Page 448 of 556

448 5-2. Steps to take in an emergency
(U.S.A. only)Indicates that all 
maintenance is 
required to corre-
spond to the driven 
distance on the main-
tenance schedule
*1Perform the necessary 
maintenance.
Please reset the main-
tenance data after the 
maintenance is per-
formed.(
P. 351)
Comes on approxi-
mately 5000 miles 
(8000 km) after the 
maintenance data has 
been reset
(The indicator will not 
work properly unless 
the maintenance data 
has been reset)
  Indicates that the 
hybrid system has 
overheated
A buzzer also sounds.
This message may be 
displayed when driv-
ing under severe oper-
ating conditions. (For 
example, when driv-
ing up a long steep 
hill.) Stop and check.
(
P. 482)
 (Flashes) Indicates that the 
hybrid battery (trac-
tion battery) is low
A buzzer also sounds. When stopping the 
vehicle for a long period 
of time, shift the shift 
lever to P. The hybrid 
battery (traction battery) 
cannot be charged with 
the shift position in N.
Warning messageDetailsCorrection procedure 
         
        
        
     
        
        Page 449 of 556

5
When trouble arises
449
5-2. Steps to take in an emergency
 (Flashes)
Indicates that the 
hybrid battery (trac-
tion battery) power 
has dropped because 
a long period of time 
has elapsed after 
shifting the shift lever 
to N
A buzzer also sounds. Shift the shift lever to P 
and restart the hybrid 
system when starting 
the vehicle.
 (Flashes) Indicates that the 
driver’s door was 
opened with the shift 
position in N, D or B
A buzzer also sounds. Shift the shift lever to P.
(Flashes) Indicates that the 
accelerator pedal is 
depressed while the 
shift position is in N
A buzzer also sounds. Release the accelera-
tor pedal and shift the 
shift lever to D, B or R.
(Flashes) Indicates that the 
engine switch is 
turned to the “ACC” 
or “LOCK” position 
(vehicles without a 
smart key system) or 
the “POWER” switch 
is turned to ACCES-
SORY mode or turned 
off (vehicles with a 
smart key system) 
and the driver's door 
is opened while the 
lights are turned on
A buzzer also sounds. Turn the lights off.
Warning messageDetailsCorrection procedure 
         
        
        
     
        
        Page 450 of 556
450 5-2. Steps to take in an emergency
Indicates that the EV 
drive mode is not 
available
*2
A buzzer also sounds.
The reason the EV 
drive mode is not 
available (the vehicle 
is idling, battery 
charge is low, speed is 
higher than the EV 
drive mode operating 
speed range, acceler-
ator pedal is 
depressed too much) 
may be displayed.Use the EV drive mode 
when it becomes avail-
able.
(Flashes 3 
times) Indicates that the EV 
drive mode has been 
automatically can-
celled
*2
A buzzer also sounds.
The reason the EV 
drive mode is not 
available (the battery 
charge is low, speed is 
higher than the EV 
drive mode speed 
range, accelerator 
pedal is depressed too 
much) may be dis-
played.
Drive the vehicle for a 
while.
*1: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s
Manual Supplement” for the maintena nce interval applicable to your
vehicle.
*2: For the EV drive mode operating conditions: P. 170
Warning messageDetailsCorrection procedure 
         
        
        
     
        
        Page 457 of 556
5
When trouble arises
457
5-2. Steps to take in an emergency
Once
The electronic 
key has a low 
battery.Replace the 
electronic key 
battery. 
(
P. 399)
Once
(Flashes)The driver's 
door was 
opened and 
closed with the 
“POWER” 
switch turned off 
and then the 
“POWER” 
switch was put 
in ACCES-
SORY mode 
twice without 
the hybrid sys-
tem being 
started.
Press the 
“POWER” 
switch while 
depressing the 
brake pedal.
During a hybrid 
system starting 
procedure in the 
event that the 
electronic key 
was not func-
tioning properly 
( P. 475), the 
“POWER” 
switch was 
touched with 
the electronic 
key.  Press the 
“POWER” 
switch within 10 
seconds of the 
buzzer sound-
ing.
Interior
buzzerExterior buzzerWarning messageDetailsCorrection procedure 
         
        
        
     
        
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5
When trouble arises
471
5-2. Steps to take in an emergency
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on the
situation. Check the following and  perform the appropriate proce-
dure: 
■ The hybrid system will not start even though the correct
starting procedure is being followed. ( P. 158, 162)
One of the following may be the cause of the problem:
● Vehicles with a smart key system: The electronic key may not
be functioning properly. ( P. 475)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 105)
● Vehicles with immobilizer sy stem: There may be a malfunc-
tion in the immobilizer system. ( P.  1 1 0 )
● There may be a malfunction in the steering lock system.
● Vehicles with a smart key syst em: The hybrid system may be
malfunctioning due to an electrical problem such as an open
circuit or a blown fuse. However, depending on the type of
malfunction, an interim measure is available to start the hybrid
system. ( P. 472)
■ The interior lights and headlights are dim, or the horn does
not sound or sounds at a low volume.
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 477)
● The 12-volt battery terminal c onnections may be loose or cor-
roded. 
         
        
        
     
        
        Page 472 of 556
472 5-2. Steps to take in an emergency
Emergency start function (vehicles with a smart key system)When the hybrid system does not start, the following steps can be
used as an interim measure to start the hybrid system if the
“POWER” switch is functioning normally: Shift the shift lever to P.
Set the parking brake.
Turn the “POWER” switch to ACCESSORY mode.
Press and hold the “POWER” switch for about 15 seconds
while depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have  the vehicle inspected by your
Toyota dealer.
■ The interior lights and headlights do not turn on, or the horn
does not sound.
One of the following may be the cause of the problem:
●One or both of the 12-volt ba ttery terminals may be discon-
nected.
● The 12-volt battery may be discharged. ( P. 477)
Contact your Toyota dealer if the problem cannot be repaired, or if
repair procedures are unknown.
STEP1
STEP2
STEP3
STEP4 
         
        
        
     
        
        Page 475 of 556

5
When trouble arises
475
5-2. Steps to take in an emergency
If the electronic key does not operate properly (vehicles with a smart key system)
Locking and unlocking the doorsUse the mechanical key (P.
44) in order to perform the fol-
lowing operations (driver’s door
only):
Unlocks the doors
Locks all the doors
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 5 seconds
unlocks the other doors.
Starting the hybrid system
Ensure that the shift lever is in P and depress the brake pedal. Touch the Toyota emblem side of
the electronic key to the
“POWER” switch.
When the electronic key is
detected, a buzzer sounds and
the “POWER” switch will turn to
ON mode. 
If communication between the electronic key and vehicle is inter-
rupted (P. 55) or the electronic key  cannot be used because the
battery is depleted, the smart key system and wireless remote con-
trol cannot be used. In such cases,  the doors can be opened and the
hybrid system can be started by  following the procedure below.
STEP1
STEP2 
         
        
        
     
        
        Page 476 of 556

476 5-2. Steps to take in an emergency
Firmly depress the brake pedal and check that   is dis-
played on the multi-information display.
Press the “POWER” switch.
In the event that the “POWER” swit ch still cannot be operated, con-
tact your Toyota dealer.
■ Stopping the hybrid system
Shift the shift lever to P and press the “POWER” switch as you normally do
when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 399)
■ Changing “POWER” switch modes
Release the brake pedal and press the “POWER” switch in   above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 164)
■ If the doors cannot be locked or  unlocked by the smart key system
Lock and unlock the doors by the mechanical key or wireless remote contr\
ol.
■ When the electronic key does not work properly
Check if battery-saving mode is set. If it is set, cancel the function. 
(P. 54)
STEP3
STEP4
STEP3