(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Ben zCustomer
Assistance Center.
US Ao nly:alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g .iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the DoorsLocked Remotely message appears in the
multifunction display. USA only: alternatively, the vehicle can be
locked via:
R
the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance center is
automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for Features
271Stowage and features Z
setting can be corrected at a qualified
specialist workshop.
Have service work carried out as described
in the Maintenance Booklet. This may
otherwise lead to increased wear and
damage to the major assemblies or the
vehicle.
Aq ualified specialist workshop, e.g. an
authorized Mercedes-Ben zCenter, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example.
Special service requirements Arduous operating conditions or increased
loads on the vehicle will require some service
work to be performed more often than for a
vehicle in normal use. Such arduous
conditions include regular city driving with
frequent intermediate stops and use in
mountainous terrain or on poor road
surfaces.
For example, if the vehicle is used under
arduous operating conditions, have air filters,
engine oil and oil filters changed frequently
and chec kthe wheels often.F urther
information can be obtaine dataqualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
Driving abroad An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center. Care
Notes on care
G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the particular container
.Always open your
vehicle's doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosio nofthe brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz. Care
281Maintenance and care Z
X
Stop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
X Switch on the hazard warning lamps.
X Secure the vehicle against rolling away
(Y page 155).
X Bring the front wheels into the straight-
ahead position.
X Switch off the engine.
X Vehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.
X Vehicles with KEYLESS-GO: openthe
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 136).
X All occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.
X Make sure that no one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to
traffic conditions when doing so.
X Close the driver's door. MOExtended tires (tires with run-flat
properties) G
WARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when
cornering, accelerating quickly and when
braking. There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle. Stop driving in emergency mode if:
R
you hear banging noises.
R the vehicle starts to shake.
R you see smoke and smell rubber.
R ESP ®
is intervening constantly.
R there are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case.
With MOExtended tires (tires with run flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tires.
MOExtended tires may only be used in
conjunction with an active tire pressure loss
warning system or with an active tire pressure
monitor.
The maximum driving distance is
approximately 50 miles (80 km) when the
vehicle is partially laden, and approximately
18 miles (30 km) when the vehicle is fully
laden.
In addition to the vehicle load, the driving
distance possible depends upon:
R Speed
R Road condition
R Outside temperature
The driving distance possible in run-flat mode
may be reduced by extreme driving
conditions/maneuvers, or it can be increased
through a moderate style of driving.
The maximum permissible distance which
can be driven in run-flat mode is counted from
the moment the tire pressure loss warning
appears in the multifunction display.
You must not exceed a maximum speed of
50 mph (80 km/h).
i When changing or replacing one or all of
the tires, note the label "MOExtended".
Take note also of the size specified for the
vehicle. 292
Flat tireBreakdown assistance
The tire pressure loss warning system can
only give reliable warnings if you have set
the correct tire pressure. If an incorrect tire
pressure is set, these incorrect values will
be monitored.
X Observe the notes on tire pressure
(Y page 311).
X Make sure that the SmartKey is in
position 2(Y page 135) in the ignition lock.
X Press 0002or0005 on the steering wheel
to select the Serv. menu.
X Press the 0003or0004 button to select
Tire Pressure .
X Press the 000Bbutton.
The Run Flat Indicator Active Press 'OK' to Restart message
appears in the multifunction display.
If you wish to confirm the restart:
X Press the 000Bbutton.
The Tire Pressure Now OK? message
appears in the multifunction display.
X Press the 0003or0004 button to select
Yes .
X Press the 000Bbutton.
The Run Flat Indicator Restarted message appears in the multifunction
display.
After a teach-in period, the tire pressure
loss warning system will monitor the set
tire pressures of all four tires.
If you wish to cancel the restart:
X Press the 0007button.
or
X If the Tire Pressure Now OK? message
appears, use 0003or to
select 0004Cancel .
X Press the 000Bbutton.
The tire pressure values stored at the last
restart will continue to be monitored. Tire pressure monitor (USA only)
Important safety notes G
WARNING
Each tire, including the spare (if provided),
should be checked at least once a month
when cold and inflated to the pressure
recommended by the vehicle manufacturer
on the Tire and Loading Information placard
on the driver's door B-pillar or the tire
pressure label on the inside of the fuel filler
flap. If your vehicle has tires of a different size
than the size indicated on the Tire and Loading
Information placard or the tire pressure label,
you should determine the proper tire pressure
for those tires.
As an added safety feature, your vehicle has
been equipped with a tire pressure monitoring
system (TPMS) that illuminates a low tire
pressure telltale when one or more of your
tires are significantly underinflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and check
your tires as soon as possible, and inflate
them to the proper pressure. Driving on a
significantly underinflated tire causes the tire
to overheat and can lead to tire failure.
Underinflation also reduces fuel efficiency
and tire tread life, and may affect the vehicle's
handling and stopping ability.
Please note that the TPMS is not a substitute
for proper tire maintenance, and it is the
driver's responsibility to maintain correc ttire
pressure, even if underinflation has not
reached the level to trigger illumination of the
TPMS low tire pressure telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate if the
system is not operating properly. The TPMS
malfunction indicator is combined with the
low tire pressure telltale. When the system
detects a malfunction, the warning lamp will
flash for approximately a minute and then
remain continuously illuminated. This
sequence will be repeated every time the 316
Tire pressureWheels and tires
X
Vehicles with KEYLESS-GO: openthe
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 136).
X If included in the vehicle equipment, take
the tire-change tool kit out of the vehicle.
X Secure the vehicle to prevent it from rolling
away.
i Due to differences in vehicle equipment,
not all vehicles are equipped with a tire-
change tool kit. For information on which
tools are required to perform a wheel
change on your vehicle, consult an
authorized Mercedes-Ben zCenter.
Necessary wheel-changing tools can
include, for example:
R Jack
R Wheel chock
R Lug wrench
Securing the vehicle to prevent it from
rolling away If your vehicle is equipped with a wheel chock,
it can be found in the tire-change tool kit
(Y page 291).
The folding wheel choc kis an additional
securing measure to prevent the vehicle from
rolling away, for example when changing a
wheel. X
Fold both plates upwards 0003.
X Fold out lower plate 0004.
X Guide the lugs on the lower plate fully into
the openings in base plate 0024. Securing the vehicle on level ground
X
On level ground: place chocks or other
suitable items under the front and rear of
the wheel that is diagonally opposite the
wheel you wish to change. Securing the vehicle on slight downhill gradients
X
On light downhill gradients: place
chocks or other suitable items in front of
the wheels of the front and rear axle.
Raising the vehicle G
WARNING
If you do not position the jack correctly at the
appropriate jacking point of the vehicle, the
jack could tip over with the vehicle raised.
There is a risk of injury.
Only position the jack at the appropriate
jacking point of the vehicle. The base of the Changing
awheel
331Wheels and tires
Z
jack must be positioned vertically, directly
under the jacking point of the vehicle.
! The jack is designed exclusively for
jacking up the vehicle at the jacking points.
Otherwise, your vehicle could be damaged.
The following must be observed when raising
the vehicle:
R to raise the vehicle, onl yuse the vehicle-
specific jack that has been tested and
approved by Mercedes-Benz.Ifu sed
incorrectly, the jack could tip over with the
vehicle raised.
R the jack is designed only to raise and hold
the vehicle for a short time while a wheel
is being changed. It is not suited for
performing maintenance work under the
vehicle.
R avoid changing the wheel on uphill and
downhill slopes.
R before raising the vehicle, secure it from
rolling away by applying the parking brake
and inserting wheel chocks. Never
disengage the parking brake while the
vehicle is raised.
R the jack must be placed on a firm, flat and
non-slip surface. On a loose surface, a
large, load-bearing underlay must be used.
On a slippery surface, a non-slip underlay
must be used, e.g. rubber mats.
R do not use wooden blocks or similar
objects as a jack underlay.O therwise, the
jack will not be able to achieve its load-
bearing capacity due to the restricted
height.
R make sure tha tthe distance between the
underside of the tires and the ground does
not exceed 1.2 in (3 cm).
R never place your hands and feet under the
raised vehicle.
R never lie under the raised vehicle.
R never start the engine when the vehicle is
raised. R
never open or close a door or the trunk lid
when the vehicle is raised.
R make sure that no persons are present in
the vehicle when the vehicle is raised. X
Using lug wrench 0003, loosen the bolts on
the wheel you wish to change by about one
full turn. Do not unscrew the bolts
completely. The jacking points are located just behind the
front wheel housings and just in front of the
rear wheel housings (arrows). Covers, front (example: vehicles with AMG
equipment)332
Changing
awheelWheels and tires