2013 Infiniti Consumer Safety & Air Bag Information Guide 17
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” Infiniti may occasionally
offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or
outside of the terms of the warranty for some specific vehicle models. (Some states refer to such
programs as “adjustment programs.”) In such circumstances, Infiniti mails notices to all known
registered owners of affected vehicles. You may additionally inquire of your authorized Infiniti
retailer or of Infiniti directly (through the 1-800-662-6200 telephone number) of the applicability
of such programs to your vehicle.
Infiniti may occasionally offer special assistance that may pay for part or all of vehicle repairs
beyond the expiration of the limited warranty period on a case-by-case basis. Should you
experience unusual difficulties with your vehicle, please discuss the situation with your retailer.
If your retailer is unable to assist you, call the Infiniti Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model Year, VIN
(Vehicle Identification Number), mileage, and maintenance history on your vehicle. You will also
need to provide a detailed explanation of the concern, and include why you believe that Infiniti
should be responsible for the repair. Your request will be individually investigated and you will
be informed of Infiniti’s decision.
Please also review the Supplement to 2013 Infiniti Warranty Information Booklet & 2013 Infiniti
Owner’s Manual, for
important information concerning consumer rights in your state.
Infiniti, the Infiniti Brand Symbol, and Infiniti Model Name(s) are Nissan trademarks.
Publication: March 2012
©2012 INFINITI Division of Nissan North America, Inc.
