2014 CHEVROLET IMPALA service

Black plate (2,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
2-2 Keys, Doors, and Windows
The key that is part of the Remote
Keyless Entry (RKE) transmitter can
be used for the ignition and all locks
if the vehicle is a Key Access
vehicle. If the vehicle has the
keyless ignition, the key can be
used for the locks.RKE With Remote Start Shown,Without Similar
Press the button on the RKE
transmitter to extend the key. Press
the button and the key blade to
retract the key.
If the vehicle has an ignition and it
becomes difficult to turn the key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
See your dealer if a new key is
needed. With an active OnStar subscription,
an OnStar Advisor may remotely
unlock the vehicle. See
OnStar
Overview on page 14-1.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement on
page 13-15.
If there is a decrease in the RKE
operating range:
.Check the distance. The
transmitter may be too far from
the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.

Black plate (17,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
Keys, Doors, and Windows 2-17
.If the vehicle has Keyless
Access, unlock the vehicle using
the door handle lock/unlock
button with the RKE transmitter
within 1 m (3 ft) of the vehicle.
.Start the engine.
The alarm automatically disarms.
How to Detect a Tamper
Condition
IfKis pressed and the horn
sounds, an attempted break-in
occurred while the system was
armed.
If the alarm has been activated, a
message will appear on the DIC.
See Security Messages on
page 5-37.
Immobilizer
See Radio Frequency Statement on
page 13-15.
Immobilizer Operation
(Key Access)
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the key is
removed from the ignition.
The system is automatically
disarmed when the vehicle is
started with the correct key. The key
uses a transponder that matches an
immobilizer control unit in the
vehicle and automatically disarms
the system. Only the correct key
starts the vehicle. The vehicle may
not start if the key is damaged.
The security light in the instrument
cluster comes on if there is a
problem with arming or disarming
the theft-deterrent system.
When trying to start the vehicle, the
security light comes on briefly when
the ignition is turned on.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
ignition off and try again.
If the engine still does not start, and
the key appears to be undamaged
or the light continues to stay on, try
another ignition key.
If the engine still does not start with
the other key, the vehicle needs
service. If the vehicle does start, the
first key may be damaged. See your
dealer who can service the
theft-deterrent system and have a
new key made.
Do not leave the key or device that
disarms or deactivates the
theft-deterrent system in the vehicle.

Black plate (18,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
2-18 Keys, Doors, and Windows
Immobilizer Operation
(Keyless Access)
This vehicle has a passive
theft-deterrent system.
The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the transmitter
leaves the vehicle.
The immobilization system is
disarmed when the ignition button is
pushed in and a valid transmitter is
found in the vehicle.
The security light in the instrument
cluster comes on When there is a
problem with arming or disarming
the theft-deterrent system.The system has one or more
transmitters matched to an
immobilizer control unit in your
vehicle. Only a correctly matched
transmitter will start the vehicle.
If the transmitter is ever damaged,
you may not be able to start your
vehicle.
When trying to start the vehicle, the
security light comes on briefly when
the ignition is turned on.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
vehicle off and try again.
If the RKE transmitter appears to be
undamaged, try another transmitter.
Or, you may try placing the
transmitter in the transmitter pocket
in the center console. See
“Starting
the Vehicle with a Low Transmitter
Battery or Wireless Interference”
under Remote Keyless Entry (RKE)
System Operation on page 2-3. If the engine does not start with the
other transmitter or when the
transmitter is in the pocket in the
center console, your vehicle needs
service. See your dealer who can
service the theft-deterrent system
and have a new transmitter
programmed to the vehicle.
Do not leave the transmitter or
device that disarms or deactivates
the theft-deterrent system in the
vehicle.

Black plate (8,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
3-8 Seats and Restraints
Storing Memory Positions
To save positions to the“1”and “2”
buttons:
1. Adjust the driver seat, outside mirrors, and the power tilt and
telescoping steering column (if
equipped) to the desired driving
positions.
2. Press and holdSET and “1”at
the same time until a beep
sounds.
3. Repeat Steps 1 and 2 for a second driver using “2.”
To save positions to the
B(Exit)
button and easy exit features:
1. Adjust the driver seat, power tilt and telescoping steering column
(if equipped), and the outside
mirrors on some vehicles to the
desired positions for getting out
of the vehicle.
2. Press and hold SET and
Bat
the same time until a beep
sounds. Manually Recalling Memory
Positions
If the vehicle is off, or in ON/RUN/
START but not in P (Park), press
and hold "1," "2," or
Bto manually
recall the previously stored memory
positions. Releasing "1,” "2," or
B
before the stored positions are
reached stops the recall.
If the vehicle is in ON/RUN/START
and in P (Park), press and release
“1,” “2,”or
Bto manually recall the
previously stored memory positions.
Placing the ignition in OFF before
the stored positions are reached
stops the recall.
If something has blocked the driver
seat and/or power tilt and
telescoping steering column (if
equipped) while recalling a memory
position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the memory item that is
not recalling for two seconds. Try
recalling the memory position again by pressing the appropriate memory
button. If the memory position is still
not recalling, see your dealer for
service.
Automatically Recalling Memory
Positions (Auto Memory Recall)
The Auto (Automatic) Memory
Recall feature automatically recalls
the current driver
’s previously stored
“1” or“2” position when entering the
vehicle.
Depending upon the Auto Memory
Recall feature enabled in the vehicle
personalization menu, memory “1”
or “2” positions are recalled in the
following ways:
To activate the recall when On -
Driver Door Open is selected in the
personalization menu, do one of the
following:
.On vehicles with RKE, pressK
on the RKE transmitter and open
the driver door.
.On vehicles with Keyless
Access, press the lock/unlock
button on the outside driver door

Black plate (9,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
Seats and Restraints 3-9
handle and open the driver door.
The RKE transmitter must be
present for the recall to activate.
.If the driver door is already
open, press
Kon the RKE
transmitter to activate the recall.
To activate the recall when On - At
Ignition On is selected in the vehicle
personalization menu:
.Place the ignition in ON/RUN/
START.
See Vehicle Personalization on
page 5-40.
To stop recall movement, press one
of the memory, power mirror or
power seat controls; or press the
power tilt and telescoping steering
column control (if equipped). If On -
At Ignition On is selected in the
vehicle personalization menu,
placing the ignition in OFF/LOCK
also stops the recall.
If something has blocked the driver
seat and/or the power tilt and
telescoping steering column (if
equipped) while recalling a memory position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the memory item that is
not recalling for two seconds. Try
recalling the memory position again
by opening the driver door and
pressing
Kon the RKE transmitter.
If the memory position is still not
recalling, see your dealer for
service.
Easy Exit Recall
If programmed on in the vehicle
personalization menu, the easy exit
feature automatically moves the
driver seat, power tilt and
telescoping steering column (if
equipped), and outside mirrors on
some vehicles to the memory
positions saved to the
B(Exit)
button. See “Storing Memory
Positions” listed previously. See
also Vehicle Personalization on
page 5-40. Easy exit recall automatically
activates when one of the following
occurs:
.The vehicle is turned off and the
driver door is opened within a
short time.
.The vehicle is turned off with the
driver door open.
If something has blocked the driver
seat and/or power tilt and
telescoping steering column (if
equipped) while recalling the exit
position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the exit feature not
recalling for two seconds. Try
recalling the exit position again.
If the exit position is still not
recalling, see your dealer for
service.

Black plate (27,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
Seats and Restraints 3-27
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
.Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the
airbag system will not be there
to help protect you in another
crash. A new system will include
airbag modules and possibly
other parts. The service manual
for the vehicle covers the need
to replace other parts.
.The vehicle has a crash sensing
and diagnostic module which
records information after a
crash. SeeVehicle Data
Recording and Privacy on
page 13-13 andEvent Data
Recorders on page 13-14.
.Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.
Passenger Sensing
System
The vehicle has a passenger
sensing system for the front
outboard passenger position. The
passenger airbag status indicator
will light on the overhead console
when the vehicle is started.
United States
Canada
The words ON and OFF or the
symbol for on and off will be visible
during the system check. See
Passenger Airbag Status Indicator
on page 5-16.
The passenger sensing system
turns off the front outboard
passenger frontal airbag and knee
airbag, under certain conditions. No
other airbag is affected by the
passenger sensing system.

Black plate (29,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
Seats and Restraints 3-29
.There is a critical problem with
the airbag system or the
passenger sensing system.
When the passenger sensing
system has turned off the front
outboard passenger frontal airbag
and knee airbag, the off indicator
will light and stay lit to remind you
that the airbags are off. See
Passenger Airbag Status Indicator
on page 5-16.
The passenger sensing system is
designed to turn on the front
outboard passenger frontal airbag
and knee airbag anytime the system
senses that a person of adult size is
sitting properly in the front outboard
passenger seat.
When the passenger sensing
system has allowed the airbags to
be enabled, the on indicator will light
and stay lit as a reminder that the
airbags are active.
For some children, including
children in child restraints, and for
very small adults, the passenger
sensing system may or may not turn off the front outboard passenger
frontal airbag and knee airbag,
depending upon the person’s
seating posture and body build.
Everyone in the vehicle who has
outgrown child restraints should
wear a safety belt properly
—
whether or not there is an airbag for
that person.
{Warning
If the airbag readiness light ever
comes on and stays on, it means
that something may be wrong
with the airbag system. To help
avoid injury to yourself or others,
have the vehicle serviced right
away. See Airbag Readiness
Light on page 5-15 for more
information, including important
safety information.
If the On Indicator Is Lit for a
Child Restraint
The passenger sensing system is
designed to turn off the front
outboard passenger frontal airbag
and knee airbag if the system
determines that an infant is present
in a child restraint. If a child restraint
has been installed and the on
indicator is lit:
1. Turn the vehicle off.
2. Remove the child restraint from the vehicle.
3. Remove any additional items from the seat such as blankets,
cushions, seat covers, seat
heaters, or seat massagers.
4. Reinstall the child restraint following the directions provided
by the child restraint
manufacturer and refer to
Securing Child Restraints (Front
Passenger Seat) on page 3-48
orSecuring Child Restraints
(Rear Seat) on page 3-51.

Black plate (32,1)Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-5772216) -
2014 - 2nd crc - 5/14/13
3-32 Seats and Restraints
{Warning
Stowing of articles under the
passenger seat or between the
passenger seat cushion and
seatback may interfere with the
proper operation of the passenger
sensing system.
Servicing the
Airbag-Equipped Vehicle
Airbags affect how the vehicle
should be serviced. There are parts
of the airbag system in several
places around the vehicle. Your
dealer and the service manual have
information about servicing the
vehicle and the airbag system. To
purchase a service manual, see
Service Publications Ordering
Information on page 13-11.
{Warning
For up to 10 seconds after the
vehicle is turned off and the
battery is disconnected, an airbag
can still inflate during improper
service. You can be injured if you
are close to an airbag when it
inflates. Avoid yellow connectors.
They are probably part of the
airbag system. Be sure to follow
proper service procedures, and
make sure the person performing
work for you is qualified to do so.
Adding Equipment to the
Airbag-Equipped Vehicle
Adding accessories that change the
vehicle's frame, bumper system,
height, front end, or side sheet
metal, may keep the airbag system
from working properly. The
operation of the airbag system can
also be affected by changing or
moving any parts of the front seats,
safety belts, the airbag sensing anddiagnostic module, steering wheel,
instrument panel, roof-rail airbag
modules, ceiling headliner or pillar
garnish trim, overhead console,
front sensors, side impact sensors,
or airbag wiring.
Your dealer and the service manual
have information about the location
of the airbag sensors, sensing and
diagnostic module, and airbag
wiring.
In addition, the vehicle has a
passenger sensing system for the
front outboard passenger position,
which includes sensors that are part
of the passenger seat. The
passenger sensing system may not
operate properly if the original seat
trim is replaced with non-GM
covers, upholstery, or trim; or with
GM covers, upholstery, or trim
designed for a different vehicle. Any
object, such as an aftermarket seat
heater or a comfort-enhancing pad
or device, installed under or on top
of the seat fabric, could also
interfere with the operation of the
passenger sensing system. This