2014 FORD EXPLORER Owners Manual

911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
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If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator. Be prepared
to provide your name, phone number and location immediately, because
not all 911 systems are capable of receiving this information
electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) thrown from your vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems electronically monitored by your
vehicle and will not monitor or report the status of any other system,
(such as brake lining wear). Failure to perform scheduled maintenance
and regularly inspect your vehicle may result in vehicle damage and
serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report Privacy Notice.
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Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering, you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to remind you automatically to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of a diagnostic report card. The Vehicle Health Report contains valuable
information, such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Items noted during vehicle inspections by your authorized dealer that
still need servicing.
Making a Report
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
If you want to run a report by using the touchscreen, touchApps>
Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle health
report”.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report, Ford Motor Company may
collect your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect more vehicle information. Ford
may use your vehicle information it collects for any purpose. If you do
not want to disclose your cellular phone number or vehicle information,
do not run the feature or set up your Vehicle Health Report profile at
www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy Statement) for more
information.
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SETTINGS
A. Clock
B. Display
C. Sound
D. Vehicle
E. Settings
F. Help
Under this menu, you can set your clock, access and adjust the
display, sound and vehicle settings as well as access settings for
specific modes or the help feature.
Clock
Note:You cannot manually set the date. Your vehicle’s GPS does this for
you.
Note:If the battery has been disconnected, your vehicle needs to
acquire a GPS signal to update the clock. Once your vehicle acquires the
signal, it may take a few minutes for the update to display the correct
time.
1. Press theSettings icon >Clock.
2. Press+andto adjust the time.
A
B
C
D
E
F
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From this screen, you can also make other adjustments, such as 12– or
24–hour mode, activate GPS time synchronization and have the system
automatically update for new time zones.
You can also turn the outside air temperature display on and off. It
appears at the top center of the touchscreen, next to the time and date.
The system automatically saves any updates you make to the settings.
Display
You can adjust the touchscreen display through the touchscreen or by
pressing the voice button on your steering wheel controls and when
prompted, say, “Display settings”.
Press the Settings icon >Display,then select from the
following:
Brightnessallows you to make the screen display brighter or dimmer.
Modeallows you to set the screen to a certain brightness or have the
system automatically change based on the outside light level, or turn the
display off.
•If you selectAUTOorNIGHT,you have the options of turning the
display’s Auto Dim feature on or off and changing the Auto Dim
Manual Offset feature.
Edit Wallpaper
•You can have your touchscreen display the default photo or upload
your own.
Uploading Photos for Your Home Screen Wallpaper
Note:You cannot load photos directly from your camera. You must
access the photos either from your USB mass storage device or from an
SD card.
Note:Photographs with extremely large dimensions (such as 2048 x
1536) may not be compatible and appear as a blank (black) image on the
display.
Your system allows you to upload and view up to 32 photos.
To access, press theSettings icon >Display>Edit Wallpaper,and then
follow the system prompts to upload your photographs.
Only the photograph(s), which meets the following conditions, display:
•Compatible file formats are as follows: .jpg, .gif, .png, .bmp.
•Each file must be 1.5 MB or less.
•Recommended dimensions: 800 x 384.
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Sound
Press the Settings icon >Sound,then select from the
following:
Sound Settings
Bass DSP*
Midrange Occupancy Mode*
Treble Speed Compensated Volume
Set Balance and Fade
*If equipped.
Vehicle
Press the Settings icon >Vehicle,then select from the
following:
•Ambient Lighting
•Vehicle Health Report
•Door Keypad Code
•Rear View Camera
•Enable Valet Mode.
Ambient Lighting (If Equipped)
When activated, ambient lighting illuminates footwells and cupholders
with a choice of colors. To access and make adjustments:
1. Press the Settings icon >Vehicle>Ambient Lighting.
2. Touch the desired color.
3. Use the scroll bar to increase or decrease the intensity.
To turn the feature on or off, press the power button.
Vehicle Health Report
Turn Automatic Reminders on and off and set the mileage interval at
which you would like to receive the reports. Press?for more information
on these selections.
When done making your selections, pressRun Vehicle Health Report
Nowif you want your report.
Door Keypad Code
To change the keypad code for your keyless entry keypad system:
1. Press the Settings icon >Vehicle>Door Keypad Code.
2. Enter your current factory code, then, when prompted, enter your
new code.
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Rear View Camera
This menu allows you to access settings for your rear view camera.
Press the Settings icon >Vehicle>Rear View Camera,then select
from the following settings:
•Rear Camera Delay
•Visual Park Aid Alert
•Guidelines.
Enable Valet Mode
Note:If the system locks, and you need to reset the PIN, enter 3681 and
the system unlocks.
Valet mode allows you to lock the system. No information is accessible
until the system is unlocked with the correct PIN.
1. Press the Settings icon >Vehicle>Enable Valet Mode.
2. When prompted, enter a four-digit PIN.
After you press Continue, the system locks until you enter the PIN again.
Settings
Access and adjust system settings, voice features, as well as phone,
navigation and wireless settings.
System
Press the Settings icon >Settings>System,then select from
the following:
System
LanguageSelect to have the touchscreen display in
English, Spanish or French.
DistanceSelect to display units in kilometers or miles.
TemperatureSelect to display units in Celsius or
Fahrenheit.
System Prompt
VolumeAdjust the volume of voice prompts from the
system.
Touch Screen Button
BeepSelect to have the system beep to confirm
choices made through the touchscreen.
Touch Panel Button
BeepSelect to have the system beep to confirm
button choices made through the climate or
audio system.
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