2013 LINCOLN MKZ HYBRID service reset

Collision Warning System...............230
Steering..................................................233
Drive Control........................................234
Load Carrying
Load Limit.............................................236
Towing
Towing a Trailer...................................244
Transporting the Vehicle.................244
Towing the Vehicle on Four Wheels...............................................245
Driving Hints
Breaking-In............................................247
Economical Driving............................247
Driving Through Water
......................247
Floor Mats
.............................................248
Roadside Emergencies
Roadside Assistance........................250
Hazard Warning Flashers
.................251
Jump-Starting the Vehicle...............251
Collision, Damage or Fire Event.....255
Post-Crash Alert System.................257
Customer Assistance
Getting the Services You Need
......258
In California (U.S. Only)...................259
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)...................................................260
Utilizing the Mediation/Arbitration Program (Canada Only)...............261
Getting Assistance Outside the U.S. and Canada
......................................262 Ordering Additional Owner's
Literature...........................................263
Reporting Safety Defects (U.S. Only)...................................................264
Reporting Safety Defects (Canada Only)...................................................264
Fuses
Changing a Fuse.................................265
Fuse Specification Chart.................266
Maintenance
General Information...........................277
Opening and Closing the Hood......278
Under Hood Overview - 2.0L Hybrid.................................................278
Engine Oil Dipstick............................280
Engine Oil Check................................280
Oil Change Indicator Reset............280
Engine Coolant Check
.......................281
Automatic Transmission Fluid Check.................................................286
Brake Fluid Check
..............................286
Power Steering Fluid Check...........286
Fuel Filter
...............................................287
Washer Fluid Check...........................287
Changing the 12V Battery................287
Checking the Wiper Blades............289
Changing the Wiper Blades...........289
Changing the Engine Air Filter.......290
Adjusting the Headlamps................291
Changing a Bulb.................................292
Bulb Specification Chart.................293
Vehicle Care
General Information
..........................294
4
MKZ Hybrid (CC9) Table of Contents

Note:
Hold the handle of the fuel filler
nozzle higher while you insert the
nozzle for easier access.
3. Slowly insert the fuel filler nozzle fully into the fuel system to open
both doors. Leave the nozzle fully
inserted until you have stopped
pumping fuel. Note:
Allow about five to ten seconds
after pumping fuel before removing the
fuel filler nozzle. This allows residual
fuel to drain back into the fuel tank and
not spill onto the vehicle.
4. After you have stopped pumping fuel, slowly remove the fuel filler
nozzle.
Note: A fuel spillage concern may
occur if overfilling the fuel tank. Do not
overfill the tank to the point that the
fuel is able to bypass the fuel filler
nozzle. The overfilled fuel may run
down the drain located below and in
front of the fuel filler door.
5. To close the fuel filler door, press the center-rear edge of the fuel
filler door and then release. The
fuel door will latch closed. If the fuel fill inlet did not close
properly, a Check Fuel Fill Inlet
message may appear on the
instrument cluster.
At the next opportunity, do the
following:
1. Safely pull off the road.
2. Put the vehicle in position
P and
switch the ignition off.
3. Open the fuel filler door and remove any visible debris from the
fuel fill opening.
4. Insert the fuel fill nozzle, or the fuel
fill funnel provided with the
vehicle, several times to allow the
inlet to close properly. This will
dislodge any debris preventing the
inlet from sealing.
If this action corrects the problem, the
message may not reset immediately.
It may take several driving cycles for
the message to turn off. A driving
cycle consists of an engine start-up
(after four or more hours with the
engine off) followed by city or
highway driving. Continuing to drive
with the message on may cause the
service engine soon lamp to turn on
as well.
177
MKZ (CC9) Fuel and RefuelingE154765

If the front end of the vehicle is hit or
damaged, the radar sensing zone may
be altered causing missed or false
collision warnings. See your
authorized dealer to have your
collision warning radar checked for
proper coverage and operation.
STEERING
Electric Power Steering
WARNINGS
The electric power steering
system has diagnostic checks
that continuously monitor the system
to ensure proper operation. When a
system error is detected a steering
message will appear in the
information display. The electric power steering
system has diagnostic checks
that continuously monitor the system
to ensure proper operation of the
electronic system. When an electronic
error is detected, a message will be
displayed in the information display.
If this happens, stop the vehicle in a
safe place, and turn off the engine.
After at least 10 seconds, reset the
system by restarting the engine, and
watch the information display for a
steering message. If a steering
message returns, or returns while
driving, take the vehicle to your dealer
to have it checked. WARNINGS
Obtain immediate service if a
system error is detected. You
may not notice any difference in the
feel of your steering, but a serious
condition may exist. Failure to do so
may result in loss of steering control. Your vehicle is equipped with an
electric power-assisted steering
system. There is no fluid reservoir to
check or fill.
If your vehicle loses electrical power
while you are driving (or if the ignition
is turned off), you can steer the
vehicle manually, but it takes more
effort. Extreme continuous steering
may increase the effort it takes for you
to steer. This occurs to prevent
internal overheating and permanent
damage to your steering system. If this
should occur, you will neither lose the
ability to steer the vehicle manually
nor will it cause permanent damage.
Typical steering and driving
maneuvers will allow the system to
cool and steering assist will return to
normal.
Steering Tips
If the steering wanders or pulls, check
for:
•
an improperly inflated tire
• uneven tire wear
• loose or worn suspension
components
• loose or worn steering
components
• improper vehicle alignment
233
MKZ (CC9) Driving Aids

What You Should Know About
Fail-Safe Cooling
If the engine coolant supply is
depleted, this feature allows the
vehicle to be driven temporarily before
incremental component damage is
incurred. The
“fail-safe” distance
depends on ambient temperatures,
vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the
engine coolant temperature gauge
will move to the red (hot) area and: The coolant temperature
warning light will illuminate.
The service engine soon
indicator will illuminate.
If the engine reaches a preset
over-temperature condition, the
engine will automatically switch to
alternating cylinder operation. Each
disabled cylinder acts as an air pump
and cools the engine.
When this occurs the vehicle will still
operate. However:
• The engine power will be limited.
• The air conditioning system will be
disabled.
Continued operation will increase the
engine temperature and the engine
will completely shut down, causing
steering and braking effort to increase. Once the engine temperature cools,
the engine can be re-started. Take
your vehicle to an authorized dealer
as soon as possible to minimize
engine damage.
When Fail-Safe Mode Is Activated WARNINGS
Fail-safe mode is for use during
emergencies only. Operate the
vehicle in fail-safe mode only as long
as necessary to bring the vehicle to
rest in a safe location and seek
immediate repairs. When in fail-safe
mode, the vehicle will have limited
power, will not be able to maintain
high-speed operation, and may
completely shut down without
warning, potentially losing engine
power, power steering assist, and
power brake assist, which may
increase the possibility of a crash
resulting in serious injury. Never remove the coolant
reservoir cap while the engine is
running or hot. Note:
Driving the vehicle without
repairing the engine problem increases
the chance of engine damage. Take
your vehicle to an authorized dealer as
soon as possible.
285
MKZ (CC9) Maintenance

Potential station issues
Action
Cause
Issues
No action required. This
is a broadcast issue.
This is poor time align-
ment by the radio broad-
caster.
Echo, stutter, skip or
repeat in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear
up as you continue to
drive.
The radio is shifting
between analog and
digital audio.
Sound fading or blending
in and out.
No action required. This
is normal behavior. Wait
until the audio is avail-
able.
The digital multicast is
not available until the HD
Radio broadcast is
decoded. Once decoded,
the audio is available.
There is an audio mute
delay when selecting
HD2 or HD3, multicast
preset or Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in
your current reception
area.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does
not match currently
playing audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text informa-
tion shown for currently
selected frequency.
No action required. This
is normal behavior.
Pressing
Scan disables
HD2-HD7 channel
search.
HD2-HD7 stations not
found when Scan is
pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
373
MKZ (CC9) MyLincoln Touch
™

Sirius Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the
antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the
antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels,
freeway overpasses, parking garages, dense tree
foliage and thunderstorms can interfere with your
reception.
Terrain
When you pass a ground-based broadcast-
repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate
the interference and the audio system may mute.
Satellite radio signal
interference Troubleshooting tips
Action
Cause
Radio display
No action required. This
message should disap-
pear shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring...
If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a fault.
See an authorized dealer
for service.
There is an internal
module or system failure
present.
Sat Fault/Sirius System
Failure.
Tune to another channel
or choose another preset.
The channel is no longer
available.
Invalid Channel.
Contact Sirius at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does
not include this channel.
Unsubscribed Channel.
378
MKZ (CC9) MyLincoln Touch
™

Troubleshooting tips
Action
Cause
Radio display
The signal is blocked.
When you move into an
open area, the signal
should return.
The signal is lost from
the Sirius satellite or
Sirius tower to your
vehicle antenna.
No Signal.
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating.
Contact Sirius at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is
no longer available.
Call Sirius
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are
either skipped or locked.
None found. Check
Channel Guide.
No action required.
Sirius has updated the
channels available for
your vehicle.
Subscription Updated.
Sirius Satellite Radio Voice
Commands If you are listening to Sirius
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of
the following commands.
If you are not listening to Sirius
satellite radio, press the voice button
and, after the tone, say "Sirius", then
any of the following commands. "SIRIUS"
"" "Preset <#>" "SAT"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2"
"SAT 2 preset <#>" "SAT 3"
"SAT 3 preset <#>"
379
MKZ (CC9) MyLincoln Touch
™E142599

Be sure to ask your dealership service
advisor or technician about the
multi-point vehicle inspection. It is a
comprehensive way to perform a
thorough inspection of your vehicle.
Your checklist gives you immediate
feedback on the overall condition of
your vehicle.
Normal Scheduled Maintenance Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or
10000 miles (16000
km). The oil monitoring
system displays a
message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread
depth.
Inspect automatic transmission fluid level. Consult
dealer for requirements.
Inspect brake pads, shoes, rotors, drums, brake
linings, hoses and parking brake.
Inspect engine cooling system and motor/elec-
tronics cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and
tie-rod ends.
Inspect wheels and related components for
abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service
intervals.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine
Oil Check (page 280).
448
MKZ (CC9) Scheduled Maintenance