2013 Infiniti Consumer Safety & Air Bag Information Guide 14
internal injuries. Always sit well back in the seat with both feet on the floor and adjust the seat
belt properly.
OTHER SPECIFICS ABOUT SEAT BELTS
ƒ
Do not wear the seat belt inside out or twisted.
ƒ Do not allow more than one person to use the same seat belt.
ƒ Never carry more people in the vehicle than there are seat belts.
ƒ If the seat belt warning light glows continuously while the ignition is turned ON with all doors
closed and with all seat belts fastened, it may indicate a malfunction in the system. Have the
system checked by an Infiniti retailer.
ƒ See the vehicle owner’s manual for more detailed information to help you better understand
the important safety warnings, system features, operation and maintenance of your vehicle’s
seat belts.
CONCERN FOR YOUR SAFETY
Infiniti urges you to always use your available seat belt restraint system whenever you drive,
even if your vehicle is equipped with supplemental air bags. Please ask all of your passengers to
buckle up too. For children, make sure they are secured in an appropriate child restraint or
booster seat.* Seat belts do save lives. See the vehicle owner’s manual for details.
Both Infiniti and your Infiniti retailer are dedicated to serving all your automotive needs. Your
complete satisfaction with your vehicle and your Infiniti retailer are our primary concerns. Your
Infiniti retailer is available to assist you with all your automobile sales, parts and service
requirements.
If, however, a situation arises that you believe has not been addressed to your satisfaction, we
ask that you take the following steps:
STEP 1:
Discuss the situation with the retailer management. If a problem still exists, contact the
retailer’s Consumer Affairs manager or owner. They are best equipped to resolve the matter for
you.
* Please see the vehicle owner’s manual and child restraint manufacturer’s instructions for complete details.
INFINITI OWNER SATISFACTION AND ASSISTANCE
2013 Infiniti Consumer Safety & Air Bag Information Guide 17
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” Infiniti may occasionally
offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or
outside of the terms of the warranty for some specific vehicle models. (Some states refer to such
programs as “adjustment programs.”) In such circumstances, Infiniti mails notices to all known
registered owners of affected vehicles. You may additionally inquire of your authorized Infiniti
retailer or of Infiniti directly (through the 1-800-662-6200 telephone number) of the applicability
of such programs to your vehicle.
Infiniti may occasionally offer special assistance that may pay for part or all of vehicle repairs
beyond the expiration of the limited warranty period on a case-by-case basis. Should you
experience unusual difficulties with your vehicle, please discuss the situation with your retailer.
If your retailer is unable to assist you, call the Infiniti Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model Year, VIN
(Vehicle Identification Number), mileage, and maintenance history on your vehicle. You will also
need to provide a detailed explanation of the concern, and include why you believe that Infiniti
should be responsible for the repair. Your request will be individually investigated and you will
be informed of Infiniti’s decision.
Please also review the Supplement to 2013 Infiniti Warranty Information Booklet & 2013 Infiniti
Owner’s Manual, for
important information concerning consumer rights in your state.
Infiniti, the Infiniti Brand Symbol, and Infiniti Model Name(s) are Nissan trademarks.
Publication: March 2012
©2012 INFINITI Division of Nissan North America, Inc.
