
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 438).
If your vehicle requires professional service,
your authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts. Working with the Engine Off
1. Set the parking brake and shift to
P
(Park).
2. Turn off the engine and remove the key
(if equipped).
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to
P
(Park).
2. Block the wheels
OPENING AND CLOSING THE
HOOD 1.
Inside the vehicle, pull the hood release
handle located under the left hand side
of the instrument panel.
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Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile
manufacturers.
1. Check the engine oil level.
2. If the engine oil level is not within the
normal range, add engine oil that
meets Ford specifications. See
Capacities and Specifications (page
296
).
3. Remove the engine oil filler cap and use a funnel to pour the engine oil into
the opening.
4. Recheck the engine oil level. Make sure
the oil level is not above the normal
operating range on the engine oil level
dipstick.
5. Install the engine oil level dipstick and ensure it is fully seated.
6. Fully install the engine oil filler cap by turning the filler cap clockwise until
three clicks are heard or until the cap
is fully seated.
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, spilling
coolant on hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. WARNINGS
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure. steam and hot liquid can come
out forcefully when you loosen the cap
slightly. Do not add coolant further than the
MAX mark.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance
(page 438).
Note: Make sure that the coolant level is
between the MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -30°F (-34°C) and -34°F
(-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
300-ROB75240 available from your
authorized dealer. Ford does not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant,
antifreeze or windshield washer fluid outside
of its specified function and vehicle location.
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5. If the coolant is low, add coolant, and
restart the engine. See Adding Engine
Coolant or How Fail-Safe Cooling
Works in this chapter for more
information.
AUTOMATIC TRANSMISSION
FLUID CHECK
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, the fluid
level should be checked if the transmission
is not working properly, (i.e., if the
transmission slips or shifts slowly) or if you
notice some sign of fluid leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components. TRANSFER CASE FLUID
CHECK
1. Clean the area around the filler plug.
2. Remove the filler plug.
3. Inspect the fluid level. The fluid level
should be within 0.40 in (10mm) from
the bottom of the hole.
4. Add fluid through the filler opening, fill
to the bottom of the opening.
Use only fluid that meets Ford
specifications. Refer to the
See
Capacities and Specifications (page
296).
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BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK
3.5L, 3.7L and 5.0L Engines
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
6.2L Engines
Check the power steering fluid. Refer to
See Scheduled Maintenance (page 438).
1. Start the engine and let it run until it reaches normal operating temperature
(the engine coolant temperature gauge
indicator will be near the center of the
normal area between
H and C).
2. While the engine idles, turn the steering
wheel left and right several times.
3. Turn the engine off.
4. Check the fluid level in the reservoir. It should be between the MIN and MAX
lines. Do not add fluid if the level is in
this range.
5. If the fluid is low, add fluid in small amounts, continuously checking the
level until it reaches the range between
the MIN and MAX lines. For the proper
fluid type, See
Capacities and
Specifications (page 296).
6. Put the cap back on the reservoir. WASHER FLUID CHECK WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident. Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See
Capacities and
Specifications (page 296).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle ’s paint finish, wiper blades or
washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases that can cause personal injury.
Therefore, do not allow flames,
sparks or lighted substances to come near
the battery. When working near the
battery, always shield your face and
protect your eyes. Always provide proper
ventilation.
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CHANGING THE ENGINE AIR
FILTER - 3.5L ECOBOOST™
WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. Note:
Failure to use the correct air filter
element may result in severe engine
damage. The customer warranty may be
void for any damage to the engine if the
correct air filter element is not used.
Note: For EcoBoost equipped vehicles:
When servicing the air cleaner, it is
important that no foreign material enter the
air induction system. The engine and
turbocharger are susceptible to damage
from even small particles.
When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications (page
296).
Change the air filter element at the proper
interval.
See Scheduled Maintenance
(page 438). 1.
Locate the sensor electrical connector
on the air outlet tube (1). This
connector will need to be unplugged. 2. Pull up to disconnect wiring harness
(2).
3. Disconnect the sensor by pressing the retaining tab and pulling back on the
lead. 4. Clean the area around the air tube to
air cover connection to prevent debris
from entering the system, and then
loosen the bolt on the air tube clamp
so the clamp is no longer snug to the
air tube. It is not necessary to
completely remove the clamp.
5. Pull the air tube off from the air cleaner
housing.
6. Release the clamps that secure the cover to the air filter housing. Push the
air filter cover toward the center of the
vehicle and up slightly to release it.
7. Remove the air filter element from the
air filter housing.
8. Install a new air filter element.
9. Replace the air filter housing cover and
secure the clamps. Be careful not to
crimp the filter element edges between
the air filter housing and cover and
ensure that the tabs on the edge are
properly aligned into the slots.
10. Slip the air tube onto the air filter housing and tighten the air-tube
clamp bolt snugly, but do not
overtighten it.
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11. Reconnect the sensor electrical
connector to the outlet tube.
12. Push the wiring harness back in place.
CHANGING THE ENGINE AIR
FILTER - 3.7L/5.0L/6.2L WARNING
To reduce the risk of vehicle damage
and personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. Note:
Failure to use the correct air filter
element may result in severe engine
damage. The customer warranty may be
void for any damage to the engine if the
correct air filter element is not used.
Note: For EcoBoost equipped vehicles:
When servicing the air cleaner, it is
important that no foreign material enter the
air induction system. The engine and
turbocharger are susceptible to damage
from even small particles.
When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications (page
296).
Change the air filter element at the proper
interval.
See Scheduled Maintenance
(page 438). 1. Locate the mass air flow sensor
electrical connector on the air outlet
tube. Disconnect the Mass Air Flow
(MAF) sensor electrical connector. 2. Reposition the locking clip on the
connector (connector shown from
below for clarity), squeeze the
connector and pull it off of the air
outlet tube. 3. Clean the area around the air tube to
air cover connection to prevent debris
from entering the system and then
loosen the bolt on the air tube clamp
so the clamp is no longer snug to the
air tube. It is not necessary to
completely remove the clamp.
4. Pull the air tube off from the air cleaner
housing.
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Wheel misalignment in the front
or the rear can cause uneven and
rapid treadwear of your tires and
should be corrected by an
authorized dealer. Front-wheel
drive vehicles and those with an
independent rear suspension may
require alignment of all four
wheels.
The tires should also be balanced
periodically. An unbalanced tire
and wheel assembly may result in
irregular tire wear.
Tire Rotation
WARNING
If the tire label shows
different tire pressures for the
front and rear tires and the vehicle
is equipped with a tire pressure
monitoring system, then the
settings for the system sensors
need to be updated. Always
perform the system reset
procedure after tire rotation. If the
system is not reset, it may not
provide a low tire pressure
warning when necessary. See the
tire pressure monitoring system
reset procedure in this chapter. Note:
If your tires show uneven
wear ask an authorized dealer to
check for and correct any wheel
misalignment, tire imbalance or
mechanical problem involved
before tire rotation. Note:
Your vehicle may be
equipped with a dissimilar spare
wheel and tire assembly. A
dissimilar spare wheel and tire
assembly is defined as a spare
wheel and tire assembly that is
different in brand, size or
appearance from the road tires and
wheels. If you have a dissimilar
spare wheel and tire assembly it is
intended for temporary use only
and should not be used in a tire
rotation.
Note: After having your tires
rotated, inflation pressure must be
checked and adjusted to the
vehicle requirements.
Rotating your tires at the
recommended interval (as
indicated in the Scheduled
Maintenance chapter) will help
your tires wear more evenly,
providing better tire performance
and longer tire life.
Rear-wheel drive vehicles and
four-wheel drive vehicles (front
tires at left of diagram) Sometimes irregular tire wear can
be corrected by rotating the tires.
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