
Problems with the SmartKey
Problem Possible causes/consequences and
0001 Solutions
You cannot lock or
unlock the vehicle
using the SmartKey. The SmartKey battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the 0010or
000F button.
If this does not work:
X Check the SmartKey battery (Y page 73) and replace it if
necessary (Y page 73).
X Lock (Y page 78) or unlock (Y page 78) the vehicle using
the mechanical key. The SmartKey is faulty.
X
Unlock (Y page 78) or lock (Y page 78) the vehicle using the
mechanical key.
X Have the SmartKey checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. There is interference from a powerful source of radio waves.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 0010or000F button. There is a malfunction with KEYLESS-GO.
X Lock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the 0010or000F button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the SmartKey battery (Y page 73) and replace it if
necessary (Y page 73).
X Lock (Y page 78) or unlock (Y page 78) the vehicle using
the mechanical key. You have lost a
SmartKey. X
Have the SmartKey deactivated at a qualified specialist
workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. SmartKey
75Opening/closing Z

Problem Possible causes/consequences and
0001 Solutions
The engine cannot be
started using the
SmartKey. the on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 298).
or
X Jump-start the vehicle (Y page 299).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function. If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentu nless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident 76
DoorsOpening/closing

Unlocking and opening doors from
the inside
! The side windows will not open/close if
the battery is discharged or if the side
windows have iced up. It will then not be
possible to close the door. Do not attempt
to force the door closed. You could
otherwise damage the door or the side
window.
You can open a door from inside the vehicle
even if it has been locked.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(Y page 67). X
Pull door handle 0004.
If the door is locked, locking knob 0003pops
up. The door is unlocked and can be
opened.
i When a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window closes again. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. For example, you can unlock
the front-passenger door from the inside or
lock the vehicle before you pull away. X
To unlock: press button 0003.
X To lock: press button 0004.
If the front-passenger door is closed, the
vehicle locks.
The central locking/unlocking button does
not lock or unlock the fuel filler flap or the
stowage compartments, such as the glove
box.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
You can open a door from inside the vehicle
even if it has been locked.
If the vehicle has been locked using the
locking button for the central locking, or has
been locked automatically, and a door is
opened from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Doors
77Opening/closing Z

Automatic locking feature
0003
Disarming
0004 Arming
X To disarm: press and hold button 0003for
about five seconds until a tone sounds.
X To arm: press and hold button 0004for about
five seconds until a tone sounds.
i If you press one of th etwo buttons and
do not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignitio nis switched on and the wheels are
turning.
You could therefore lock yourselfo ut if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is on a roller dynamometer.
You can also switch the automatic locking
function on and off using the on-board
computer (Y page 206). Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-thef talarm
system will be triggered ( Ypage 67). X
Take the mechanical key out of the
SmartKey (Y page 72).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. X
Turn the mechanical key counter-clockwise
to position 0006.
The door is unlocked.
X Turn the mechanical key back and remove
it.
X Insert the mechanical key into the
SmartKey. Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
X Open the driver's door.
X Close the front-passenger door and the
trunk lid.
X Press the locking button (Y page 77).
X Check whether the locking knob on the
front-passenger door is still visible. If
necessary, press the locking knob down by
hand (Y page 77).
X Close the driver's door.
X Take the mechanical key out of the
SmartKey (Y page 72).
X Insert the mechanical key into the lock of
the driver's door as far as it will go. 78
DoorsOpening/closing

0006
Locking
X Turn the mechanical key clockwise as far
as it will go to position 0006.
X Turn the mechanical key back and remove
it.
X Make sure that the doors and the trunk lid
are locked.
X Insert the mechanical key into the
SmartKey.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed. Trunk
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave childre nunsupervised in the
vehicle, eve nifthey are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartmentort runk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened .Therefore, make sure that there is
sufficient clearance above the trunk lid.
i Opening dimensions of the trunk lid
(Y page 353).
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
The trunk lid can be:
R opened and closed from outside
R opened automatically from outside
R locked separately
R unlocked with the mechanical key
R opened with the emergency release button Trunk
79Opening/closing Z

Opening/closing from outside
Opening X
Press the 0010button on the SmartKey.
X Pull handle 0003.
X Raise the trun klid.
Closing G
WARNING
To prevent possible personal injury, always
keep hands and fingers away fro mthe trunk
opening when closing the trunk lid. Be
especially careful when small children are
around. X
Pull the trunk lid down using recess 0003.
X Lock the vehicle if necessary with
the 000F button on the SmartKey or with
KEYLESS-GO.
i If a KEYLESS-GO key is detected in the
trunk, the trunk lid cannot be locked and
then opens again. Opening automatically from the
outside
Important safety notes G
WARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
i Opening dimensions of the trunk lid
(Y page 353).
Opening You can open the trunk lid automatically
using the SmartKey or the handle in the trunk
lid.
X
Press and hold the 0006button on the
SmartKey until the trunk lid opens.
or
X If the trunk lid is unlocked, pull the trunk lid
handle and let it go again immediately. Locking the trunk separately
You can lock the trunk separately.Ify ou then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened.
X Close the trunk lid.
X Take the mechanical key out of the
SmartKey (Y page 72).80
TrunkOpening/closing

0006
Basic position
0007 Locking
X Inser tthe mechanical key into the trunk lid
lock as far as the stop.
X Turn the mechanical key clockwise from
position 0006to position 0007.
X Remove the mechanical key.
X Insert the mechanical key into the
SmartKey. Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered (Y page 67).
X Take the mechanical key out of the
SmartKey (Y page 72).
X Insert the mechanical key into the trunk lid
lock as far as the stop. 0006
Basic position
0007 To unlock
X Turn the mechanical key counter-clockwise
as far as it will go from position 0006to
position 0007.
X Pull the trunk lid handle.
The trunk is unlocked.
X Turn the mechanical key back to position
0006 and remove it.
X Insert the mechanical key into the
SmartKey. Trunk emergency release
You can unlock the trunk lid from the inside
with the emergency release button. X
Press emergency release button 0003briefly.
The trunk lid unlocks and opens.
The trunk lid can be unlocked with the trunk
lid emergency release when the vehicle is
stationary or while driving. Trunk
81Opening/closing Z

The trunk lid emergency release does not
unlock the trunk lid if the battery is
disconnected or discharged.
Trunk lid emergency release light:
R
emergency release button 0003flashes for
30 minutes after the trunk lid is opened
R emergency release button 0003flashes for
60 minutes after the trunk lid is closed Side windows
Important safety notes
G
WARNING
When opening or closing the door windows,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The frontd oor windows are equipped with
automatic operation and the anti-entrapment
feature. If in automatic mode a front door
window encounters an obstruction that
blocks its path, the anti-entrapment feature
will stop the door window and open it slightly.
The door windows operate differently when
the switch is pulled. See the "Problems with
door windows" section for more details.
The closing of the door windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by pressing or pulling the
respective switch.
If a door window encounters an obstruction
that blocks its path in a circumstance where
you are closing the windows by pressing and
holding 000Fbutton on the SmartKey or by
pressing and holding the lock button (vehicles
with KEYLESS-GO) on an outside door handle,
the anti-entrapment feature will not operate. Opening and closing the side
windows in the front
The switches for the front side windows are
located on the driver's door. There is also a switch for the front-passenger side window
on the front-passenger door.
The switches on the driver's door take
precedence.
0003
Left
0004 Right
X Turn the SmartKey to position 1or 2in the
ignition lock.
i You can continue to operate the side
windows after you switch off the engine.
This function is available for up to five
minutes or until the driver's or front-
passenger door is opened.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
X Automatic operation: press or pull the
corresponding switch beyond the point of
resistance.
The side window opens or closes fully.
X To interrupt automatic operation: press
or pull the corresponding switch again. Opening and closing all side windows
Using the switch on the center console You can use the button on the center console
to close all side windows simultaneously.
X
Open the cover in the lower center console.
The switch for all side windows is under the
cover. 82
Side windowsOpening/closing