2013 MERCEDES-BENZ R-CLASS FAMILY TOURER maintenance

Welcome to the world of Mercedes-Benz
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
yourv
ehicle. For your own safety and a longer
vehicle life, follow the instructions and
warning notices in this manual. Disregarding
them may lead to damage to the vehicle or
personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-BenzL imited Warranty.
The equipmen tormodel designation of your
vehicle may differ according to:
R model
R order
R country variant
R availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
Therefore, descriptions may vary from those
of your own vehicle.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependen tsupplements
Keep printed copies of the documents in the
vehicle at all times .Ifyou sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
AD aimler Company
2515846082É2515846082tËÍ

Index
....................................................... 4Introduction
......................................... 21 At
ag lance ........................................... 29 Safety
................................................... 39 Opening/closing
................................. 75 Seats, steering wheel and mirrors
....99 Lights and windshield wipers
..........119 Climate control
................................. 133 Driving and parking
..........................147 On-board computer and displays
....199 Stowage and features
......................249 Maintenance and care
......................283 Breakdown assistance
.....................297 Wheels and tires
............................... 311 Technical data
................................... 347 Contents
3

Program selector button
................157
Pulling away ................................... 151
Shift range s................................... 158
Starting the engine ........................151
Steering wheel paddle shifters ......157
Trailer towing ................................. 157
Transmissio nposition display ........155
Transmission positions ..................156
Automatic transmission
emergency mode ............................... 160 B
Backup lamp Changing bulbs .............................. 129
Display message ............................ 223
BAS (Brake Assist System) .................68
Battery (SmartKey) Checking .......................................... 79
Important safety notes ....................79
Replacing ......................................... 80
Battery (vehicle)
Charging ........................................ 303
Display message ............................ 226
Important safety notes ..................301
Jump starting ................................. 304
Overview ........................................ 301
Blin dSpot Assist
Activating/deactivating .................211
Display message ............................ 229
Notes/function .............................. 191
Trailer towing ................................. 193
BlueTEC
Adding DEF .................................... 164
BlueTEC (DEF) .................................... 353
Brake Assist see BAS (Brake Assist System)
Brake fluid
Display message ............................ 218
Notes ............................................. 355
Brake lamps
Display message ............................ 222
Brakes
ABS .................................................. 68
BAS .................................................. 68
Brake fluid (notes) .........................355
Display message ............................ 215
Driving tips .................................... 169Important safety notes
..................169
Maintenance .................................. 170
Parking brake ........................ 167, 171
Warning lamp ................................. 239
Breakdown
see Flat tire
see Towing away
Bulbs
see Changing bulbs C
California Important notice for retail
customers and lessees ....................22
Calling up a malfunction
see Display messages
Car
see Vehicle
Care
Carpets .......................................... 296
Car wash ........................................ 290
Display ........................................... 294
Exterior lights ................................ 293
Gea rors electo rlever .................... 295
Interior ........................................... 294
Matte finish ................................... 291
Notes ............................................. 289
Paint .............................................. 291
Plastic trim .................................... 294
Power washer ................................ 291
Roof lining ...................................... 296
Seat bel t........................................ 295
Seat cover ..................................... 295
Sensors ......................................... 293
Steering wheel ............................... 295
Tai lpipes ....................................... 293
Trim pieces .................................... 295
Washing by hand ........................... 290
Wheels ........................................... 292
Windows ........................................ 292
Wiper blades .................................. 292
Wooden trim .................................. 295
Cargo compartment cover
Extending ...................................... .262
Notes/ho wtouse......................... 260 Index
5

Lowering
........................................ 338
Maintenance .................................... 22
Parking for a long period ................ 168
Pulling away ................................... 151
Raising ........................................... 336
Reporting problems .........................25
Securing from rolling away ............335
Towing away .................................. 306
Transporting .................................. 308
Unlocking (in an emergency) ...........84
Unlocking (SmartKey) ......................77
Vehicle data ................................... 357
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 357
Vehicle dimensions ...........................357
Vehicle emergency locking ................84
Vehicle identification number see VIN
Vehicle identification plate ..............349
Vehicle level (display message) .......228
Vehicle tool kit .................................. 298
Video Operating the DVD ......................... 205
VIN ...................................................... 349W
Warning and indicator lamps ABS ................................................ 239
Brakes ........................................... 239
Check Engine ................................. 245
Distance warning ........................... 246
ESP ®
.............................................. 241
ESP ®
OFF ....................................... 242
Fuel tank ........................................ 245
Overview .......................................... 32
PASSENGER AIR BAG OFF
indicator lamp .................................. 46
Reserve fuel ................................... 245
Seat belt. ....................................... 238
SRS ................................................ 244
Tire pressure monitor ....................247
Warranty ............................................ 348
Washer fluid Display message ............................ 236
Wheel bol ttightening torque ...........338
Wheel chock ...................................... 335Wheels
Changing awheel .......................... 334
Checking ........................................ 313
Cleaning ......................................... 292
Cleaning (warning) .........................335
Emergency spare wheel .................342
Important safety notes ..................312
Interchanging/changing ................334
Mounting anew wheel ................... 338
Mounting awheel .......................... 335
Overview ........................................ 312
Removing awheel .......................... 337
Storing ........................................... 335
Tightening torque ........................... 338
Whee lsize/tir esize ....................... 339
Window curtain air bag ....................... 46
Windows see Side windows
Windshield
Defrosting ...................................... 142
Infrared reflective .......................... 281
Windshiel dwasher fluid
see Windshield washer system
Windshield washer system
Adding washer fluid .......................288
Filling capacity ............................... 356
Notes ............................................. 356
Windshiel dwipers
Problem (malfunction) ...................132
Rea rwindow wiper ........................ 131
Replacing the wiper blades ............131
Switching on/off ........................... 130
Winte rdriving
Slippery roa dsurface s................... 172
Snow chains .................................. 315
Winter operation
General notes ................................ 314
Overview ........................................ 314
Radiator cover ............................... 285
Winter tires
M+S tires ....................................... 314
Wiper blades
Cleaning ......................................... 292
Important safety notes ..................131
Replacing ....................................... 131
Replacing (rea rwindow) ................ 132
Replacing (windshield). ..................131 Index
19

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for your vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories that have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles. This is also the case, even if they
have been independently or officially
approved. The use of non-approved parts
could affect your vehicle's operating safety.
Genuine Mercedes-Benz parts, approved
conversion parts and accessories are
available from any authorized Mercedes-Benz
Center. Here, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed. Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding them may lead to
damage to the vehicle or personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Benz Limited Warranty. Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possible. Please note that your vehicle may
not be equipped with all features described.
This also applies to safety-related systems
and functions. The equipment in your vehicle
may therefore differ from some of the
descriptions or illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Contact an authorized Mercedes-Benz Center
if you have any questions about equipment or
operation.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) Introduction
21

Information for customers in
California
In California, you have the right to exchange
a vehicle or receive a refund of the purchase
or leasing price if Mercedes-Benz USA, LLC
and/o ranauthorized workshop or
maintenance facility cannot, after several
authorized repairs, rectify considerable
damage to or malfunction softhe vehicle that
are covered by the contractual warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on
the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for aretail buyer or
lessee if one or more of the following occurs:
(1) the serious defect or damage can result in deadly or serious injury to the vehicle
occupants while driving AND this defect
has already been repaired at least twice
AND Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or damage, though less serious than (1) above, has already been
repaired at least four times AND
Mercedes-Benzh as been informed in
writing of the necessity of a repair.
(3) the vehicle canno tbe used for longer
than 30 calendar days because of repair
work resulting from this or other serious
defects or damage.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warrant yBooklet describes
all the necessary maintenance work which
should be done at regular intervals. Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada).Y ou will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or22
Introduction

Custome
rService (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacemen tparts may
no tb e readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-BenzC enter or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effec tonother systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems onl
yfunctio nwhen the
engine is running. You should therefore never
turn off the engine while driving. G
WARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Ben zCenter or other
qualified maintenance or repair facility for
further inspection or repairs. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions :1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received, Introduction
23 Z

including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada:
"The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
G
WARNING
If you connect equipment to the on-board
diagnostics connection, it can affect the
operation of the vehicle systems. This can
impair the operating safet yofyour vehicle
while driving. There is a risk of an accident.
Do not connect any equipment to the on-
board diagnostics connection. G
WARNING
Loose equipment or equipment cables which
are connected to the on-board diagnostics
connection can obstruct the area around the
pedals. The equipment or the cables could
come between the pedals in the event of
sudden braking or acceleration. This may
affect the function of the pedals. There is a
risk of an accident.
Do not attach any equipment or cables in the
driver's footwell.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can, for example, lead to emissions monitoring information being
reset. This may lead to the vehicle failing to
meet the requirements of the next emissions
test during the main inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
G
WARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
When driving your vehicle observe the
following information:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles 24
Introduction