2013 MERCEDES-BENZ R-CLASS FAMILY TOURER service

1, 2, 3 ...
115 Vsocket ...................................... 270
12 Vsocket
see Sockets
4ETS (Electronic Traction System) ....69
4MATIC (permanent four-wheel
drive) .................................................. 185A
ABS (Anti-lock Braking System) Display message ............................ 215
Function/notes ................................ 68
Important safety notes ....................68
Warning lamp ................................. 239
Activating/deactivating cooling
with air dehumidification .................138
Activating/deactivating the
distance warning function ...............211
Active Service System see ASSYST PLUS
Additives (engine oil) ........................354
Adjusting the armrest (2nd row of
seats) ................................................. .106
ADS (Adaptive Damping System) ..... 183
Airb ags
Display message ............................ 220
Front air bag (driver, front
passenger )....................................... 44
Important safety notes ....................43
PASSENGER AIR BAG OFF
indicator lamp .................................. 46
Safety guidelines ............................. 42
Side impact airb ag.......................... 45
Windo wcurtain air bag .................... 46
Air-conditioning system
see Climate control
Airf ilter (display message) ..............227
AIRMATIC (display message) ............ 228
AIRMATIC package ............................183
ADS (Adaptive Damping System) ...183
Level control .................................. 183
Airv ents
Important safet ynotes .................. 144
Rea r............................................... 144
Setting ........................................... 144Setting the center air vents
...........144
Setting the side air vents ...............144
Alarm system
see ATA (Anti-Theft Alarm system)
Anti-loc kbraking system
see ABS (Anti-lock Braking System)
Anti-theft alarm system
see ATA (Anti-Theft Alarm system)
Ashtray ............................................... 267
ASSYST PLUS Displaying a service message ........288
Hiding a service message ..............288
Notes ............................................. 288
Resetting the service interval
display. .......................................... 289
Service message ............................ 288
Special service requirements ......... 289
ATA (Anti-Theft Alarm system)
Activating/deactivating ...................72
Function .......................................... .72
Switching off the alarm ....................72
Audio menu (on-board computer) ....204
Audio system see separate operating instructions
Authorized Centers
see Qualified specialist workshop
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshops
see Qualified specialist workshop
AUTO lights
Display message ............................ 224
see Lights
Automatic headlamp mode ..............121
Automatic transmission Automatic drive program ...............158
Changing gear. .............................. 156
DIRECT SELECT leve r..................... 154
Display message ............................ 234
Driving tips .................................... 157
Emergency running mode ..............160
Engaging drive position .................. 155
Engaging neutra l............................ 155
Engaging revers egear ................... 154
Engaging the par kposition ............ 154
Kickdow n....................................... 157
Overview ........................................ 154
Problem (malfunction) ...................1604
Index

Displays in the multifunction
displa
y........................................... 180
Driving tips .................................... 181
Important safety notes ..................175
Notes/function .............................. 175
Setting the specified minimum
distance ......................................... 179
Warning lamp ................................. 246
Doors
Automatic locking (on-board
computer) ...................................... 209
Automatic locking (switch) .............. .83
Central locking/unlocking
(SmartKey) ...................................... .77
Control panel ................................... 37
Display message ............................ 235
Emergency locking ........................... 84
Emergency unlocking .......................84
Important safety notes ....................82
Opening (from inside) ......................83
Overview .......................................... 82
Drinking and driving .........................169
Drinks holder see Cuph older
Drive program (automatic) ...............158
Driver's door see Doors
Driving abroad
Mercedes-Benz Service .................289
Symmetrical low bea m.................. 120
Driving lamps
see Daytime running lamps
Driving on flooded roads ..................171
Driving safety system Distance warning function ...............71
Driving safety systems
4ETS (Electronic Traction System) ...69
ABS (Anti-lock Braking System) .......68
BAS (Brake Assist System) ..............68
Electronic brake force distribution ...70
ESP ®
(Electronic Stability
Program) .......................................... 69
Important safety information ...........67
Overview .......................................... 67
Driving system
ADS ............................................... 183
AIRMATIC package ........................183Driving systems
Blind Spot Assist ............................ 191
Cruise control ................................ 173
Display message ............................ 228
DISTRONI C.................................... 175
Level control (vehicle with
AIRMATIC package) .......................183
PARKTRONI C................................. 186
Rea rview camera .......................... 189
Driving tips
Automatic transmission .................157
Brakes ........................................... 169
Break-in period .............................. 148
DISTRONI C.................................... 181
Downhill gradient ........................... 169
Drinking and driving .......................169
Driving abroad ............................... 120
Driving in winter ............................ .172
Driving on flooded road s................ 171
Driving on wet road s...................... 171
Exhaus tcheck ............................... 169
Fuel ................................................ 168
General .......................................... 168
Hydroplaning ................................. 171
Icy road surfaces ........................... 172
Limited braking efficiency on
salted roads. .................................. 170
New brake pads/linings ................170
Snow chains .................................. 315
Symmetrical low beam. .................120
Towing atrailer .............................. 193
Wet road surface ........................... 170
DVD audio
Operating (on-board computer) .....204
DVD video
Operating (on-board computer) .....205 E
EASY-ENTRY feature Activating/deactivating .................210
Function/notes ............................. 113
EASY-EXIT feature
Crash-responsive ........................... 114
Function/notes ............................. 113
Switching on/off ........................... 2108
Index

EBD (electronic brake force
distribution)
Display message ............................ 217
Function/notes ................................ 70
Electronic Stability Program
see ESP ®
(Electroni cStability Program)
Emergenc yrelease
Driver's door .................................... 84
Fuel filler fla p................................. 162
Vehicle ............................................. 84
Emergency spare wheel
Important safety notes ..................342
Points to remember .......................342
Storage location ............................ 342
Stowing .......................................... 344
Technical data ............................... 346
Emergency Tensioning Devices
Function .......................................... .59
Safety guidelines. ............................ 42
Emissions control
Service and warranty information ....21
Engine
Check Engine warning lamp ........... 245
Display message ............................ 224
Engine number ............................... 350
Irregularr unning............................ 153
Jump-starting ................................. 304
Starting problems ..........................153
Starting the engine with the
SmartKey ....................................... 151
Starting with KEYLESS-GO .............151
Switching off .................................. 167
Tow-starting (vehicle) ..................... 308
Engine electronics
Problem (malfunction) ...................153
Engine emergency stop ....................310
Engine oil Adding ........................................... 286
Additives ........................................ 354
Checking the oil level ..................... 285
Checking the oil level using the
dipstick .......................................... 286
Display message ............................ 226
Filling capacity ............................... 354
Notes about oil grades ................... 354
Notes on oil level/consumption ....285
Viscosity ........................................ 354ESP
®
(Electronic Stability
Program) 4ETS ................................................ 69
Deactivating/activating ...................69
Display message ............................ 215
Function/notes ................................ 69
Important safety information ...........69
Trailer stabilization ........................... 70
Warning lamp ................................. 241
Exhaus tcheck ................................... 169
Exhaus ttail pipe (cleaning
instructions) ...................................... 293
Exterior lighting see Lights
Exterior mirrors
Adjusting ....................................... 114
Dipping (automatic) .......................115
Folding in/out( automatically).......115
Folding in/out( electrically)...........115
Folding in whenl ocking (on-board
computer) ...................................... 210
Out of position (troubleshooting) ...115
Setting ........................................... 115
Storing settings (memory
function) ........................................ 116
Storing the parking position ..........116 F
Fille rcap
see Fuel filler flap
First-aid kit ......................................... 298
Flat tire MOExtended tires ..........................300
Preparing the vehicle .....................299
Floormat ............................................ .280
Fog lamps Switching on/off ........................... 122
Front fog lamps
Display message ............................ 223
Switching on/off ........................... 122
Fuel
Additives ........................................ 352
Calling up the range .......................212
Consumption statistics ..................211
Displaying the current
consumption .................................. 212
Driving tips .................................... 168 Index
9

On-board computer
Additional functions menu .............211
AIRMATIC/compass menu ............205
Audi omenu ................................... 204
Convenience submenu ..................210
Displaying a service message ........288
Displaying the coolant
temperature ................................... 203
Displaying the outside
temperature ................................... 203
Display messages ..........................214
DISTRONI Cmenu .......................... 180
Factory settings ............................. 206
Important safety notes ..................200
Menu overview .............................. 202
Message memory menu ................. 214
Navigation menu ............................ 205
Operation ....................................... 201
Selecting the language ..................207
Settings menu ............................... 206
Standard display. ........................... 203
Status bar ...................................... 207
Telephone menu ............................ 212
Trip computer menu ......................211
Video DVD operation. ....................205
Opening and closing the side trim
panels ................................................. 129
Operating system see On-board computer
Outside temperature
Calling up (on-board computer) .....203
Outside temperature display ...........201
Overhead control panel ......................36
Override feature Rea rside windows ........................... 67 P
Pain tcode number ............................ 349
Paintwork (cleaning instructions) ...291
Panic alarm .......................................... 40
Panorama roof with power tilt/
sliding panel
Opening/closing .............................. 95
Opening/closing the roller
sunblind ........................................... 96
Problem (malfunction) .....................97
Resetting ......................................... 96Panorama sliding sunroof
Important safety notes ....................93
Parking ............................................... 166
Important safety notes ..................166
Parking brake ................................ 167
Position of exterior mirror, front-
passenger side ............................... 116
Rea rview camera .......................... 189
see PARKTRONIC
Parking aid
see Exterior mirrors
see PARKTRONIC
Parking brake
Display message ............................ 217
Notes/function .............................. 167
Warning lamp ................................. 244
Parking lamps (changing bulbs) ......128
PARKTRONIC Deactivating/activating .................188
Driving system ............................... 186
Function/notes ............................. 186
Important safety notes ..................186
Problem (malfunction) ...................189
Range of the sensors .....................186
Trailer towing ................................. 188
Warning displa y............................. 187
PASSENGE RAIR BAG OFF indicator
lamp ...................................................... 46
Plastic trim (cleaning instructions) .294
Power washers .................................. 291
Power windows see Side windows
PRE-SAFE ®
(anticipatory occupant
protection) Display message ............................ 218
Operation ........................................ .52
Product information ............................21
Program selector button ..................157
Pulling away (automatic
transmission) ..................................... 151 Q
Qualifie dspecialis tworkshop ...........24 Index
13

Warning lamp ................................. 238
Warning lamp (function) ...................58
Seats
Adjusting (electrically) ...................102
Adjusting the head restraint ..........103
Cleaning the cover .........................295
Correct driver's sea tposition ........100
Entry position (3rd row of seats) ....108
Exit position (3rd row of seats) ......108
Folding downt he 2nd row of
seats .............................................. 256
Folding downt he 3rd row of seats .257
Folding the 2nd row of seats
forward manually ........................... 107
Folding the rear bench seat
forwards/back ............................... 254
Important safety notes ..................101
Overview ........................................ 101
Resetting the 2nd row of seats ......258
Resetting the 3rd row of seats ....... 258
Seat heating problem ....................111
Seat ventilation problem ................111
Storing settings (memory
function) ........................................ 116
Switching sea theating on/off .......110
Switching seat ventilation on/off ..111
Securing hooks .................................. 260
Selector lever Cleaning ......................................... 295
Sensors (cleaning instructions) .......293
Service see ASSYST PLUS
Service products
Brake fluid ..................................... 355
Coolant (engine) ............................ 355
DEF special additive s..................... 353
Engine oil ....................................... 354
Fuel ................................................ 351
Important safety notes ..................350
Washer fluid .................................. .356
Service work
see ASSYST PLUS
Settings
Factory (on-board computer) .........206
On-board computer .......................206
Setting the air distribution ...............141
Setting the airflow ............................141Short journeys (diesel particle
filter)
................................................... 169
Side impact air bag .............................45
Side marker lamp (display
message) ............................................ 223
Side marker lamps (changing
bulbs) ................................................. 128
Side windows Cleaning ......................................... 292
Convenience closing feature ............91
Convenience opening feature ..........90
Hinged sid ewindows ....................... 90
Important safety information ...........89
Opening/closing .............................. 89
Overview .......................................... 89
Problem (malfunction) .....................93
Resetting ......................................... 92
Sliding sunroof
Important safety notes ....................93
Opening/closing .............................. 94
Problem (malfunction) .....................97
Resetting ......................................... 95
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................80
Changing the programming .............78
Checking the battery .......................79
Convenience closing feature ............91
Convenience opening feature ..........90
Display message ............................ 236
Door central locking/unlocking .......77
Important safety notes ....................76
Loss ................................................. 81
Mechanical key ................................ 78
Overview .......................................... 76
Positions (ignition lock) .................149
Problem (malfunction) .....................81
Starting the engine ........................151
Snow chains
Information .................................... 315
Sockets
2nd row of seats ............................ 270
Center console .............................. 269
Front-passenger footwell ...............269
General notes ................................ 269
Luggage compartment ...................270 Index
15

Locating
astolen vehicl e............... 277
MB info call button ........................274
Roadside Assistance button ..........274
Search &Send ............................... 276
Self-test ......................................... 272
System .......................................... 272
Vehicle remote unlocking ..............276
Telephone
Accepting acall............................. 213
Display message ............................ 236
Menu (on-board computer) ............212
Number from the phone book ....... .213
Redialing ........................................ 213
Rejecting/ending acall................. 213
Temperature
Coolant (on-board computer) ......... 203
Displaying the outside
temperature ................................... 203
Outside temperature ..................... .201
Setting (climate control) ................140
Theft deterrent systems
ATA (Anti-Theft Alarm system) .........72
Immobilize r...................................... 72
Tire pressure
Calling up (on-board computer) .....320
Checking manually ........................319
Display message ............................ 231
Maximum ....................................... 318
Notes ............................................. 317
Recommended ............................... 316
Tire pressure loss warning system
Important safety notes ..................319
Restarting ...................................... 320
Tire pressure monitor
Checking the tire pressure
electronically ................................. 322
Warning message .......................... 322
Tire pressure monitoring system
Function/notes ............................. 320
Restarting ...................................... 322
Warning lamp ................................. 247
Tires
Aspect ratio (definition) .................333
Average weight of the vehicle
occupants (definition) ....................332
Bar (definition) ............................... 331
Changing awheel .......................... 334
Characteristics .............................. 331Checking ........................................ 313
Definition of terms
.........................331
Directio nofrotation ...................... 334
Display message ............................ 231
Distributio nofthe vehicle
occupants (definition) ....................334
DOT, Tire Identification Number
(TIN) .............................................. .331
DOT (Department of
Transportation) (definition) ............332
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 332
GTW (Gross Trailer Weight)
(definition) ..................................... 332
GVW (Gross Vehicle Weight)
(definition) ..................................... 332
GVWR (Gross Vehicle Weight
Rating) (definition) .........................332
Important safety notes ..................312
Increased vehicle weight due to
optional equipment (definition) ......332
Kilopascal (kPa) (definition) ...........332
Labeling (overview )........................ 328
Load bearing index (definition) ......333
Load index ..................................... 330
Load index (definition) ...................333
M+S tires ....................................... 314
Maximum loaded vehicle weight
(definition) ..................................... 332
Maximum load on a tire
(definition) ..................................... 333
Maximum permissible tire
pressure (definition) ....................... 333
Maximum tire load. ........................330
Maximum tire load (definition) .......333
MOExtended tires ..........................314
Optional equipment weight
(definition) ..................................... 333
PSI (pounds per square inch)
(definition) ..................................... 333
Replacing ....................................... 334
Service life ..................................... 314
Sidewall (definition) .......................333
Speed rating (definition) ................332
Storing ........................................... 335
Structure and characteristics
(definition) ..................................... 331
Temperature .................................. 327 Index
17

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for your vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories that have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles. This is also the case, even if they
have been independently or officially
approved. The use of non-approved parts
could affect your vehicle's operating safety.
Genuine Mercedes-Benz parts, approved
conversion parts and accessories are
available from any authorized Mercedes-Benz
Center. Here, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed. Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding them may lead to
damage to the vehicle or personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Benz Limited Warranty. Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possible. Please note that your vehicle may
not be equipped with all features described.
This also applies to safety-related systems
and functions. The equipment in your vehicle
may therefore differ from some of the
descriptions or illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Contact an authorized Mercedes-Benz Center
if you have any questions about equipment or
operation.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) Introduction
21

Information for customers in
California
In California, you have the right to exchange
a vehicle or receive a refund of the purchase
or leasing price if Mercedes-Benz USA, LLC
and/o ranauthorized workshop or
maintenance facility cannot, after several
authorized repairs, rectify considerable
damage to or malfunction softhe vehicle that
are covered by the contractual warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on
the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for aretail buyer or
lessee if one or more of the following occurs:
(1) the serious defect or damage can result in deadly or serious injury to the vehicle
occupants while driving AND this defect
has already been repaired at least twice
AND Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or damage, though less serious than (1) above, has already been
repaired at least four times AND
Mercedes-Benzh as been informed in
writing of the necessity of a repair.
(3) the vehicle canno tbe used for longer
than 30 calendar days because of repair
work resulting from this or other serious
defects or damage.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warrant yBooklet describes
all the necessary maintenance work which
should be done at regular intervals. Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada).Y ou will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or22
Introduction