2013 FORD ESCAPE USB port

Accessing Your Play Menu
This menu allows you to select and play
your media by artist, album, genre, playlist,
track, similar music or even to explore what
is on your USB device.
1. Make sure that your device is pluggedinto the USB port and is turned on. 2. Press AUX and then MENU to enter
the Media menu.
3. Scroll to select the Play menu, then press OK.
If there are no media files to access, the
display indicates there is no media. If there
are media files, you have the following
options to scroll through and select from:
You Can
When You Select
· Play all indexed media (tracks) from your playing device
in flat file mode, one at a time in numerical order.
Play All
· Press OK to select. The first track title appears in the
display.
Sort all indexed media by artist. Once selected, the system
lists and then play all artists and tracks alphabetically. If
there are fewer than 255 indexed artist, they are listed
alphabetically in flat file mode. If there are more, they are
categorized in alphabetical categories.
Artists
1. Press OK to select. You can select to play All Artists or
any indexed artist.
2. Scroll until the desired artist is chosen and press OK.
Sort all indexed media by albums. If there are fewer than
255 indexed albums, they are listed alphabetically in flat-
file mode. If there are more, they are organized into
alphabetical categories.
Albums
1. Press OK to enter the album menu and select from
playing all albums or from any individual indexed album.
2. Scroll until the desired album is chosen, then press OK.
· Sort indexed music by genre (category) type. SYNC lists
the genres alphabetically in flat-file mode. If there are
more than 255, SYNC automatically organizes them into
alphabetical categories.
Genres
· Press OK to select. Scroll to select the desired genre, then
press OK.
· Access your playlists (from formats such as .ASX, .M3U,
.WPL or .MTP). The system lists your playlists alphabetic-
ally in flat-file mode. If there are more than 255, they are
organized into alphabetical categories.
Playlists
· Press OK to select. Scroll to select the desired playlist,
then press OK.
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You Can
When You Select
· Search for and play a specific track which has been
indexed. SYNC lists your tracks alphabetically in flat-file
mode. If there are more than 255, SYNC automatically
organizes them into alphabetical categories.
Tracks
· Press OK to select. Scroll to select the desired track, then
press OK.
· Explore all supported digital media on your media device
connected to the USB port. You can only view media
content which is compatible with SYNC; other files saved
are not visible.
Explore USB
· Press OK to select. Scroll to explore indexed media on
your flash drive.
· Play music similar to what is currently playing from the
USB port. The system uses the metadata information of
each song to compile a playlist for you.
Similar Music
· Press OK to select. The system creates a new list of
similar songs and begin playing. The metadata tags must
be populated for this feature to include each track.
· With certain playing devices, if your metadata tags are
not populated, the tracks won't be available in voice
recognition, play menu or similar music. However, if you
place these tracks onto your playing device in Mass
Storage Device Mode they are available in voice recogni-
tion,Play menu browsing and Similar Music. Unknowns
are placed into any unpopulated metadata tag.
Exit the current menu.
Return
System Settings
System settings provide access to your
Bluetooth Devices and Advanced menu
features.
The Bluetooth Devices menu allows you
to add, connect and delete a device as turn
the Bluetooth feature on and off.
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. Bluetooth Devices Menu Options
1. Press AUX and then MENU to enter
the Media menu.
2. Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
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SYNC®

You Can
When You Select
2. Press OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose from English,Français or Español. The displays
and prompts are in the selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press OK when the desired selection appears in the
display.
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Master Reset
Download new software applications (if available) and
then load the desired applications through your USB port.
Refer to the web site for more information.
Application
Exit the current menu.
Return
SYNC® TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, please refer to the
tables below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
on-line chat (during certain hours). Visit
www.SYNCMyRide.com or
www.syncmaroute.ca for more
information.
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SYNC®

Phone IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and
"auto accept/prompt
always" settings relative to
the SYNC Bluetooth
connection on your phone.
· Update your device's firm-
ware.
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
USB/Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible device malfunction.
I'm having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure the USB cable is
properly inserted into the
device and the vehicle's USB
port.
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SYNC®

USB/Media IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Make sure the device is
connected to SYNC and that
you have pressed play on
your device.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection which does
not allow it to play.
Vehicle Health Report/Services (Traffic, Directions and Information) Issues
Possible Solution(s)
Possible Cause(s)
Issue
· This is a free feature, but
you must first register online
to use it.
· Your account may not be
activated on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that the
Vehicle Health Report is not
activated.
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SYNC®

•USB
• AV In
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost
Using the Touch-Sensitive
Controls on Your System
Your vehicle's centerstack has
touch-sensitive switches for your
infotainment and climate control systems.
To turn a feature on and off, just touch the
graphic with your finger. To get the best
performance from the touch-sensitive
controls:
• Make sure your hands are clean and
dry.
• Since the touchscreen operates based
on the touch of a finger, you may have
trouble using it if you are wearing
gloves.
• Use your bare finger to touch the center
of a touch-control graphic. Touching
off-center of the graphic may cause a
nearby control to turn on or off.
• Do not press hard on the controls. They
are sensitive to light touch.
• Metal and other conductive material
should be kept away from the surface
of the touchscreen as this may cause
electronic interference (i.e. control
activation). Depending on your vehicle and option
package, you may also have these controls
on your bezel:
•
Power: Turn the media (or climate
features) on or off.
• VOL: Increase or decrease the volume.
• Fan: Increase or decrease the fan
speed.
• Seek and Tune buttons: Use as you
normally would in media modes.
• Eject: Eject a CD.
• SOURCE: Touch the word repeatedly
to see all available media modes. The
screen does not change, but you see
the media changes in the lower left
status bar.
• SOUND: Touch the word to access the
Sound menu where you can make
adjustments to settings such as: Bass,
Treble, Midrange, Balance and Fade,
THX Deep Note Demo (if equipped),
DSP (if equipped), Occupancy Mode
(if equipped), and Speed
Compensated Volume settings.
• Hazard flasher: Press the button to turn
the hazard flashers on or off.
Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth
such as one used for cleaning glasses. If
dirt or finger prints are still visible, apply a
small amount of alcohol to the cloth. Do
not pour or spray alcohol onto the display.
Do not use detergent or any type of solvent
to clean the display.
Support
The SYNC support team is available to
help you with any questions you aren't able
to answer on your own.
Monday-Saturday, 8:30 am-8:00 pm.
In the United States, call: 1-888-270-1055
In Canada, call: 1-800-565-3673
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MyFord Touch®

Times are subject to change due to
holidays.
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, accident and
injury. Ford strongly recommends
that drivers use extreme caution when
using any device or feature that may take
their focus off the road. Your primary
responsibility is the safe operation of the
vehicle. We recommend against the use
of any handheld device while driving,
encourage the use of voice-operated
systems when possible and that you
become aware of applicable state and
local laws that may affect use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Carefully place cords and
cables where they cannot be stepped
on or interfere with the operation of
pedals, seats, compartments or safe
driving abilities.
• Do not leave playing devices in the
vehicle during extreme conditions as it
could cause them damage. Refer to
your device's user guide for further
information. •
Do not attempt to service or repair the
system. See your authorized dealer.
• For your safety, some SYNC functions
are speed-dependent and cannot be
performed when the vehicle is traveling
at speeds greater than 3 mph (5 km/h).
Make sure that you review your device's
user guide before using it with SYNC.
Speed-Restricted Features
Some features of this system may be too
difficult to use while the vehicle is in
motion so they're restricted from being
modified unless the vehicle is not moving.
Some examples of these are listed below:
• Screens that are too crowded with
information, such as Point of Interest
(POI) reviews and ratings, SIRIUS
Travel Link sports scores, movie times,
ski conditions, etc.
• Any action that requires using a
keyboard, such as entering a navigation
destination or editing information
• All lists are limited so the user can view
fewer entries (e.g. phone contacts,
recent phone call entries)
Listed below are more specific features
that can only be modified while the vehicle
is not moving:
Restricted Features
Pairing a Bluetooth phone
Mobile Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
Lists entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
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MyFord Touch®

Helpful Hints
•Make sure the interior of the vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands. •
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time you can interrupt the
system while it is speaking by pressing
the voice icon.
Basic commands
If You Want To
Say
Make calls.
"Phone"
Access the device connected to your USB port.
"USB"
Stream audio from your phone.
"Bluetooth audio"
Access the device connected to the auxiliary input jack.
"Line in"
Cancel the requested action.
"Cancel"
Return to the main menu.
"SYNC"
Adjust the level of voice interaction and feedback.
"Voice settings"
Run a vehicle health report.*
"Vehicle health report"
Access the SYNC Services portal. *
"Services"
Access mobile applications.*
"Mobile apps"
Hear a list of voice commands available in the current
mode.
"Help"
* If equipped, U.S. only
These commands can be said at any time during a voice session
"Main menu"
"List of commands" "What can I say?" "Next page"
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