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Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
374SYNC
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Listed below are more specific features that can only be modified while
the vehicle is not moving:
Restricted Features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
System Functionality Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi and Wireless Editing wireless settings
Editing the list of wireless networks
Videos, Photos and
GraphicsPlaying video
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding or Editing Address Book entries or
Avoid Areas
Privacy Information
When a cellular phone is connected to SYNC, the system creates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to the
system. In addition, if you connect a media device, the system creates and
retains an index of supported media content. The system also records a
short development log of approximately 10 minutes of all recent system
activity. The log profile and other system data may be used to improve the
system and help diagnose any problems that may occur.
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These commands can be said at any time.
“Previous page”
“What can I say?”
“Help”
What Can I Say
To access the available voice commands for the current session, do one
of the following:
•During a voice session, press the help icon (?) in the lower left status
bar of the screen.
•Say “What can I say?” for an on-screen listing of the possible voice
commands associated with your current voice session.
•Press the voice icon. After the tone, say “Help” for an audible list of
possible voice commands.
To Access a List of Available Commands
•Press the Settings icon > Help > Voice Command List, OR
•Press the voice icon; after the tone, speak your command clearly:
Voice Command List
“Audio list of commands”
“Bluetooth audio list of commands”
“Browse list of commands”
“CD list of commands”
“Climate control list of commands”
“List of commands”
“Navigation list of commands”
*
“Phone list of commands”
“Radio list of commands”
“SD card list of commands”
“Sirius satellite list of commands”
*
“Travel link list of commands”*
“USB list of commands”
“Voice instructions list of commands”
“Voice settings list of commands”
“Help”
*If equipped.
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To access these settings using voice commands:
Press the voice icon; after the tone sounds, the system says
“Please say a command”. Another tone sounds to let you know
the system is listening.
Using Voice Commands with the Touchscreen Options
Your voice system has a dual mode feature which allows you to switch
between using voice commands and making on-screen selections. This is
most often available when using navigation.
On-screen buttons are outlined in blue to indicate the selections that are
part of the dual mode feature. For example, if while you are in a voice
session rather than saying the command “Enter Street Name” to change
the field, you can press Street and the voice session does not end.
Instead, the voice system changes to the Street field and asks you to say
the street name. The buttons not outlined in blue cannot be used as
voice commands; if they are touched during a voice session, the voice
session is canceled. For example:
From the Navigation home screen, you can choose from the following:
•My Home
•Favorites
•Previous Destinations
•Point of Interest (POI)
•Emergency
•Street Address
•Intersection
•Cancel Route.
Some of the voice commands that are available while viewing this screen
are:
“DESTINATION”
“Destination my home”
“Destination street address”
“Destination favorites”
“Destination previous destinations”
“Destination POI”
“Destination intersection”
“Destination emergency”
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“BROWSE” within Devices
“Browse Sirius channel guide”**
“Browse SD card”
“Browse USB”
“Help”
*If you have said “Browse”, you can then say any commands in the
following chart.
**If equipped with SIRIUSsatellite radio.
“BROWSE”
“ games”*
” channels”*
“CD track list”
“SD card”
“Sirius channel guide”
*
“USB”
“Help”
*If equipped with SIRIUSsatellite radio.
For a complete list of “Browse” voice commands, seeUSB and SD card
voice commandsandBluetooth audio voice commandsin the
following sections.
AM/FM Radio
Press the lower left corner of the touchscreen and then select
theAMorFMtab.
To change between AM and FM presets, just touch the AM or FM tab.
When you select: You can:
PresetsSave a station by pressing and holding one of
the memory preset areas. There is a brief mute
while the station is being saved, then sound
returns when it is done.
HD RadioTurn the feature on. This enables you to receive
radio broadcasts digitally (where available),
providing free, crystal-clear sound. SeeHD
Radio informationlater in this chapter.
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Bluetooth Audio
Your system allows you to stream audio over your vehicle’s speakers from
your connected, Bluetooth-enabled cellular phone.
To access, press the lower left corner on the touchscreen, then
select the BT Stereo tab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetooth audio device, press the voice
button on the steering wheel control. When prompted, say any
of the commands in the following chart.
If you are not listening to a Bluetooth audio device, press the voice
button and, after the tone, say “Bluetooth Audio”, then any of the
commands in the following chart.
Note:If your Bluetooth device supports streaming metadata, all the
commands below are available. If your device does not, only “Next song”,
“Pause”, “Play” and “Previous song” are available.
Bluetooth Voice Commands
“Browse album
”“Browse composer
”“Play genre ”
“Browse all albums” “Browse folder
”“Play playlist ”
“Browse all artists” “Browse genre
”“Play podcast episode
”
“Browse all
audiobooks””Browse playlist
”“Play similar music”
“Browse all authors” ”Browse podcast
”“Play song ”
“Browse all
composers”“Next” “Previous”
“Browse all folders” “Pause” “Repeat all”
“Browse all genres” “Play” “Repeat off”
“Browse all playlists” “Play album ” “Repeat one”
“Browse all podcasts” “Play artist ” “Shuffle”
“Browse all songs” “Play audiobook
””Shuffle album”
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Bluetooth Voice Commands
“Browse artist
”“Play author ” “Shuffle off”
“Browse audiobook
”“Play composer
”“What’s this?”
“Browse author
”“Play folder ” “Help”
A/V Inputs
Your A/V inputs allow you to connect an
auxiliary audio/video source (e.g., game
systems and personal camcorders) by
connecting RCA cords (not included) to
these input jacks. The jacks are yellow,
red and white and are located either
behind a small access door on the
instrument panel or in your center console.
You can also use the A/V inputs as an auxiliary input jack (AIJ) to play
music from your portable music player over your vehicle’s speakers. Plug
in your one-eighth inch (three and one-half millimeter) RCA adapter into
the two left A/V input jacks (red and white).
Press the lower left corner of the touchscreen, then select A/V In.
To use the auxiliary input jack feature, make sure that your portable
music player is designed to be used with headphones and that it is fully
charged. You also need an audio extension cable with stereo male
one-eighth inch (three and one-half millimeter) connectors at one end
and a RCA jack at the other.
1. Begin with the vehicle parked and the radio and portable device
turned off.
2. Attach one end of the audio extension cable to the headphone output
of your player and the other end into the adapter in one of the two
left A/V input jacks (white or red) inside the center console.
3. Press the lower left corner on the touchscreen. Select either a tuned
station from the FM tab or the CD tab (if there is a CD already
loaded into the system). Adjust the volume to a comfortable listening
level.
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PHONE
Hands-free calling is one of the main features of SYNC. Once your
phone is paired, you can access many options using the touchscreen or
voice commands. While the system supports a variety of features, many
are dependent on your cellular phone’s functionality. At a minimum, most
cellular phones with Bluetooth wireless technology support the following
functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dialing a number
•Redialing
•Call waiting notification
•Caller ID.
Other features, such as text messaging using Bluetooth and automatic
phonebook download, are phone-dependent features. To check your
phone’s compatibility, see your phone’s user manual and visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing Your Phone for the First Time
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
The first thing you must do to use the phone features of SYNC is to pair
your Bluetooth-enabled cellular phone with SYNC. This allows you to use
your phone in a hands-free manner.
1. Touch Add Phone in the upper left corner of the touchscreen.
2. Make sure that Bluetooth is set to ON and that your cellular phone is
in the proper mode. See your phone’s user guide if necessary.
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