2014 FORD EDGE ESP

Advanced Menu Options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
1. Press AUX and then MENU to access the Media Menu.
2. Scroll until System Settings appears and select OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from the following:
When you select: You can:
PromptsHave SYNC guide you via questions, helpful
hints or ask you for a specific action.
1. Press OK to select and scroll to select
between on or off.
2. Press OK when the desired selection
appears in the display. SYNC takes you back
to the Advanced menu.
LanguagesChoose from English, Francais and Espanol.
The displays and prompts are in the selected
language.
1. Press OK to select and then scroll through
the languages.
2. Press OK when the desired selection
appears in the display.
3. If you change the language setting, the
display indicates that the system is updating.
When complete, SYNC takes you back to the
Advanced menu.
Factory DefaultsReturn to the factory default settings. This
selection does not erase your indexed
information (phonebook, call history, text
messages and paired devices).
1. Press OK to select and then press OK again
when Restore Defaults? appears in the display.
2. Press OK to confirm.
408SYNC®
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say,
“Play L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
SYNC®415
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

GENERAL INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
A. Phone
B. Navigation (or Information if your vehicle is not equipped with
Navigation)
C. Climate
D. Settings
E. Home
F. Information
G. Entertainment
This system uses a four-corner strategy to provide quick access several
vehicle features and settings. The touchscreen provides easy interaction
with your cellular phone, multimedia, climate control and navigation
system. The corners display any active modes within those menus, such
as phone status or the climate temperature.
AB
GCDFE
418MyFord Touch® (If Equipped)
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1–800–392–3673.
In Canada, call: 1–800–565–3673.
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any handheld device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
When using SYNC:
•Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place cords and cables out of the way, so
they do not interfere with the operation of pedals, seats,
compartments or safe driving abilities.
•Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further
information.
•Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use
is limited to when your vehicle is traveling at speeds under 3 mph
(5 km/h).
Make sure that you review your device’s manual before using it with SYNC.
422MyFord Touch® (If Equipped)
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

Audio Sources and Memory Presets
Use theOKand arrow buttons on the right side of your steering wheel
to scroll through the available modes.
You can make selections from the menu by using theOKbutton.
The selection menu expands and different options appear.
•PressOKto enter the mode.
•Press the left or right arrows to make adjustments within the chosen
mode. Small white arrows appear in the menu you are in which
indicate that you can scroll in those directions to enter more menus.
•PressOKto confirm your selection.
Pressing the up and down arrow buttons in the current source screen
allows you to move through that source’s presets.
USING VOICE RECOGNITION
This system helps you control many features using voice commands.
This allows you to keep your hands on the wheel and focus on what is
in front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may appear in the
lower left status bar indicating the status of the voice session
(such as Listening, Success, Failed, Paused or Try Again).
How to Use Voice Commands with Your System
Press the voice icon. After the tone, speak your command
clearly.
426MyFord Touch® (If Equipped)
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

HD Radio Reception and Station Troubleshooting
Potential Reception Issues
Reception areaIf you are listening to a multicast station and
you are on the fringe of the reception area, the
station may mute due to weak signal strength.
If you are listening to HD1, the system switches
back to the analog broadcast until the digital
broadcast is available again. However, if you are
listening to any of the possible HD2 through
HD7 multicast channels, the station mutes and
stays muted unless it is able to connect to the
digital signal again.
Station blending
When the system first receives a station
(aside from HD2-HD7 multicast stations), it first
plays the station in the analog version. Once the
receiver verifies the station is an HD Radio
station, it shifts to the digital version. Depending
on the station quality, you may hear a slight
sound change when the station changes from
analog to digital. Blending is the shift from analog
to digital sound or digital back to analog sound.
In order to provide the best possible experience, use the contact form to
report any station issues found while listening to a station broadcasting
with HD Radio technology. Independent entities own and operate each
station. These stations are responsible for making sure all audio streams
and data fields are accurate.
Potential station issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.This is poor time
alignment by the radio
broadcaster.No action required.
This is a broadcast
issue.
MyFord Touch® (If Equipped)435
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

Potential station issues
Issue Cause Action
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.No action required.
The reception issue
may clear up as you
continue to drive.
There is an audio
mute delay when
selecting HD2 or HD3,
multicast preset or
Direct Tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.No action required.
This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.No action required.
The station is not
available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found whenScanis
pressed.PressingScandisables
HD2-HD7 channel
search.No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
436MyFord Touch® (If Equipped)
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)

•DSP (Digital Signal Processing)
•Occupancy Mode
•Speed Compensated Volume.
Note:Your vehicle may not have all these sound settings.
Set Category for Seek/Scanallows you to select a category of music
you would like to search for. You can then choose to either seek or scan
for the stations playing that category.
Parental Lockoutallows you to lock and unlock channels, change or
reset your PIN or unlock all channels. To use this feature, you need your
initial PIN, which is 1234.
Artist/Title/Team Alertsallows you to select Artists, Titles and Teams
that you would like the system to alert you to when they are playing on
other channels. PressEdit Alertsto delete or turn off alerts. You can
also set all alerts to on or off. When an alert appears on the screen, you
can choose to Tune to the channel, to Cancel the alert or to Disable
Alerts. If you are listening to a sporting event, you can save your favorite
teams so that the system can alert you when they are playing on a
satellite radio channel.
Note:Sirius does not support the Alert feature on all channels. Ford
Motor Company shall not be responsible for Alert feature variation.
Electronic Serial Number (ESN)is required when you need to
activate, modify or track your satellite radio account. The ESN is on the
System Information Screen (SR ESN: XXXXXXXXXXXX). To access your
ESN, press the bottom left corner of the touchscreen, thenSIRIUS>
Options.
Direct Tune
Touch this button to manually enter the desired satellite channel
number. TouchEnterwhen you are done.
Browse
Touch this button to view a list of all available stations. Scroll to see
more categories. Touch the station you want to listen to.
TouchSkipif you want to skip this channel.
TouchLockif you do not want anyone to listen to this channel.
TouchTi t l eorArtistto see song and artists on other stations.
MyFord Touch® (If Equipped)439
2014 Edge(edg)
Owners Guide gf, 2nd Printing, March 2014
USA(fus)