2013 LINCOLN MKZ service

If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a reasonable
amount for towing to the nearest
dealership within 35 miles (56 km).
To obtain reimbursement information,
U.S. Lincoln vehicle customers call
1-800-521-4140. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada :
Getting Roadside Assistance
Canadian customers who require
roadside assistance, call
1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada,
the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and
benefits may differ from the U.S.
coverage. Please refer to your
Warranty Guide or visit our website at
www.ford.ca for information on
Canadian services and benefits.
Canadian customers who need to
obtain roadside information, call
1-800-665-2006 or visit our website
at www.ford.ca.
HAZARD WARNING
FLASHERS
Note:
If used when the engine is not
running, the battery will lose charge.
There may be insufficient power to
restart your engine. The hazard warning button
is located on the instrument
panel. Use it when your
vehicle is creating a safety hazard for
other motorists.
• Press the button to turn on the
hazard warning function, and the
front and rear direction indicators
will flash.
• Press the button again to turn
them off.
FUEL CUT-OFF SWITCH WARNING
Failure to inspect and if
necessary repair fuel leaks after
a collision may increase the risk of fire
and serious injury. Ford Motor
Company recommends that the fuel
system be inspected by an authorized
dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with
a fuel pump shut-off feature that
stops the flow of fuel to the engine.
Not every impact will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle
by doing the following:
239
Roadside Emergencies

GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
243
Customer Assistance

1.
Contact your Sales Representative
or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor
Company policies, please contact
the Ford Customer Relationship
Center.
In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home
and business).
• The name of the authorized dealer
and city where located.
• The vehicle ’s current odometer
reading.
In some states, you must directly
notify Ford in writing before pursuing
remedies under your state ’s warranty
laws. Ford is also allowed a final repair
attempt in some states. In the United States, a warranty
dispute must be submitted to the BBB
AUTO LINE before taking action under
the Magnuson-Moss Warranty Act, or
to the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created rights
or other rights which are independent
of the Magnuson-Moss Warranty Act
or state replacement or repurchase
laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a
motor vehicle to conform to the
vehicle
’s applicable express warranty
after a reasonable number of
attempts, the manufacturer shall be
required to either replace the vehicle
with one substantially identical or
repurchase the vehicle and reimburse
the buyer in an amount equal to the
actual price paid or payable by the
consumer (less a reasonable
allowance for consumer use). The
consumer has the right to choose
whether to receive a refund or
replacement vehicle.
244
Customer Assistance

California Civil Code Section
1793.22(b) presumes that the
manufacturer has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within the first 18
months of ownership of a new vehicle
or the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are
made on the same non-conformity
likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that
substantially impairs the use, value
or safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a
total of more than 30 calendar
days (not necessarily all at one
time).
In the case of 1 or 2 above, the
consumer must also notify the
manufacturer of the need for the
repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126 You are required to submit your
warranty dispute to BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil
Code Section 1793.22(b). You are also
required to use BBB AUTO LINE before
exercising rights or seeking remedies
created by the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and
remedies not created by California
Civil Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by
those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If
a warranty concern has not been
resolved using the three-step
procedure outlined earlier in this
chapter in the Getting the Services you
need section, you may be eligible to
participate in the BBB AUTO LINE
program.
245
Customer Assistance

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases
where you continue to feel that the
efforts by Ford of Canada and the
authorized dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Ford of Canada participates in an
impartial third party
mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair, and final as the arbitrator
’s award
is binding on both you and Ford of
Canada. CAMVAP services are available in all
Canadian territories and provinces.
For more information, without charge
or obligation, call your CAMVAP
Provincial Administrator directly at
1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a
foreign country, contact the
appropriate foreign embassy or
consulate. These officials can inform
you of local vehicle registration
regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can
only get fuel with an anti-knock index
lower than is recommended for your
vehicle, contact a regional office or
owner relations/customer relationship
office.
The use of leaded fuel in your vehicle
without proper conversion may
damage the effectiveness of your
emission control system and may
cause engine knocking or serious
engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused
by use of improper fuel. Using leaded
fuel may also result in difficulty
importing your vehicle back into the
U.S.
247
Customer Assistance

If your vehicle must be serviced while
you are traveling or living in
Asia-Pacific Region, Sub-Saharan
Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel,
contact the nearest authorized dealer.
If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern
Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free
Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while
you are traveling or living in Puerto
Rico, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford International Business
Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while
you are traveling or living in the Middle
East, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of
Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North
America and then relocate to any of
the above locations, register your
vehicle identification number (VIN)
and new address with Ford Motor
Company Export Operations & Global
Growth Initiatives by emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer.
If the authorized dealer employees
cannot help you, they can direct you
to the nearest Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this
portfolio, contact Helm, Incorporated
at:
248
Customer Assistance

HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog,
call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m.
EST
Helm, Incorporated can also be
reached by their website:
www.helminc.com
(Items in this catalog may be
purchased by credit card, check or
money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be
obtained from your authorized dealer
or by contacting Helm, Incorporated
using the contact information listed
previously in this section.
REPORTING SAFETY
DEFECTS (U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
249
Customer AssistanceE142557

GENERAL INFORMATION
Have your vehicle serviced regularly
to help maintain its roadworthiness
and resale value. There is a large
network of Ford authorized dealers
that are there to help you with their
professional servicing expertise. We
believe that their specially trained
technicians are best qualified to
service your vehicle properly and
expertly. They are supported by a wide
range of highly specialized tools
developed specifically for servicing
your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking
routine service easy. See Scheduled
Maintenance (page 440).
If your vehicle requires professional
service, your authorized dealer can
provide the necessary parts and
service. Check your warranty
information to find out which parts
and services are covered.
Use only recommended fuels,
lubricants, fluids and service parts
conforming to specifications.
Motorcraft® parts are designed and
built to provide the best performance
in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets
caught in moving parts. •
Do not work on a vehicle with the
engine running in an enclosed
space, unless you are sure you
have enough ventilation.
• Keep all open flames and other
burning material (such as
cigarettes) away from the battery
and all fuel related parts.
Working with the Engine Off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the
key (if equipped).
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle
damage and/or personal burn
injuries, do not start your engine with
the air cleaner removed and do not
remove it while the engine is running. 1. Set the parking brake and shift to
P (Park).
2. Block the wheels
263
Maintenance