2013 MAZDA MODEL CX-9 phone

Black plate (544,1)
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8CM9-EA-12I

Black plate (545,1)
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qContact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on“Contactanos”at the top of the page at www.MazdaMexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA (62932).
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8CM9-EA-12I

Black plate (554,1)
Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle's performance or safety systems; the Mazda warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle's performance or safety
systems. This could cause you to have an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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Customer Information and Reporting Safety Defects
Warranty
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Form No.8CM9-EA-12I

Black plate (555,1)
Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your State or Province:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous.
Dialing a number on a cell phone while driving also ties-up the driver's hands. Use of
these devices will cause the driver to be distracted and could lead to a serious
accident. If a passenger is unable to use the device, pull off the right-of-way to a safe
area before use. If use of a cell phone is necessary despite this warning, use a hands-
free system to at least leave the hands free to drive the vehicle. Never use a cell
phone or other electrical devices while the vehicle is moving and, instead,
concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Form No.8CM9-EA-12I

Black plate (580,1)
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road Safety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
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Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Form No.8CM9-EA-12I

Black plate (593,1)
B
Bulb Replacement ............................. 8-40
C
Capacities .......................................... 10-5
Carbon Monoxide ............................... 4-4
Cargo Securing Loops .................... 6-175
Cargo Sub-Compartment ................ 6-175
Catalytic Converter ............................. 4-3
Cell Phones ....................................... 9-21
Center Console ................................ 6-174
Child Restraint
Child restraint precautions ......... 2-35
Child-restraint system installation
position ...................................... 2-40
Installing child-restraint
systems ....................................... 2-41
LATCH child-restraint
systems ....................................... 2-49
Child Safety Locks for Rear Doors ... 3-32
Climate Control System ...................... 6-2
Gas specifications ...................... 10-5
Clock ............................................... 6-168
Courtesy Lights ............................... 6-166
Cruise Control ................................... 5-20
Cup Holder ...................................... 6-171
Customer Assistance ........................... 9-2
D
Dashboard Illumination .................... 5-48
Daytime Running Lights ................... 5-70
Defroster
Mirror ......................................... 5-79
Rear window .............................. 5-78
Dimensions ....................................... 10-5
Door Locks ....................................... 3-28
Driving In Flooded Area ................... 4-12
D
Driving on Uneven Road .................. 4-13
Driving Tips ........................................ 4-6
Automatic transaxle ................... 5-16
Break-in period ............................ 4-6
Driving in flooded area .............. 4-12
Driving on uneven road ............. 4-13
Hazardous driving ........................ 4-7
Money-saving suggestions ........... 4-6
Rocking the vehicle ...................... 4-9
Winter driving ............................ 4-10
Dynamic Stability Control
(DSC)/Roll Stability Control
(RSC) ................................................ 5-26
TCS/DSC/RSC Indicator light.... 5-27
E
Emergency Starting ........................... 7-18
Jump-starting .............................. 7-18
Push-starting .............................. 7-20
Emergency Towing ........................... 7-21
Emission Control System .................... 4-3
Engine
Coolant ....................................... 8-23
Exhaust gas .................................. 4-4
Hood release .............................. 3-49
Oil .............................................. 8-21
Overheating ................................ 7-16
Starting ......................................... 5-4
Engine Compartment Overview ........ 8-20
Engine Coolant
Overheating ................................ 7-16
Engine Coolant Temperature
Gauge ................................................ 5-47
Event Data Recorder ......................... 9-22
Exhaust Gas ........................................ 4-4
Exterior Care ..................................... 8-58
Index
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