2014 FORD F250 SUPER DUTY service schedule

SYNC™ Troubleshooting.........................343
MyFord Touch™
General Information...................................349
Settings...........................................................356
Entertainment..............................................366
Phone...............................................................383
Information....................................................389
Climate............................................................398
Navigation.....................................................400
Accessories
Accessories...................................................409
Auxiliary Switches........................................410
Appendices
End User License Agreement...................412
Ford Extended Service Plan(ESP)
Ford Extended Service Plan (ESP).......427
Scheduled Maintenance
General Maintenance Information.......430
Normal Scheduled Maintenance..........433
Special Operating Conditions ScheduledMaintenance.............................................434
Scheduled Maintenance Record...........438
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Table of Contents

REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen. GenuineFord replacement collision parts meet ourstringent requirements for fit, finish,structural integrity, corrosion protectionand dent resistance. During vehicledevelopment we validate these partsdeliver the intended level of protection asa whole system. A great way to know forsure you are getting this level of protectionis to use genuine Ford replacementcollision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. Damagecaused to your vehicle as a result of thefailure of non-Ford parts may not becovered by the Ford Warranty. Foradditional information, refer to the termsand conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,refer to the Warranty Manual that isprovided to you along with your Owner’sManual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNINGS
Failure to follow the specificwarnings and instructions couldresult in personal injury. SeeSupplementary Restraints System(page 36).
Front seat mounted rear-facing childor infant seats should NEVER beplaced in front of an activepassenger airbag.
Using your Vehicle with aSnowplow
More information and guidelines for usingyour vehicle with a snowplow in thisOwner's Manual. See Snowplowing (page202).
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Introduction

Engine Oil Pressure Gauge
Indicates engine oil pressure. The needleshould stay in the normal operating range(between L and H). If the needle fallsbelow the normal range, stop the vehicle,turn off the engine and check the engineoil level. Add oil if needed. If the oil level iscorrect, have your vehicle checked by yourauthorized dealer.
Engine Coolant TemperatureGauge
WARNING
Never remove the coolant reservoircap while the engine is running or hot.
Indicates engine coolant temperature. Atnormal operating temperature, the levelindicator will be in the normal range. If theengine coolant temperature exceeds thenormal range, stop the vehicle as soon assafely possible, switch off the engine andlet the engine cool.
Transmission Fluid TemperatureGauge
Indicates transmission fluid temperature.At normal operating temperature, the levelindicator will be in the normal range. If thetransmission fluid temperature exceedsthe normal range, stop the vehicle as soonas safely possible and verify the airflow isnot restricted such as snow or debrisblocking airflow through the grill. Also,higher than normal operating temperaturecan be caused by special operationconditions (i.e. snowplowing, towing oroff-road use). Refer to Special operatingconditions in the scheduled maintenanceinformation for instructions. Operating the
transmission for extended periods of timewith the gauge in the higher than normalarea may cause internal transmissiondamage. Altering the severity of the drivingconditions is recommended to lower thetransmission temperature into the normalrange. If the gauge continues to show hightemperatures, see your authorized dealer.
Fuel Gauge
Note:The fuel gauge may vary slightlywhen your vehicle is moving or on a gradient.
Switch the ignition on. The fuel gauge willindicate approximately how much fuel isleft in the fuel tank. The arrow adjacent tothe fuel pump symbol indicates on whichside of your vehicle the fuel filler door islocated.
The needle should move toward F whenyou refuel your vehicle. If the needle pointsto E after adding fuel, this indicates yourvehicle needs service soon.
After refueling some variability in needleposition is normal:
•It may take a short time for the needleto reach F after leaving the gas station.This is normal and depends upon theslope of pavement at the gas station.
•The fuel amount dispensed into thetank is a little less or more than thegauge indicated. This is normal anddepends upon the slope of pavementat the gas station.
•If the gas station nozzle shuts offbefore the tank is full, try a differentgas pump nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuelgauge needle is at 1/16th.
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Instrument Cluster

•Adding certain accessories to yourvehicle (for example bug deflectors,rollbars/light bars, running boards, skiracks) may reduce fuel economy.
•Using fuel blended with alcohol maylower fuel economy.
•Fuel economy may decrease with lowertemperatures during the first 8–10miles (12–16 kilometers) of driving.
•Driving on flat terrain offers improvedfuel economy as compared to drivingon hilly terrain.
•Transmissions give their best fueleconomy when operated in the topcruise gear and with steady pressureon the gas pedal.
•Close windows for high speed driving.
EMISSION CONTROL SYSTEM
WARNINGS
Do not park, idle, or drive your vehiclein dry grass or other dry ground cover.The emission system heats up theengine compartment and exhaust system,which can start a fire.
Exhaust leaks may result in entry ofharmful and potentially lethal fumesinto the passenger compartment. Ifyou smell exhaust fumes inside yourvehicle, have your dealer inspect yourvehicle immediately. Do not drive if yousmell exhaust fumes.
Your vehicle is equipped with variousemission control components and acatalytic converter that will enable yourvehicle to comply with applicable exhaustemission standards. To make sure that thecatalytic converter and other emissioncontrol components continue to workproperly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while yourvehicle is moving, especially at highspeeds.
•Have the items listed in scheduledmaintenance information performedaccording to the specified schedule.
The scheduled maintenance items listedin scheduled maintenance information areessential to the life and performance ofyour vehicle and to its emissions system.
If you use parts other than Ford, Motorcraftor Ford-authorized parts for maintenancereplacements, or for service ofcomponents affecting emission control,such non-Ford parts should be theequivalent to genuine Ford Motor Companyparts in performance and durability.
Illumination of the service engine soonindicator, charging system warning light orthe temperature warning light, fluid leaks,strange odors, smoke or loss of enginepower could indicate that the emissioncontrol system is not working properly.
An improperly operating or damagedexhaust system may allow exhaust toenter the vehicle. Have a damaged orimproperly operating exhaust systeminspected and repaired immediately.
Do not make any unauthorized changes toyour vehicle or engine. By law, vehicleowners and anyone who manufactures,repairs, services, sells, leases, tradesvehicles, or supervises a fleet of vehiclesare not permitted to intentionally removean emission control device or prevent itfrom working. Information about yourvehicle’s emission system is on the VehicleEmission Control Information Decallocated on or near the engine. This decalalso lists engine displacement
Please consult your warranty informationfor complete details.
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Fuel and Refueling

Maximum GCWRRear axle ratioVehicle type
19000 lb (8618 kg)3.73F-250, and F-350 withsingle rear wheels22000 lb (9979 kg)4.30
19500 lb (8845 kg)3.73F-350 with dual rearwheels22500 lb (10205 kg)4.30
26000 lb (11793 kg)4.88F-450 and F-550
Calculating the MaximumLoaded Trailer Weight for YourVehicle
1. Start with the gross combinedweight rating for your vehiclemodel and axle ratio. See theprevious chart.
2.Subtract all of the followingthat apply to your vehicle:
•Vehicle curb weight
•Hitch hardware weight, such asa draw bar, ball, locks or weightdistributing hardware
•Driver weight
•Passenger(s) weight
•Payload, cargo and luggageweight
•Aftermarket equipment weight.
This equals the maximum loadedtrailer weight for this combination.
Note:The trailer tongue load isconsidered part of the payload foryour vehicle. Reduce the totalpayload by the final trailer tongue
weight.
Note:Consult an authorized dealerto determine the maximum trailerweight allowed for your vehicle ifyou are not sure.
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive yourvehicle at least 1000 miles (1600kilometers).
•Consult your local motor vehicle lawsfor towing a trailer.
•See the instructions included withtowing accessories for the properinstallation and adjustmentspecifications.
•Service your vehicle more frequently ifyou tow a trailer. See your scheduledmaintenance information.
•If you use a rental trailer, follow theinstructions the rental agency givesyou.
See Load limits in the Load Carryingchapter for load specification terms foundon the tire label and Safety Compliancelabel and instructions on calculating yourvehicle's load.
Remember to account for the trailertongue weight as part of your vehicle loadwhen calculating the total vehicle weight.
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Towing

Follow the severe duty schedule in yourScheduled Maintenance information forengine oil and transmission fluid changeintervals.
Snowplowing with your AirbagEquipped Vehicle
WARNINGS
Do not attempt to service, repair, ormodify the airbag supplementalrestraint system (SRS) or its fuses.See your Ford or Lincoln Mercury dealer.
Additional equipment such assnowplow equipment may affect theperformance of the airbag sensorsincreasing the risk of injury. Please refer tothe Body Builders Layout Book forinstructions about the appropriateinstallation of additional equipment.
All occupants of the vehicle,including the driver, should alwaysproperly wear their safety belts, evenwhen provided with an airbagsupplemental restraint system (SRS).
Your vehicle is equipped with a driver andpassenger airbag supplemental restraintsystem. The supplemental restraint systemwill activate in certain frontal and offsetfrontal collisions when the vehicle sustainssufficient frontal deceleration.
Careless or high speed driving whileplowing snow that results in sufficientvehicle decelerations can deploy theairbag. Such driving also increases the riskof accidents
Never remove or defeat the trippingmechanisms designed into the snowremoval equipment by its manufacturer.Doing so may cause damage to the vehicleand the snow removal equipment as wellas possible airbag deployment.
Engine temperature while plowing
When driving with a plow, your engine mayrun at a higher temperature than normalbecause the attached snowplow blade willrestrict airflow to the radiator.
•If you are driving more than 14.91 mi(24 km) at temperatures abovefreezing, angle the plow blade eitherfull left or full right to providemaximum airflow to the radiator.
•If you are driving less than 14.91 mi(24 km) at speeds up to 44.7 mph(72 km/h) in cold weather, you will notneed to worry about blade position toprovide maximum airflow.
Transmission operation whileplowing
WARNING
Do not spin the wheels at over34.2 mph (55 km/h). The tires mayfail and injure a passenger orbystander.
•Shift transfer case to 4L (4WD Low)when plowing in small areas at speedsbelow 5 mph (8 km/h).
•Shift transfer case to 4H (4WD High)when plowing larger areas or light snowat higher speeds. Do not exceed 15 mph(24 km/h).
•Do not shift the transmission from aforward gear to R (Reverse) until theengine is at idle and the wheels havestopped.
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Driving Hints

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Online
Additional information and resources areavailable online at www.fordowner.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1. Contact your Sales Representative orService Advisor at your selling/servicingauthorized dealer.
2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
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Customer Assistance

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE4200 Wilson Boulevard, Suite 800Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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Customer Assistance