2013 VOLKSWAGEN EOS service

Heating
Maximum heating output and defrosting performance are not possible until the engine has reached
operating temperature.
Air conditioner does not work
The air conditioner may not switch on for one of the following reasons:
x The engine is not running.
x The fan is switched off.
x The air conditioner fuse has blown.
x The outside air temperature is colder than about +38 °F (+3 °C).
x The air conditioner compressor has been temporarily switched off due to excessive engine coolant
temperature.
x There is another malfunction in the vehicle. Have the air conditioner checked by an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Special considerations
When it is very hot and humid outside, water condensation can drip from the air conditioner
evaporator and form a puddle under the vehicle. This is normal and does not indicate a leak.
The climate control system adjusts the passenger compartment temperature as fast as possible
considering the outside temperature.
Due to residual moisture in the air conditioner, the windshield may fog up after the engine is
started. Switch on the windshield defroster to help evaporate the condensation as quickly as possible.
Air vents

Fig. 142 In the instrument panel: Air vents.

WARNING
Even if empty, portable fuel containers can leak and cause a fire and serious personal
injuries, especially in a crash.
x For your safety, we strongly recommend that you do not travel with a portable fuel
container in your vehicle.
x If, under exceptional circumstances, you must transport a portable fuel container, please
observe the following:
– Never fill a portable fuel container while it is anywhere in or on the vehicle (for
example, in the luggage compartment). Static electricity can build up while filling and can
ignite fuel vapors, causing a fire.
– Always place a portable fuel container on the ground before filling. Never spill fuel
inside the vehicle or luggage compartment. Fuel vapors are highly flammable.
– Always keep the filler nozzle completely inside the portable container before and
during filling.
– If filling a portable container made of metal, the filler nozzle must always be in contact
with the container. This will help prevent static electricity from discharging and causing a
fire.
– Always observe local and state or provincial laws about the use, storage, and
transportation of portable fuel containers.
– Make certain that the portable fuel container meets industry standards, such as
ANSI/ASTM F852-86.
NOTICE
x Remove fuel spills from the vehicle immediately to help prevent damage to the paint, tires,
and wheel housings.
x Refueling with gasoline when your vehicle has a diesel engine or refueling with diesel fuel
when your vehicle has a gasoline engine can cause very serious and expensive engine and
fuel system damage that is not covered by any Volkswagen Limited Warranty.
x If you put any amount of incorrect fuel in the fuel tank, do not start the engine under any
circumstances. Immediately contact the nearest authorized Volkswagen dealer or authorized
Volkswagen Service Facility for assistance. These fuels contain substances that can severely
damage the fuel system and the engine if the engine is started.
Fuels can pollute the environment. Spilled fuel must be collected and disposed of properly,
following all applicable environmental regulations.

Volkswagen recommends TOP TIER Detergent Gasoline. For more information on TOP TIER
Detergent Gasoline, please go to the official Web site http://www.toptiergas.com.
If quality gasoline with additives that do not contain metal is not available or engine malfunctions
occur, you should add the required additives while refueling ⇒ .
Not all gasoline additives are effective. Using the wrong additives can cause significant and expensive
damage to the engine and the catalytic converter. Never use additives that contain metal. Please note
that metal can be included in some aftermarket gasoline additives that are available to be added to
gasoline during or after refueling to help improve knock resistance or increase the octane rating.
Volkswagen recommends using only additives approved by Volkswagen. Appropriate additives as well
as instructions on how to use them are available from your authorized Volkswagen dealer or
authorized Volkswagen Service Facility. Do not add any other gasoline additives.
NOTICE
You can damage the engine by using incorrect additives.
x Using incorrect gasoline additives can cause extensive engine damage as well as damage
to the catalytic converter.
x If you must fuel your vehicle with gasoline whose octane rating is too low, only drive with
the engine speed in the middle of the rpm range and with low engine load. Avoid high rpm and
heavy engine load. Otherwise, the engine could be damaged. Refuel your vehicle with gasoline
with the required octane rating as soon as possible.
x Do not use fuel that is labeled at the pump as containing metal. Lead replacement fuel
contains high concentrations of metallic additives. Engine damage could result.
x Fueling your vehicle just one time with leaded fuel or fuel that contains other metallic
additives can affect the performance of the catalytic converter and cause extensive damage to
it.

WARNING
The engine compartment of any motor vehicle is a potentially dangerous area and can cause
serious personal injury.
x Always use extreme caution when doing any work in the engine compartment. Always
follow commonly accepted safety practices and use common sense. Never risk personal
injury.
x Never perform any work in the engine compartment unless you know exactly how to carry
out the job and have the correct technical information and the correct tools.
x If you are uncertain about what to do, have the work performed by an authorized
Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified
workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon)
headlights and H7 bulbs replaced by a qualified technician. Serious personal injury may
result from improperly performed work.
x Never open or close the engine hood if steam or coolant is escaping. Hot steam or coolant
can cause serious burns. Always wait until you no longer see or hear steam or coolant
escaping from the engine.
x Always let the engine cool down completely before carefully opening the hood.
x Hot parts of the engine and the exhaust system will burn skin on contact.
x When the engine has cooled down and you are ready to open the hood:
– Firmly apply the parking brake and shift the transmission into Park (P) (automatic) or
Neutral (manual only).
– Take the vehicle key out of the ignition.
– On vehicles with Keyless Access, make sure that the remote control vehicle key is out
of range of the vehicle and that the vehicle cannot be started by depressing the starter
button
– Always keep children and others away from the engine compartment and never leave
them unsupervised.
x The engine coolant system is under pressure when the engine is hot. Never unscrew the
coolant expansion tank cap when the engine is hot. Hot coolant can spray out and cause
severe burns and other serious injuries.
– Turn the cap slowly and very carefully in a counterclockwise direction while applying
light downward pressure on the top of the cap.
– Always protect your face, hands, and arms from hot escaping coolant or steam by
covering the cap with a large, thick rag.
x Never spill fluids on the engine or exhaust system when refilling. Spilling fluids onto hot
parts of the engine or exhaust system can cause a fire.

NOTICE
When changing or topping off fluids, make sure that you pour the fluids into the correct
reservoirs. Adding the wrong type of operating fluids will cause serious malfunctions and
engine damage.
Fluid leaks and spills are harmful to the environment. Regularly check the ground underneath
your vehicle for this reason. If you find spots of oil or other fluids, have your vehicle checked by your
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Dispose of leaked operating
fluids properly.
Warning light

Engine oils are constantly being improved. Authorized Volkswagen dealers and authorized
Volkswagen Service Facilities are always up-to-date regarding new developments and changes.
Volkswagen therefore recommends that you have the engine oil changed by an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility.
Engine oil quality is based not only on requirements for engines and exhaust treatment systems, but
also on fuel quality. Engine oil comes into contact with fuel and fuel residue in all internal combustion
engines, causing engine oil to age and its lubricating qualities to deteriorate.
Your engine was factory-filled with a high-quality, “synthetic” all-season engine oil that meets strict
Volkswagen oil quality standards and has a viscosity grade of SAE 5W-40. or SAE 5W-30. You can
use this oil for normal driving in all temperatures.
If you need to add oil between oil changes, use only a high quality oil that expressly complies with the
Volkswagen oil quality standard specified for your vehicle's engine:

Engines Engine oil specification
Gasoline engines
VW 504 00,
VW 503 00,
VW 502 00

At the time this Manual was printed, the engine oils available in the U.S. that meet these Volkswagen
standards are “synthetic” oils. This does not mean, however, that any “synthetic” engine oil will meet
Volkswagen standards. Always use an approved oil that expressly complies with the Volkswagen oil
quality standard that applies to your vehicle's engine.
General recommendations:
If “synthetic” oil that meets the applicable Volkswagen oil quality standard with viscosity grade
SAE 5W-40 or SAE 5W-30 is not available in your area, be sure to use a viscosity grade suitable for
the climate, season, and operating conditions that exist where the vehicle is used. Make sure the oil
meets the quality standard
Engine oils are constantly being improved. Authorized Volkswagen dealers and authorized
Volkswagen Service Facilities are always up-to-date regarding new developments and changes.
Volkswagen therefore recommends that you have the engine oil changed by an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility.
NOTICE
x If you need to add oil and there is none available that meets the Volkswagen oil quality
standard your engine requires, you may add a total of no more than 1/2 quart (0.5 liter) of a
high-quality “synthetic” oil that meets ACEA A3 specifications and has a viscosity grade of
SAE SAE 5W-40 or SAE 5W-30.
x Use only a high quality engine oil that expressly complies with the Volkswagen oil quality
standard specified for your vehicle's engine. Using any other oil can cause serious engine
damage that will not be covered by any Volkswagen Limited Warranty.
x Do not mix any lubricants or other additives into the engine oil. Doing so can cause engine
damage! Damage caused by these kinds of additives are not covered by any Volkswagen
Limited Warranty.
Engine oil capacities

If you are uncertain in any way, have the work done by an authorized Volkswagen dealer or an
authorized Volkswagen Service Facility.
Serious personal injury may result from improperly performed work.
More information:
x Trailer towing
x Preparations for working in the engine compartment
x Parts, accessories, repairs and modifications
WARNING
Engine coolant is poisonous!
x Always keep the coolant in its original container stored in a safe place.
x To reduce the risk of poisoning, never store engine coolant in empty food or beverage
containers or in any other containers that might mislead someone into drinking from them.
x Always keep engine coolant out of reach of children.
x Always make sure there is enough of the correct coolant additive to provide proper
antifreeze protection at the coldest temperatures that can be expected where the vehicle will
be used.
x At extremely cold temperatures, the coolant could freeze, causing the vehicle to break
down. The heater would also not work, and vehicle occupants could be without protection at
subfreezing temperatures.
Coolant and coolant additives can pollute the environment. Collect leaking operating fluids and
dispose of them properly in accordance with applicable environmental laws and regulations.
Warning light and engine coolant temperature gauge

Fig. 150 Engine coolant temperature gauge in the instrument cluster: A Engine cold; B Normal temperature
range; C Warning zone.

Cleaning wheel rims
Care of rubber door and window seals
Deicing door lock cylinders
Undercoating
Cleaning the engine compartment
Regular and expert care helps to preserve the value of your vehicle. Such expert care may also be
one of the requirements of your New Vehicle Limited Warranty if corrosion repair or repainting is
necessary.
Vehicle care products are available from your authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
More information:
x CSC roof
x Preparations for working in the engine compartment
x Interior care and cleaning
x Parts, accessories, repairs and modifications
WARNING
Vehicle care products can be dangerous. Improper use can cause accidents, burns,
poisoning, or other serious personal injuries.
x Always store vehicle care products only in original containers that are securely closed.
x Always read and heed all the instructions and all WARNINGS on the package.
x To reduce the risk of poisoning, never use empty food or beverage containers that might
mislead someone into drinking from them.
x Always keep vehicle care products out of the reach of children.
x Always use such products outdoors or in well-ventilated areas, because harmful vapors
may be released when these products are used.
x Never use fuel, turpentine, engine oil, nail polish remover or other volatile fluids for
vehicle care. They are poisonous and highly flammable.
WARNING
Improper care and cleaning of vehicle components can impact the safety features of the
vehicle and cause severe injuries.
x Always clean and maintain vehicle components according to manufacturer's instructions.
x Only use approved or recommended cleaners.
NOTICE
Vehicle care products containing solvents can damage plastics and other vehicle the materials.
Wash the vehicle only at specifically designated wash locations to help prevent water
contaminated with oil, grease and fuel from entering the storm drain sewer system. In some areas it is
against the law to wash motor vehicles anywhere than other than at specified designated car washing
locations.