2013 VOLKSWAGEN JETTA HYBRID power steering

Remove your finger from the lock sensor surface ⇒ fig. 26 (B) to stop the function. If you touch the unlock sensor surface (A) on the inside of the door handle immediately after releasing the lock sensor surface (B) (arrow), all of the windows will open (safety function).
Pinch protection is active during convenience closing of the windows and the power sunroof.
The settings in the Settings – Convenience menu determine which doors open when the door handle unlocking surface is grasped.
NOTICE
The door handle sensor surfaces can be activated by a strong stream of water or steam if a valid vehicle key is within range of the vehicle.
x All windows may open if you turn the spray of water or steam away from and then back onto the door handle sensor surface in quick succession. If at least one power window is opened and the sensor is continuously activated, convenience closing is started.
The door may not open if the outside and inside door handles are used at the same time.
If the vehicle battery or the battery in the remote control vehicle key is weak or dead, it might not be possible to unlock and lock the vehicle using Keyless Access. The vehicle can still be manually locked or unlocked with the key bit .
The driver message Key not in range appears in the instrument cluster display if there is no remote control vehicle key inside the vehicle or if the system does not recognize the remote control vehicle key. The key may not be recognized, for example, if it is covered by something that interferes with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic devices such as cell phones can also interfere with the signal.
Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the door handle sensors work. Cleaning the door handles can help with this problem .
If the automatic transmission is not in Park (P) position, the electronic steering column lock will not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle key.
Anti-theft alarm system

x Forcibly opening a door.
x Forcibly opening the engine hood.
x Forcibly opening the luggage compartment lid.
x Switching on the ignition with an invalid key.
x Disconnecting the vehicle battery.
Deactivating the alarm
Unlock the vehicle with the unlock button on the remote control vehicle key or switch on the ignition with a valid vehicle key.
For vehicles with Keyless Access, the alarm can be deactivated by grasping one of the front door handles when a valid vehicle key is in range or by holding the remote control vehicle key to the right of the steering column trim and pressing the starter button .
After the alarm has stopped and the vehicle is opened again in the same or a different area that is protected by the alarm, the alarm is triggered again. For example, the alarm will sound again if the luggage compartment lid is opened after one of the doors has been opened.
The anti-theft alarm system is not activated when the vehicle is locked with the power lock switch 0 on the inside of the driver or front passenger doors.
If the driver door is mechanically unlocked using the vehicle key bit, only the driver door is unlocked, not the entire vehicle. Switching on the ignition deactivates the anti-theft alarm system and activates the central locking button. To unlock the doors, use the central locking button or remote control vehicle key.
If the vehicle battery is dead or weak, the anti-theft alarm system will not work properly.

WARNING
Driving with an unlatched or open luggage compartment lid can lead to serious personal
injury.
x Never transport objects larger than those that fit completely in the luggage compartment,
because the luggage compartment lid cannot be fully closed properly.
x After closing the lid, always pull up on it to make sure that it is properly closed and
cannot open suddenly when the vehicle is moving.
x Always stow all objects securely in the luggage compartment. Loose objects can fall out
of the luggage compartment and injure others on the road behind you.
x Drive carefully; anticipate what other drivers will do.
x Avoid abrupt or sudden acceleration, steering, or braking, because the unlatched luggage
compartment lid can move suddenly.
x Always mark objects sticking out from the luggage compartment clearly for others to see.
Obey all applicable legal requirements.
x Never use the luggage compartment lid to “clamp” or “hold” objects that stick out of the
luggage compartment.
x Always remove any luggage rack or other rack mounted on the luggage compartment lid
(along with any luggage on the rack) before driving with an open luggage compartment lid.
WARNING
Driving with an open luggage compartment lid can cause poisonous carbon monoxide in the
engine exhaust to get into the passenger compartment.
x Carbon monoxide causes drowsiness, inattentiveness, poisoning, and loss of
consciousness. It can lead to accidents and severe personal injuries.
x Always keep the luggage compartment lid closed while driving to help keep poisonous
exhaust fumes from being drawn into the vehicle.
x Never transport objects that are too large to fit completely into the luggage area, because
then the luggage compartment lid cannot be fully closed.
x If you absolutely must drive with an open luggage compartment lid, do the following to
reduce the risk of carbon monoxide poisoning:
– Close all windows and the power sunroof.
– Switch off the climate control system's air recirculation feature.
– Open all air vents in the instrument panel.
– Set the fresh air fan to the highest speed.
NOTICE
The open luggage compartment lid changes the vehicle height.
Driving a loaded vehicle

WARNING
Improper use of vehicle keys can result in serious personal injury.
x Always take the key with you when you leave the vehicle. The engine can be started and
vehicle systems such as the power windows can be operated, leading to serious personal
injury.
x Never leave children, disabled persons, or anyone who cannot help themselves in the
vehicle. The doors can be locked with the remote control vehicle key. This could result in
people being trapped in the vehicle in an emergency. For example, depending on the time of
year, people trapped in the vehicle can be exposed to very high or very low temperatures.
x Heat build-up in the passenger and luggage compartment of a parked vehicle can result in
temperatures in the vehicle that are much higher than the outside temperatures, particularly
in summer. Temperatures can quickly reach levels that can cause unconsciousness and
death, particularly to small children.
x Never remove the key from the ignition switch while the vehicle is moving or rolling to a
stop. The steering wheel will lock and you will not be able to steer or control the vehicle.
Leaving the key in the ignition for a long time when the engine is not running will drain the vehicle
battery.
Leaving the selector lever for a long period of time in any position other than Park (P) when the
ignition is switched off can drain the vehicle battery.
On automatic transmission vehicles, the vehicle key can be removed from the ignition switch
only when the transmission is in Park (P). You may have to press the release button on the
transmission selector lever to put the lever into Park (P).
Starter button

Fig. 101 In the center console: Starter button of the Keyless Access locking and starting system.

Please perform these steps only in the order listed.
Step Vehicles without Keyless AccessVehicles with Keyless Access
6.
Removing the vehicle key from the ignition
switches off electrical equipment and
activates the steering column lock.
Opening the doors switches off electrical
equipment and activates the steering
column lock.

WARNING
Never stop the engine before the vehicle has come to a complete stop. You can lose control
of the vehicle, crash, and be seriously injured.
x The airbags and safety belt pretensioners will not work when the ignition is switched off.
x The brake booster does not work when both the combustion engine and electric motor are
switched off. More brake pedal pressure will be needed to stop the vehicle.
x The power steering system does not work when both the combustion engine and electric
motor are switched off, and you will need more force to steer the vehicle.
x When the key is removed from the ignition switch, the steering will lock and you will not
be able to steer the vehicle.
NOTICE
If the vehicle has been driven hard for a long time, the engine could overheat when it is
stopped. To reduce the risk of engine damage, let the engine idle in Neutral for about 2 minutes
before you switch off the ignition.
If the ignition is switched on or the engine is running and the driver door is opened, a chime
sounds. The chime is also a reminder to switch off the engine and turn off the ignition before leaving
and locking the vehicle from the outside.
On vehicles with automatic transmissions, the vehicle key can only be removed from the ignition
when the transmission is in Park (P).
After the engine has been switched off, the radiator fan in the engine compartment may keep
running for several minutes, or may start running after the vehicle has been parked for a while, even if
the ignition is switched off and the vehicle key has been removed. The radiator fan shuts off
automatically when the engine has cooled down enough.
Electronic immobilizer

WARNING
Parking improperly can cause serious personal injury.
x Never remove the key from the ignition switch while the vehicle is moving or rolling to a
stop. The steering wheel will lock and you will not be able to steer or control the vehicle.
x Never park the vehicle where the hot exhaust system or catalytic converter could ignite
flammable materials, such as brush, leaves, dry grass, spilled fuel, etc.
x Always apply the parking brake when parking your vehicle.
x Improper use of the parking brake can seriously injure you and your passengers.
x Never use the parking brake to slow down the vehicle when it is moving, except in an
emergency. The stopping distance is much longer because only the rear wheels are braked.
Always use the foot brake to stop the vehicle.
x Never activate the throttle manually from the engine compartment when the engine is
running and the automatic transmission is in gear. The vehicle will start to move as soon as
the engine speed increases even if the parking brake is on.
x Never leave children or anyone who cannot help themselves behind in the vehicle. They
could release the parking brake and move the gear selector lever or gear shift, which could
cause the vehicle to start moving. This can lead to a crash and serious personal injuries.
x Always take the key with you when you leave the vehicle. The engine can be started and
vehicle systems such as the power windows can be operated, leading to serious personal
injury.
x Never leave children, disabled persons, or anyone who cannot help themselves in the
vehicle. The doors can be locked with the remote control vehicle key, trapping passengers in
the vehicle in an emergency. For example, depending on the time of year, people trapped in
the vehicle can be exposed to very high or very low temperatures.
x Heat build-up in the passenger and luggage compartment of a parked vehicle can result in
temperatures in the vehicle that are much higher than the outside temperatures, particularly
in summer. Temperatures can quickly reach levels that can cause unconsciousness and
death, particularly to small children.
NOTICE
x Always be careful when you park in areas with parking barriers or high curbs. These vary in
height and could damage your bumper and related parts if the front of your vehicle hits a
barrier or curb that is too high while you are getting into or out of a parking spot. To help
prevent damage, stop before the tires of your vehicle touch a parking barrier or curb.
x Always be careful when you enter a driveway or drive up or down steep ramps or over
curbs or other obstacles. Parts of the vehicle close to the ground may be damaged (such as
bumper covers, spoilers, and parts of the engine, suspension, and exhaust systems).
Warning and indicator lights

If the driver door is opened before the ignition is switched off, the electronic steering column lock is
activated only after the vehicle has been locked with the vehicle key or via the sensor in the door
handle.
Mechanical steering column lock
Vehicles without Keyless Access: The steering column is locked if the vehicle is stationary and the
vehicle key is removed from the ignition switch.

Engaging the steering column
lock
Disengaging the steering column
lock
Parking the vehicle . Turn the steering wheel slightly to
take pressure off the steering
column lock.
Remove the vehicle key. Insert the vehicle key into the
ignition switch.
Turn the steering wheel slightly until
you hear the steering column lock
engage.
Hold the steering wheel in this
position and turn the ignition switch.

Power steering
Power steering automatically adjusts to driving speed, steering torque, and the steering angle of the
wheels. Power steering works only when the engine is running.
If power steering is reduced or lost completely, it will be much harder to steer and control the vehicle.
Counter-steering assistance
Counter-steering assistance is part of Electronic Stability Control (ESC). This feature makes it easier
for the driver to control the vehicle in difficult situations. For example, if you have to brake hard on a
surface that provides uneven traction, the vehicle could pull to the right or left. ESC detects this
situation and helps the driver counter-steer with additional steering power ⇒ .
WARNING
The counter-steering assistance in ESC can do no more than help the driver steer in difficult
situations. The driver must still control the vehicle. The vehicle does not steer by itself with
this feature!
NOTICE
If the ignition is off, the steering column lock will engage and the vehicle cannot be steered.
For this reason, you must leave the ignition on when going through an automatic car wash, for
example, so that the wheels will still steer.

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start. Vehicle battery dead. – Perform jump-start .
– Charge vehicle battery .
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel .
Vehicle cannot be
locked or unlocked
using vehicle key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the vehicle
(out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually .
Unusual noises. Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in
the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery .
Fuse blown. Check fuse and replace if necessary .
Features do not work
as described in this
manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light
up the road as they
should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility.
– Change light bulbs .
– Switch on low beams
Electrical consumers
do not work.
Vehicle battery charge too low. Charge vehicle battery .
Remaining fuel level too low. Refuel .
Fuse blown. Check fuse and replace if necessary .
Fuel consumption
higher than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunction. Have the malfunction corrected .
Tire pressure too low. Adjust tire pressure .
Driving in the mountains. No direct corrective action possible.