FREqUENTLY ASKED q UESTIONS
353
q
UESTION
ANSWER SOLUTION
With
the
engine
off,
the
system
switches
off
after
a
few
minutes
of
use.
When
the
engine
is
switched
off,
the
system's
operating
time
depends
on
the
battery
charge.
The
switch-off
is
normal:
the
system
switches
to
economy
mode
and
switches
off
to
prevent
discharging
of
the
vehicle's
battery.
Start
the
vehicle's
engine
to
increase
the
battery
charge.
USB, portable player
, connection key
Playback
of
my
USB
memory
stick
starts
only
after
a
very
long
wait
(around
2
to
3
minutes).
Some
files
supplied
with
the
memory
stick
may
greatly
slow
down
access
to
reading
the
memory
stick
(multiplication
by
10
of
the
catalogue
time).
Delete
the
files
supplied
with
the
memory
stick
and
limit
the
number
of
sub-folders
in
the
file
structure
on
the
memory
stick.
When
I
connect
my
iPhone
as
telephone
and
to
the
USB
port
at
the
same
time,
I
am
unable
to
play
the
music
files.
When
the
iPhone
connects
automatically
as
a
telephone,
it
forces
the
streaming
function.
The
streaming
function
takes
the
place
of
the
USB
function
which
is
then
not
useable,
there
is
a
period
without
sound
of
the
track
being
played
with
Apple® players.
Disconnect and reconnect to the USB port (the
USB
function takes priority over streaming).
355
The
system
is
coded
in
such
a
way
that
it
will
only
operate
in
your
vehicle.
Audio system / Bluetooth®
For safety reasons, the driver must only carry out operations
which require prolonged attention while the
vehicle
is stationary.
When
the engine is switched off and to prevent
discharging
of the battery, the audio system may switch
of
f after a few minutes.
CONTENTS
01
First steps
02
Steering mounted
controls
03
Main
menu
04
Audio
05
Using
the telephone
06
Audio
settings
07
Screen menu map(s)
Frequently
asked questions p.
p.
p.
p.
p.
p.
p.
p.
356
357
358
359
371
379
381
384
386
FREqUENTLY ASKED q UESTIONS
qUESTION ANSWER SOLUTION
The
CD is ejected
automatically
or is not
played
by the player. The
CD is inserted upside down, is unplayable, does not contain any
audio
data or contains an audio format which the player cannot play.
The
CD is protected by an anti-pirating protection system which is not
recognised
by the audio equipment. -
Check
that the CD is inserted in the player the
right
way up.
-
Check
the condition of the CD: the CD cannot
be
played if it is too damaged.
-
Check
the content in the case of a recorded
CD:
consult the advice in the "Audio" section.
-
The
audio equipment's CD player does not
play
DVDs.
-
Due
to their quality level, certain writeable
CDs
will not be played by the audio system.
The
CD player sound is
poor
. The
CD used is scratched or of poor quality.Insert
good quality CDs and store them in suitable
conditions.
The
audio settings (bass, treble, ambience) are unsuitable.Set
the treble or bass level to 0, without selecting
an
ambience.
I
am
unable to connect
my
Bluetooth telephone. It
is possible that Bluetooth is switched off on the telephone or that the
telephone
has not been made not visible.-
Check
that your telephone has Bluetooth
switched
on.
-
Check
in the telephone's settings that it is
"V
isible to all".
The
Bluetooth telephone is not compatible with the system.You
can check the compatibility of your telephone
on
www.citroen.co.uk (services)
The
b
luetooth connection
is
cut. The
battery of the peripheral may not be sufficiently charged.Recharge
the battery of the peripheral device.
388
FREqUENTLY ASKED q UESTIONS
qUESTION ANSWER SOLUTION
With
the engine off, the
audio
system switches
of
f
after a few minutes
of
use. When
the engine is switched off, the audio system operating time
depends
on the battery charge.
The
switch-off is normal: the audio system switches to economy mode
and
switches off to prevent discharging the vehicle's battery.Start
the vehicle's engine to increase the battery
charge.
The
message "the audio
system
is overheated"
appears
on the display. In
order to protect the installation if the surrounding temperature is too
high,
the audio system switches to an automatic thermal protection mode
leading
to a reduction of the volume or stopping of the playing of the CD.Switch
the audio system off for a few minutes to
allow
the system to cool.
389
ABS and EBFD systems ..............................14 8ac
cessories .............................. ...................269
ac
cessory position
...................................... 16
5
Accessory
socket, 12V
......... 1
01, 104, 110, 113
Additive,
Ad
Blue
.............................. 2
3, 217-224
Adjusting
h
eadlamps
................................... 12
2
Adjusting
head restraints
...............................93
A
djusting seat belt height
.....................15
1,
15
3
Adjusting
the steering wheel
.........................99
A
dvice on driving
..............................
...........159
Airbags
...............
.................................... 22, 155
Airbags,
c
urtain
..................................... 15
7,
15
8
Airbags,
front........................................ 15 6,
15
8
Airbags,
la
teral
...................................... 15
7,
15
8
Air
c
onditioning
...............................
...............10
Air
c
onditioning,
d
igital
...................... 8
0, 81, 84
Air
c
onditioning,
m
anual
.......................... 8
0, 82
ai
r filter
...............
........................................... 215
ai
r flow
..............................
....................... 82, 86
ai
r vents
..............................
...........................79
Alarm
.............................................................. 67
A
nti-lock braking
system
(ABS)
............................................. 14
8
Anti-pinch
................................................. 7
6, 78
Anti-theft
..............................
........................166
Armrest,
front
....................................... 10
6,
10
7
Armrest,
rear
................................................. 11
0
as
sistance call
............................. 1
50, 283, 284
Audible
w
arning
............................................ 14
7
Audio
cable
.......................................... 3
06, 368
Audio
streaming
(
b
lu
etooth)
......................... 3
02, 305, 370, 372
Audio
system
...............................
..... 37, 39, 355
bat
tery
...............................
............ 215, 252-255
Battery,
c
harging
...............................
... 254, 255
Battery,
remote control
...................... 5
8, 63, 64
Black
pan
el..................................................... 36
Blind
spot sensors
.......................................19
2
bl
ue H
di
...............
......................... 186, 217-224
Bluetooth
(hands-free)
................. 3
42, 343, 371
bl
uetooth (telephone)
................... 3
42, 343, 371
bo
nnet
...............
...........................................208
bo
nnet stay
..................................................20
8
b
oot
........
.................................................. 72, 73
Boot
lamp
..............................................1
13,
13
1
Brake
discs
...................................................2
16
Brake
lamps
...............................
..................244
Brake
p
ads
...............................
....................216
Braking
assistance system
..........................14
8
A
B
Automatic illumination of headlamps .................................. 1 16, 120, 121
Automatic
operation of hazard warning
lam
ps
..............................
............................147
Automatic
rain sensitive windscreen
w
ipers
...............
................................. 125,
12
6
Auxiliary
socket
....................1
02, 302, 306, 369CD
MP3 ................ ........................ 302, 365, 366
Central
locking ................................... 5 4, 60, 65
Centre console
............................................. 10
3
Changing
a bu
lb
....................................2
38-246
Changing
a f
use
.....................................2
47- 2 51
Changing
a wheel
...............................
..230-236
Changing
a wiper blade
....................... 1
28, 257
Changing
the date
.............................. 3
8, 43, 48
Changing
the remote
control battery .................................. 58,
63, 64
Changing
t
he
t
ime
........................ 3
4, 38, 43, 48
Checking
levels
......................................21
1-214
Checking
the engine
oil level
...............
...................................29, 211
Checking
tyre pressures
(using
the kit)
..............................
...............229
Checks
...............
...................................209 -224
Child
lock
...............................
.......................146
Children
...............................
.. 132-146, 154, 156
Child
seats
..............................
.............132-14 5
Child
seats, ISOFIX
..............................14
2-14 4
Child
seats, conventional
.............................13
8
C
ITR
oËn
Localised
as
sistance Call
..........................................28
4
C
ITR
oËn
Localised
Emergency
C
all
.........................................28
4
CITROËN
M
ULTICITY
C
ONNECT
..............3
37
Clock
...............
...............................................34
Closing
the boot
...............................
.........7 2 -74
Closing
the doors
...............................
.............71
Cold
climate screen
.....................................25
8
Colour screen
...............................
........ 286, 287
Connectors,
audio
........ 1
02, 303, 307, 367, 369
Coolant level
..............................
...................213
Capacity,
fuel tank
..............................
.........204
C
d
..............................
.......................... 302, 364
C
.
alphabetical index
392
Radio .................................................... 296, 359
Radio pr e-equipment ................................... 26
8
R
dS ................
.............................................. 299
Rear
s
creen
(
demisting)
................................. 90
R
echarging the battery
........................ 2
54, 255
Reduction
of electrical
load
............................................................ 25
6
Regeneration
o
f the particle filter
...................................... 2
15
Reinitialising
the electric
windows
....................................................... 76
R
einitialising the remote
control
.................................................... 5
8, 63
Remote
control
.......................................... 53
-64
Removable
screen
(snow
s
hield)
...............................
...............258
Removing
a wheel
..............................
.........233
Removing
the mat
...............................
.........108
Repair
kit, puncture
...................................... 2
25
Replacing
bu
lbs
..............................
......238-246
Replacing
f
uses
..............................
.......247- 2 51
Replacing
the air filter
...................................2
15
Replacing
the oil filter
...................................2
15
Replacing
t
he
p
assenger
c
ompartment filter
...................................... 2
15
R
Navigation ....................................................308
Number plate lamps ..................................... 24
6Opening
the boot
..............................
. 59, 72, 73
Opening the doors
...............................
.... 59, 71
Opening the panoramic
sunroof
b
lind
................................................
78
O
peration indicator
lamps
..............................
........................
26-28
N
Massage function ............................... ...........94
Mat ....... ........................................................ 108
Memorising
a speed
.................................... 19
5
Menu
........................................... 2
90, 292, 294,
308,
310, 312, 328, 338, 340
Menu,
main
..............................
....................358
Menus (Touch screen tablet)
.......................28
6
Mirror, rear view
............................................. 99
M
irrors, door......................................97, 98, 192
Misfuel prevention
...............................
.........206
Motorway function (direction
i
ndicators)
................................... 14
7
Mountings
for ISOFIX
seats
...............
............................................ 141
MP3
CD
................
........................ 302, 365, 366
Oil
change
...............................
......................2 11
Oil
consumption
............................................ 2
11
oil
filter
...............
........................................... 215
oi
l level ....................................................29,
211
Opening
the bonnet
..................................... 20
8
O
Quickly detachable
tow ball ............................... .........................263
Q
Paint colour code ......................................... 2 81
Panoramic glass
sunroof
................
......................................... 78
Parcel shelf, rear
........................................... 11
2
Parking
brake
........................................ 1
74, 216
Parking
brake,
electric
..............................
................... 18, 167
Parking
lam
ps
............................................... 11
9
Parking
sensors,
front
........
.................................................... 202
Parking
sensors,
rear
...............................
..............................201
Particle filter
.......................................... 21
4,
21
5
Passenger
c
ompartment
f
ilter
........
..................................................... 215
Personalisation
...............................
...............36
Player,
CD MP3
............................ 3
02, 365, 366
Port,
USB
..................................... 1
02, 302, 367
Priming
the fuel
system
................
........................................ 207
Protecting
children
................ 1
32-146, 154, 156
Puncture
................
....................................... 225
P
alphabetical index
393
Replacing wiper blades........................ 128, 257
Resetting the service
indicator
...............................
........................32
Resetting
the trip recorder
.............................33
R
ev counter
................................................ 1
2-15
Reversing
lam
ps
.......................................... 24
4
Risk
areas (update)
....................................... 3
17
Roof bars
...................................................... 25
8
Roof
blind
...............................
........................78
Routine
checks
..................................... 21
5,
21
6
Running
out of fuel
(
die
sel)
...................................................... 2
07Service i
ndicator ............................................3
0
Service
warning
lamp
...............
..............................................19
Servicing
...............................
.........................10
Setting
the clock
.......................... 3
4, 38, 43, 48
Sidelamps
.....................1
15, 119, 238, 242, 244
Side
r
epeater
..............................
.................243
Ski
flap
..............................
............................11 0
Snow chains
................................................. 2
37
Spare wheel
...............................
..................231
Speakers
(
fitting)
..........................................26
8
Speed
l
imiter
...............................
.........195,
19
7
Speedometer
..............................
...............12-14
Spotlamps,
si
de
...............
......................................121,
2
4 3
Starting
the engine
......................................16
0
Starting
using another
battery
........................................................ 25
3
Steering
mounted
controls
...............
............................... 289, 357
Stop & Start
........................................ 5
2, 85, 89,
189,
204, 208, 215, 252
Storage
................
.. 100, 101, 103, 106, 107, 111
Storage
c
ompartments
........................10
0,
10
3
Storage
d
rawer
..............................
..............109
Storage
n
et
....................................................111
S
towing
r
ings
..............................
..................111
Sun visor
...................................................... 10
1
Switching
off
the
eng
ine
...............................
...................160
Synchronising
the remote
control
.................................................... 5
8, 63
Synthesiser, voice
........................................ 3
27
System
se
ttings
............................................335T
able of weights ................................... 2 73, 277
Tables
of engines ............................... ...271, 275
Tables of fuses
.............................................2
47
Tank,
AdBlue
® additive .........................217, 222
Tank,
fuel
............................... ....................... 206
Technical
da
ta
....................................... 2
71-28 2
Telephone
..................................... 34
2-345,
34
7
Temperature
control
for
heated
seats
........................................... 93
T
emporary
pu
ncture
r
epair
k
it
...............
...................................... 225
Ticket
holder
................................................ 10
0
TMC (Traffic info)
......................................... 32
2
To o l s
................
............................................. 230
To r c h
..............................
............................... 113
Total
distance
recorder
.................................. 33
T
ouch screen .................................... 44- 48,
285
Touch screen tablet ( M e nu s)
...............................
................. 44, 286
To w b a r
................
.......................................... 261
Towbar
with
quickly
detachable
t
owball
..................................... 26
3
Towed
loads
..........................................2
71, 275
Towing
another vehicle
................................ 26
0
Traction control (
aS
R)
................................. 14
9
Traffic
information (TA)
........................ 3
23, 360
Traffic
information (TMC)
..................... 3
22, 323
Tr a i l e r
...............
............................................ 261
Trajectory
control systems
........................... 14
9
Trip
computer
............................................ 4
9-52
Trip
distance
recorder
.................................... 33
T
yre pressures
..............................
...............281
Ty r e s
..............................................................
.10
Tyre
under-inflation detection
......................18
7
Safety
for
children
................. 1
32-146,
154,
156
Screen
menu
map
....... 2
90,
292,
294,
308,
310,
312,
328,
338,
340,
381-383
Screen,
m
onochrome
.......................3
7,
39,
381
Screen,
m
ultifunction
(
with
audio
equipment)
.................. 3
7,
39,
358
Screenwash, front
........................................ 12
7
SCR (Selective Catalytic Reduction)
.................................................. 2
17
Seat
adjustment
...............................
........ 91,
92
Seat belts
..............................1
38,
151,
153,
154
Seats, electric
................................................ 92
S
eats, rear
...................................................... 95
S
erial
number,
vehicle
...............................
......................... 281
S
T
.
alphabetical index
3
Access3
Following disconnection of the vehicle battery, replacement of the remote control battery or in the event of a remote control malfunction, you can no longer unlock, lock or locate your vehicle.
Remember to refit the mat below the armrest after removing the reinitialised electronic key.
Remote control problem /
reinitialisation
Place the back-up key (integral with the remote control) in the lock to unlock your vehicle.
Open the front armrest. ● Raise the mat by its tongue and remove it. ● Place the electronic key on the back-up reader. Switch on the ignition by pressing
the " START/STOP " button. The electronic key is fully operational again.
If the problem persists, contact a CITROËN dealer or a qualified workshop as soon as possible.