Answer
Question
In order to ensure that the climate
control system can begin heating the cabin or defrosting the windshield as
soon as a driver requests it, the engine coolant temperature has to be kept
sufficiently hot. Keeping the engine on is required to maintain the correct minimum temperature.
Why does my engine stay on when it
is extremely cold outside?
Your vehicle's engine and transmissionare designed to deliver the power you need at the most efficient enginespeed. This may be higher than
expected during heavy accelerations,
and may fluctuate during steady state driving. These are characteristics ofthe Atkinson engine cycle and the
transmission technology that help
maximize your hybrid's fuel economy.
Why does my engine rev up so high
sometimes when I accelerate?
The fan noise comes from a fan
located outside the high voltage
battery. This fan turns on when the
battery requires cooling air. The fan
speed, and associated noise level, will change according to the amount of
What is the fan noise I hear from the
rear of my hybrid?
cooling required to maintain good
performance. Maintaining the battery temperature at optimal conditionsalso prolongs the useful life of the
battery and helps to achieve better fuel economy.
Running out of gas is not recom-
mended. However, you may be able to go about one mile, driving at 30 mph
(48 km/h), if the battery has a normal state of charge.
How far can I go in Electric Drive if I run
out of gas?
170
MKZ (CC9) Unique Driving Characteristics
Changing the Set Speed
•
Accelerate or brake to the desired
speed, then press and release
SET+.
• Press and hold SET+ or SET- until
the desired set speed shows on the
information display. The vehicle
speed will gradually change to the
selected speed.
• Press and release
SET+ or SET-.
The set speed will change in
approximately 1 mph (2 km/h)
increments.
The system may apply the brakes to
slow the vehicle to the new set speed.
The set speed will display
continuously in the information
display while the system is active.
Resuming the Set Speed
Note: Only use resume if you are
aware of the set speed and intend to
return to it.
Press and release
RES. The vehicle
will return to the previously set speed.
The set speed will display
continuously in the information
display while the system is active.
Low Speed Automatic
Cancellation
The system is not functional at vehicle
speeds below 12 mph (20 km/h). An
audible alarm will sound and the
automatic braking releases if the
vehicle drops below this speed. Hilly Condition Usage
Note:
An audible alarm will sound and
the system will shut down if it is
applying brakes for an extended period
of time. This allows the brakes to cool
down. The system will function
normally again when the brakes have
cooled down.
You should select a lower gear
position when the system is active in
situations such as prolonged downhill
driving on steep grades, for example
in mountainous areas. The system
needs additional engine braking in
these situations to reduce the load on
the vehicle ’s regular brake system to
prevent them from overheating.
Switching the System Off
Note: The set speed memory erases
when you switch off the system.
Press and release
OFF or turn off the
ignition.
Detection Issues
The radar sensor has a limited field of
vision. It may not detect vehicles at all
or detect a vehicle later than expected
in some situations. The lead vehicle
graphic will not illuminate if the
system does not detect a vehicle in
front of you.
215
MKZ (CC9) Cruise Control
The system is designed to notify you
to stay in your lane through alerts
from the steering system and
instrument cluster when the front
camera detects an unintentional drift
out of your lane. The system
automatically detects and tracks the
road lane markings using a camera
that is mounted behind the interior
rear view mirror.
Switching the System On and
Off
Note:
The system defaults to off each
time the vehicle is started, unless a
MyKey® is detected. If a MyKey® is
detected, the system is defaulted to
on and the Alert mode is automatically
selected.
Note: If a MyKey® is detected,
pressing the button will not affect the
on/off status of the system. Only the
Mode and Intensity settings can be
changed when a MyKey® is present. To turn the system on, press
the button located on the left
steering wheel stalk. The
button must be pressed each time the
vehicle is started. The system can be
turned off by pressing the button
again. System Settings
The system has two optional setting
menus available. To view or adjust
them, select Settings > Driver Assist
> Lane Keeping Sys in the information
display using the OK button on the
steering wheel. The last-known
selection for each of these settings is
stored by the system. You do not need
to readjust your settings each time
you turn on the system.
Mode: This setting allows the driver
to select which of the system features
will be enabled and turned on when
the button is pressed. Alert only – Provides a steering wheel
vibration when an unintended lane
departure is detected.
221
MKZ (CC9) Driving AidsE144813 E165515 E165516
•
the vehicle is in a dynamic
maneuver
• the road has no or poor lane
markings in the camera
field-of-view
• the camera is obscured or unable
to detect the lane markings due to
environmental conditions (e.g.
significant sun angles or shadows,
snow, heavy rain, fog), traffic
conditions (e.g. following a large
vehicle that is blocking or
shadowing the lane), or vehicle
conditions (e.g. poor headlamp
illumination).
See Troubleshooting for additional
information. Green: Indicates that the system is
available or ready to provide a
warning or intervention, on the
indicated side(s).
Yellow: Indicates that the system is
providing or has just provided a lane
keeping aid intervention.
Red: Indicates that the system is
providing or has just provided a lane
keeping alert warning.
The system can be temporarily
suppressed at any time by the
following:
•
Quick braking
• Fast acceleration
• Using the turn signal indicator
• Evasive steering maneuver
Troubleshooting Why is the feature not available (line markings are gray) when I can see the
lane markings on the road?
Vehicle speed is outside the operational range of the feature
Sun is shining directly into the camera lens
Quick intentional lane change
Staying too close to the lane marking
Driving at high speeds in curves
Previous feature activation happened within the last one second
Ambiguous lane markings (mainly in construction zones)
Rapid transition from light to dark or vice versa
Sudden offset in lane markings
ABS or AdvanceTrac activation
223
MKZ (CC9) Driving Aids
in the court action. Should you choose
to accept the BBB AUTO LINE
decision, Ford is then bound by the
decision, and must comply with the
decision within 30 days of receipt of
your acceptance letter.
BBB AUTO LINE Application: Using
the information provided below,
please call or write to request a
program application. You will be
asked for your name and address,
general information about your new
vehicle, information about your
warranty concerns, and any steps you
have already taken to try to resolve
them. A Customer Claim Form will be
mailed that will need to be
completed, signed and returned to the
BBB along with proof of ownership.
Upon receipt, the BBB will review the
claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also
be requested by calling the Ford Motor
Company Customer Relationship
Center at 1-800-392-3673.
Note:
Ford Motor Company reserves
the right to change eligibility
limitations, modify procedures, or to
discontinue this process at any time
without notice and without obligation. UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases
where you continue to feel that the
efforts by Ford of Canada and the
authorized dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Ford of Canada participates in an
impartial third party
mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair, and final as the arbitrator
’s award
is binding on both you and Ford of
Canada.
261
MKZ (CC9) Customer Assistance
5. Locate the vertical adjuster on
each headlamp. Using a Phillips
#2 screwdriver, turn the adjuster
either clockwise or
counterclockwise in order to adjust
the vertical aim of the headlamp.
The horizontal edge of the brighter
light should touch the horizontal
reference line.
6. Close the hood and turn off the
lamps.
Horizontal Aim Adjustment
Horizontal aim is not required for this
vehicle and is not adjustable.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to
accommodate normal changes in
pressure. Condensation can be a
natural by-product of this design.
When moist air enters the lamp
assembly through the vents, there is
a possibility that condensation can
occur when the temperature is cold.
When normal condensation occurs, a thin film of mist can form on the
interior of the lens. The thin mist
eventually clears and exits through
the vents during normal operation.
Clearing time may take as long as 48
hours under dry weather conditions.
Examples of acceptable condensation
are:
•
Presence of thin mist (no streaks,
drip marks or droplets).
• Fine mist covers less than 50% of
the lens.
Examples of unacceptable moisture
(usually caused by a lamp water leak)
are:
• Water puddle inside the lamp.
• Large water droplets, drip marks
or streaks present on the interior
of the lens.
Take your vehicle to a dealer for
service if any of the above conditions
of unacceptable moisture are present.
Replacing Bulbs
For replacing bulbs, see your
authorized dealer.
292
MKZ (CC9) MaintenanceE150095
VEHICLE STORAGE
If you plan on storing your vehicle for
an extended period of time (30 days
or more), read the following
maintenance recommendations to
make sure your vehicle stays in good
operating condition.
All motor vehicles and their
components were engineered and
tested for reliable, regular driving.
Long term storage under various
conditions may lead to component
degradation or failure unless specific
precautions are taken to preserve the
components.
General
•
Store all vehicles in a dry,
ventilated place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they
require regular maintenance to
protect against rust and damage.
Body
• Wash your vehicle thoroughly to
remove dirt, grease, oil, tar or mud
from exterior surfaces, rear-wheel
housing and underside of front
fenders.
• Periodically wash your vehicle
stored in exposed locations.
• Touch-up exposed or primed
metal to prevent rust. •
Cover chrome and stainless steel
parts with a thick coat of auto wax
to prevent discoloration. Re-wax
as necessary when your vehicle is
washed.
• Lubricate all hood, door and trunk
lid hinges, and latches with a light
grade oil.
• Cover interior trim to prevent
fading.
• Keep all rubber parts free from oil
and solvents.
Engine
• The engine oil and filter should be
changed prior to storage, as used
engine oil contain contaminates
that may cause engine damage.
• Start the engine every 15 days. Run
at fast idle until it reaches normal
operating temperature
• With your foot on the brake, shift
through all the gears while the
engine is running.
Fuel system
• Fill the fuel tank with high-quality
fuel until the first automatic
shutoff of the fuel pump nozzle.
300
MKZ (CC9) Vehicle Care
B.
215: Indicates the nominal
width of the tire in millimeters
from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
C. 65:
Indicates the aspect ratio
which gives the tire's ratio of
height to width.
D. R:
Indicates a radial type tire.
E. 15:
Indicates the wheel or rim
diameter in inches. If you change
your wheel size, you will have to
purchase new tires to match the
new wheel diameter.
F. 95:
Indicates the tire's load
index. It is an index that relates to
how much weight a tire can carry.
You may find this information in
your owner ’s manual. If not,
contact a local tire dealer.
Note: You may not find this
information on all tires because it
is not required by federal law.
G. H:
Indicates the tire's speed
rating. The speed rating denotes
the speed at which a tire is
designed to be driven for extended
periods of time under a standard
condition of load and inflation
pressure. The tires on your vehicle
may operate at different
conditions for load and inflation
pressure. These speed ratings may
need to be adjusted for the
difference in conditions. The
ratings range from 81 mph (130
km/h) to 186 mph (299 km/h).
These ratings are listed in the
following chart. Note:
You may not find this
information on all tires because it
is not required by federal law. mph ( km/h)
Letter
rating
81 mph (130 km/h)
M
87 mph (140 km/h)
N
99 mph (159 km/h)
Q
106 mph (171 km/h)
R
112 mph (180 km/h)
S
118 mph (190 km/h)
T
124 mph (200 km/h)
U
130 mph (210 km/h)
H
149 mph (240 km/h)
V
168 mph (270 km/h)
W
186 mph (299 km/h)
Y
Note: For tires with a maximum
speed capability over 149 mph
(240 km/h), tire manufacturers
sometimes use the letters ZR. For
those with a maximum speed
capability over 186 mph (299
km/h), tire manufacturers always
use the letters ZR.
H. U.S. DOT Tire Identification
Number:
This begins with the
letters DOT and indicates that the
tire meets all federal standards.
The next two numbers or letters
are the plant code designating
where it was manufactured, the
next two are the tire size code and
317
MKZ (CC9) Wheels and Tires