Vehicle remote malfunction diagnosis
With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can
use
the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest Mercedes-
Benz Service center or a recovery vehicle is
called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the Roadside
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis is able to be started,
the Request for vehicle diagnosis
received. Start vehicle diagnosis?
message appears in the display.
X Press Yes to confirm the message.
X If the Vehicle Diagnosis: Please
switch on ignition. message appears:
turn the key to position 2 in the ignition
lock.
X If the Please follow the
instructions received
by phone and
move your vehicle to a safe
position. message appears: follow the
instructions of the customer service
representative.
The message in the display disappears.
If you select Cancel, the vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis
activated message appears.
When the check is finished, the Sending
vehicle diagnosis data...(Voice
connection may be interrupted
during data transfer.) message appears. The vehicle data can now be sent to
the Customer Assistance center.
X
Press OK to confirm the message.
The voice connection with the Customer
Assistance center is terminated.
The Vehicle Diagnosis:
Transferring data... appears.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is
re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by E-Mail or telephone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information E-Mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the E-Mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 32).
Information on roadside assistance
(Y page 29).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system.
To
do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet. Each route can 492
Features
Stowage and features
ASSYST PLUS
The ASSYST PLUS service interval display
informs you of the next service due date.
Information on
the type of service and service
intervals (see separate Maintenance
Booklet).
You can obtain further information from an
authorized Mercedes-Benz Center or at
http://www.mbusa.com (USA only).
i The ASSYST PLUS service interval display
does not show any information on the
engine oil level. Observe the notes on the
engine oil level ( Y page 497).Care
Notes on care
G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle's doors
or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight
after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz. Washing
the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle.
This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried. G
WARNING
The
vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the
HOLD function and DISTRONIC
PLUS before the vehicle is washed in an
automatic car wash.
! It is preferable to use car washes with
adjustable high-pressure pre-cleaning that
corresponds to the specification for the
Cabriolet program. In car washes that use
high water pressures, there is a risk that a
small amount of water may leak into the
vehicle.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special 500
Care
Maintenance and care
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by
inadequate
care
cannot always be completely
repaired. In such cases, visit a qualified
specialist workshop.
X Remove dirt immediately, where possible,
while avoiding rubbing too hard.
X Soak insect remains with insect remover
and rinse off the treated areas afterwards.
X Soak bird droppings with water and rinse
off the treated areas afterwards.
X Remove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
If water no longer forms "beads" on the paint
surface, use the paint care products
recommended and approved by Mercedes-
Benz. This is the case approximately every
three to five months, depending on the
climate conditions
and the care product used.
If dirt has penetrated the paint surface or if
the paint has become dull, the paint cleaner
recommended and approved by Mercedes-
Benz should be used.
Do not use these care products in the sun or
on the hood while the hood is hot.
X Use a suitable touch-up stick, e.g. MB
Touch-Up Stick, to repair slight damage to
the paintwork quickly and provisionally.
Matte finish care !
Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to
shine. !
The following may cause the paint to
become shiny and thus reduce the matte
effect:
R Vigorous rubbing with unsuitable
materials.
R Frequent use of car washes.
R Washing the vehicle in direct sunlight.
! Never use paint cleaner, buffing or
polishing products,
or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matte finish leads to considerable
surface damage (shiny, spotted areas).
Always have paintwork repairs carried out
at a qualified specialist workshop.
! Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a
clear matte finish. This will help you to avoid
damage to the paintwork due to incorrect
treatment.
These notes also apply to light alloy wheels
with a clear matte finish.
i The vehicle should preferably be washed
by hand using a soft sponge, car shampoo
and plenty of water.
i Use only insect remover and car shampoo
from the range of recommended and
approved Mercedes-Benz care products. Cleaning the vehicle parts
Cleaning the wheels !
Do not
use acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you 502
Care
Maintenance and care
should drive for a few minutes after
cleaning.
Braking
heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Cleaning the windows G
WARNING
Before cleaning the windshield or wiper
blades, switch off the windshield wipers and
remove the SmartKey from the ignition lock.
On vehicles with KEYLESS-GO, press the
Start/Stop button repeatedly until all
indicator lamps
in the instrument cluster have
gone out. The windshield wipers could
otherwise move and injure you. G
WARNING
Do not clean the rear window with the
reatractable hardtop
(vario-roof) in a position
other than the fully raised and closed position.
Otherwise, the retractable hardtop may move
unexpectedly which may result in personal
injury to you or others.
! Only fold the windshield wipers away from
the windshield when vertical. Otherwise,
you will damage the hood.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing
solvents to clean the inside of the windows.
Do not touch the insides of the windows
with hard objects, e.g. an ice scraper or
ring. There is otherwise a risk of damaging
the windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain
circumstances prevent water from draining
away. This can lead to corrosion damage
and damage to electronic components.
X Clean the inside and outside of the
windows with a damp cloth and a cleaning
agent that is recommended and approved
by Mercedes-Benz. Cleaning the wiper blades G
WARNING
Before cleaning the windshield or wiper
blades, switch off the windshield wipers and
remove the SmartKey from the ignition lock.
On vehicles with KEYLESS-GO, press the
Start/Stop button repeatedly until all
indicator lamps
in the instrument cluster have
gone out. The windshield wipers could
otherwise move and injure you.
! Do not pull the wiper blade. Otherwise,
the wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
X Fold the windshield wiper arms away from
the windshield.
X Carefully clean the wiper blades with a
damp cloth.
X Fold the windshield wiper arms back again
before switching on the ignition.
Cleaning the exterior lighting !
Only use cleaning agents or cleaning
cloths which are suitable for plastic light
lenses. Unsuitable cleaning agents or
cleaning cloths could scratch or damage
the plastic light lenses.
X Clean the plastic lenses of the exterior
lighting using a wet sponge and a mild
cleaning agent, e.g. Mercedes-Benz car
shampoo or cleaning cloths.
Mirror turn signals !
Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Unsuitable cleaning agents or cleaning Care
503
Maintenance and care Z
Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please
note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: ( Y page 31).Where will I find...?
First-aid kit
First-aid kit
:
is located in the trunk under
the trunk floor.
X Open the trunk lid.
X Open the trunk partition ( Y page 89).
X Lift the trunk floor upwards (Y page 478).
X Remove first-aid kit :.
i Check the
expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
items. Vehicle tool kit
General notes The
vehicle tool kit consists of the towing eye
and the test gauge for measuring the brake
pad thickness (Y page 160). The towing eye
is located
in the trunk in a bracket below the
trunk lid lock. The gauge for measuring brake
pad/lining thickness is in the vehicle
document wallet. If the vehicle is equipped
with a TIREFIT kit, this will be located in the
stowage space under the trunk floor.
Vehicles with a TIREFIT kit :
Towing eye
; Tire sealant filler bottle
= Fuse allocation chart
? Tire inflation compressor
X Open the trunk lid.
X Open the trunk partition
(
Y page 89).
X Lift the trunk floor upwards (Y page 478).508
Where will I find...?
Roadside Assistance
Jump-starting
G
WARNING
Failure to follow these directions will cause damage to the electronic components, and can lead
to a battery explosion and severe injury or death.
Never lean over batteries while connecting or jump starting. You might get injured.
Battery fluid contains sulfuric acid. Do not allow this fluid to come in contact with eyes, skin or
clothing. In case it does, immediately flush affected area with water, and seek medical help if
necessary.
A battery will also produce hydrogen gas, which is flammable and explosive. Keep flames or
sparks away from battery, avoid improper connection of jumper cables, smoking, etc.
Attempting to jump start a frozen battery can result in it exploding, causing personal injury.
Read all instructions before proceeding. G
WARNING
Non-combusted fuel can collect in the exhaust system and ignite. There is a risk of fire. Avoid
repeated and lengthy starting attempts.
! Avoid repeated
and lengthy starting attempts. Otherwise, the catalytic converter could be
damaged by the non-combusted fuel.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged,
the engine can be jump-started from another vehicle or from a second battery using jumper
cables. Observe the following points:
R The battery is not accessible in all vehicles. If the other vehicle's battery is not accessible,
jump-start the vehicle using a second battery or a jump-starting device.
R You may only jump-start the vehicle when the engine and catalytic converter are cold.
R Do not start the engine if the battery is frozen. Let the battery thaw first.
R Only jump-start from batteries with a 12 V voltage rating.
R Only use jumper cables which have a sufficient cross-section and insulated terminal clamps.
R If the battery is fully discharged, leave the battery that is being used to jump-start connected
for a few minutes before attempting to start. This charges the empty battery a little.
R Make sure that the two vehicles do not touch.
Make sure that:
R the jumper cables are not damaged.
R when the jumper cables are connected to the battery, uninsulated sections of the terminal
clamp do not come into contact with other metal sections.
R the jumper cables cannot come into contact with parts such as the V-belt pulley or the fan.
These parts move when the engine is started and while it is running.
X Secure the vehicle by applying the electric parking brake.
X Shift the transmission to position P.
X Turn the SmartKey to position 0
in
the ignition lock and remove it (Y page 135). On vehicles
with KEYLESS-GO, make sure the ignition is switched off ( Y page 135). All indicator lamps
in the instrument cluster must be off. 516
Jump-starting
Roadside Assistance
Towing and tow-starting
Important safety notes
G
WARNING
If you tow the vehicle, you must use a rigid
towing bar if:
R the engine is not running.
R there is a brake system malfunction.
R there is a malfunction in the power supply
or the vehicle's electrical system.
The power
assistance for the steering and the
brake force booster do not work when the
engine is not running. You will need more
force to steer and brake, you may have to
depress the brake pedal with maximum force.
Before towing away, make sure that the
steering can be moved and is not locked.
If you tow or tow-start another vehicle, its
weight must not exceed the maximum
permissible gross vehicle weight of your
vehicle. G
WARNING
The
vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate HOLD
and DISTRONIC PLUS if the
vehicle is to be towed.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Do not use the towing eye for recovery,
this could damage the vehicle. If in doubt,
recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! When towing vehicles with KEYLESS-GO,
use the key instead of the Start/Stop
button. Otherwise, the automatic
transmission may shift to position P when
the driver's or front-passenger door are opened, which could lead to damage to the
transmission.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50 km/h ) must not be exceeded.
If the vehicle has to be towed more than
30
miles (50km), the entire vehicle must be
raised and transported.
! If you tow or tow-start another vehicle, its
weight must not exceed the maximum
permissible gross vehicle weight of your
vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate ( Y page 559).
It is better to have the vehicle transported
than to have it towed.
The automatic transmission must be in
position N when the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the SmartKey to position 2 in
the ignition lock
R cannot shift the automatic transmission to
position N
i Deactivate the automatic locking feature
(Y page 218). You could otherwise be
locked out when pushing or towing the
vehicle. Installing/removing the towing eye
Installing the towing eye G
WARNING
The exhaust tail pipe may be hot. You could
burn yourself if you touch the tail pipe. Be
particularly careful when removing the rear
cover. 518
Towing and tow-starting
Roadside Assistance
Example: towing eye mounting covers
:
Front cover
; Back cover
The mountings for the screw-in towing eyes
are located in the bumpers. They are at the
front and at the rear, under the covers.
X Remove the towing eye from the bracket in
the trunk (
Y page 508).
X Front bumper: grip
with one finger into the
recess on the bottom edge of cover :.
X Pull cover :
forward
out of the bumper in
the direction of the arrow.
Cover : is fastened with a strap to the
opening.
X Rear bumper: push cover ; inwards on
the marking in the direction of the arrow.
X Take cover ; off the opening.
X Screw the towing eye in clockwise to the
stop and tighten it. Removing the towing eye
Example: towing eye mounting covers
:
Front cover
; Back cover
X Loosen the towing eye and unscrew it.
X Front bumper: place cover : on the
opening in the bumper as shown.
X Screw cover : into the opening in the
direction of the arrow.
Cover : is now hooked onto the upper
edge of the opening.
X To close, push the lower section of
cover :.
X Rear bumper: place cover ; on the
bumper and press it until it engages.
X Stow the towing eye in the bracket in the
trunk (
Y page 508). Towing the vehicle with the rear axle
raised
! The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP ®
could
otherwise damage the brake system. Towing and tow-starting
519
Roadside Assistance Z