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911 Assist(If Equipped)
WARNING:Unless the 911 Assist setting is set on prior to a
crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in the
vehicle so it does not become a projectile or get damaged in a
collision. Failure to do so may cause serious injury to someone or damage
the phone which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If 911 Assist is turned on or off by any user, that setting applies
for all paired phones. If 911 Assist is turned off, either a voice message
plays or a display message/icon comes on (or both) when the vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
For more information about 911 Assist, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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Setting 911 Assist On
Press the Information button > Apps > 911 Assist, then select
On.
You can also access 911 Assist by:
•Pressing the Settings icon > Settings > Phone > 911 Assist, or
•Pressing the Settings icon > Help > 911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
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Media Player
Press the Settings icon > Settings > Media Player, then select from the
following:
Media Player
AutoplayWith this feature on, the system automatically
switches to the media source upon initial
connection and you can listen to music which
has already been randomly indexed during
the indexing process. With this feature off,
the system does not automatically switch to
the inserted media source.
Bluetooth DevicesSelect to connect, disconnect, add or delete a
device. You can also set a device as your
favorite so that the system automatically
attempts to connect to that device at every
ignition cycle.
GracenoteDatabase
InfoAllows you to view the version level of the
Gracenote Database.
GracenoteMgmtWith this feature on, metadata information is
pulled from the Gracenote Database for your
music files. This overrides information from
your device. This feature defaults to off.
Cover Art PriorityWith this feature on, cover art is pulled from
the Gracenote Database for your music files.
This overrides any art from your device. This
feature defaults to Media Player.
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Phone Settings
Press the Settings icon > Settings > Phone, then select from the
following:
Phone
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
BluetoothTurn Bluetooth on and off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring inside the vehicle. With this
feature turned on, text message notifications
are also suppressed and do not ring inside the
vehicle.
911 AssistTurn 911 Assist on and off. See911 Assistin
theSYNC applications and servicessection.
Phone RingerSelect the type of notification for phone calls
- ring tone, beep, text to speech, or have it be
silent.
Text Message
NotificationSelect the type of notification for text
messages - alert tone, beep, text to speech, or
have it be silent.
Internet Data
ConnectionIf compatible with your phone, you can make
adjustments to your internet data connection.
Select to make your connection profile with
the PAN (personal area network) or to turn
off your connection. You can also choose to
make adjustments to your settings or have the
system always connect, never connect when
roaming or query on connect. Press ? for
additional information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningHave the system alert you when in Roaming
mode.
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Wireless & Internet
USB Mobile
BroadbandInstead of using Wi-Fi, your system can also
use a USB mobile broadband connection to
access the internet. (You must activate your
mobile broadband device on your PC prior to
connecting it to the system.) This screen
allows you to set up what is your typical area
for your USB mobile broadband connection.
(USB mobile broadband settings may not be
displayed if the device is already activated.)
You can select the following: Country, Carrier,
Phone Number, User Name and Password.
Bluetooth SettingsShows you what device is currently paired
with the system as well as giving you your
typical Bluetooth options to connect,
disconnect, set as favorite, delete and add
device. Bluetooth is a registered trademark of
the Bluetooth SIG.
Prioritize
Connection MethodsChoose your connection methods and change
them as needed. You can select to Change
Order and have the system either always
attempt to connect using a USB mobile
broadband or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a
certification mark of the Wi-Fi Alliance.
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Map preferences .......................443
Map updates ..............................448
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................369
Message center .........................108
warning messages ...................112
Mirrors ...................................97, 99
fold away ...................................97
side view mirrors (power) .......97
Moon roof ....................................99
Motorcraftparts ..............268, 307
MyFord Touch™ system ..........377
MyKey ..........................................66
N
Navigation features ...................439
Navigation voice commands ....448
Notifications ..............................421
O
Octane rating ............................171
P
Pairing other phones ........338, 409
Pairing your phone ...................408
Pairing your phone for the
first time ............................337, 408
Parental MyKey programming ...66
Park Assist ................................195
Parking brake ............................188
Parts
(see Motorcraftparts) ...........307Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................348
Phone redial ..............................342
Phone settings ..................413, 432
Phone voice commands ............414
Playing music (by artist,
album, genre, playlist,
tracks, similar) ..........................366
POI categories ...........................440
Point of Interest (POI) .............440
Power distribution box
(see Fuses) ...............................237
Power door locks ........................72
Power mirrors .............................97
Powerpoint ................................161
Power steering ..........................207
fluid, refill capacity ................304
fluid, specifications .................304
Power Windows ...........................95
Privacy information ..........334, 381
Push button start system .........164
Putting a call on/off hold .........341
Q
Quick touch buttons .................447
R
Radio ..................125, 127, 130, 132
AM/FM .....................................388
Single CD ........125, 127, 130, 132
Radio reception .........................123
Radio voice commands .............390
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