Sending Text Messages
Text messaging is a phone-dependent feature. If your phone is
compatible, SYNC allows you to receive, send, download and delete text
messages.
1. Press the PHONE hard button.
2. Select the Text Messaging tab, then press Compose.
3. Scroll to select from the following options:
Send Text Message?enables you to send a new text message based on
a pre-defined set of 15 messages.
1. Press OK to select. If the system detects your phone does not
support this feature, “Unsupported” appears in the display and SYNC
returns to the main menu.
2. Scroll to cycle through the following options:
Pre-defined text message options
Be there in 10 minutes
Be there in 20 minutes
Call me
Call you later
Can’t talk right now
Can’t wait to see you
I love you
I need more directions
I’m stuck in traffic
No
Thanks
Too funny
Where R you?
Why?
Ye s
1. Select the desired text message. Each text message is sent with the
following signature: “This message was sent from my
2. Press Recipients, then choose who to send it to using the Phone
Book or Phone Number.
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System Settings
System Settings provide access to your Bluetooth Devices and
Advanced menu features.
The Bluetooth Devices menu allows you to add, connect, delete and set a
phone as “primary” as well as turn your Bluetooth feature on and off.
The Advanced menu allows you to access and set prompts, languages,
defaults, perform a master reset, install an application and view system
information.
Bluetooth Devices Menu Options
This menu allows you to add, connect, delete, set a phone as primary,
and turn Bluetooth on or off.
1. Press the phone button to enter the Phone Menu.
2. Scroll until System Settings appears and press OK.
3. Scroll until Bluetooth Devices appears and select OK.
4. Scroll to select from the following options:
If you select: You can:
Add Bluetooth
Device
*Pair additional phones to the system.
1. Press OK to select, then again when Find
SYNC appears in the display.
2. Follow the directions in your phone’s user guide to
put your phone into discovery mode. A six-digit PIN
appears in the display.
3. When prompted on your phone’s display, enter the
six-digit PIN provided by SYNC.
4. When Set As Primary Phone? appears, press OK.
Scroll to toggle between Yes and No, then press OK.
5. Depending on the functionality of your phone, you
may be asked additional questions (i.e. if you would
like to download your phonebook). Scroll and use OK
to select your responses.
Connect
Bluetooth DeviceConnect a previously paired Bluetooth-enabled phone.
1. Press OK to select and view a list of previously
paired phones.
2. Scroll until the desired device is chosen, then press
OK to connect the phone.
Note:Only one device can be connected at a time.
When another phone is connected, the previous one is
disconnected.
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SYNC APPLICATIONS AND SERVICES (IF EQUIPPED)
Note:In order for the following features to work, your cellular phone
must be compatible with SYNC. To check your phone’s compatibility, visit
www.SYNCMyRide.com or www.syncmaroute.ca.
•SYNC Services (if equipped, U.S. only): Provides access to traffic,
directions and information such as travel, horoscopes, stock prices and
more.
•911 Assist™: Can alert 911 in the event of an emergency.
•Vehicle Health Report (if equipped, U.S. only): Provides a diagnostic
and maintenance report card of your vehicle.
•
SYNC AppLink™: Allows you to connect to and use certain applications
such as Pandora and Stitcher (if your phone is compatible).
911 Assist
WARNING:Unless the 911 Assist setting is set on prior to a
crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services immediately
to avoid delayed response time which could increase the risk of serious
injury or death after a crash. If you do not hear 911 Assist within five
seconds of the crash, the system or phone may be damaged or
non-functional.
WARNING:Always place your phone in a secure location in the
vehicle so it does not becoming a projectile or get damaged in a
collision. Failure to do so may cause serious injury to someone or damage
the phone which could prevent 911 Assist from working properly.
Note:SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, ensure that you read the 911 Assist
privacy notice later in this section for important information.
Note:If 911 Assist is turned on or off by any user, that setting applies
for all paired phones. If 911 Assist is turned off, a voice message plays
and/or a display message/icon comes on when the vehicle is started after
a previously paired phone connects.
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Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag or activates the fuel pump shut-off, your
SYNC equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
For more information about 911 Assist, visit www.SYNCMyRide.com or
www.syncmaroute.ca.
•For information on airbag deployment, refer to theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, refer to theRoadside
Emergencieschapter.
Setting 911 Assist On
If your vehicleis notequipped with a navigation system, perform the
following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist appears in the display.
3. Scroll to select ON, then press OK. Set On appears in the display.
If your vehicleisequipped with a navigation system, perform the
following:
1. Press the PHONE hard button.
2. Select the Settings tab.
3. Press Advanced. Select 911 Assist, then turn the system on.
To make sure that 911 Assist works properly:
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
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If your vehicleis notequipped with a navigation system, run a report by
performing the following (after the vehicle has been running a minimum
of 60 seconds):
1. Press the phone button to enter the Phone Menu.
2. Scroll until Vehicle Health appears in the display, then press OK.
3. Select from one of the options listed in the following table.
If your vehicleisequipped with a navigation system, run a report by
performing the following (after the vehicle has been running a minimum
of 60 seconds):
1. Press the PHONE hard button.
2. Select the Settings tab.
3. Press Advanced, then select Vehicle Health Report.
4. Select from one of the options listed in the following table.
Vehicle Health Report options
Automatic ReportsPress OK and select on or off. Select “On” to
have SYNC automatically prompt you to run a
health report at certain mileage intervals.
Note:You must first turn this feature on
before you can select the mileage intervals at
which you would like to be prompted.
Mileage IntervalsPress OK. Scroll to select between 5,000,
7,500 or 10,000 mile intervals and press OK to
make your selection.
Run ReportPress OK for SYNC to run a health report of
your vehicle’s diagnostic systems and send the
results to Ford where it is combined with
scheduled maintenance information, open
recalls and other field service actions and
un-serviced vehicle inspection items from
your authorized dealer.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and diagnostic
information about your vehicle. Certain versions or updates to Vehicle Health
Report may also collect additional vehicle information. Ford may use the
vehicle information it collects for any purpose. If you do not want to disclose
your cellular phone number or vehicle information, do not run the feature or
set up your Vehicle Health Report profile at www.SYNCMyRide.com. Refer to
www.SYNCMyRide.com - Vehicle Health Report Terms and Conditions, and
Privacy Statement - for more information.
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3. Once you’re connected to the service, follow the voice prompts to
request the desired service such as “Traffic” or “Directions”. You can
also say “What are my choices?” to receive a complete list of available
services from which to choose.
4. Say “Services” to return to the services main menu or for help, say
“Help”.
Connecting to SYNC Services Using the Phone Menu
1. Press the phone button to enter the Phone Menu.
2. Scroll untilServicesappears in the display.
3. Press OK to confirm and enter the Services menu. The display
indicates the system is connecting.
4. Press OK. SYNC initiates the call to the services portal.
5. Once connected, follow the voice prompts to request your desired
Service such as Traffic or Directions. You can also say “What are my
choices?” to receive a complete list of available services from which
to choose.
6. To return to the services menu, say “Services” or for help, say “Help”.
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say “Directions” or “Business
search”. To find the closest business or type of business to your
current location just say “Business search” and then “Search near
me”. If you need further assistance in finding a location you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. You may also be prompted to speak with
an operator. The live operator can assist you by searching for
businesses by name or by category, residential addresses by street
address or by name or specific street intersections. Operator Assist is
a feature of your SYNC Services subscription. For more information
on Operator Assist visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your destination. Once your
destination is selected, your current vehicle location is uploaded and
a route based on current traffic conditions is calculated and sent back
to your vehicle. After the route download is complete, the phone call
is automatically ended. You then receive audible and visual driving
instructions as you travel towards you destination.
3. While on an active route, you can select or say “Route summary” or
“Route status” to view the Route Summary turn list or the Route
Status ETA. You can also turn voice guidance on or off, cancel the
route or update the route.
If you miss a turn, SYNC automatically asks if you want the route
updated. Just say, “Yes” when prompted and a new route will be
delivered to your vehicle.
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To access using the media menu:
1. Press AUX. Media Menu displays on-screen.
2. Press MENU, then scroll to Mobile Apps and press OK to see a list of
available applications.
3. Once started, press MENU to access the media menu.
4. Scroll to the desired application (i.e. Pandora), then press OK. From
here you can access the features which accompany the application
such as Thumbs up, Thumbs down, etc. For more information, please
visit www.SYNCMyRide.com.
To access using the phone menu:
1. Press the phone button. Media Menu displays on-screen.
2. Press MENU, then scroll to Mobile Apps and press OK to see a list of
available applications.
3. Once started, press MENU to access the media menu.
4. Scroll to the desired application (i.e. Pandora), then press OK. From
here you can access the features which accompany the application
such as Thumbs up, Thumbs down, etc. For more information, please
visit www.SYNCMyRide.com.
Note:iPhoneusers need to connect the phone to the USB port in order
to start the application. It is recommended to lock your iPhoneafter
starting an application.
To access using voice commands:
1. Press the voice icon.
2. When prompted, say “Mobile Apps”.
3. Say the name of the application after the tone.
Note:Your smart phone must be paired and connected to access
AppLink using voice commands.
If your vehicleisequipped with a navigation system:
1. Press the PHONE hard button.
2. Select the SYNC APPS tab, then select Mobile Apps.
3. Select an application (for example, Pandora) or, if there are not any
listed, select Find Applications.
4. When a mobile media application has been selected, use the
on-screen display or press Mobile Apps Menu to access the features
which accompany the application such as Thumbs up, Thumbs down,
etc. For more information, please visit www.SYNCMyRide.com.
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Accessing the Media Music Library
This menu allows you to select and play your media by artist, album,
genre, playlist, track, similar music or even to explore what is on your
USB device.
1. Make sure that your device is plugged into the USB port and is
turned on.
2. Press the MEDIA hard button.
3. Select the User Device tab, then press Source repeatedly until USB
appears.
4. Select Music Library.
If there are no media files to access, the display indicates there is no
media. If there are media files, you have the following options to scroll
through and select from:
When you select: You can:
Play all Play all indexed media (tracks) from your
playing device in flat file mode, one at a time
in numerical order.
ArtistsSort all indexed media by artist. Once
selected, the system lists and then play all
artists and tracks alphabetically. If there are
less than 255 indexed artist, they are listed
alphabetically in flat file mode. If there are
more, they are categorized in alphabetical
categories.
AlbumsSort all indexed media by albums. If there are
less than 255 indexed albums, they are listed
alphabetically in flat file mode. If there are
more, they are organized into alphabetical
categories.
GenresSort indexed music by genre (category) type.
SYNC lists the genres alphabetically in flat file
mode. If there are more than 255, SYNC
automatically organizes them into alphabetical
categories.
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