Reject the call by pressing
Reject on the touchscreen
or by pressing this phone
button on your steering wheel
controls.
Ignore the call by doing nothing. SYNC
logs it as a missed call.
Phone Menu Options
Press the top left corner on your
touchscreen to select from the
following options:
Phone
Touch this button to access the
on-screen numerical pad to enter a
number and place a call. During an
active call, you can also choose to:
• Mute the call
• Put the call on hold
• Turn on the privacy feature
• Join two calls
• End the call.
Quick Dial
Set up favorite contacts from you
phonebook or history folder.
Phonebook
Touch this button to access and call
any contacts in your previously
downloaded phone book. The system
places the entries in alphabetical
categories summarized at the top of
the screen. To turn on contact picture settings, if
your device supports this feature,
press Phone > Settings > Manage
Phonebook > Download photos
from Phonebook > On.
History
After you connect your
Bluetooth-enabled phone to SYNC,
you can access any previously dialed,
received or missed calls. You can also
choose to save these to your Favorites
or to Quick Dial.
Note: This is a phone-dependent
feature. If your phone does not support
downloading call history using
Bluetooth, SYNC keeps track of calls
made with the SYNC system.
Messaging
Send text messages using your
touchscreen. See
Text messaging
later in this section.
Settings
Touch this button to access various
phone settings, such turning
Bluetooth on and off, managing your
phonebook and more. See
Phone
settings later in this section.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are
phone-dependent features.
Note: Certain features in text
messaging are speed-dependent and
not available when your vehicle is
traveling at speeds over 3 mph (5
km/h).
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Note:
SYNC does not download read
text messages from your phone.
You can send and receive text
messages using Bluetooth, read them
aloud and translate text messaging
acronyms, such as LOL.
1. Touch the top left corner of the display to access the Phone
menu.
2. Select
Messaging.
3. Choose from the following:
• Listen (speaker icon)
• Dial
• Send Text
• View
• Delete.
Composing a Text Message
Note: This is a speed-dependent
feature. It is unavailable when your
vehicle is traveling at speeds over 3
mph (5 km/h).
Note: Downloading and sending text
messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access the
Phone
menu.
2. Touch
Messaging > Send Text.
3. Enter a phone number or choose from your phonebook.
4. You can select from the following options: •
Send
, which sends the message
as it is.
• Edit Text
, which allows you to
customize the pre-defined
message or create a message on
your own.
You can then preview the message,
verify the recipient as well as update
the message list. Text message options
I’ll call you back in a few minutes. I just left, I’ll be there soon.Can you give me a call? I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there. OK
Yes No
Thanks
Stuck in traffic. Call me later. LOL
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Receiving a Text Message
Note:
If you select View and your
vehicle is traveling over 3 mph (5
km/h), the system offers to read the
message to you instead of allowing you
to view it while driving.
When a new message arrives, an
audible tone sounds and the screen
displays a pop-up with the caller
name and ID, if supported by your
phone. You can press:
• View to view the text message.
• Listen
for SYNC to read the
message to you.
• Dial
to call the contact.
• Ignore
to exit the screen.
Phone Settings
Press
Phone > Settings.
Bluetooth Devices
Touch this tab to connect, disconnect,
add or delete a device, as well as save
it as a favorite.
Bluetooth
Touch this tab to turn Bluetooth off
or on.
Do Not Disturb
Touch this tab if you want all calls to
go directly to your voice mail and not
ring in the vehicle. When this feature
is on, text message notifications do
not ring inside the cabin either. 911 Assist
Turn on or turn off the 911 Assist
feature. See Information (page 400).
Phone Ringer
Select the ring tone you want to hear
when you receive a call. Choose from
possible system ring tones, your
currently paired phone
’s ring tone, a
beep, text-to-speech or a silent
notification.
Text Message Notification
Select a text message notification, if
supported by your phone. Choose
from possible system alert tones,
text-to-speech or silent.
Internet Data Connection
If your phone is compatible, use this
screen to adjust your internet data
connection. Select to make your
connection profile with the personal
area network or to turn off your
connection. You can also choose to
adjust your settings or have the
system always connect, never
connect when roaming or query on
connect. Press ? for more information.
Manage Phonebook
Touch this button to access features
such as automatic phonebook
download, re-download your
phonebook, add contacts from your
phone as well as delete or upload your
phonebook.
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SYNC Services (If Equipped,
United States Only)
Note:
SYNC Services requires
activation before use. Visit
www.SYNCMyRide.com to register and
check your eligibility for complimentary
services. Standard phone and message
rates may apply. Subscription may be
required. You must also have the active
SYNC Services Bluetooth-enabled
cellular phone paired and connected
to the system in order to connect to,
and use, SYNC Services. See Phone
(page 388).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make
sure your cellular phone is not blocking
caller ID before using SYNC Services.
Note: The driver is ultimately
responsible for the safe operation of
the vehicle, and therefore, must
evaluate whether it is safe to follow
the suggested directions. Any
navigation features provided are only
an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic
regulations. Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. Maps used
by this system may be inaccurate
because of errors, changes in roads,
traffic conditions or driving conditions. Note:
When you connect, the service
uses GPS technology and advanced
vehicle sensors to collect your vehicle's
current location, travel direction and
speed to help provide you with the
directions, traffic reports, or business
searches you request. Further, to
provide the services you request, for
continuous improvement, the service
may collect and record call details and
voice communications. For more
information, see SYNC Services Terms
and Conditions at
www.SYNCMyRide.com. If you do not
want Ford or its service providers to
collect your vehicle travel information
or other information identified in the
Terms and Conditions, do not subscribe
or use the service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology
and comprehensive map and traffic
data, to give you personalized traffic
reports, precise turn-by-turn
directions, business search, news,
sports, weather and more. For a
complete list of services, or to learn
more, please visit
www.SYNCMyRide.com.
Connecting to SYNC Services
Using Voice Commands 1. Press the voice button.
2. When prompted, say "Services".
This initiates an outgoing call to
SYNC Services using your paired
and connected Bluetooth-enabled
cellular phone.
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If your vehicle is not equipped with
Navigation:
•
Turn-by-turn directions appear in
the information display, in the
status bar of your touchscreen
system and on the SYNC Services
screen. You also receive driving
instructions from audible prompts.
• When on an active route, you can
select Route Summary or Route
Status using the touchscreen
controls or voice commands to
view the
Route Summary Turn
List or the Route Status ETA.
You can also turn voice guidance
on or off, cancel the route or
update the route. If you miss a turn, SYNC automatically
asks if you want the route updated.
Just say, "Yes" when prompted and
the system delivers a new route to
your vehicle.
If your vehicle is equipped with
Navigation, SYNC Services downloads
your requested destination to the
navigation system. The navigation
system then calculates the route and
provides driving instructions. See
Navigation
(page 415).
Disconnecting from SYNC Services
1. Press and hold the hang-up phone
button on the steering wheel.
2. Say "Good-bye" from the SYNC Services main menu. SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite
information. You can save address points, such as
work or home. You can also save favorite informa-
tion like sports teams, such as Detroit Lions, or a
news category. You can learn more about personal-
ization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected
to SYNC Services) to interrupt a voice prompt or an
audio clip (such as a sports report) and say your
voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN
(Vehicle Identification Number). You can pair and
connect your phone to any vehicle equipped with
SYNC Services and continue enjoying your person-
alized services.
Portable
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Note:
If any user turns 911 Assist on or
off, that setting applies for all paired
phones. If 911 Assist is turned off, either
a voice message plays or a display
message (or icon) comes on (or both)
when your vehicle is started after a
previously paired phone connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have
trouble using this feature.
If a crash deploys an airbag (excludes
knee airbags and rear inflatable safety
belts [if equipped]) or activates the
fuel pump shut-off, your
SYNC-equipped vehicle may be able
to contact emergency services by
dialing 911 through a paired and
connected Bluetooth-enabled phone.
You can learn more about the 911
Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints
System (page 42). Important
information regarding airbag
deployment is in this chapter.
See
Roadside Emergencies (page
250). Important information regarding
the fuel pump shut-off is in this
chapter. Setting 911 Assist On If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Touch
Apps > 911 Assist, then select
On. You can also access 911
Assist by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist,
or
• Pressing the Settings icon >
Help
> 911 Assist.
To make sure that 911 Assist works
properly:
• SYNC must be powered and
working properly at the time of the
incident and throughout feature
activation and use.
• The 911 Assist feature must be set
on prior to the incident.
• You must pair and connect a
Bluetooth-enabled and
compatible phone to SYNC.
• A connected Bluetooth-enabled
phone must have the ability to
make and maintain an outgoing
call at the time of the incident.
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•
A connected Bluetooth-enabled
phone must have adequate
network coverage, battery power
and signal strength.
• The vehicle must have battery
power and be located in the United
States, Canada or in a territory in
which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or
activate the fuel pump shut-off
(which would trigger 911 Assist);
however, SYNC tries to contact
emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to
connect to, any available previously
paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of
time (about 10 seconds) to cancel
the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a
similar message: "SYNC will
attempt to call 911, to cancel the
call, press Cancel on your screen
or press and hold the phone button
on your steering wheel." If you do not cancel the call, and
SYNC makes a successful call, a
pre-recorded message plays for the
911 operator, and then the
occupant(s) in your vehicle is able to
talk with the operator. Be prepared to
provide your name, phone number
and location immediately, because
not all 911 systems are capable of
receiving this information
electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a
crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your
vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that
your vehicle has been in a crash
involving the deployment of an airbag
or activation of the fuel pump
shut-off. Certain versions or updates
to 911 Assist may also be capable of
electronically or verbally disclosing to
911 operators your vehicle location or
other details about your vehicle or
crash to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not turn the feature on.
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D
Data Recording........................................9
Event Data Recording................................10
Service Data Recording..............................9
Daytime Running Lamps...................83
Direction Indicators..............................85
Drive Control........................................234 LINCOLN DRIVE CONTROL.................234
Driver Alert
.............................................219
Using Driver Alert......................................219
Driver and Passenger Airbags..........43 Children and Airbags................................44
Proper Driver and Front Passenger
Seating Adjustment..............................44
Driving Aids
............................................219
Driving Hints..........................................247
Driving Through Water......................247
DRL See: Daytime Running Lamps...............83
E
Economical Driving............................247
Electric Parking Brake........................192 Applying the electric parking
brake......................................................... 193
Applying the electric parking brake when the vehicle is moving..............193
Battery With No Charge.........................194
Releasing the electric parking brake......................................................... 194
Electric Vehicle Information
...........395
Power........................................................... 396
Emission Control System.................179 On-Board Diagnostics (OBD-II).........180
Readiness for Inspection/Maintenance
(I/M) Testing.........................................180
End User License Agreement........426 SYNC® End User License Agreement
(EULA).................................................... 426Engine Block Heater...........................164
Using the Engine Block Heater............165
Engine Coolant Check
.......................281
Adding Coolant.........................................282
Adding Engine Coolant..........................283
Adding Inverter System Controller
Coolant................................................... 284
Checking the Engine Coolant...............281
Checking the Inverter System Controller Coolant...............................281
Engine Coolant and Inverter System Controller Coolant...............................281
Recycled Engine Coolant.....................284
Severe Climates.......................................284
What You Should Know About Fail-Safe Cooling.................................285
Engine Immobilizer See: Passive Anti-Theft System...........72
Engine Oil Check................................280 Adding Engine Oil....................................280
Engine Oil Dipstick............................280
Engine Specifications.......................330
Entertainment.....................................367 A/V Inputs.................................................. 386
AM/FM Radio............................................ 369
Bluetooth Audio.......................................386
Browsing Device Content......................367
CD................................................................. 380
SD Card Slot and USB Port..................381
Sirius® Satellite Radio (If Activated)............................................... 375
Supported Media Players, Formats and Metadata Information......................386
EPB See: Electric Parking Brake...................192
Event Data Recording See: Data Recording....................................9
Export Unique Options........................13
463
MKZ Hybrid (CC9) Index