Potential station issues
ActionCauseIssues
No action required. This is abroadcast issue.This is poor time alignmentby the radio broadcaster.Echo, stutter, skip or repeatin audio.Increase or decrease inaudio volume.
No action required. Thereception issue may clear upas you continue to drive.
The radio is shifting betweenanalog and digital audio.Sound fading or blending inand out.
No action required. This isnormal behavior. Wait untilthe audio is available.
The digital multicast is notavailable until the HD Radiobroadcast is decoded. Oncedecoded, the audio is avail-able.
There is an audio mutedelay when selecting HD2 orHD3, multicast preset orDirect Tune.
No action required. Thestation is not available inyour current location.
The previously storedmulticast preset or directtune is not available in yourcurrent reception area.
Cannot access HD2 or HD3multicast channel whenrecalling a preset or from adirect tune.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.Text information does notmatch currently playingaudio.
Fill out the station issueform at website listed
below.*
Data service issue by theradio broadcaster.There is no text informationshown for currently selectedfrequency.
No action required. This isnormal behavior.Pressing Scan disablesHD2-HD7 channel search.HD2-HD7 stations not foundwhen Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured underlicense from iBiquity Digital Corp. U.S. andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof iBiquity Digital Corp. Ford MotorCompany and iBiquity Digital Corp. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.
Radio Voice Commands
If you are listening to the radio,press the voice button on thesteering wheel controls. Whenprompted, say any of the followingcommands.
If you are not listening to the radio, pressthe voice button and, after the tone, say"Radio", then any of the followingcommands.
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Troubleshooting tips
ActionCauseRadio display
No action required. Theprocess may take up tothree minutes.
Update of channelprogramming in progress.Updating.
Contact SIRIUS at 1-888-539-7474 to resolvesubscription issues.
Your satellite service is nolonger available.Call SIRIUS1-888-539-7474.
Use the channel guide toturn off the Lock or Skipfunction on that station.
All the channels in theselected category are eitherskipped or locked.
None found. Check ChannelGuide.
No action required.SIRIUS has updated thechannels available for yourvehicle.
Subscription Updated.
SIRIUS Satellite Radio VoiceCommands
If you are listening to SIRIUSsatellite radio, press the voicebutton on the steering wheelcontrols. When prompted, say any of thefollowing commands.
If you are not listening to SIRIUS satelliteradio, press the voice button and, after thetone, say "SIRIUS", then any of thefollowing commands.
"SIRIUS"
"
"Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2"
"SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game"*
"Tune"**
"Help"
* If you have said "Sports game", see thefollowing "Sports game" chart.** If you have said "Tune", see the following"Tune" chart.
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"SPORTS GAME"
"Tune to the
"Tune to the
"Tune to the
"Tune to the
"Help"
"TUNE"
"
"Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
CD
Press the lower left corner of thetouchscreen, and then select theCD tab.
You can also advance and reverse thecurrent track or current folder, if applicable.
Repeat
Touch this button to repeat the currentlyplaying track, all tracks on the disc or turnthe feature off if already on.
Shuffle
Touch this button to play the tracks orentire albums in random order, or turn thefeature off if already on.
Scan
Touch this button to hear a brief samplingof all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•Bass
•Midrange
•Treble
•Balance and Fade
•DSP (Digital Signal processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all thesesound settings.
Compression
Touch this button to turn the compressionfeature on and off.
Browse
Touch this button to look through allavailable CD tracks.
CD Voice Commands
If you are listening to a CD, pressthe voice button on the steeringwheel controls. When prompted,say any of the following commands.
If you are not listening to a CD, press thevoice button and, after the tone, say "CD",then any of the following commands.
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Playing Video from Your Device
To access and play video from your device,your vehicle's transmission must be inposition P (vehicle equipped with anautomatic transmission) or neutral(vehicle equipped with a manualtransmission) with the ignition in accessorymode. See Starting and Stopping theEngine (page 136).
SD Card and USB Voice Commands
If you are listening to a USBdevice or an SD card, press thevoice button on the steeringwheel controls. When prompted, say anyof the following commands.
If you are not listening to a USB device oran SD card, press the voice button and,after the tone, say "USB" or "SD card",then any of the following commands.
"USB" or "SD CARD"
"Browse"*
"Next"
"Pause"
"Play"
"Play album
"Play all"
"Play artist
"Play audiobook
"Play author
"Play composer
"Play folder
"Play genre
"Play movie
"USB" or "SD CARD"
"Play music video
"Play playlist
"Play podcast
"Play podcast episode
"Play similar music"
"Play song
"Play TV show
"Play TV show episode
"Play video
"Play video podcast
"Play video podcast episode
"Play video playlist
"Previous"
"Repeat all"
"Repeat off"
"Repeat one"
"Shuffle"
"Shuffle album"
"Shuffle off"
"What's this?"
"Help"
* If you have said you would like to browseyour USB or SD card, the system promptsyou to specify what you would like tobrowse. When prompted, see the following"Browse" chart.** These commands are only available inUSB mode and are device-dependent.
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To access, press the lower leftcorner on the touchscreen, thenselect the BT Stereo tab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetoothaudio device, press the voicebutton on the steering wheelcontrol. When prompted, say "Next song","Pause", "Play" or "Previous song".
If you are not listening to a Bluetooth audiodevice, press the voice button and, afterthe tone, say "Next song", "Pause", "Play"or "Previous song".
A/V Inputs
WARNINGS
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any handheld devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
For safety reasons, do not connector adjust the settings on yourportable music player while yourvehicle is moving.
Store the portable music player in asecure location, such as the centerconsole or the glove box, when yourvehicle is moving. Hard objects maybecome projectiles in a crash or suddenstop, which may increase the risk of seriousinjury. The audio extension cable must belong enough to allow the portable musicplayer to be safely stored while yourvehicle is moving.
Your A/V inputs allow you to connect anauxiliary audio/video source (such as agaming systems or a personal camcorder)by connecting RCA cords (not included)to these input jacks. The jacks are yellow,red and white and are located eitherbehind a small access door on theinstrument panel or in your center console.
You can also use the A/V inputs as anauxiliary input jack to play music from yourportable music player over your vehicle'sspeakers. Plug in your 1/8 inch (3.5millimeter) RCA adapter into the two leftA/V input jacks (red and white).
Press the lower left corner of thetouchscreen, and then select A/V In.
To use the auxiliary input jack feature,make sure that your portable music playeris designed for use with headphones andthat it is fully charged. You also need anaudio extension cable with stereo male1/8-inch (3.5 millimeter) connectors at oneend and a RCA jack at the other.
1.Switch off the engine, radio andportable music player. Set the parkingbrake and put the transmission inposition P (vehicle equipped with anautomatic transmission) or neutral(vehicle equipped with a manualtransmission).
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Pairing Your Phone for the FirstTime
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any handheld devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
The first thing you must do to use thephone features of SYNC is to pair yourBluetooth-enabled cellular phone withSYNC. This allows you to use your phonein a hands-free manner.
Note:Put the transmission in position P.Turn on your vehicle ignition and the radio.
1.Touch Add Phone in the upper leftcorner of the touchscreen.Find SYNCappears on the screen, and instructsyou to begin the pairing process fromyour device.
2.Make sure that Bluetooth is set to Onand that your cellular phone is in theproper mode. See your phone’s manualif necessary.
Note:Select SYNC, and a six-digit PINappears on your device.
3.If prompted to enter a PIN on yourdevice, it does not support SecureSimple Pairing. To pair, enter the PINdisplayed on the touchscreen. Skip thenext step.
4.When prompted on your phone’sdisplay, confirm that the PIN providedby SYNC matches the PIN displayedon your cellular phone.
5.The display indicates when the pairingis successful.
SYNC may prompt you with more phoneoptions. For more information on yourphone's capability, see your phone'smanual and visit the website.
Pairing Subsequent Phones
Note:Put the transmission in position P.Turn on your vehicle ignition and the radio.
1.Press the Phone corner of thetouchscreen > Settings > BT Devices> Add Device.
2.Make sure that Bluetooth is set to Onand that your cellular phone is in theproper mode. See your phone’s manualif necessary.
Note:Select SYNC, and a six-digit PINappears on your device.
3.If prompted to enter a PIN on yourdevice, it does not support SecureSimple Pairing. To pair, enter the PINdisplayed on the touchscreen. Skip thenext step.
4.When prompted on your phone’sdisplay, confirm that the PIN providedby SYNC matches the PIN displayedon your cellular phone.
5.The display indicates when the pairingis successful.
SYNC may prompt you with more phoneoptions. For more information on yourphone's capability, see your phone'smanual and visit the website.
Making Calls
Press the voice button on yoursteering wheel controls. Whenprompted, say, "Call
To end the call or exit phonemode, press this phone button.
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Receiving Calls
During an incoming call, an audible tonesounds. Call information appears in thedisplay if it is available.
Accept the call by pressingAccept on the touchscreen orby pressing this phone button onyour steering wheel controls.
Reject the call by pressingReject on the touchscreen or bypressing this phone button onyour steering wheel controls.
Ignore the call by doing nothing. SYNC logsit as a missed call.
Phone Menu Options
Press the top left corner on yourtouchscreen to select from the followingoptions:
Phone
Touch this button to access the on-screennumerical pad to enter a number and placea call. During an active call, you can alsochoose to:
•Mute the call
•Put the call on hold
•Turn on the privacy feature
•Join two calls
•End the call.
Quick Dial
Set up favorite contacts from youphonebook or history folder.
Phonebook
Touch this button to access and call anycontacts in your previously downloadedphone book. The system places the entriesin alphabetical categories summarized atthe top of the screen.
To turn on contact picture settings, if yourdevice supports this feature, press Phone> Settings > Manage Phonebook >Download photos from Phonebook >On.
History
After you connect your Bluetooth-enabledphone to SYNC, you can access anypreviously dialed, received or missed calls.You can also choose to save these to yourFavorites or to Quick Dial.
Note:This is a phone-dependent feature.If your phone does not support downloadingcall history using Bluetooth, SYNC keepstrack of calls made with the SYNC system.
Messaging
Send text messages using yourtouchscreen. See Text messaging laterin this section.
Settings
Touch this button to access various phonesettings, such turning Bluetooth on and off,managing your phonebook and more. SeePhone settings later in this section.
Text Messaging
Note:Downloading and sending textmessages using Bluetooth arephone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).
Note:SYNC does not download read textmessages from your phone.
You can send and receive text messagesusing Bluetooth, read them aloud andtranslate text messaging acronyms, suchas LOL.
1.Touch the top left corner of the displayto access the Phone menu.
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Bluetooth
Touch this tab to turn Bluetooth off or on.
Do Not Disturb
Touch this tab if you want all calls to godirectly to your voice mail and not ring inthe vehicle. When this feature is on, textmessage notifications do not ring insidethe cabin either.
911 Assist
Turn on or turn off the 911 Assist feature.See Information (page 387).
Phone Ringer
Select the ring tone you want to hear whenyou receive a call. Choose from possiblesystem ring tones, your currently pairedphone’s ring tone, a beep, text-to-speechor a silent notification.
Text Message Notification
Select a text message notification, ifsupported by your phone. Choose frompossible system alert tones,text-to-speech or silent.
Internet Data Connection
If your phone is compatible, use this screento adjust your internet data connection.Select to make your connection profilewith the personal area network or to turnoff your connection. You can also chooseto adjust your settings or have the systemalways connect, never connect whenroaming or query on connect. Press ? formore information.
Manage Phonebook
Touch this button to access features suchas automatic phonebook download,re-download your phonebook, addcontacts from your phone as well as deleteor upload your phonebook.
Roaming Warning
Touch this button to have the system alertyou when your phone is in roaming mode.
Phone Voice Commands
Press the voice button on thesteering wheel controls. Whenprompted, say any of thefollowing commands:
"PHONE"
"Call"
"Call
"Call
"Call
"Call
"Call
"Call voicemail"
"Dial"
"Do not disturb off"
"Do not disturb on"
"Forward text messages"
"Go to hands free"*
"Hold call off"*
"Hold on"*
"Join calls"*
"Listen to text message <#>"
"Listen to text messages"
"Messages"**
"Mute call"*
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