2014 FORD EDGE service

Extended Service Plan 346
Audio System 349
MyFord™ system.....................................351
Satellite radio information...............................362
Auxiliary input jack...................................365
USB port...........................................366
SYNC® 367
Pairing your phone for the first time.......................372
911 Assist™.........................................388
Vehicle Health Report..................................391
MyFord Touch® (If Equipped) 418
Infotainment display...................................425
Voice recognition.....................................426
Listening to music....................................430
Phone features.......................................451
Information Menu.....................................458
Settings............................................470
Climatefeatures......................................482
Navigation system.....................................485
Appendices 496
Scheduled Maintenance 515
Normal scheduled maintenance and log.....................520
Index 532
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation.
No part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2014
8Table of Contents
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Symbol Description Symbol Description Symbol Description
Fasten
safety beltFront airbagFront fog
lamps
Fuel pump
resetFuse
compartmentHazard
warning
flasher
Heated rear
windowInterior
luggage
compartment
releaseJack
Lighting
controlLow tire
pressure
warningMaintain
correct fluid
level
Panic alarmParking aid
systemParking
brake system
Power
steering fluidPower
windows
front and
rearPower
window
lockout
Service
engine soonSide airbagStability
control
Windshield
defrost and
demistWindshield
washer and
wiper
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DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. Additionally, when your vehicle is in for service or repair,
Ford Motor Company, Ford of Canada, and service and repair facilities
may access or share among them data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose to use the SYNC® Vehicle
Health Report, you consent that certain diagnostic information may also
be accessed electronically by Ford Motor Company and Ford authorized
service facilities, and that the diagnostic information may be used for any
purpose. See theSYNC®chapter for more information.
Event Data Recording
This vehicle is equipped with an event data recorder (EDR).
The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
•How various systems in your vehicle were operating;
•Whether or not the driver and passenger safety belts were
buckled/fastened;
•How far (if at all) the driver was depressing the accelerator
and/or the brake pedal;
•How fast the vehicle was travelling;
•Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
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Note: EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal
driving conditions and no personal data or information (e.g., name,
gender, age, and crash location) is recorded (see limitations
regarding 911 Assist and Traffic, Directions and Information privacy
below). However, parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement, that
have such special equipment, can read the information if they have
access to the vehicle or the EDR. Ford Motor Company and Ford of
Canada do not access event data recorder information without
obtaining consent, unless pursuant to court order or where
required by law enforcement, other government authorities or
other third parties acting with lawful authority. Other parties may
seek to access the information independently of Ford Motor
Company and Ford of Canada.
Note: Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash involving
the deployment of an airbag or, in certain vehicles, the activation of
the fuel pump shut-off. Certain versions or updates to 911 Assist
may also be capable of being used to electronically or verbally
provide to 911 operators the vehicle location (such as latitude and
longitude), and/or other details about the vehicle or crash or
personal information about the occupants to assist 911 operators
to provide the most appropriate emergency services. If you do not
want to disclose this information, do not activate the 911 Assist
feature. See your SYNC® chapter for more information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions, traffic
reports, or business searches that you request. If you do not want
Ford or its vendors to receive this information, do not activate
the service. For more information, see Traffic, Directions and
Information, Terms and Conditions. See your SYNC® chapter for
more information.
Introduction13
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CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides years
of service is to have it maintained in line with our recommendations using
parts that conform to the specifications detailed in this owner’s manual.
Genuine Ford and Motorcraft parts meet or exceed these specifications.
14Introduction
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PRINCIPLES OF OPERATION
WARNING:Airbags do not inflate slowly or gently, and the risk
of injury from a deploying airbag is the greatest close to the trim
covering the airbag module.
WARNING:All occupants of your vehicle, including the driver,
should always properly wear their safety belts, even when an airbag
supplemental restraint system is provided. Failure to properly wear your
safety belt could seriously increase the risk of injury or death.
WARNING:Airbags can kill or injure a child in a child seat.
Always transport children 12 years old and under in the back
seat and always properly use appropriate child restraints.
WARNING:Never place your arm over the airbag module, as a
deploying airbag can result in serious arm fractures or other
injuries.
WARNING:Airbags can kill or injure a child in a child seat.
Never place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
seat upon which the child seat is installed all the way back.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses as you could be
seriously injured or killed. Contact your authorized dealer as soon as
possible.
WARNING:Several airbag system components get hot after
inflation. Do not touch them after inflation as this may result in
serious injury.
WARNING:If the airbag has deployed, the airbag will not function
again and must be replaced immediately. If the airbag is not
replaced, the unrepaired area will increase the risk of injury in a crash.
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Make sure the front passenger sensing system is operating
properly. SeeCrash Sensors and Airbag Indicatorlater in this
chapter.
If the airbag readiness light is lit, do the following:
The driver and adult passengers should check for objects lodged
underneath the front passenger seat, or cargo interfering with the seat.
If there are lodged objects or cargo is interfering with the seat, take the
following steps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver and adult passengers should check for any objects lodged
underneath the front passenger seat or cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verify that the airbag readiness light in
the instrument cluster is no longer illuminated.
•If the airbag readiness light in the instrument cluster remains
illuminated, this may or may not be a problem due to the front
passenger sensing system.
Do not attempt to repair or service the system. Take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theCustomer
Assistancesection of this owner’s manual.
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SIDE AIRBAGS
WARNING:Do not place objects or mount equipment on or near
the airbag cover, on the side of the seatbacks (of the front seats),
or in front seat areas that may come into contact with a deploying
airbag. Failure to follow these instructions may increase the risk of
personal injury in the event of a crash.
WARNING:Do not use accessory seat covers. The use of
accessory seat covers may prevent the deployment of the side
airbags and increase the risk of injury in an accident.
WARNING:Do not lean your head on the door. The side airbag
could injure you as it deploys from the side of the seatback.
WARNING:Do not attempt to service, repair, or modify the
airbag, its fuses or the seat cover on a seat containing an airbag,
as you could be seriously injured or killed. Contact your authorized
dealer as soon as possible.
WARNING:If the side airbag has deployed, the airbag will not
function again. The side airbag system (including the seat) must
be inspected and serviced by an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase the risk of injury in a crash.
The side airbags are located on the outboard side of the seat backs of
the front seats. In certain sideways crashes, the airbag on the side
affected by the crash will be inflated. The airbag was designed to inflate
between the door panel and occupant to further enhance the protection
provided occupants in side impact crashes.
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