
FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 32 million Ford and Lincoln owners have discovered the
powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare –Covers 113 components, and includes many high-tech
items.
BaseCare –Covers 84 components.
PowertrainCare –Covers 29 critical components.
Ford ESP is honored by all Ford and Lincoln Dealers in the U.S.
and CanadaIt’s the only extended service plan authorized and backed
by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go.
•Factory-trained technicians.
•Ford Authorized Parts used with every covered repair.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs,you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus,exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and battery jump starts.
•Out-of-fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
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Additives and Chemicals
Ford Motor Company recommended additives and chemicals are listed in
the Owner Manual and in the Ford Workshop Manual. Additional
chemicals or additives not approved by Ford and are not recommended
as part of normal maintenance. Please consult yourWarranty Manual
for complete warranty information.
Oils, fluids and flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your dealership. Your vehicle’s oils and fluids should be changed at the
specified intervals or in conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle sub-systems during scheduled
maintenance. It is critical that systems are flushed only with new fluid
that is the same as that required to fill and operate the system, or using
a Ford-approved flushing chemical.
Owner Checks and Services
Certain basic maintenance checks and inspections should be performed
every month or at six months intervals.
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if
necessary.
Parking brake for proper operation.
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If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or crash
to assist 911 operators to provide the most appropriate emergency services.
If you do not want to disclose this information, do not turn the feature on.
Vehicle Health Report
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report privacy notice.
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Vehicle Health Report options
Run ReportPress OK for SYNC to run a health report of
your vehicle’s diagnostic systems and send the
results to Ford where it is combined with
scheduled maintenance information, open
recalls and other field service actions and
un-serviced vehicle inspection items from
your authorized dealer.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle information.
Ford may use the vehicle information it collects for any purpose. If you
do not want to disclose your cellular phone number or vehicle
information, do not run the feature or set up your Vehicle Health Report
profile at www.SYNCMyRide.com. Refer to www.SYNCMyRide.com -
Vehicle Health Report Terms and Conditions, and Privacy Statement - for
more information.
SYNC Services: Traffic, Directions & Information (TDI)
Note:SYNC Services requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNC Services. Refer to the
Phone featuresfor pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local conditions
and existing traffic regulations. Do not follow the route suggestions if doing
so would result in an unsafe or illegal maneuver, if you would be placed in
an unsafe situation, or if you would be directed into an area that you
consider unsafe. Maps used by this system may be inaccurate because of
errors, changes in roads, traffic conditions or driving conditions.
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Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services Quick Tips
PersonalizingYou can personalize your services feature to
provide quicker access to your most used or
favorite information. You can save address
points such as, work or home. You can also
save favorite information like sports teams or
a news category. To learn more, log onto
www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while you
are connected to SYNC TDI Services) to
interrupt a voice prompt or an audio clip
(such as a sports report), wait for the
listening tone, and say your voice command.
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number). You
can pair and connect your phone to any
vehicle equipped with Traffic, Directions and
Information and continue enjoying your
personalized services.
You can even access your account outside the
vehicle. Just use the number on your phone’s
call history. Traffic and Directions features do
not function properly but information services
and the 411 connect and text message
features are available.
SYNC AppLink™
Note:Your smartphone must be paired and connected to SYNC to access
AppLink.
Note:iPhoneusers need to connect the phone to the USB port in
order to start the application. It is recommended to lock your iPhone
after starting an application.
Note:The AppLink feature is not available if your vehicle is equipped
with the MyFord Touchor MyLincoln Touch™ system.
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Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has ID
blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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911 Assist™ ..............................301
A
ABS (see Brakes) .....................152
Accessing call history/phone
book during active call .............290
Accessing your media menu
features ......................................313
Accessing your phone menu
features ......................................291
Active call menu options .........290
Advanced menu options ...299, 320
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................299
Airbag supplemental restraint
system ..........................................44
and child safety seats ..............45
description ................................44
disposal ......................................54
driver airbag ..............................44
passenger airbag .......................44
side airbag ...........................44, 50
Air cleaner filter ...............208, 258
Air conditioning ........................113
manual heating and air
conditioning system ...............113
Air filter .....................................199
Ambient mood/lighting ...............80
Ambulance packages ..................14
Antifreeze
(see Engine coolant) ................200
Anti-lock brake system
(see Brakes) ..............................152
Anti-theft system ........................69arming the system ..............69, 71
disarming a triggered system ..71
AppLink™ .................................308
Audio system
Single CD ........................101, 103
Audio system
(see Radio) ........................101, 103
Automatic transmission ............143
fluid, adding ............................202
fluid, checking ........................202
Selectshift (SST) ....................145
Auxiliary input jack (Line in) ..108
Auxiliary powerpoint ................126
B
Battery ...............................199, 204
acid, treating emergencies .....204
jumping a disabled battery ....177
maintenance-free ....................204
replacement, specifications ...258
servicing ..................................204
Booster seats ...............................21
Brakes ........................................152
anti-lock ...................................152
anti-lock brake system (ABS)
warning light ...........................152
brake warning light ................152
fluid, checking and adding ....203
fluid, refill capacities ..............255
fluid, specifications .................255
parking ....................................153
shift interlock ..........................146
C
Capacities for refilling fluids ....255
CD ......................................101, 103
CD player ....................................99
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Cell phone use ............................15
Changing a tire .........................248
Child safety restraints ................26
Child safety seats
attaching with tether straps ....28
automatic locking mode
(retractor) .................................35
LATCH .......................................26
Child safety seats -
booster seats ...............................21
Cleaning your vehicle ...............219
engine compartment ..............221
instrument panel ....................223
interior .....................................222
plastic parts ............................220
washing ....................................219
waxing .....................................221
wheels ......................................224
wiper blades ............................222
Climate control (see Air
conditioning or Heating) ..........113
Clock ............................94, 101, 103
Clutch
fluid ..........................................203
fluid reservoir .........................199
operation while driving ..........148
recommended shift speeds ....148
Console ......................................127
Coolant ......................................200
checking and adding ..............200
recovery reservoir ..................199
refill capacities ........................255
specifications ..........................255
Customer Assistance ................175
Ford Extended Service
Plan ..................................263, 265
Getting assistance outside
the U.S. and Canada ..............184Getting roadside assistance ...175
Getting the service you
need .........................................180
Ordering additional owner’s
literature .................................186
Utilizing the
Mediation/Arbitration
Program ...................................184
D
Defrost .......................................113
rear window ............................116
Dipstick
automatic transmission
fluid ..........................................202
engine oil .................................199
Doors
central unlocking ................61, 64
Driving under special
conditions ..................................147
through water .........................172
E
Electronic message center .........93
Electronic stability control ......156
Emergencies, roadside
jump-starting ..........................177
running out of fuel .................136
Emission control system ..........140
End user license agreement ....328
Engine ........................................254
cleaning ...................................221
coolant .....................................200
idle speed control ...................204
lubrication specifications .......255
refill capacities ........................255
service points ..........................199
Engine block heater .................132
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