Remote Vehicle Access – Interact with your vehicle through your
Volkswagen Car-Net iPhone® or Android® app, computer or a
Volkswagen Car-Net Customer Specialist (text and data rates apply).
Diagnostics & Maintenance – Manage your vehicle health with
diagnostic checks and service scheduling.
You can access Volkswagen Car-Net services via your Volkswagen
Car-Net iPhone® or Android® app (text and data rates apply) and the
Volkswagen Car-Net website (http://www.vw.com/carnet). If you have
a question or would like to subscribe, please either press the • button
in your vehicle or contact the Volkswagen Car-Net Response Center
at 1-877-820-2290. For more information or to log on to your
Volkswagen Car-Net account, visit http://www.vw.com/carnet.
Note: Please review the Volkswagen Car-Net Terms of Service and
Privacy Policy at http://www.vw.com/carnet.
Subscription required
Automatic Crash Notification (ACN) may be engaged for up to 6
months, starting from the date of new vehicle sale, without activating
a trial or paid subscription.
The Manual Emergency Call service and all other Volkswagen Car-
Net features require a trial or paid subscription. To begin your trial or
paid subscription, authentication and activation are required. For
more information, please visit the website
(http://www.vw.com/carnet), press the • button in the 3-button mod-
ule in your vehicle or contact the Volkswagen Car-Net Response
Center at 1-877-820-2290.
The LED light in the 3-button module will be green during the trial
period and whenever you have an active subscription. The LED light
will go off if the trial period is over and the customer has not sub-
scribed to the Volkswagen Car-Net services. The LED light will be red
only during a VW Car-Net hardware malfunction or fault ⇒ 3-button
module.
Once a trial or paid Volkswagen Car-Net subscription has been
activated, please advise all who use the vehicle that different
kinds of data can be sent and received automatically by the ve-
hicle, including speed, location and more.
Feature Description
Remote
Door Unlock
You can send a request to unlock the vehicle doors
through your Volkswagen Car-Net iPhone® or An-
droid® app, the Volkswagen Car-Net website or by
calling the Volkswagen Car-Net Response Center
(text and data rates apply). If none of the vehicle
doors are opened within about 30 seconds, the car will
lock again.
Remote
Honk and
Flash
You can send a honk and flash signal to the car using
the Volkswagen Car-Net website or the VW Car-Net
iPhone® or Android® app (text and data rates apply).
The car will honk the horn and blink the headlights
and emergency flashers for up to 10 seconds.
Last Parked
Location
You can locate your last parked location using your
Volkswagen Car-Net iPhone® or Android® app (text
and data rates apply).
Destinations
Only appli-
cable for
vehicles
equipped
with a facto-
ry-installed
navigation
system.
Points of Interest (POIs) or other destinations can be
imported remotely into the factory-installed navigation
system (if equipped) from a computer or the
Volkswagen Car-Net iPhone® or Android® app (text
and data rates apply). These destinations can be
called up and used by the navigation system.
Destination
Download
Only appli-
cable for
vehicles
equipped
with a facto-
ry-installed
navigation
system.
Press the • button in the 3-button module: The vehi-
cle will connect directly to the Volkswagen Car-Net
Response Center where a Volkswagen Car-Net Cus-
tomer Specialist will assist with destinations. The ad-
dress of a dealer’s location can also be sent by the
Customer Specialist to your factory-installed naviga-
tion system (if equipped).
Remote Vehicle Access:
Feature Description
Remote
Status
Check
Current information about the vehicle can be viewed
through a computer or your Volkswagen Car-Net iPh-
one® or Android® app (text and data rates apply). You
can find out if the doors, luggage compartment and
engine hood are open or closed, whether the car lights
are on or off, the level of fuel in the tank, when the
vehicle needs to be serviced next and more.
Diagnostics & Maintenance:
Feature Description
Dealer
Scheduling
Press the • button in the 3-button module: The vehi-
cle will initiate a call to the Volkswagen Car-Net Re-
sponse Center where a Volkswagen Car-Net Custom-
er Specialist will connect you with an authorized
Volkswagen dealer to schedule your service appoint-
ment. The address of the dealer’s location can also be
sent by the Customer Specialist to your factory-
installed navigation system (if equipped).
Vehicle
Health
Report
View a vehicle health report to proactively manage
maintenance and other services and to receive up-to-
date diagnostics in a monthly email report or by im-
mediate request.
