2013 MERCEDES-BENZ GLK-Class steering

Stowage well under the cargo
compartment floor
G
WARNING
If you drive when the cargo compartmen tfloor
is open, objects could be flung around, thus
striking vehicle occupants. There is a risk of
injury, particularly in the even tofsudden
braking or a sudde nchange in direction.
Always close the cargo compartmentf loor
before a journey. X
To open: open the tailgate.
X Holding the ribbing, press handle 0002
downwards 0003.
Handle 0002folds up.
X Swing the cargo compartment floor
upwards using handle 0002until it rests
against the cargo compartment cover. X
Release hook 0021from the bracket on the
underside of the cargo compartmen tfloor. X
Engage hook 0021into rain trough 0020.
i Stowage compartments 001Eand 001Fcan be
used to stow small, light and flat objects.
! Before you close the tailgate, unhoo kthe
hook from the rain trough and fold the trunk
floor down.
X To close: unhook hook 0021from rain
trough 0020.
X Fasten hook 0021to the bracket on the
underside of the cargo compartmentf loor.
X Fold the trunk floor down.
X Press the cargo compartmen tfloor down
until it engages. Roof carrier
Important safety notes G
WARNING
When you load the roof, the center of gravity
of the vehicle rises and the driving
characteristics change. If you exceed the
maximum roof load, the driving
characteristics, as well as steering and
braking, will be greatly impaired. There is a
risk of an accident.
Never exceed the maximum roof load and
adjust your driving style.
! Mercedes-Ben zrecommends that you
only use roof carriers that have been tested
and approved for Mercedes-Benzv ehicles. Stowage areas
277Stowage and features Z

The mbrace system
To adjus
tthe volume during an mbrace call,
proceed as follows:
X Press the 0009or000A button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various
services, e.g.:
R automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out a self-diagnosis.
Am
alfunction in the system has been
detected if one of the following occurs:
R The indicator lamp in the SO Sbutton does
not come on during the system self-test.
R The indicator lamp in the 0008Roadside
Assistance butto ndoes not light up during
self-diagnosis of the system.
R The indicator lamp in the 000AMB Info call
button does not light up during self-
diagnosis of the system.
R The indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
- SOS button
- the 0008 Roadside Assistance call
button
- the 000A MB Info call button
R The mbrace Inoperative or
mbrace Service Not Activated message
appears in the multifunction display after
the system self-diagnosis. If a malfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R
USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
Emergency call Important safety notes
!
You must have a license agreement to
activate the mbrace service. Make sure
that your system is activated and ready for
use. To register, press the 000AMB Info call
button. If any of the steps mentioned are
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergenc ycall has been
initiated, the indicator lamp in the SO Sbutton 284
FeaturesStowage and featu
res

immediately after pressing the SOS button,
you do not know if mbrace has successfully
made the emergency call. In this situation,
seek additional assistance by other means.
Roadside Assistance button X
Press Roadside Assistance button 0002.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button 0002
flashes while the call is active. The
Connecting Call message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the CallConnected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficien tGPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer Assistance center can ascertain the nature of
the problem (Y
page 289).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or arranges for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button 0002is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 000Bbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the audio syste moron
COMAND.
MB Info call button 286
FeaturesStowage and featu
res

X
Press MB Info call button 0002.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button 0002flashes while
the connection is being made. The
Connecting Call message appears on
the multifunction display. The audio system
is muted.
If a connection can be made, the CallConnected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R Current location of the vehicle
R Vehicle identification number
i The display of the audio system or
COMAND shows that an mbrace call is
active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button 0002is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available. The
Call Failed message appears in the
multifunction display.
X To end acall: press the 000Bbutton on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
a phone call on the audio syste moron
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 000B button on the multifunction
steering wheel
R the corresponding butto nonthe audio
system or on COMAND for ending a
telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
would like to use your mobile phone, do so
only when the vehicle is stationary and in a
safe location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded.A
lternatively, you can obtain the
location of Points of Interest (POIs)/
importan tdestinations in the vicinity. Features
287Stowage and features Z

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 27).ASSYST PLUS
Service messages
The ASSYST PLUS service interval display
informs you of the nex tservice due date.
Information on the type of service and service
intervals (see the separate Maintenance
Booklet).
You can obtain further information from an
authorized Mercedes-Benz Center or at
http://www.mbusa.com (USA only).
i The ASSYST PLUS servic einterval display
does not show any informatio nonthe
engine oil level. Observe the notes on the
engine oil level (Y page 300).
The multifunction display shows a service
message for several seconds, e.g.:
R Next Service A in .. days R
Service A Due R
Service A Exceeded by .. days Depending on the operating conditions of the
vehicle, the remaining time or distance until
the next service due date is displayed.
The letter
A or
B , possibly in connection with
a number or another letter, shows the type of
service. A stands for a minor service and
B for
a major service.
You can obtain further information from an
authorized Mercedes-Ben zCenter. The ASSYST PLUS service interval display
does not take into accoun
tany periods of
time during which the battery is
disconnected.
Maintaining the time-dependent service
schedule:
X Note down the service due date displayed
in the multifunctio ndisplay before
disconnecting the battery.
or
X After reconnecting the battery, subtract
the battery disconnection periods fro mthe
service date shown on the display. Hiding
aservice message
X Press the 0007or000B button on the
steering wheel. Displaying service messages
X Switch on the ignition.
X Press the 0002or0005 button on the
steering wheel to selec tthe Serv. menu.
X Press the 0003or0004 button to select the
ASSYST PLUS submenu and confirm with
000B.
The service due date appears in the
multifunction display. Information about Service
Resetting the ASSYST PLUS service
interval display !
If the ASSYST PLUS service interval
display has been inadvertently reset, this
setting can be corrected at a qualified
specialist workshop.
Have service work carried out as described
in the Maintenance Booklet. This may
otherwise lead to increased wear and
damage to the major assemblies or the
vehicle. 298
ASSYST PLUSMaintenance and care

tail pipe by cleaning it regularly, especially in
winter and after washing.
X
Clea nthe exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.
Cleaning the trailer tow hitch H
Environmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
! Observe the note on care provided by the
trailer manufacturer.
The ball coupling must be cleaned if it
becomes dirty or corroded.
X Remove rust on the ball of the ball coupling,
e.g. with a wire brush.
X Remove dirt with a clean, lint-free cloth or
a brush.
X After cleaning, lightly grease the ball of the
ball coupling again.
X Check that the vehicle's trailer tow hitch is
working properly.
i You can also have the maintenance work
on the ball coupling and the trailer tow hitch
carried out by a qualified specialist
workshop. Interior care
Cleaning the display !
For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display. X
Before cleaning the display, make sure that
it is switched off and has cooled down.
X Cleant he display surface using a
commercially available microfiber cloth
and TFT/LCD display cleaner.
X Dry the display surface using a dry
microfiber cloth.
Cleaning the plastic trim G
WARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag
deployment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
! Do not affix the following to plastic
surfaces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
X Heavy soiling: use care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been
recommended and approved by Mercedes-
Benz. 308
CareMaintenance and care

You must not exceed a maximum speed of
50 mph (80 km/h).
i When replacing one or all tires, make sure
that you use only tires:
R of the size specified for the vehicle and
R marked "MOExtended"
If a tire has gone flat and cannot be
replaced with a MOExtended tire, a
standard tire may be used as a temporary
measure .Make sure that you use the
proper size and type (summer or winter
tire).
Important safety notes G
WARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g .when
cornering, accelerating quickly and when
braking. There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
R you hear banging noises.
R the vehicle starts to shake.
R you see smoke and smell rubber.
R ESP ®
is intervening constantly.
R there are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case. Battery (vehicle)
Important safety notes
Special tools and expert knowledge are
required when working on the battery, e.g.
removal and installing. You should therefore have all work involving the battery carried out
at a qualified specialist workshop. G
WARNING
Work carried out incorrectly on the battery
can, for example, lead to a short circuit and
damage your vehicle's electronic system. This
can disrupt driving safety systems such as
ABS (anti-lock braking system) or ESP ®
(Electronic Stability Program).
R If ABS malfunctions, the wheels can lock
during braking. This limits the steerability
of the vehicle when braking and the braking
distance may increase. There is a risk of
accident.
R If ESP ®
malfunctions, the vehicle will not be
stabilized if it starts to skid or a wheel starts
to spin. There is a risk of accident.
You should therefore have all work involving
the battery carried out at a qualified specialist
workshop. G
WARNING
Electrostatic build-up can lead to the creation
of sparks, which could ignite the highly
explosive gases of a battery. There is a risk of
an explosion.
Before handling the battery, touch the vehicle
body to remove any existing electrostatic
build-up.
The highly flammable gas mixture forms when
charging the battery as well as when jump-
starting.
Always make sure that neither you nor the
battery is electrostatically charged. Abuild-
up of electrostati ccharge can be caused, for
example:
R by wearing clothing made from synthetic
fibers
R due to friction between clothing and seats
R if you push or pull the battery across the
carpet or other synthetic materials
R if you wipe the battery with a cloth 314
Battery (vehicle)Breakdown assistance

X
First, remove the jumper cables from earth point 001Eand negative terminal 0020, then from
positive clamp 0003and positive terminal 0021. Begin each time at the contacts on your own
vehicle first.
X Close cover 0002of positive terminal 0003after removing the jumper cables.
X Have the battery checke dataqualified specialist workshop.
i Jump-starting is not considered to be a normal operating condition.
i Jumper cables and further information regarding jump-starting can be obtained at any
qualified specialist workshop. Towing and tow-starting
Important safety notes
G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar. G
WARNING
If the weight of the vehicle to be towed or tow-
started is greater than the permissible gross
weight of your vehicle:
R the towing eye could detach itself
R the vehicle/trailer combination could
rollover.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the
permissible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate (Y page 364).
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes
automatically in certain situations. To
preven tdamage to the vehicle, deactivate
DISTRONI CPLUS and the HOLD function in
the following or other similar situations:
R when towing the vehicle
R in the car wash !
The vehicle can be towed a maximu mof
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Do not use the towing eyes for recovery
purposes as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop
button. Turn the SmartKey to position 2in
the ignition lock and shift the automatic
transmission to N. Then, turn the SmartKey
back to 0and leave it in the ignition lock.
It is better to have the vehicle transported
than to have it towed.
The automatic transmission must be in
position Nwhen the vehicle is being towed. 320
Towing and tow-startingBreakdown assistance