2013 VOLKSWAGEN TIGUAN remote control

Remote control vehicle keys

Fig. 19 Remote control vehicle key with panic button.

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or
call the Volkswagen Canada Customer CARE Center at 1- - - 7.
NOTICE
The remote control vehicle keys contain electrical components. Protect them from damage,
moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless you actually want to use the
function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle
key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you
are out of range.
Remote control vehicle key functions can be temporarily disrupted by interference from transmit-
ters near the vehicle that use the same frequency range (such as radio equipment or cellular phones).
Things between the remote control vehicle key and vehicle, bad weather, as well as a weak
battery can reduce the operating range.
If the remote control vehicle key buttons or the power locking buttons are pushed repeatedly in
quick succession, the power locking system is switched off for a brief period to help keep it from being
overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is
opened in this span of time, the vehicle is automatically locked afterwards.
Mechanical key

Fig. 20 Mechanical key.

Indicator light in the remote control vehicle key

Fig. 21 Indicator light in the remote control vehicle key.

from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear
hatch is opened during this time, the vehicle is automatically locked afterwards.
Unlocking and locking the vehicle from the outside

Fig. 24 Remote control vehicle key with panic button.

All turn signals flash twice to confirm that the vehicle has been unlocked and once to confirm that it
has been locked.
If the vehicle was unlocked and within the next few seconds no door or the rear hatch has been
opened, the vehicle is automatically locked again.
Unlocking and opening doors (Keyless Entry)
x Grasp the door handle of the driver or front passenger door so that you touch the unlocking sensor
surface (1).
x Open the door.
Closing and locking doors (Keyless Exit)
x Close the driver door.
x Touch the sensor surface in the door handle on the driver or front passenger door (2) once. The
vehicle is locked. The door being locked must be closed.
Unlocking and locking the rear hatch
If the vehicle is locked and if a valid vehicle key is within range ⇒ fig. 26 of the rear hatch, it unlocks
automatically when opened.
x Open and close the rear hatch as you would a standard rear hatch
The rear hatch locks automatically when it is closed except in the following situations:
x The vehicle is completely unlocked.
x When an authorized vehicle key is inside the vehicle.
Locking with a second vehicle key
If a remote control vehicle key is inside the passenger compartment, the vehicle can be locked from
the outside only if a second valid vehicle key is within range.
When the vehicle is locked from the outside, the keyless go (starting) function of any keys left in the
passenger compartment will be deactivated. All other functions (remote central locking and unlocking
as well as emergency starting) remain active and unchanged.
A key that was inside the vehicle when it was locked from the outside is reactivated:
x by pressing a button on the deactivated key.
x by pressing a door handle sensor when the deactivated key is outside of the vehicle, but within
range.
x by starting the engine with the starter button on the center console.
Automatic deactivation of sensors
If the vehicle has not been unlocked or locked for a longer period of time, the proximity sensors in the
passenger door are automatically deactivated.
If a sensor on the door handle of a locked vehicle is activated too often, for instance by a bush or
hedge that rubs against the vehicle, the sensors in the door handle on that side of the vehicle are
switched off for about 30 minutes.
The door handle sensors become active again if one of the following events occurs:
x 30 minutes have passed.
x OR: The vehicle is unlocked using the 0 button in the remote control vehicle key.
x OR: The rear hatch is opened.
x OR: The vehicle is mechanically unlocked with the vehicle key.
Convenience features
To use the convenience closing feature to close all power windows, hold your finger on the lock sensor
surface ⇒ fig. 27 on the outside of the door handle for a few seconds until the windows close.

Remove your finger from the lock sensor surface to stop the function. If you touch the unlock sensor
surface 1 on the inside of the door handle immediately after releasing the lock sensor surface 1 (ar-
row), all of the windows will open (safety function). Pinch protection is active during convenience
closing of the windows.
The settings in the Settings – Convenience menu determine which doors open when the door
handle sensor surface is touched.
NOTICE
The door handle sensor surfaces can be activated by a strong stream of water or steam if a
valid vehicle key is within range of the vehicle.
x All windows may open if you turn the spray of water or steam away from and then back onto
the door handle sensor surface in quick succession. If at least one power window is opened
and the sensor is continuously activated, convenience closing is started.
The door may not open if the outside and inside door handles are used at the same time.
If the automatic transmission is not in Park (P) position, the electronic steering column lock will
not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle
key.
If the vehicle battery or the battery in the remote control vehicle key is weak or dead, it might not
be possible to unlock and lock the vehicle using Keyless Access The vehicle can still be manually
locked or unlocked with the key bit
The driver message Key not in range appears in the instrument cluster display if there is no
remote control vehicle key inside the vehicle or if the system does not recognize the vehicle key. The
key may not be recognized, for example, if it is covered by something that interferes with the signal
(such as a briefcase), or if the remote control vehicle key battery is weak. Electronic devices such as
cell phones can also interfere with the signal.
Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the
door handle sensors work. Cleaning the door handles can help with this problem 279.
Anti-theft alarm system

x Opening a door that has been mechanically unlocked.
x Forcibly opening a door.
x Forcibly opening the engine hood.
x Forcibly opening the rear hatch.
x Switching on the ignition with an invalid key.
x Disconnecting the vehicle battery.
x Disconnecting an anti-theft system integrated trailer.
Deactivating the alarm
Unlock the vehicle with the unlock button on the remote control vehicle key and switch on the ignition
with a valid remote control vehicle key.
For vehicles with Keyless Access, the alarm can be deactivated by grasping one of the door handles
when a valid vehicle key is in range or by holding the remote control vehicle key to the right of the
steering column trim and pressing the starter
After the alarm has stopped and the vehicle is opened again in the same or a different area that
is protected by the alarm, the alarm is triggered again. For example, the alarm will sound again if the
rear hatch is opened after one of the doors has been opened.
The anti-theft alarm system is not activated when the vehicle is locked with the power lock
switch 1 on the inside of the driver or front passenger doors.
If the driver door is mechanically unlocked using the vehicle key bit, only the driver door is un-
locked, but not the entire vehicle. Switching on the ignition deactivates the anti-theft alarm system and
activates the central locking button. To unlock the doors, use the central locking button or remote
control vehicle key.
If the vehicle battery is dead or weak, the anti-theft alarm system will not work properly.

x Pull the rear hatch down and close it securely so that the latch engages.
x Check the rear hatch to make sure it is securely latched.
Locking the rear hatch
If you unlock the vehicle with the vehicle key, but do not open either a door or the rear hatch in about
the next 30 seconds, the vehicle is automatically locked again. This feature helps prevent you from
leaving the vehicle unlocked unintentionally.
It is only possible to lock the rear hatch when it is securely closed and latched.
x The power locking system also locks the rear hatch.
x If the rear hatch of a locked vehicle is unlocked with the q button on the remote control vehicle
key, it will lock again right after it is closed.
x A closed but unlocked rear hatch automatically locks at speeds about 5 mph (10 km/h).
WARNING
Improper or unsupervised closing of the rear hatch can cause severe injuries. Never close
the hatch when someone is in the way.
x Never leave your vehicle unattended or let children play around your vehicle, especially
with the rear hatch left open. A child could crawl into the vehicle and pull the rear hatch shut,
becoming trapped and unable to get out. A closed vehicle can become very hot or very cold
depending on the season. Temperatures can quickly levels that can cause unconsciousness
or death, particularly to small children.
Make sure that the remote control vehicle key is not in the luggage compartment before closing
the rear hatch.