Page 418 of 684

418 3-5. Other interior features
PRIUS PHV_OM_OM47787U_(U)
Safety Connect LED light IndicatorsWhen the “POWER” switch is turned to ON mode, the red indicator
light comes on for 2 seconds then turns off. Afterward, the green indi-
cator light comes on, indicating  that the service is active.
The following indicator light patter ns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing =  Safety Connect call in process
● Red indicator light (except at v ehicle start-up) = System malfunc-
tion (contact your Toyota dealer)
● No indicator light (off) = Safe ty Connect service not active
Safety Connect services
■ Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision,
the system is design ed to automatically call the response center.
The responding agent receives th e vehicle’s location and attempts
to speak with the vehicle occup ants to assess the level of emer-
gency. If the occupants are unable to communicate, the agent
automatically treats the call as an emergency, contacts the nearest
emergency services provider to  describe the situation, and
requests that assistance be sent to the location. 
         
        
        
     
        
        Page 425 of 684
425
4-1. Maintenance and care
PRIUS PHV_OM_OM47787U_(U)
4
Maintenance and care
■
Before car washes
Check that the fuel filler door and charging port lid on your vehicle are closed
properly.
■ Automatic car washes
● Fold the mirrors and remove the antenna before washing the vehicle.
Start washing from the front of the vehicle. Make sure to re-install the
antenna and extend the mirrors before driving.
● Brushes used in automatic car washes may scratch the vehicle surface
and harm your vehicle’s paint.
● Roof antenna, rear spoiler may not be washable in some automatic car
washes. There may also be an increased risk of damage to vehicle.
■ High pressure car washes ( P. 427)
Do not allow the nozzles of the car wash to come within close proximity \
of
the windows.  
         
        
        
     
        
        Page 441 of 684

441
4-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47787U_(U)
4
Maintenance and care
CAUTION
The engine compartment contains many mechanisms and fluids that may
move suddenly, become hot, or become electrically energized. To avoid death
or serious injury, observe the following precautions.
■
When working on the engine compartment
● Make sure that the indicator on the “POWER” switch and the “READY”
indicator are both off.
● Keep hands, clothing and tools away from the moving fan.
● Be careful not to touch the engine, power control unit, radiator, exhaust
manifold, etc. right after driving as they may be hot. Oil and other fluids
may also be hot.
● Do not leave anything that may burn easily, such as paper and rags, in the
engine compartment.
● Do not smoke, cause sparks or expose an open flame to fuel. Fuel fumes
are flammable.
■ When working near the electric c ooling fans or radiator grille
Be sure the “POWER” switch is off.
With the “POWER” switch in ON mode, the electric cooling fans may auto-
matically start to run if the air conditioning is on and/or the coolant tempera-
ture is high. ( P. 466)
■ Safety glasses
Wear safety glasses to prevent flying or falling material, fluid spray, etc. from
getting in your eyes.
NOTICE
■If you remove the air cleaner filter
Driving with the air cleaner filter removed may cause excessive engine wear
due to dirt in the air. 
         
        
        
     
        
        Page 446 of 684

446 4-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47787U_(U)
CAUTION
■When raising your vehicle
Make sure to observe the following precautions to reduce the possibility of
death or serious injury:
● When using a floor jack, follow the instructions of the manual provided with
the jack.
● Do not use the jack that was supplied with your vehicle.
● Do not put any part of your body underneath the vehicle when it is sup-
ported only by the floor jack.
● Always use floor jack and/or automotive jack stands on a solid, flat, level
surface.
● Do not start the hybrid system while the vehicle is supported by the floor
jack.
● Stop the vehicle on level, firm ground, firmly set the parking brake and shift
the shift position to P.
● Make sure to set the floor jack properly at the jack point.
Raising the vehicle with an improperly positioned floor jack will damage
the vehicle and may cause the vehicle to fall off the floor jack.
●Lift up the vehicle using a floor jack
such as the one shown in the illustra-
tion. 
         
        
        
     
        
        Page 456 of 684

456 4-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47787U_(U)
CAUTION
■Using the tire jack
Improper use of the tire jack may cause the vehicle to suddenly fall off
the jack, leading to death or serious injury.
Observe the following precautions:
●Do not use the tire jack for any purpose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat
tire. 
Do not use it on other vehicles, and do not use other tire jacks for
replacing tires on this vehicle.
●Always check that the tire jack is  securely set to the jack point.
●Do not put any part of your body under the vehicle while it is supported
by the jack.
●Do not start or run the hybrid system  while your vehicle is supported by
the jack.
●Do not raise the vehicle while someone is inside.
●When raising the vehicle, do not put an object on or under the jack.
●Do not raise the vehicle to a hei ght greater than that required to
replace the tire.
●Use a jack stand if it is necessary to get under the vehicle.
Take particular care when lowering the vehicle to ensure that no one
working on or near the vehicle may be injured. 
         
        
        
     
        
        Page 473 of 684

473
4-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47787U_(U)
4
Maintenance and care
■
After charging/reconnecting the 12-volt battery
● Unlocking the doors using the smart key system may not be possible
immediately after reconnecting the 12-volt battery. If this happens, use
the wireless remote control or the mechanical key to lock/unlock the
doors.
● Start the hybrid system with the “POWER” switch in ACCESSORY mode.
The hybrid system may not start with the “POWER” switch turned off.
However, the hybrid system wi ll operate normally from the second
attempt.
● The “POWER” switch mode is recorded by the vehicle. If the 12-volt bat-
tery is reconnected, the vehicle will return the “POWER” switch mode to
the status it was in before the 12-volt battery was disconnected. Make
sure to turn off the power before disconnect the 12-volt battery. Take
extra care when connecting the 12-volt battery if the “POWER” switch
mode prior to discharge is unknown.
● Restart the hybrid system, depress the brake pedal, and confirm that it is
possible to shift into each shift position.
If the system will not start even after multiple attempts at all methods above,
contact your Toyota dealer. 
         
        
        
     
        
        Page 523 of 684
When trouble arises5
523
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5-1. Essential informationEmergency flashers .........  524
If your vehicle needs to be towed ........................  525
If you think something  is wrong .........................  532
5-2. Steps to take in an  emergency
If a warning light turns  on or a warning buzzer 
sounds ...........................  533
If a warning message  is displayed ....................  546
If you have a flat tire.........  566
If the hybrid system will  not start ..........................  588
If you lose your keys ........  590
If the electronic key does  not operate properly.......  591
If the 12-volt battery is  discharged .....................  594
If your vehicle  overheats .......................  600
If the vehicle becomes  stuck ..............................  605
If your vehicle has to be  stopped in an 
emergency .....................  607 
         
        
        
     
        
        Page 530 of 684
530 5-1. Essential information
PRIUS PHV_OM_OM47787U_(U)
CAUTION
■Caution while towing
● Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelets and the cables or chains. Always
be cautious of the surroundings and other vehicles while towing.
● Do not turn the “POWER” switch off. 
This may lead to an accident as the front wheels will be locked by the
parking lock.
● If the hybrid system is off, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing. This
may lead to accidents that cause serious injury or even death.