2013 VOLKSWAGEN EOS service

For one-touch closing: Pull the switch for the window up briefly as far as it goes.
For one-touch opening: Press the switch for the window down briefly as far as it goes.
Stopping automatic movement: Pull/press the switch again.
Reactivating the one-touch feature
If the vehicle battery is disconnected or dead and the windows are not completely closed, the one-
touch feature will not work and must be reactivated:
x Close all windows and doors.
x Insert the vehicle key into the door lock and turn and hold the key for more than 2 seconds in the
direction of lockin, Manually unlocking and locking the driver door.
x Release the key and then again turn and hold it in locking direction for more than 2 seconds. The
one-touch feature is now reactivated.
The one-touch feature can be reactivated for one or more windows at the same time.
Convenience closing
The convenience closing feature lets you close the windows and the power sunroof as follows:
x Manual locking: lock the vehicle with the vehicle key bit in the driver door and keep the key turned
in the locking position to close all windows and the power sunroof
Convenience closing first closes the windows and then the power sunroof.
WARNING
Improper use of power windows can result in serious personal injury.
x Never let anyone get in the way of a power window when closing it.
x When locking the vehicle from the outside, make sure that no one, especially children,
remains in the vehicle when the CSC roof is closed. The windows will not open in case of an
emergency.
x Always take the key with you when you leave the vehicle. You can still use the power
windows for several minutes after the ignition is switched off as long as the driver or
passenger door has not been opened.
NOTICE
The windows must go down slightly when you unlock the vehicle. Otherwise the windows and
seals could be damaged when opening the doors.
If the power windows malfunction, the one-touch feature, as well as pinch protection may not
work properly. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility right
away.

x Towing
WARNING
Serious injury may result from driving when the CSC roof has not properly locked into place
or when the process of opening or closing the roof is incomplete.
x Never drive if the CSC roof is not either completely open or completely closed and locked
– unless you must move the vehicle to a safe place away from traffic. In this case:
– Do not drive any faster than a slow walk. Even at low speeds, air resistance can twist
or deform the roof or tear it off completely, endangering vehicle occupants and others.
NOTICE
x To help prevent damage, remove ice and snow from the CSC roof before opening it in winter
weather.
NOTICE
x Volkswagen advises against all unauthorized changes to the CSC roof controls or to the
way the roof opens and closes.
x Damage to the CSC roof system caused by changes to the CSC roof system controls will
not be covered by any Volkswagen Limited Warranty. The terms and conditions of your
Volkswagen Limited Warranties are in the ⇒ Booklet Warranty and Maintenance.
x The CSC roof has been designed to be opened and closed only when the vehicle is stopped.
As your vehicle was manufactured, the roof cannot be opened or closed when the vehicle is
being driven, for example, at low speeds. Roof operation even at low speeds can cause the
roof to be deformed and damaged because of the increased forces from wind resistance. Wind
resistance can also cause parts of the linkages and the hydraulic system to wear prematurely,
and could even cause parts of the roof to separate and fall into the vehicle or onto the roadway
or onto another vehicle.
x The CSC roof has been designed to open and close only when the lever on the center
console ⇒ fig. 32 is pulled/pushed and held in that position until the roof has opened / closed
completely. Releasing the lever stops roof movement. A chime sounds when the roof is
moving. As your vehicle was manufactured, the roof cannot be operated in a one-touch up or
down mode. The roof was designed this way for your safety and that of your passengers. One-
touch operation would make it possible for the driver to leave the vehicle unsupervised while
the roof, rear lid, and windows move into position. This would increase the risk of vehicle
damage and personal injury to bystanders, especially to children.
x If the way the CSC roof works on your vehicle has been changed from the way it was
manufactured, we urge you to have your authorized Volkswagen dealer or authorized
Volkswagen Service Facility change it back so that it will only open and close as originally
manufactured. Mechanical changes and changes to the vehicle software must be entered in the
⇒ Booklet Warranty and Maintenance.
Indicator light

Lights
up Possible cause Proper response
CSC roof is opening or closing. Wait until the CSC roof has fully opened or
fully closed.


Flashes Possible cause Proper response

The CSC roof opening or closing process
is not finished or there is a CSC roof
malfunction.
Check if the opening or closing process has
finished. If necessary, end the process using
the convertible top button 65, Opening and
closing the CSC roof
Check if all technical requirements are met. If
not, take the necessary steps to meet the
technical requirements , General information.
Check if there is a malfunction in the CSC
roof. If necessary, correct the malfunction or
have the system checked by your authorized
Volkswagen dealer or authorized Volkswagen
Service Facility 69, What to do when the
CSC roof stops or will not move.

Messages in the instrument cluster display
When the ignition is switched on, the indicator lights come on briefly for a function check. They go out
after a few seconds.

Display text Proper response
Trailer:
No convert. top
operation!
Unhitch trailer.
Close luggage compartment
cover!
Flip down the inside luggage compartment cover . Make sure
that it has locked into place.
Speed too high! Stop the vehicle at an appropriate spot. The CSC roof can only
be operated when the vehicle is not moving
Close trunk lid! Close the luggage compartment lid . The CSC roof can only be
operated when the luggage compartment lid is closed . Use
emergency procedure to close the open CSC roof if necessary
Obstacle in rear area! Remove any obstacles behind the vehicle or move the vehicle
forward so as to have enough room for the luggage
compartment lid to swing out.
Close sliding roof! Close the power sunroof. While doing so, make sure that it is
working properly. If necessary, see an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Close side windows! Close the windows. Make sure the power windows are
operating properly. If necessary, see an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Error:
convertible top
Service!
See an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. The CSC roof will not go up or
down if a system component malfunctions.

Display text Proper response
Error:
Open convertible top!
Open the CSC roof
Error:
Close convertible top!
Close the CSC roof
Low voltage:
Please start engine!
The vehicle battery is drained to the point that it cannot provide
the power needed to completely open or close the CSC roof.
Start the engine, by jump-starting if necessary . Open or close
the CSC roof while the engine is running. Volkswagen
recommends taking a longer drive afterwards to recharge the
vehicle battery.
Temperature too high
Sliding roof! or
Temperature too high
Convertible top!
Wait for a short time until the hydraulic and electrical unit cool
down; they may have overheated. Opening and closing the
CSC roof with great frequency may cause the hydraulic and
electrical unit to overheat. Overload protection disables the roof
until the unit cools down.
Convertible top open The message and an acoustic signal confirm that the CSC roof
is completely open or closed. Convertible top closed
Convertible top not
functional.
Owners Manual!
Check the outside temperature shown in the instrument cluster
display. At temperatures below +5 °F (-15 °C) you can close
the CSC roof, but not open it.
Have the system checked by an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. There is a
malfunction in an ECU. It is not possible to open or close the
roof. Use emergency procedure to close an open CSC roof if
necessary

The instrument cluster displays and their arrangement may vary depending on the vehicle model
and engine. For displays without warning and information messages, malfunctions are only signaled
with indicator lights.
General information

Fig. 31 The CSC roof folds down into the luggage compartment when you open the roof (put the roof down).

WARNING
The Automatic Rollover Support System can cause serious injuries if persons or objects are
in the way when it deploys.
x Never use accessory seat covers or protective covers that block the rollover protection
deployment area.
x Every rear seat passenger must be properly seated on a seat of his or her own and must
stay in a proper seating position at all times.
x Always keep the area around the supports free of anything that could interfere with their
deployment or fly about and injure occupants when the supports deploy.
x Never take the covers off the Automatic Rollover Support System.
x Never attach a child seat, child restraints, straps, or anything else to the rollover
protection supports.
WARNING
If there is a system malfunction, the Automatic Rollover Support System may cause serious
injuries by not deploying properly, by not deploying at all, or by deploying unexpectedly.
x If a malfunction exists in the system, have it checked immediately by an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility. A malfunction exists in the
system if the indicator light:
– does not come on when the ignition is turned on;
– does not go out about 5 seconds after you start the engine;
– goes out after switching on the ignition and then comes back on again;
– comes on or flickers when you are driving.
NOTICE
If deployed, the Automatic Rollover Support System can damage the CSC roof when opening
or closing the top.
x Do not open or close the CSC roof if the Automatic Rollover Support System has deployed.

WARNING
Closing the sunroof without pinch protection can cause severe injuries.
x Always be careful when closing the sunroof.
x Always make sure that no one is in the way when overriding pinch protection to close the
sunroof.
x Pinch protection does not prevent fingers or other body parts from being pressed against
the roof frame, thereby causing injury.
If the power sunroof malfunctions, pinch protection may not function properly. See an authorized
Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Wind deflector

Fig. 37 Wind deflector in the windshield frame.

DANGER
20 mm button cells and other lithium batteries will cause serious personal injury and even
death within a short time if swallowed.
x Always keep hand-held remote control devices with batteries, spare batteries, as well as
dead button cell and larger 20 mm batteries out of the reach of children.
x Get medical attention immediately if you suspect that a battery has been swallowed.
WARNING
Improper use of the HomeLink® Universal Transmitter can cause serious or even fatal
personal injury.
x Garage doors operate with enough force to cause serious personal injury.
x Never let anyone get in the way of a garage door when it is opening or closing.
x When programming the HomeLink® Universal Transmitter, you may be operating a garage
door or estate gate. Always make sure that people and objects are out of the way to help
prevent serious personal injury or property damage.
x When operating the “training” button on a garage door opener with a rolling code, you will
need to stand on a ladder or step-stool. Always take extra precautions to prevent falls and
serious injury.
x Never use the HomeLink® Universal Transmitter with any garage door opener that does
not have the safety stop-and-reverse feature, as required by federal safety standards. This
includes any garage door opener model manufactured before April 1, 1982.
x A garage door opener that cannot detect an object, signaling the door to stop and reverse,
does not meet current federal safety standards. Using a garage door opener without these
features increases the risk of serious injury or death.
x Follow the installation manual and the included safety information from the manufacturer
when using the remote-controlled garage door opener or electrical drive.
NOTICE
The wrong batteries can damage the hand-held remote control. Replace a dead battery with
one that has the same voltage, size, and specifications.
Please dispose of old batteries properly and in an environmentally responsible manner. Always
keep them out of the reach of children.
Certain batteries used in hand-held remote controls are classified as Perchlorate Material.
Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal
requirements regarding proper disposal. Authorized Volkswagen dealers and authorized Volkswagen
Service Facilities are familiar with the requirements, and we recommend that you have them perform
this service for you.

WARNING
A wet seat can cause the seat heating to malfunction and increase the risk of serious burns.
x Always make sure the seats are dry before using the seat heating.
x Never sit on the seat with wet clothes.
x Never put damp or wet things including clothes on the seat.
x Never spill liquids on the seats.
NOTICE
x To help prevent damage to electrical and other parts in the seat, do not kneel on the front
seats or apply concentrated pressure to a small area of the seat or backrest.
x Liquids, sharp objects and things that do not let the heat in the seat escape into the air,
including, for example, a child restraint, a blanket, or seat covers on the seat can damage seat
heating.
x If you smell an odor, immediately shut off seat heating and have it checked by an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
x Never install leather upholstery on a vehicle with seat heating that originally had cloth
upholstery. The seat heating elements for seats with cloth seats will overheat if the cloth
upholstery is replaced with leather upholstery.
Switch off seat heating when it is not needed to help reduce unnecessary fuel consumption.