2013 FORD ESCAPE service

The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact a regional office or owner
relations/customer relationship office. The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company/Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the U.S.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL
INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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Customer Assistance

Ford International Business Development
Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. If
the authorized dealer employees cannot
help you, they can direct you to the nearest
Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Ford Motor Company.
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Customer Assistance
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of Ford
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 396).
If your vehicle requires professional service,
your authorized dealer can provide the
necessary parts and service. Check your
Warranty Guide to find out which parts and
services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts. Working with the Engine Off
1. Set the parking brake and shift to P
(Park).
2. Turn off the engine and remove the key
(if equipped).
3. Block the wheels.
Working with the Engine On
WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running.
1. Set the parking brake and shift to P (Park).
2. Block the wheels
OPENING AND CLOSING THE
HOOD
1. Inside the vehicle, pull the hood release
handle located under the instrument
panel.
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Maintenance
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1. Remove the filler cap.
2. Add engine oil that meets the Fordspecifications. See Capacities and
Specifications (page 267).
3. Replace the filler cap. Turn it until you feel a strong resistance.
Resetting the Oil Life Monitoring
System
Note: Reset the oil life monitoring only after
an oil change.
1. Turn the ignition key to the on position.
Do not start the engine. For vehicles
with push-button start, press and hold
the start button for two seconds
without pressing the brake pedal. Do
not attempt to start the engine.
2. Press both the accelerator and brake pedals at the same time.
3. Keep both pedals fully pressed.
4. After three seconds, the Service: Oil reset in prog. message will be
displayed.
5. After 25 seconds, the Service: Oil reset
complete message will be displayed.
6. Release both the accelerator and brake
pedals.
7. The Service: Oil reset complete message will no longer be displayed.
8. Rotate the key to the off position. For vehicles with push-button start, press
the start button to turn the vehicle off
completely.
ENGINE COOLANT CHECK
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 396). Note:
Make sure that the level is between
the MIN and MAX marks on the coolant
reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See Adding Engine Coolant
in this chapter.
The coolant concentration should be
maintained at 50%.
Note: For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
ROB75240 available from your dealer. Ford
does not recommend the use of
hydrometers or coolant test strips for
measuring coolant concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant
or antifreeze or windshield washer fluid
outside of its specified function and vehicle
location.
Adding Engine Coolant
WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, you can
be burned if you spill coolant on hot engine
parts.
Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield.
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure; steam and hot liquid can come
out forcefully when the cap is loosened
slightly.
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Maintenance

WARNINGS
Do not add coolant further than the
MAX mark.
Note:Do not use stop leak pellets, cooling
system sealants, or additives as they can
cause damage to the engine cooling or
heating systems. This damage would not
be covered under your vehicle ’s warranty.
Note: During normal vehicle operation, the
engine coolant may change color from
orange to pink or light red. As long as the
engine coolant is clear and uncontaminated,
this color change does not indicate the
engine coolant has degraded nor does it
require the engine coolant to be drained, the
system to be flushed, or the engine coolant
to be replaced.
• Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of
engine coolants may harm your
engine ’s cooling system. The use of an
improper coolant may harm engine and
cooling system components and may
void the warranty. Use prediluted
engine coolant meeting the Ford
specification. See Capacities and
Specifications (page 267).
• In case of emergency, a large amount
of water without engine coolant may
be added in order to reach a vehicle
service location. In this instance, the
cooling system must be drained,
chemically cleaned with Motorcraft®
Premium Cooling System Flush, and
refilled with prediluted engine coolant
as soon as possible. Water alone
(without engine coolant) can cause
engine damage from corrosion,
overheating or freezing. •
Do not use alcohol, methanol, brine or
any engine coolants mixed with alcohol
or methanol antifreeze (coolant).
Alcohol and other liquids can cause
engine damage from overheating or
freezing.
• Do not add extra inhibitors or additives
to the coolant. These can be harmful
and compromise the corrosion
protection of the engine coolant.
Unscrew the cap slowly. Any pressure will
escape as you unscrew the cap.
Add prediluted engine coolant meeting the
Ford specification. See Capacities and
Specifications (page 267).
Whenever coolant has been added, the
coolant level in the coolant reservoir
should be checked the next few times you
drive the vehicle. If necessary, add enough
prediluted engine coolant to bring the
coolant level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not recommend
the use of recycled engine coolant since a
Ford-approved recycling process is not yet
available.
Always dispose of used automotive fluids
in a responsible manner. Follow your
community ’s regulations and standards
for recycling and disposing of automotive
fluids.
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Maintenance

Severe Climates
If you drive in extremely cold climates:
•It may be necessary to have a Ford
authorized dealer increase the coolant
concentration above 50%.
• A coolant concentration of 60% will
provide improved freeze point
protection. Engine coolant
concentrations above 60% will
decrease the overheat protection
characteristics of the engine coolant
and may cause engine damage
If you drive in extremely hot climates:
• It may be necessary to have a Ford
authorized dealer decrease the coolant
concentration to 40%.
• A coolant concentration of 40% will
provide improved overheat protection.
Engine coolant concentrations below
40% will decrease the corrosion/freeze
protection characteristics of the engine
coolant and may cause engine
damage.
Vehicles driven year-round in non-extreme
climates should use prediluted engine
coolant for optimum cooling system and
engine protection.
What you Should Know About Fail-
Safe Cooling
If the engine coolant supply is depleted,
this feature allows the vehicle to be driven
temporarily before incremental component
damage is incurred. The “fail-safe”
distance depends on ambient
temperatures, vehicle load and terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the engine
coolant temperature gauge will move to
the red (hot) area and:
The coolant temperature
warning light will illuminate.
The service engine soon
indicator will illuminate.
If the engine reaches a preset
over-temperature condition, the engine
will automatically switch to alternating
cylinder operation. Each disabled cylinder
acts as an air pump and cools the engine.
When this occurs the vehicle will still
operate. However:
• The engine power will be limited.
• The air conditioning system will be
disabled.
Continued operation will increase the
engine temperature and the engine will
completely shut down, causing steering
and braking effort to increase.
Once the engine temperature cools, the
engine can be re-started. Take your vehicle
to an authorized dealer as soon as possible
to minimize engine damage.
When Fail-Safe Mode Is Activated
WARNINGS
Fail-safe mode is for use during
emergencies only. Operate the
vehicle in fail-safe mode only as long
as necessary to bring the vehicle to rest in
a safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will
have limited power, will not be able to
maintain high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury.
Never remove the coolant reservoir
cap while the engine is running or hot.
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Maintenance

You have limited engine power when in the
fail-safe mode, so drive the vehicle with
caution. The vehicle will not be able to
maintain high-speed operation and the
engine will run rough. Remember that the
engine is capable of completely shutting
down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safelypossible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish if low.
5. Re-start the engine and take your vehicle to an authorized dealer.
Note: Driving the vehicle without repairing
the engine problem increases the chance of
engine damage. Take your vehicle to an
authorized dealer as soon as possible.
AUTOMATIC TRANSMISSION
FLUID CHECK
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid and filter at
the correct service interval. See
Scheduled Maintenance (page 396). Your
transmission does not consume fluid.
However, the fluid level should be checked
if the transmission is not working properly,
(i.e., if the transmission slips or shifts
slowly) or if you notice some sign of fluid
leakage. Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
BRAKE FLUID CHECK
Fluid levels between the MIN and MAX
lines are within the normal operating range;
there is no need to add fluid. If the fluid
levels are outside of the normal operating
range, the performance of the system
could be compromised; seek service from
your authorized dealer immediately.
POWER STEERING FLUID
CHECK
Your vehicle is equipped with an electric
power steering (EPS) system. There is no
fluid reservoir to check or fill.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
WASHER FLUID CHECK
WARNING
If you operate your vehicle in
temperatures below 40°F (5°C), use
washer fluid with antifreeze
protection. Failure to use washer fluid with
antifreeze protection in cold weather could
result in impaired windshield vision and
increase the risk of injury or accident.
Note: The front and rear washer systems
are supplied from the same reservoir.
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Maintenance

Add fluid to fill the reservoir if the level is
low. Only use a washer fluid that meets
Ford specifications. See Capacities and
Specifications (page 267).
State or local regulations on volatile
organic compounds may restrict the use
of methanol, a common windshield washer
antifreeze additive. Washer fluids
containing non-methanol antifreeze
agents should be used only if they provide
cold weather protection without damaging
the vehicle’s paint finish, wiper blades or
washer system.
CHANGING THE VEHICLE
BATTERY
WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide proper
ventilation.
When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury
and/or damage to the vehicle or battery.
Lift the battery with a battery carrier or
with your hands on opposite corners.
Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately.
WARNINGS
Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after
handling.
Your vehicle is equipped with a
Motorcraft® maintenance-free battery
which normally does not require additional
water during its life of service.
Note: If your battery has a cover/shield,
make sure it is reinstalled after the battery
has been cleaned or replaced.
For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
It is recommended that the negative
battery cable terminal be disconnected
from the battery if you plan to store your
vehicle for an extended period of time.
To ensure proper operation of the battery
management system (BMS), any electrical
devices that are added to the vehicle
should not have their ground connection
made directly at the negative battery post.
A connection at the negative battery post
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: Electrical or electronic accessories
or components added to the vehicle by the
dealer or the owner may adversely affect
battery performance and durability and may
also affect the performance of other
electrical systems in the vehicle.
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Maintenance