2014 FORD EDGE service

If the anti-lock brake system is disabled, normal braking is still
effective. If the brake warning lamp illuminates with the parking
brake released, have your brake system serviced immediately.
HINTS ON DRIVING WITH ANTI-LOCK BRAKES
When the system is operating, the brake pedal will pulse and may travel
further. Maintain pressure on the brake pedal. You may also hear a noise
from the system. This is normal.
The anti-lock braking system will not eliminate the dangers inherent
when:
•You drive too closely to the vehicle in front of you.
•Your vehicle is hydroplaning.
•You take corners too fast.
•The road surface is poor.
PARKING BRAKE
WARNING:If the parking brake is fully released, but the brake
warning lamp remains illuminated, then driving your vehicle
could result in reduced braking ability, increased stopping distances and
potential loss of brakes. See your authorized dealer as soon as possible.
WARNING:Always set the parking brake fully and make sure
that the transmission is securely latched in park (P). Failure to
set the parking brake and engage park could result in vehicle roll-away,
property damage or bodily injury.
To set the parking brake, press the parking brake pedal down to its
fullest extent.
To release the parking brake, press the parking brake pedal down again.
Brakes193
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

PRINCIPLES OF OPERATION
The traction control system helps avoid drive wheel spin and loss of
traction.
If your vehicle begins to slide, the system applies the brakes to individual
wheels and, when needed, reduces engine power at the same time. If the
wheels spin when accelerating on slippery or loose surfaces, the system
reduces engine power in order to increase traction.
USING TRACTION CONTROL
In certain situations (for example, stuck in snow or mud), turning the
traction control off may be beneficial as this allows the wheels to spin
with full engine power. Turn the traction control system off through the
information display. See theInformation Displayschapter.
System Indicator Lights and Messages
WARNING:If a failure has been detected within the Traction
Control System, the stability control light will illuminate steadily.
Verify that the Traction Control System was not manually disabled
using the information display control. If the stability control light still
illuminates steadily, have the system serviced by an authorized dealer
immediately. Operating your vehicle with Traction Control disabled
could lead to an increased risk of loss of vehicle control, vehicle
rollover, personal injury and death.
The stability control light temporarily illuminates on engine
start-up and flashes when a driving condition activates the
stability system.
The stability control off light temporarily illuminates on engine
start-up and stays on when the traction control system is
turned off or if a problem occurs in the stability system.
When the traction control system is turned off or on, a message appears
in the information display showing system status.
Traction Control195
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

STEERING
To help prevent damage to the power steering system:
•Never hold the steering wheel at its furthest turning points (until it
stops) for more than three to five seconds while the engine is running.
•Do not operate the vehicle with a low power steering pump fluid
reservoir level (below the MIN mark on the reservoir).
•Some noise is normal during operation. If the noise is excessive, check
for low power steering pump fluid level before seeking service by your
authorized dealer.
•Heavy or uneven, steering efforts may be caused by low power
steering pump fluid level. Check for a low power steering pump fluid
level before seeking service by your authorized dealer.
•Do not fill the power steering reservoir above the MAX mark, as this
may result in leaks from the reservoir.
If the power steering system breaks down (or if the engine is turned
off), you can steer the vehicle manually, but it takes more effort.
If the steering wanders or pulls, check for:
•an improperly inflated tire.
•uneven tire wear.
•loose or worn suspension components.
•loose or worn steering components.
•improper steering alignment.
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
Driving Aids223
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

Your vehicle may tow a trailer provided the maximum trailer weight is
less than or equal to the maximum trailer weight listed for your vehicle
configuration on the following chart.
Powertrain Maximum GCWR Maximum trailer
weight
2.0L GTDI front-wheel
drive6170 lb (2799 kg) 1500 lb (680 kg)
3.5L TiVCT front-wheel
drive
*6710 lb (3048 kg) 2000 lb (907 kg)
3.5L TiVCT front-wheel
drive
**8210 lb (3724 kg) 3500 lb (1588 kg)
3.5L TiVCT all-wheel
drive
*6900 lb (3130 kg) 2000 lb (907 kg)
3.5L TiVCT all-wheel
drive
**8400 lb (3810 kg) 3500 lb (1588 kg)
3.7L TiVCT front-wheel
drive6780 lb (3075 kg) 2000 lb (907 kg)
3.7L TiVCT all-wheel
drive6960 lb (3157 kg) 2000 lb (907 kg)
*Vehicles not equipped with a trailer-towing package.**Vehicles equipped with a trailer-towing package.
ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•Do not tow a trailer until you drive your vehicle at least 1000 miles
(1600 kilometers).
•Consult your local motor vehicle laws for towing a trailer.
•See the instructions included with towing accessories for the proper
installation and adjustment specifications.
•Service your vehicle more frequently if you tow a trailer. See your
scheduled maintenance information.
•If you use a rental trailer, follow the instructions the rental agency
gives you.
For load specification terms found on the tire label and Safety
Compliance label and for instructions on calculating your vehicle’s load,
refer toLoad limitin theLoad Carryingchapter.
Remember to account for the trailer tongue weight as part of your
vehicle load when calculating the total vehicle weight.
236Towing
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

TRANSPORTING THE VEHICLE
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
We recommend the use of a wheel lift and dollies or flatbed equipment
to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company
has not approved a slingbelt towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other means.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
It is acceptable to have your front-wheel drive vehicle towed from the
front if using proper wheel lift equipment to raise the front wheels off
the ground. When towing in this manner, the rear wheels can remain on
the ground.
240Towing
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary Roadside Assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24 hours a day, seven days a week.
•For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
Roadside assistance will cover:
•A flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•Battery jump start.
•Lock-out assistance (key replacement cost is the customer’s
responsibility).
•Fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•Towing – Ford eligible vehicles will be towed to an authorized dealer
within 35 miles (56.3 kilometers) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56.3 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
246Roadside Emergencies
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized
by Ford.
Away from Home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com.
These are some of the items that can be found online:
•U.S. Dealer Locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
252Customer Assistance
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center.
In order to help serve you better, please have the following information
available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading.
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
Customer Assistance253
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)