to music during the indexing process. When thisfeature is off, the system does not automatically switch tothe inserted media source.
Autoplay
Select to connect, disconnect, add or delete a device. Youcan also set a device as your favorite so that the systemautomatically attempts to connect to that device at everyignition cycle.
Bluetooth Devices
This allows you to view the version level of the GracenoteDatabase.Gracenote® DatabaseInfo
With this feature on, the Gracenote Database suppliesmetadata information for your music files. This overridesinformation from your device. This feature defaults to off.
Gracenote® Mgmt
With this feature on, the Gracenote Database supplies coverart for your music files. This overrides any art from your device.This feature defaults to Media Player.
Cover Art Priority
Navigation
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Navigation
Then select from the following:
359Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2