2014 FIAT 500 service

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
412 IF YOU NEED CONSUMER ASSISTANCE

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FIAT CUSTOMER CENTER
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1–800–423–6343
FIAT CANADA CUSTOMER CENTER
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1–800–
465–2001 (English) Phone: 1–800–387–9983 (French)
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter9
IF YOU NEED CONSUMER ASSISTANCE 413

(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National CustomerHotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
414 IF YOU NEED CONSUMER ASSISTANCE

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other infor-
mation about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FIAT Group Automobiles
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
416 IF YOU NEED CONSUMER ASSISTANCE

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FIAT Group Automobiles ve-
hicles. Included are starting, operating, emergency and
maintenance procedures as well as specifications, capa-
bilities and safety tips.•
Call toll free at:
1–800–890–4038 (U.S.)
1–800–387–1143 (Canada)
Or
• Visit us on the Worldwide Web at:
www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
9
IF YOU NEED CONSUMER ASSISTANCE 417

All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
418 IF YOU NEED CONSUMER ASSISTANCE

Child Restraint............................56
Child Restraints Child Seat Installation .....................73
Install A LATCH-compatible Child Restraint .....68
Installing Child Restraints Using The Vehicle Seat
Belt ..................................71
Lower Anchors And Tethers For Children .......64
Clean Air Gasoline ....................... .294
Cleaning Wheels .............................. .382
Windshield Wiper Blades ..................363
Climate Control ......................... .206
Clutch ................................ .375
Clutch Fluid ............................ .375
Compact Disc (CD) Maintenance ..............205
Compact Spare Tire ....................... .275
Connector UCI................................ .203
Universal Consumer Interface (UCI) ..........203Contract, Service
......................... .414
Convertible Top Maintenance .................386
Coolant (Antifreeze) ...................... .399
Cooling System .......................... .369
Adding Coolant (Antifreeze) ...............371
Coolant Level ......................... .369
Disposal of Used Coolant .................373
Drain, Flush, and Refill ...................369
Inspection ........................... .373
Points to Remember .....................372
Pressure Cap ......................... .372
Selection of Coolant (Antifreeze) .............370
Corrosion Protection ...................... .380
Cruise Light ............................ .148
Cupholders ............................ .136
Customer Assistance ...................... .412
Data Recorder, Event .......................55
Daytime Running Lights ....................112
424 INDEX

Dealer Service........................... .351
Defroster, Windshield .......................80
Diagnostic System, Onboard .................349
Dipsticks Automatic Transmission ..................379
Disposal Antifreeze (Engine Coolant) ................373
Door Locks ..............................20
Door Locks, Automatic ......................23
Downshifting ........................... .229
Driving Through Flowing, Rising, or Shallow Standing
Water ............................... .241
Electrical Power Outlets .....................133
Electric Remote Mirrors ......................91
Electronic Brake Control System ...............249
Brake Assist System .....................250
Electronic Speed Control (Cruise Control) ........120Electronic Stability Control (ESC)
..............253
Electronic Vehicle Information Center (EVIC) ......158
Exit Trip ............................. .164
NewTrip ............................ .163
Start Of Trip Procedure ...................164
Trip Computer ........................ .163
Trip Functions ........................ .164
Emergency, In Case of Hazard Warning Flasher ..................305
Jacking .............................. .319
Jump Starting ......................... .332
Towing ............................. .340
Emission Control System Maintenance ..........349
Engine Air Cleaner .......................... .356
Break-In Recommendations .................77
Checking Oil Level ..................... .353
Compartment ......................... .347
Cooling ............................. .369
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INDEX 425