2013 VOLKSWAGEN CC remote

Remote Vehicle Access – Interact with your vehicle through your
Volkswagen Car-Net iPhone® or Android® app, computer or a
Volkswagen Car-Net Customer Specialist (text and data rates apply).
Diagnostics & Maintenance – Manage your vehicle health with
diagnostic checks and service scheduling.
You can access Volkswagen Car-Net services via your Volkswagen
Car-Net iPhone® or Android® app (text and data rates apply) and the
Volkswagen Car-Net website (http://www.vw.com/carnet). If you have
a question or would like to subscribe, please either press the • button
in your vehicle or contact the Volkswagen Car-Net Response Center
at 1-877-820-2290. For more information or to log on to your
Volkswagen Car-Net account, visit http://www.vw.com/carnet.
Note: Please review the Volkswagen Car-Net Terms of Service and
Privacy Policy at http://www.vw.com/carnet.
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6
months, starting from the date of new vehicle sale, without activating
a trial or paid subscription.
The Manual Emergency Call service and all other Volkswagen Car-
Net features require a trial or paid subscription. To begin your trial or
paid subscription, authentication and activation are required. For
more information, please visit the website
(http://www.vw.com/carnet), press the • button in the 3-button mod-
ule in your vehicle or contact the Volkswagen Car-Net Response
Center at 1-877-820-2290.
The LED light in the 3-button module will be green during the trial
period and whenever you have an active subscription. The LED light
will go off if the trial period is over and the customer has not sub-
scribed to the Volkswagen Car-Net services. The LED light will be red
only during a VW Car-Net hardware malfunction or fault ⇒ 3-button
module.
Once a trial or paid Volkswagen Car-Net subscription has been
activated, please advise all who use the vehicle that different
kinds of data can be sent and received automatically by the ve-
hicle, including speed, location and more.

Safe & Secure:
Feature Description
Roadside
Assistance
Press the > button in the 3-button module:
The vehicle will connect directly to the
Volkswagen Roadside Assistance Call Center.
The vehicle’s location is also transmitted in
order to more quickly provide assistance.
Stolen Vehicle Lo-
cation Assistance
For use by law en-
forcement authori-
ties only. See
Terms of Service at
www.vw.com/carnet
for details.
After you have reported your vehicle as stolen
to law enforcement, you may provide the case
information to the Volkswagen Car-Net Re-
sponse Center. Once the information has been
verified, the VW Car-Net Customer Specialist
will be able to provide law enforcement with
vehicle location data sent by the VW Car-Net
module.


Family Guardian:
Feature Description
Boundary
Alert
By logging on to your Volkswagen Car-Net account,
you can designate an area on a map as a “virtual
fence.” The vehicle owner can then choose notification
channels (text message or email) for receiving alerts
when the vehicle crosses the defined boundary (texts
and data rates apply).
Speed Alert
Volkswagen Car-Net can be configured to inform the
vehicle owner whenever the vehicle exceeds a speed
set by the owner. The owner can select to be informed
through multiple channels, including text messages
and email (text and data rates apply).


Remote Vehicle Access:

Feature Description
Remote
Door Unlock
You can send a request to unlock the vehicle doors
through your Volkswagen Car-Net iPhone® or An-
droid® app, the Volkswagen Car-Net website or by
calling the Volkswagen Car-Net Response Center
(text and data rates apply). If none of the vehicle
doors are opened within about 30 seconds, the car will
lock again.
Remote
Honk and
Flash
You can send a honk and flash signal to the car using
the Volkswagen Car-Net website or the VW Car-Net
iPhone® or Android® app (text and data rates apply).
The car will honk the horn and blink the headlights
and emergency flashers for up to 10 seconds.
Last Parked
Location
You can locate your last parked location using your
Volkswagen Car-Net iPhone® or Android® app (text
and data rates apply).
Destinations
Only appli-
cable for
vehicles
equipped
with a facto-
ry-installed
navigation
system.
Points of Interest (POIs) or other destinations can be
imported remotely into the factory-installed navigation
system (if equipped) from a computer or the
Volkswagen Car-Net iPhone® or Android® app (text
and data rates apply). These destinations can be
called up and used by the navigation system.
Destination
Download
Only appli-
cable for
vehicles
equipped
with a facto-
ry-installed
navigation
system.
Press the • button in the 3-button module: The vehi-
cle will connect directly to the Volkswagen Car-Net
Response Center where a Volkswagen Car-Net Cus-
tomer Specialist will assist with destinations. The ad-
dress of a dealer’s location can also be sent by the
Customer Specialist to your factory-installed naviga-
tion system (if equipped).

Remote Vehicle Access:
Feature Description
Remote
Status
Check
Current information about the vehicle can be viewed
through a computer or your Volkswagen Car-Net iPh-
one® or Android® app (text and data rates apply). You
can find out if the doors, luggage compartment and
engine hood are open or closed, whether the car lights
are on or off, the level of fuel in the tank, when the
vehicle needs to be serviced next and more.


Diagnostics & Maintenance:
Feature Description
Dealer
Scheduling
Press the • button in the 3-button module: The vehi-
cle will initiate a call to the Volkswagen Car-Net Re-
sponse Center where a Volkswagen Car-Net Custom-
er Specialist will connect you with an authorized
Volkswagen dealer to schedule your service appoint-
ment. The address of the dealer’s location can also be
sent by the Customer Specialist to your factory-
installed navigation system (if equipped).
Vehicle
Health
Report
View a vehicle health report to proactively manage
maintenance and other services and to receive up-to-
date diagnostics in a monthly email report or by im-
mediate request.

WARNING
Improper use of vehicle keys can result in serious personal in-
jury.
Always take the key with you when you leave the vehicle. It
can be used to start the engine and operate vehicle systems
such as the power windows, leading to serious personal injury.
Children or other unauthorized persons could also lock the
doors and the luggage compartment.
Never leave children, disabled persons, or anyone who can-
not help themselves in the vehicle. The doors can be locked
with the remote control vehicle key. This could leave people
trapped in the vehicle in an emergency. Depending on the time
of year, people trapped in the vehicle can be exposed to very
high or very low temperatures.
A closed vehicle can become very hot or very cold, depend-
ing on the season. Particularly in the summer, heat buildup in
the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher
than the outside temperatures. Temperatures can quickly reach
levels that can cause unconsciousness and death, particularly
to small children.
Never remove the key from the ignition switch while the vehi-
cle is moving or rolling to a stop. The steering wheel will lock
and you will not be able to steer or control the vehicle.
Remote control vehicle keys

Fig. 20 Remote control vehicle key with panic button.

You can obtain additional or duplicate remote control vehicle keys
from authorized Volkswagen dealers, authorized Volkswagen Service
Facilities, and from certain independent repair facilities and lock-
smiths which are qualified to make remote control vehicle keys.
Each vehicle key must be programmed by an authorized Volkswagen
dealer or an authorized Volkswagen Service Facility in order for it to
work with your vehicle.
To find the nearest qualified independent repair facility, locksmith, or
Volkswagen dealer which can cut and code replacement vehicle
keys, call the VW Customer Care Hotline at 1-800-822-8987 or visit
http://www.vw.com and search for “replacement keys.”
Canadian customers can contact an authorized Volkswagen dealer or
Volkswagen Service Facility or call the Volkswagen Canada Custom-
er CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components.
Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless
you actually want to use the function in question. Since terrain and
conditions vary, pressing a button on the remote control vehicle key
when it is not necessary may unlock the vehicle or set off the panic
alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupt-
ed by interference from transmitters near the vehicle that use the
same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad
weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒ fig. 20 or the power
locking buttons⇒ Unlocking or locking the vehicle from the inside are
pushed repeatedly in quick succession, the power locking system is
switched off for a brief period to help keep it from being overloaded.
The vehicle is then unlocked for about 30 seconds. Unless a door or

the luggage compartment lid is opened in this span of time, the vehi-
cle is automatically locked afterwards.
Emergency key

Fig. 21 Remote control vehicle key (side view): Press the button 1
and remove emergency key 3 by the eyelet 2.

Locking and unlocking the luggage compartment pass-through ⇒ 
Seat functions.
Locking and unlocking the luggage compartment lid using the key
switch in the driver door ⇒ Driver door overview
Manually locking and unlocking the vehicle ⇒Emergency closing
and opening.
Reinserting the emergency key
Insert the emergency key (3) into the opening in the remote control
vehicle key.
Slide the emergency key in the direction opposite to the arrow until it
locks into place.
Indicator light in the remote control vehicle key

Fig. 22 Indicator light in the remote control vehicle key.